Allheart.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10764226, and find that this resolution is satisfactory to me.
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My complaint was resolved by allheart. They sent me a new stethescope.
Regards,
K[redacted]

Tell us why here... Case# 11481991
Re: J[redacted]
 
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We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. P[redacted] placed an order on 5/12/2016. Below are the items that were included on her order.   Order # AH00665318   1) Littmann Classic III Stethosco Smoke Finish W/ Black Tubing – Qty 1     Item # 1 left our warehouse on 6/3/2016 and was delivered on 6/6/2016 via FedEx Tracking# 78[redacted]1.   Around the time Ms. P[redacted] placed her order we also went through some organizational c[redacted]ges to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those c[redacted]ges. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. The merc[redacted]dise was successfully delivered on 6/6/2016.
We understand Ms. P[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused.
  We hope that this credit satisfies Ms. P[redacted]’s complaint.   T[redacted]k You, Tracy Barnies Office: ###-###-#### On behalf of allheart Customer Service

I ordered a stethoscope, as a gift for my husband, and asked that the head be engraved with his initials. While the stethoscope was of great quality, the engraving was inferior and detracted immensely from the instrument. The first two initials were run together so that you couldn't even make out the letters. We called customer service, and they offered us a 20% refund. After three weeks of sending pictures and talking to customer service, we finally talked with a supervisor, we we told to send the instrument back and they would fix the engraving. We paid to send it back and waited. About two weeks later we received the same stethoscope back with the same engraving -- no change!! It still looks like [redacted]. Rather than fix it, they refunded the $20 engraving fee. Big deal. Instead of looking like a quality piece of medical equipment, it looks like something from the five and dime store. We are telling all of our friends to spread the word about the poor customer service of this company and to avoid purchasing anything from them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11453689, and find that this resolution is satisfactory to...

me.
Regards,
N[redacted]

Stay away! I ordered from this vendor through Walmart. I chose through Walmart instead of Amazon as the item I was interested in was $8 cheaper. Well today I found out why!

I ordered a Solemender which consists of a cold base and roller so one can roll one'sfoot on it to ease foot pain. Not only did the package take forever to arrive but it completely ruined my Valentine's Day surprise when my gf opened up a pre-owned Solemender. The box only contained the base! No sign of the roller which defeats the entire purpose!

This has been the height of all time embarrassment.

I just emailed Walmart to cease their partnership with this company as they are an obviously useless and bad-faith company trying to scam customers.

Review: I ordered a $100.00 gift card for a Christmas present via the online sit to be sent to my email on 12/11/2013. I have yet to receive it although they say it is being sent to me (and I gave two different emails and it still was not sent to either). It's now 1/5/2014. They keep giving me a run around and took my $100.00 and still no gift card. This must be a scam. I have been in contact with them 6 times via email (tried to call once but go figure they were closed). I am tired of this and want my money back immediately.Desired Settlement: They need to give me my money back. They are thieves and a thief should re-pay the person they stole from.

Business

Response:

The Gift Certificate was sent to the customer several times to both email addresses per the customer request. Since customer states she has never recieved we have voided the GC in our system and issued a refund to the credit card charged.

Consumer

Response:

Review: 9864318

I am rejecting this response because: allheart.com sent me the following email below (and no refund is mentioned). Instead they finally send me the gift card number (and when my friend went to use it, it had a zero dollar balance.) My email corresponance with allheart.com has never resulted in a mention of a refund, although I have requested it twice. My discover card also shows no pending refund. Please see attached for full email correspondence.

Review: I went online to order a lab coat for school on Thursday night. I had looked everywhere for shipping costs, but could find nothing, so I went ahead and tried to checkout to see what shipping would be that way. I had entered my email address and other info, but had not submitted payment info (thank goodness for that) when I saw the shipping charges of nearly $13. That was outrageous, so I canceled my order and left the page. I began receiving emails from allheart.com telling me that I had items left in my shopping cart about an hour after leaving the site. This could not be true, as I had canceled, so I went back, signed in and rechecked, and my shopping cart is in fact, EMPTY. There is nothing in my cart. After receiving 3 emails in less than 24 hours, I emailed them and told them to STOP emailing me immediately. A "Jennifer" in customer service emailed back and told me that I had to click the "unsubscribe" link in the promotional emails. These are not "promotional" and have no unsubscribe link. She even had the audacity to ask me to reconsider unsubscribing! I emailed back and told her this and that was the reason I had emailed them directly, and never received an answer. I have, however, received 2 more emails over the last day and a half telling me to go to my cart again. I am tired of this. This is SPAM and it is HARASSMENT. I want nothing else to do with this company. I had also asked in the email I sent to have my account and information permanently removed from ALL their records, and she never bothered to address any of this. I believe this company is doing nothing except harassing and spamming innocent victims who are unfortunate enough to cross paths with them, and they care nothing at all about privacy laws or anti-SPAM issues, as I asked directly and they flat ignored my request and refused to stop contacting me. I have asked several more times (4 to be exact) and still have not received a response, but continue to receive these emails.Desired Settlement: I want this company to IMMEDIATELY, without excuse, delay, or rebuttal, REMOVE ALL MY INFORMATION from ALL their records, and NEVER CONTACT ME IN ANY WAY AGAIN.I never even finished setting up my account with them after seeing the shipping costs. That is part of what infuriates me, along with their lack of concern for my privacy and their ABSOLUTE REFUSAL to remove me from their lists or to remedy this situation. I simply want NO FURTHER CONTACT from them.

Business

Response:

We regret this incident happened and invite you to contact us at your earliest convenience.

Business

Response:

Email address [email protected] has been removed from our cart reminders and promotions.

Please let us know if we can be of further assistance.

Allheart Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9521997, and find that this resolution is satisfactory to me.

Regards

I ordered uniform and paid $45 for next day delivery as I needed them for a new job. On the day of delivery, I received an email saying that 1/2 the products were back ordered and will not be shipping for another 5 days!!! I called them, just to tell me that they will not refund anything, mind you, no apologies for my inconvenience at all, and said that I should have known that their products come from a secondary warehouse at ordering.

Review: Placed an order on allheart.com. After paying for my order I received an email stating that my order was canceled due to shipping restrictions. I have called their customer service and assured me my refund will be in my (janurary 4th,2016) account in 4-5 business days. No refunded was ever given.

Original order placed on:

December 30, 2015

Order number:3636 [redacted]2 (had to put space in order number as Revdex.com.org thinks it is a sin number)

Called customer service on

January 4th and Jan 10th.Desired Settlement: Please refund me my money as you have not forfilled my order.

Business

Response:

Customer placed order with Amazon pay. We have advised customer that Amazon pay is a "prepaid" service. The refund was issued to Amazon who will refund the customers credit/debit card. We have requested the transaction Id for the refund to provide to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11086320, and find that this resolution is satisfactory to me.

Regards,

J[redacted]

Review: I placed my order December 19th. Today is January 6th and I have still not received my order. I was told by customer service that because I placed an expensive order it was under review and that delayed my processing. I am extremely disappointed in this company. I ordered 2 stethoscopes which are needed for my daily practice.Desired Settlement: Explanation from a manager,,,,not a service member with a horrible attitude. I also expect financial compensation

Business

Response:

Ms. L[redacted] placed an order on Saturday December 19. The order processed on Monday, December 21, the next business day, however, the item(s) were on a slight backorder until 12/28/2015 when they shipped via economy shipping with tracking number 9[redacted]1. The package may be tracked via www.fedex.com. It is expected to deliver on 1/6/2016 by end of day. We have notified customer of the tracking.

Review: I ordered item number 9101 which is advertised on their website as " 100% Cotton Baggy Chef Pant" I received the item and the tag is labeled as item 9101 but is also labeled as 65/35 poly/cotton. Still in the process of getting a resolution and a seemingly never ending chain of email replies with customer service.Was able to get this explanation from customer service via email from a person named Terell on 11/9 "We apologize for the inconvenience. The description on our website is incorrect. The fabric of the item is 65-35 poly/cotton." Yet the website continues to advertise the item as 100% cotton. False advertising maybe,deceptive I feel definitly. http://www.allheartchefs.com/ah9101.html?review=1&utm_source=product_review&...⇄ is also a complaint with the customer service and here is why:I placed my order on 9/24/15 and received it in a timely manner. I called customer service on 10/19/15 to voice my concern with the product discrepancy. I explained my problem and was told by the person I spoke with I would receive a response by no later than Wednesday (10/21/15 I did not receive a response until 11/7/15. Almost 3 weeks after my initial inquiry. Also within the same email exchange (that is still ongoing) which I mentioned above which Terell informed me the website was wrong, I received a response from a person named Kristy who wrote "We sincerely apologize for the inconvenience. The difference between the two items 9100 and 9101 is the material. One is 100% cotton while the other one is not. We would like to offer you 10% off your previous order. at your earliest convenience please advise if we have your permission to post the refund to your account?" She is informing me inaccurately that 9101 is 100% cotton when in fact it is not and Terell had previously verified that it is not. I receive responses from multiple cust. serviceassociates in same thread. Are they not able to C the thread?perhaps one on one could benefit your cust service qualityDesired Settlement: Cust# 47[redacted]76 invoice#363 538197 order#58[redacted]26Business may contact me(higher than cust. service)Billing adjustment. mod of adclaim. I ordered item 9101 for comfort factor,under impression it was 100% cotton. Paid $9.99 per pairx4Had I knownwebsite was wrong I would have ordered item 9100 which is EXACT same item( 65/35 poly/cotton baggy chef pant)and at time of my order 9/24/15 was on sale I believe for some where around $6.50 peritem. I think you would have record of sale price?$3.49 diffx4

Business

Response:

We are working to have the website updated with the material for the item. We offered a refund of 10% to Mr. R[redacted], which was accepted and processed on 11/21/15. We have processed an additional refund in the amount of $13.96 for the appeasement he requested to match the price of another item on our website. We have advised Mr. R[redacted] of the additional refund and asked that he allow time to see the refund posted to his statement.

Review: First of all their customer service is terrible. The manager told me to send photos of the damaged stethescope I got from them and she would call me back the same day. I sent the photos and she never called me back. I called them and the customer rep was very rude and unhelpful. I paid over $100.00 for a stethescope and when I got it in the mail the box that the stethescope came in as well as the stethescope are damaged. I talked to someone a few days ago and she said they would send me a new one, now they seem to be blowing me off. I want a refund or a new stethescope asap. I need this for school.Desired Settlement: I want either a replacement of my personalized stethescope asap or a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10764226, and find that this resolution is satisfactory to me.

My complaint was resolved by allheart. They sent me a new stethescope.Regards,

K[redacted]

Business

Response:

Cusotmer called on 8/12/15 to our cusotmer service department and stated her stethoscope was damaged. We requested photos of the damage to assist the customer better. We have not received any emails from the cusotmer. We reshiped the stethoscope without receipt of the photos with FedEx 2 day air. We have asked that she return the damaged stethoscope and we will waive the return postage.

Review: I filed this under Delivery, but this fits in a few places:I put in an order for some scrubs was told I could receive them on X date. After completing the order, I received NO conformation what-so-ever; neither customer service or the website can help with this, I had to call my credit card company to see they actually charged me.Later, I get an email at just after 1pm est that my order has been shipped, awesome. Well no, I check with FedEx when I got home and apparently the order was CANCELED by ALLHEART themselves 2 hours BEFORE I was given notice of shipment. No updates from Allheart, nothing. Apparently that's what we're worth.Finally, after another phone call with Allheart that didn't actually help me in anyway, I was told that the soonest I could call for more details was the SAME DAY I NEEDED THE PACKAGE in the first place.Every person I spoke to at Allheart sounded like they were slave labor, usually customer service at least pretend your important, but nope not here - they just step all over you and openly don't care.I admit, by the end of the last call I was a bit hot, but considering this company managed to jerk me around more in a day than a typical week at my old job (military), I felt quasi justified.Beware Allheart, their left hand doesn't know what the right is doing, their CS is both pathetic and apathetic.Desired Settlement: Well see as reshipping at this point would be completely pointless, a full refund would seem to be the common sense answer.After dealing with them firsthand though, I honestly have no idea how this is going to turn out, may god have mercy on me.

Business

Response:

Customer placed their order on 9/01 at 11:46pm. The order was processed and shipped on 9/02, the following business day, and according to tracking, the order was delivered on 9/03 with overnight delivery. Cusotmer called on 9/02 to request tracking information and the customer was advised the tracking number was not yet available. Customer was asked to call back later for the tracking update or wait for the shipping confirmation email which contains the tracking number as soon as one has been assigned by FedEx. This cusotmer has never indicated to allheart that they did not receive their package. We are reaching out to the cusotmer to make sure the order was recieved as stated via FedEx tracking.

Consumer

Response:

I'm letting this go as I did ultimately get them, and I'm sure I'll use

them in my career; but lets elaborate a little about what actually

happened, as allheart's statement is total BS.

First things first, this is the status page for the package they sent me (or at least the one they emailed me about): https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=[redacted]2...⇄ You will all notice that it indeed says canceled, I called and verified with fedex asap, and it was accurate. I have yet to receive another tracking number from allheart to this very day about a different package. So at worst, they are lying and at best, they're mns.Next was what the call was about on the 2nd, I wasn't just asking about shipping info - I was asking for ANY info regarding what I was paying for; the absolute best I could get back from them was that they have no idea, try again on the same day you should get receive your item (assuming it was sent). Considering I needed them the day after I was quoted, and then getting the cold shoulder about it is top class crap. I sent a copy of the info/tracking/email dates to the Revdex.com when I opened this complaint so they know whats up.Finally, lets talk about 'reaching out'. I know what that means, Ive worked customer service in my youth; but allheart here apparently doesn't. Outside of a flood of spam from them, they only email pertaining to this debacle wasn't sent until AFTER they responded here - honestly I'm not surprised. Kinda sad they needed to be 'called out' to 'reach out' aka their job.Since they couldn't even be bothered to tell me if I would have my scrubs by the date listed after they took my money, I ended up finding another source that did, and did it for less. Not only that, but they GAVE ME A CONFIRMATION after the order, SENT ME ACCURATE INFO, and KEPT ME UPDATED. Nothing exceptional, they just actually treated me like a customer and not a piece of crap.Look, I'm in my 30s, I get that things happen, but allheart needs to keep the people that pay them in the loop so WE can adjust accordingly, not just: lol we dunno good luck! That's the issue here. When your customers need to check 3rd party to see if they were even charged, get sent wrong/outdated info (that hasn't been corrected), and then get told to screw off on the phone - your company needs to go the way of the dinosaur.I'm not going to waste my time shipping it back, but I will absolutely make sure new people making entry into the medical industry avoid your company like the plague. Hopefully in the next 25-30 years the long game will add up. I wouldn't call this being satisfied, but I will let it go from here; allheart isn't worth my time. If they would like to make some more false statements about how this all went down I will link my emails directly for the world to see the days/times I got them and all the wrong info contained within.I found this from another accurate statement here from someone who has had the pleasure of dealing with allheart. I would advise anyone curious about their business practices to take a look.http://www.resellerratings.com/store/AllHeart

Review: I have orderd from all heart twice. They messed up both times. I am awaiting corrected items for weeks, all I get is phony promises and worthless excuses.Desired Settlement: Corrected embroiderd scrub tops ASAP. NO MORE DELAYS

Business

Response:

Items were on backorder. Order is now complete, Shipped 12/02/13, tracking shows delivered 12/06/13.

Review: I placed a telephone order September 27, 2013 with allheart and received the order October 8. I purchased 3 tops and one pair of pants. The lady taking my order read back my order and it was correct. When my order arrived, the pants were wrong size and length and 2 tops were wrong color and size. I called customer service to which I got a run around and they essentially said I placed the order wrong and this one time they would allow me to return the order for an exchange. I stated I would just send the order back for a full refund if they were going to be rude. So I sent an email (which I have a copy of)to customer service with my complaint and had a voicemail 2 days later asking me to call the manager at my convenience and they would reship the correct order and for me to keep the order I received and donate it. So, I thought wow that's much better customer service. I called and asked to speak to that manager and the customer service rep on the phone stated that she would take care of it and wouldn't let me speak to the manager and couldn't understand what she was supposed to do with the order. I told her to forget it and I would return the items for a full refund. I sent those items back 2 weeks ago and have yet to receive my full refund. The total was $100 and some change and to date I have received a $19 refund. My husband called to inquire about the refund late last week to which they replied they would refund one item at a time. Today I still have only received a $19 refund and when they took my money when I placed the order they took it all at once..not one item at a time. I want my full refund and they should not keep shipping out due to I had free shipping and the order being wrong was not my fault.Desired Settlement: I sent all items back for a full refund 2 weeks ago and I want my money! They have received the order because $19 has been put back in my account but that is all. I'm tired of getting this run around. I'm still out money and have no scrubs. PLEASE HELP!!

Business

Response:

Original order total included a coupon for free shipping was $ 100.52 Customer was refunded $19.00 on 11/11/13 for item returned, this included a deduction of $7.98 for the return label fee. Return for $73.54 on 11/21/13 for items

returned. Customer has been refunded a total of $92.54. Allheart will refund $7.98 charged for use of return lable. This Order has been refunded in full.

Consumer

Response:

I will accept this response in the event they do in fact refund the additional money for the return label. It hasn't been refunded yet. It should not take a business over a MONTH to refund a customer's money. This entire process has been ridiculous. I placed the order Sept 27 and am still dealing with getting ALL my money refunded. I didn't pay for shipping to begin with and even if I had...ALL money should be refunded (shipping included) due to the fact that the order being shipped to me wrong was not my fault. If it had been correct when shipped... I wouldn't have had to ship it back at all.

I would NEVER recommend Allheart to anyone.

Thank you,

Review: I do not know if this is the correct company to file a complain against as there are three listed with different locations, but I chose this one since it is recognized by the Revdex.com. On the 16th, I ordered a stethoscope from them and selected 2day shipping. After 5 days, I was done waiting and contacted their customer support saying that I'd like a reimbursement on shipping when it arrives since they screwed me with the 2day price and then also requested they stop using FedEx since they are incredibly inept at delivering packages as they are supposed to.I find that they respond to me saying they've already processed a reimbursement for 30 something dollars and are in the process of returning the product back to their stock. I don't know if this is true as FedEx has finally updated and says the item is in a nearby facility, but if it is, I need them to not take the product back since I already paid for it and it is my right to have what I paid for in the first place. I will pay the cheaper shipping that fits how long it takes to deliver if need be. If they do not deliver their item as they are required to, I would like nothing more than to see this company put out of business as they have done this before. As a side note, I wrote a review for the product at hand and gave it one star for the lousy shipping. It apparently wasn't accepted since I gave it too low a score as no other reviews have anything less than 3 or 4 stars out of 5. Of course, since the package could arrive before this complaint is worked with, it could possibly be disregarded. However, I would still like to make sure this cannot happen to anyone again and that I am compensated in some way for this theft.Desired Settlement: I would like to see Allheart act like a real business and deliver what they are meant to deliver. I have already paid and the shipping cost was an utter ripoff and I didn't receive my package even close to the day I was supposed to. So on top of actually receiving my item, I will pay the amount that fits whatever shipping they have that matches how long it takes for it to finally arrive. After such, it is up to whoever can to make sure these criminals cannot do this to anyone again.

Business

Response:

Customer placed their order on 2/16 and the item was shipped the same business day from our warehouse. The customer emailed us on 2/21 to advise the package had not yet been received. A refund was issued in the amount of $35.96 (this included the shipping and handling cost of $32.99 as well as the taxes of $2.97) as they had not received the package within the 2 business days. We responded to the email on 2/22 about the refund and that we were investigating the tracking issue. The tracking information was also reviewed and showed it was stuck in Memphis, TN since 2/18 due to weather conditions. The customer responded to the email on 2/22 to advise he did not want the package returned. The email correspondence did not mention that the item was being returned. We responded to the email on 2/23 to advise of the reason for the delay and to again advise of the refund. The tracking information shows the package was delivered on 2/23.

I've made several purchases, been very satisfied with the products, mainly scrubs. When I had a problem, customer service reps were very courteous and eager to help. The only problem that I had was shipping took too long. I highly recommend them, and prices are much better than retail stores and larger selection.

Review: I had ordered a jacket to be embroidered. Within 15 min of placing my order (on a Sunday), I emailed Allheart.com immediately to let them know I needed it modified to have my name on the right and to add something else to my line. They had a process to cancel or change orders, so I figure I had a chance. I had sent them two emails that day and I knew they weren't working Sunday, so I called them around 10am the next morning (Monday) and spoke to two different people including contacting them via email (I wasn't able to leave a message b/c their answering machine just hangs up after their greeting). I was trying to get them to change my embroidery asap before it got processed, considering the fact that it was early in their shift on a Monday AND that they are a local business right here in southern CA (it's not like they are in NY or somewhere in the East Coast). Well, they sent me a confirmation Monday am that they could not modify my order b/c they had already processed it. I said there was absolutely NO WAY they could've processed it already. What was the point of having a process of canceling or modifying an order then??? I contacted them again Monday and they confirmed the next day (today) that it's too late. I spent over $50 on this jacket w/ embroidery for work. They could not make any effort to help out a returning customer, which I would no longer be unless they resolve my situation or meeting customer satisfaction.Desired Settlement: If I get a refund, I'd like for them to pay for my shipping. Otherwise DO NOT ship the product and give me a full refund considering that I gave the company enough time (and following their modification policy) to alter my order. They did not respond to my email request in a timely manner. As of today, the item has not been shipped.

Business

Response:

The customer placed their order on Sunday 7/5 and emailed customer service on Sunday. allheart is not open on Sundays. The email was received and answered on Monday 7/6. The order had already processed and was unable to be changed. We did advise the customer. Our F.A.Q's regarding changing or canceling an order does state "We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed" We have reached out to the cusotmer again to offer further assistance.

Review: Ordered uniforms to large sent back for smaller size. I have not received the uniforms back and no comment from the company even after email was sentDesired Settlement: Either mail the replacement or credit my account

Business

Response:

This customer emailed our customer service department on 7/6/2015 and asked how to make a return. We advised the customer how to return their package. We have received no further communication from this customer. Tracking the return label shows it was scanned by USPS on 7/27/2015 with no movement since. We are contacting cusotmer for exchange or refund resolution.

Review: Purchased 2 pairs of 5 different color scrub sets online in Medium size. Received the scrub sets and despite consulting with the size chart, the scrubs did not fit. Sent all 10 pairs of scrubs back. Filled out the return label as instructed; wrote specific instructions that I wanted all 10 pairs of scrubs exchanged with a Large size. Have received only 3 pairs in return. Complained to customer on 4/17 about discrepency; stated they would get back to me in 1-2 business days. All I've received so far is another return email stating that I'm receiving only 2 pairs of scrubs; my previous email from 4/17 was not addressed. Very poor customer service. At this time I have no assurances that I'll be receiving either my scrubs or my money. It's interesting to note that I tried calling to set up a proper return when my scrubs did not fit and was callously told to just fill out the return label...yet here we are. Clearly someone in returns did not confer with or read the label properly, and no one in customer service is taking this matter with any importance.Desired Settlement: I would like someone to address my complaints and I would like scrub sets that I purchased. Thank you

Business

Response:

The return form was read and processed incorrectly The error has since been corrected and the cusotmer has been taken care of.