Alliance Tool & Design

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We were not provided notice of cancellation steps even though fitness connection was provided correct mailing addressEven though I made several calls and request to stop recurring payments my account was continuously charged for months until I involved my bank and they stopped the paymentWould you provide proof of using your facility even once?Also, when did you send written notice describing the cancellation policy and steps? Regards,

Sent: Tuesday, January 26, 1:PMSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] When [redacted] became a member and by signing her membership agreement she agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted] To date we have no record of receiving any written requests regarding this account In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice ( [redacted] ***) and make any account adjustments necessary based on that proof Our account records do indicate that [redacted] contacted our billing company on 11/17/at 11:02AM requesting information of a charge on her account and requesting to cancel her account at which time she was provided the procedures in compliance of the agreement that she signedAt this time we respectfully request that this file be closed as resolved, removed as unfounded or that [redacted] forwards valid proof of mailing in order to support his dispute and make any necessary account corrections

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Fitness Connection's explanation or excuse does not explain AT ALL why they debited my account when they received a Cashier's check for more than a full amount of next month's payment They were given a 30-day notice along with a Cashier's check for the next month's payment, which would have settled and close this membership Fitness Connection went out of their way--despite the fact that had receive the full payment ---to debit a Visa card that they no longer had the right to access especially since --again--they had a cashier's check in their possession for the next month's payment They also charged additional late fees when my payment was NOT late (as they mentioned in their reply, they received the notice before the next payment was due along with a Cashier's check on time).The only thing I was told over the phone was that I HAD to send my termination letter by "Certified Mail", which is what I did Therefore, I am NOT satisfied with their reply and am still "demanding" the money that they "overcharged" be refunded And in light of all the other complaints against this company, I submit to the Revdex.com that this business is NOT improving AT ALL on their dealings with customers and their "deceptive trade practices" This continued, dishonorable behavior needs to continue to be reflected against this business to protect innocent consumer (as myself) to be aware of their behavior and to refrain from doing business with them Therefore, I would like to request this case remain open as unresolved and on their file Unsuspecting consumers should know how this company operates and that this company's contract is VERY unscrupulous, deceitful and DECEPTIVE Please let me know if you need anything else from me Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The information supplied is incorrectWhen I finally had an escalation representative in April call me back, she was suppose to pull the calls because the previous two representatives NEVER supplied the correct information on how to cancel my membership that was not even used onceI am sure if a court of law asked for these calls, they would be able to see where they did not provide the informationHow can a company feel comfortable with taking money from individuals who have NEVER used their serviceIf that company pulled the calls as they were suppose to can see clearly see where they did not follow proper procedures on informing the customer on cancellationNot to mention when I emailed your customer service the information was never provided to meI will definitely continue my efforts with the news and inspector general of [redacted] because these people are trying to take advantage consumersWhen I spoke to the representative in April I told her that I had sent it regular mail already and nothing was done which is when she said send it certified againWhere is the shame in taking advantage of someoneI have never used your facilities and to be honest my family member brought it to my attention that there were toddlers being abused by kids while under the supervision of your childcare facility so I would never bring my daughter in thereThey opted to not renew after that the incident and I sure as hell wasn't taking my daughter in thereThey handled this situation as they saw fit, but since your local facility chose not to pass that information along when I provided it to them I am sure other parents would not be happy to know young children are being abused by older kids while the adult in charge does nothing Regards,

Sent: Thursday, May 14, 4:PMTo: [redacted] Subject: 2nd Business Reply -Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] We are more than willing and happy to review any proof that [redacted] will provide just as we informed him on many occasions when he was demanding the verbal cancellation of his account; in his most recent dispute he says he is happy to attach the certified mail proof yet he didn’t that we can see Please note that his comment is to send proof of the most recent notice to cancel however if he would like us to consider termination from the first date he claims he sent his request he will need to provide proof of mailing it at that timeAgain, we are happy to acknowledge the letters that were not received by our office when [redacted] provides the proof that they were mailed just as we have continued to request from him each time he demanded the VERBAL cancellation of his agreement in direct violation of his membership agreementWe again respectfully request that unless [redacted] would like to provide the requested proof to further research his claims, that this file be stricken from our business record as completely unfoundedRespectfully, Fitness Connection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As Fitness Connection might have misinterpreted my message, I will try to explain once againYes the official letter was post marked on 08/02/only because I saw a notice from my credit card (photo attached as Aug_1st_notice)When I called them, I found my membership cancellation was never take care ofI never sent a letter until I was told so on a call on 8/2/ On 7/2/(Saturday), before I left country (On Sunday, 07/03/2016) for a week, I physically went to this facility to have my membership cancelledAn employee took my gym card stating she will hand it to a manager to take care of the cancellation hence I was worried free about this until an attempt of charge appeared I do not have issue paying whats owed legitely however I have been lied to given information from every employee made the written notice delayedHad I been told from gym staff in July, I would have mailed out before I left country Moreover, When I called to facility and billing office, both are telling me to reach out to each other for helpFacility claiming call the local gym and a manager can help youWhen I called Allen gym, operation manager said I cannot but they can help youI asked her if I can call her and be on the phone when I get other lady from billing office on call again so I can have a correct information After mins I called back to gym, I was given a message that "manager is not here" I don't have problem with their terms and conditions or in fact any other matterI referred of my friends and family there shortly after I joined I am billed all these extra charges just because I trusted them (particularly that employee who took my gym card and said it will be taken care of) Under the assumption of having my membership successfully closed, I didn't see a need to update my transferred credit cardI am willing to pay July (if missing) and August and I suppose the late fees on them but I am sure not paying any thing more than that Kind Regards [redacted] [Provide details of why you are not satisfied with this resolution.] Regards,

Sent: Thursday, August 18, 1:PM Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] When Mr [redacted] became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted] Unfortunately to date we have no record of receiving any written requests regarding this account In fact Mr [redacted] called our account representatives on 8/8/at 9:54AM asking why his account had been referred to a third party collection company and that he had cancelled his and his wife’s memberships in November The representative explained to Mr [redacted] that there was no record of a cancellation request being received for his account but that his wife’s account was cancelled In order to provide more information the representative pulled the actual document that was sent requesting termination in order to verify that a request was not overlooked or an error made As you can plainly see from the attached copy of the request and the envelope there was only a request to cancel Ms [redacted] The document turned out to be only a copy of her membership agreement with “please cancel” written across it Mr [redacted] ’s account continued to bill for several months after his claim of cancellation with no contact of dispute, further supporting that he did not request to cancel his membership Mr [redacted] called again on 8/8/at 10:37AM stating that he had filed a complaint with the Revdex.comOn 8/15/Mr [redacted] called our billing department to inform them that he had paid the delinquent balance to the third party collection company Our representative agreed to contact the collection company to get verification and with verification the account was terminated as satisfied by paymentMr [redacted] also states that he went to our facility and received a cancellation form that he filled out and sent in which is not accurate because we do not have or use cancellation forms of any kind Our investigation finds no errors on the account in question and certainly no “fraud” as Mr [redacted] continually states At this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr [redacted] forwards valid proof of mailing the required cancellation notice for his membership account so that we can look into his concerns further

Sent: Thursday, June 09, 10:AMSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Console';">We are very sorry to hear that Mr [redacted] no longer feels Fitness Connection can assist him with his health and fitness needs as well as his overwhelming negative opinion of our business Due to his obvious level of frustration Fitness Connection, although under no legal obligation to do so, has decided to accept his emailed notice and not require him to send the request in compliance of the agreement that he signedWhen Mr [redacted] became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice in most industries which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted] Our account records do indicate that Mr [redacted] sent an email to our third party billing company requesting his account be cancelled at which time a response was sent to inform him of the procedures in compliance of the agreement that he signedAt this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr [redacted] forwards valid proof of mailing in order to support his dispute

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [When I was contacted regarding the billing of the account I advised each time that I had not signed up for a membership, yet I was never told to cancel a membershipI had not seen an agreement until I filed a complaint with the Consumer Financial Protection Bureau against the collection agency since they had not provided me with a copy of the contract when requested eitherOnce I received that information I was able to reach out to Jessica and Lisa with the local office (not gym) and they were very helpful in getting the information to update the account to the correct personMy issue is that I was harassed for a payment that I never owed and I was not given the opportunity to correct the matter until I filed complaints against the gym and collection agency involved.] Regards,

Sent: Thursday, October 29, 2:PM To: drteam Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] First let us say to Mr [redacted] that we are sorry for our delayed response however this case was just provided to us today from the Revdex.com It appears that the original complaint may have been filed with the wrong company and was just figured outDue to the time that Ms [redacted] has had to wait with no response we launched an immediate investigation of his accountIt appears that Mr [redacted] is correct in stating that he sent the required notice to cancel, which was received by our third party billing company and processed What we have discovered though is that there was a data entry error of the date which caused his account to continue to bill after the effective date of his request to cancelAfter several months of the billing being returned unpaid the account was turned over to a third party collection company with a balance of $149.97, however had the error not occurred the correct balance of the delinquent account should have been $which is what is reflected as of now This balance is accurate and occurred due to returned billing on this accountIt appears that our third party billing company made several attempts over several months to call and discuss the account balance however Mr [redacted] never returned any of the calls Our office also attempted to contact Mr [redacted] upon discovery of this error today and we too were unsuccessful in connecting with him, perhaps the contact information is out of dateMr [redacted] ’s termination notice was received and processed, the error has been corrected and the third party collection company was already notified to correct the balance as noted above; and we extend our deepest apologies for the mistake that occurred regarding Mr [redacted] ’s account At this time we respectfully request that this file be closed as resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Attached you will see the certified letters I have sent to you in regard to my accountI can also provide a receipt to where the letters where paid for, both non certified and certifiedYour address should be listed in the receipts, if needed I will locate themI have sent these three [redacted] tracking numbers and screen shots to your VP to attempt a resolutionIf the late fees can be removed, the account brought to zero and closed, I will remove my complaintThe most recent tracking number was delivered to your business Monday 05/18/15, which makes certified letters sent and two mailed onesI originally misspoke on the exact amount, however; I located my receipts upon researching it.Thank you

Sent: Monday, June 22, 10:AMTo: drteamSubject: 2ND BUSINESS RESPONSE Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Contrary to [redacted] 's comment expecting Fitness Connection to be surprised or upset that she would have proof of prior cancel; we are actually glad that she has the necessary document to clear her account We value our future, present and past members; which is why we have this courtesy in place because we do recognize the margin of error in postal deliveries As we stated in the first business response, we have already extended the courtesy of terminating the account to remove any future billing Once [redacted] provides the document we are happy to review, research and make any account adjustments necessary based on the proof provided

Sent: Wednesday, August 17, 2:PM Subject: Business Response: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] We are very sorry to hear that Mr [redacted] disagrees with the policies/procedures of Fitness Connection, a private members only facility and if he feels his experience with our team was anything other than professional Account events below: · 2/2/Mr [redacted] became a member of Fitness Connection · 3/1/Mr [redacted] first monthly dues billing returned, marked Not Sufficient Funds by his banking institute · 3/1/Mr [redacted] claimed to a manager at one of our locations that he was not informed his billing was authorized for the first of each month and demanded his return fees be waived· 3/4/When Mr [redacted] paid his delinquent balance Fitness Connection waived his return fees which is a courtesy we offer to all of our members once during each month period · 6/6/Mr [redacted] dues billing was returned, marked Not Sufficient Funds by his banking institute · 6/10/Fitness Connection’s returned billing file was resubmitted to all banking institutes for a second attempt of collecting the owed monthly billing which included Mr [redacted] This electronic file bills for the unpaid monthly fees owed plus return fees which is standard business practice and noted in our membership agreement· 6/14/Mr [redacted] called our billing office again demanding his fees be waived At this time he was informed that as a courtesy and under no obligation to do so Fitness Connection will waive a fee for our members once every year Further they explained that we had extended this courtesy to him in March of this year and would not be able to do so again· 6/27/A supervisor in the billing department contacted Mr [redacted] to discuss his account Mr [redacted] was claiming he had funds available and would forward proof due to the Insufficient Funds code that came back as rejected by his banking institute This was the last correspondence our office had with Mr [redacted] The agreement that our members sign state that the monthly dues are owed on the first of each month and our electronic billing files are sent out on the first or first business day depending on the calendar It is not within a business’s control as to how long each banking institute takes to debit their customers’ accounts, therefore we can only state the due date of our billing and that the funds will withdraw “on or about the first” which takes into account business days as well as processing time by the banking institutesAgain, we are truly sorry that Mr [redacted] does not agree with the terms of the agreement; however his request to be issued a refund as his desired settlement will not be granted as there is nothing in his account history indicating any errors were made We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case and in light of the research showing every effort and courtesy was extended to Mr [redacted] and he still was not satisfied we respectfully request that this case be closed as resolvedRespectfully, Fitness Connection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, It's becoming more apparent that this business will not be satisfied with any data provided to show dates of certified deliveryAfter providing screenshots directly from the [redacted] app, they still want to dance around handling this issueIf needed I can provide the information I emailed directly to their VP out of garland TexasAs well as recorded phone calls where I have spoke with him in regard to this issueYour continued denial about receiving my March certified letter, as well as letters I mailed in December and February are nothing more then thatWhether theses items were lost in the mail or not, I have provided proof they were sent and it is your responsibility to handle letters you sign for at your Webster Tx locationIf YOUR company lost my letter, it is not my responsibility to continue to pay certified fees until you do your job and handle it like a professional businessYour practices are deceptive and are nothing more then a scam to continue to drag this out so the fees continue piling upI'm respectfully requesting this case remain on this businesses record, to prevent further deceptive practices and inform the public of what scams they can suffer through by signing up with them

Sent: Friday, May 12, 1:PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Hello, We do not feel that a refund would be warranted as this balance of $was never paid – yet it was owed The $consists of her monthly dues of $10.77, plus a return fee of $and a late fee of $ This are valid charges and Mrs [redacted] had agreed to the terms of paying each and every month when she signed the membership agreementAny month that is not paid will be assessed a return fee and then a late fee if not paid within business days We do not feel that anything was done unjustly and would hope that Mrs [redacted] understands this charge was owed, yet never paid Thank you, [redacted] [redacted]

Sent: Monday, March 28, 1:PM Subject: Business Response: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] When Mr [redacted] became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted] Unfortunately to date we have no record of receiving any written requests regarding this account In fact Mr [redacted] called our account representatives on March 2, at 5:41PM stating that he wished to cancel his membership and at that time was verbally provided the steps to take to cancel his membership Again on March 3, at 7:36PM Mr [redacted] contacted a representative with a [redacted] rep also on the phone and they were provided the same information per the terms of the agreement that Mr [redacted] signedAt this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr [redacted] forwards valid proof of mailing the required cancellation notice

We are very sorry to hear that [redacted] disagrees with the policies/procedures of Fitness Connection, a private members only facility When he became a member he agreed to mail a day written notice which is required to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service Events of Account – [redacted] , member # [redacted] To date Fitness Connection has never received any written notice/requests from [redacted] via ***/courier/delivery company/etc [redacted] called our account experts on [redacted] at [redacted] regarding his delinquent balance, at which time he stated that he had sent a notice of cancel via certified mail The representative informed [redacted] that no notice was every received and that if he would provide the proof of mailing we would happily make any account adjustments necessary based on that proof [redacted] refused to provide any documentation and stated he would just cancel the draft authorization with his bank The proper cancellation procedures were given to [redacted] at this time and he was also informed that any unpaid balances once the account became inactive would be turned over to a third party collection company and he also refused to pay any balance [redacted] called our account experts again on [redacted] at [redacted] and was verbally abusive and using vulgar language He demanded to know why he was receiving any invoice for a delinquent balance after he cancelled his membership At this time [redacted] was again informed that no notice was received and provided the correct cancellation procedure information and before hanging up on our representative he informed them that he would just get a lawyerWe find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case and all account activity is in direct compliance of his signed/authorized membership agreement Every effort was made to assist [redacted] even when he was being abusive to our account representatives, therefore we respectfully request that any negative mark be removed and the case be closed as resolved

We are very sorry to hear that ** [redacted] disagrees with the policies/procedures of Fitness Connection, a private members only facility When he became a member he agreed to provide a day written notice which is required to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply give written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the post [redacted] date on the envelope stamped by the [redacted] There is not any business that you can demand the services be cancelled after you are given notice that you have a delinquent balance.Additionally please note that the monthly fees paid to Fitness Connection are for the facility to be available to our members, it is in no way based on usage nor can any business force their members/clients to use the services that they purchase and said fees are the responsibility of the individual members to ensure are being paid to each service provider After receiving an email regarding the delinquent balance of his account # [redacted] and his ***’s account # [redacted] he “replied” on that notice dated [redacted] stating to cancel the accounts A reply was sent to the member informing them of how to properly request the cancellation of both membership agreements Additionally provided was detail of how to proceed with account correction if they had in fact previously sent the appropriate request and had proof that could be provided.The delinquent accounts were turned over to a third party collection company on [redacted] because the accounts remained delinquent.As ** [redacted] commented that our newest location was not open in [redacted] of [redacted] we would also like to state that our newest location in the [redacted] area was open In fact the monthly membership fees did not begin being charged to our members taking advantage of our “pre-sale rates” until [redacted] as that is the date that the facility opened We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case; all account activity is in direct compliance of their signed/authorized membership agreements, therefore we respectfully request that any negative [redacted] be removed and the case be closed as resolved Respectfully,Fitness Connection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Being told they would only work with me or waive late fees if we wouldn't cancel is a terrible sales tactic I would have stayed as a member had they done the right thing I paid the actual past dues on my wife's account I want them to allow her cancel the membership immediately