Alliance Tool & Design

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, It's becoming more apparent that this business will not be satisfied with any data provided to show dates of certified deliveryAfter providing screenshots directly from the *** app, they still want to dance around handling this issueIf needed I can provide the information I emailed directly to their VP out of garland TexasAs well as recorded phone calls where I have spoke with him in regard to this issueYour continued denial about receiving my March certified letter, as well as letters I mailed in December and February are nothing more then thatWhether theses items were lost in the mail or not, I have provided proof they were sent and it is your responsibility to handle letters you sign for at your Webster Tx locationIf YOUR company lost my letter, it is not my responsibility to continue to pay certified fees until you do your job and handle it like a professional businessYour practices are deceptive and are nothing more then a scam to continue to drag this out so the fees continue piling up.
I'm respectfully requesting this case remain on this businesses record, to prevent further deceptive practices and inform the public of what scams they can suffer through by signing up with them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This company has placed a note in file that states because I filed a Revdex.com complaint they are not willing to work with me on waiving any type of feesThe supervisor Trisha advised me of thisThey are being vindictive and I don't feel that their responses are accurate, therefore, I will not accept their response and feel the complain should go on their file as validIn addition, the email address they have provided is not the one on their corporate website - see below:
Fitness Connection Corporate Office Headquarters***Corporate Phone Number: ***Customer Service Number:***Fax Number: ***Email: ***
Regards,
Shannon L Wall

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint No proposed action was provided. The request was for an interactive website, email or phone notification to be made when there is a billing discrepancy which would allow the consumer to take pre-emptive action
Regards,
*** ***

Sent: Tuesday, February 06, 3:PMSubject: Second Business Response: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Revdex.com Case # *** Customer Information: *** ***
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*** *** We apologize if Ms*** did not understand our response however what she is claiming as her reason for not accepting our resolution is exactly what was stated and already completed.Immediately upon our first response to the Revdex.com we notified the third party billing company of the change of financial responsibility to Mr*** and they in fact even made us aware that they had already made this change due to prior calls/requests on January 2, 2018.Based on account notes we have only heard from Mr*** regarding this account therefore we cannot respond to Ms***’s statement that she has “reached out to us numerous times without any response from Fitness Connection” and would like to apologize if any correspondences were overlooked with her.Just to clarify…Ms*** is not responsible for the account purchased for her use and we have confirmed with the third party collection company that they have the same update. Additionally please note that the collection calls/correspondences for the debt to Mr*** would continue as it is a valid debt

Sent: Thursday, June 09, 11:AMSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** We are very sorry to hear that Mr*** no longer feels Fitness Connection can assist him with his health and fitness needs.
Due to his obvious frustration Fitness Connection, although under no legal obligation to do so, has decided to accept his complaint to the Revdex.com as his notice and not require him to send the request in compliance of the agreement that he signed.When Mr*** became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased and is not required to be sent via certified mail however we do suggest it to our members for their protection in the event that mail is not delivered properly.In reference to Mr***’s comments regarding the monthly fees that he was charged and reviewing the agreement that he signed it clearly indicates that the membership option he purchased did not have the rate he is quoting to your offices. If Mr*** does not have his copy of the agreement we will be happy to mail him a copy to prove this information at his request.In reviewing the agreement we must inform Mr*** that his request of a refund must be denied because he did not purchase the membership type that he is referencing (we offer two different membership options).Mr*** also mentions a second membership to be terminated however we do not find him connected to or authorized on any other individuals account therefore we are not able to meet this request. Fitness Connection, nor any other business, can make changes to an account that they are not authorized on therefore we would suggest that Mr*** let anyone know that they will need to send their own request in compliance of the agreement to make changes to their account.At this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr*** forwards valid proof to support this dispute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
If I could not look at her accountWhy is the business billing me and turned it over to a collection agency?

Sent: Tuesday, June 06, 7:PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** In reviewing Mr and Mrs *** accounts, we did update the billing on file at the club in January. There are no records that he asked to update his wife’s
account as wellWhen each of them enrolled, they were enrolled on their own membership agreements with the same terms of the agreement on bothSince Mr *** did not request to change the billing on more than just his account, we wouldn’t know to change anyone other than his. Therefore the fees were accrued for the monthly dues returning. When Mr *** called in to see why there was a balance, he was told at that point by one of our customer service reps that her billing had not been updated and there were months of dues and fees. He was told that we wanted to save her as a member and would waive the fees as a one time courtesy to save her. The notes from May 19th at 2pm from Alicia state that she waived fees and that the member would stay at least until August and then decide. For us, we do not have to waive fees that are owed. We hope this is something that keeps a member loyal to us and also we see the value of providing good customer serviceOur members are our everything and if we can keep them happy members, we will do our bestThank you, ***

Sent: Tuesday, December 22, 1:PM To: drteam Subject: SECOND BUSINESS RESPONSE - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** We are very sorry to hear that Mr*** is frustrated that he cannot disregard the terms of the agreement that he signed however the same policies/terms apply to every member that joins Fitness Connection; just as they apply to any consumer that purchase goods/services from any other business. The fact that Mr*** does not want to provide proof of his claim of prior cancel and that he continues to state he will not follow the proper procedures is not within the control of any business We continue to respectfully request that this file be closed as resolved, removed as unfounded or that Mr*** forwards valid proof of mailing in order to validate his dispute

Sent: Monday, February 05, 2:PMSubject: Business Response: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Revdex.com File #*** *** ***
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*** *** In researching Ms***’s complaint we do not find a member in our system by the name, address, phone or email provided to the Revdex.com. Additionally we searched every member in our system by the same name and did not find any accounts turned over to the third party collection company for the exact amount of $as stated in her complaintPerhaps when she joined she used a nickname, previous address and/or phone #, etc. or if the information in our files is incorrect perhaps she could provide her date of birth for us to further investigate however at this time we must request this file be removed as invalid due to the fact that we find no member, current or previous, of Fitness Connection with the information provided to the Revdex.com

From: Connect2FC [mailto:[email protected]] Sent: Friday, July 24, 8:AMTo: drteam
Subject: Business Response -Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** Ms*** has been a valued member of Fitness Connection since December of 2014 and we are sorry to hear that she now disagrees with the terms of her agreement and/or services with Fitness Connection When Ms*** became a member and by signing her membership agreement she agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via *** Cert Mail receipt, ***, ***, etc.) and make any account adjustments necessary based on that proofOur account record indicates that Ms*** called our account representatives on 2/13/at 1:PM to inquire about the termination of her services; at that time the proper procedures were provided to her The next contact we received from Ms*** was on 6/2/at 9:AM asking why her account was not cancelled at which time she was informed that to date the required written notice had not been received and/or processed by our offices Then on 6/19/the member called again stating that online it showed as being received at which time she was informed if a notice was received it would be processed in order of receipt based on the *** postmark On 7/16/Ms*** called and receipt of cancellation notice was confirmed as received and processed; additional at that time she was informed of a delinquent balance owed prior to the effective date of her cancellation dating as far back as April which she refused to payIn an effort to come to a fair resolution for both parties we have waived some of the fees incurred by Fitness Connection while attempting to bill the valid transactions; however there is an outstanding balance that must be paid by Ms*** which can be done via the same customer service number she has been calling to dispute her cancellation requirementsThe written request received regarding this account was postmarked by the United States Postal Service on 5/06/which was processed in direct compliance of her agreement; all valid billing was owed prior to her notice of cancellation becoming effective in direct compliance of the agreement that she signed and authorized. At this time we respectfully request that this file be closed as resolved or that Ms*** forwards proof of mailing a request to cancel prior to the date of any owed balances in order to support her dispute

Sent: Thursday, June 09, 3:PMSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Calibri, sans-serif;">When Ms*** became a member and by signing her membership agreement she agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the *** *** *** ***To date we have no record of receiving any written requests regarding this account. In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via *** Cert Mail receipt, ***, ***, etc.) and make any account adjustments necessary based on that proof. Our account records do indicate that Ms*** contacted our third party billing company on 2/26/at 5:14PM requesting the entire balance be waived from her account and as the representative explained that they could not waive the unpaid monthly fees they did offer to waive late/return fees if the monthly fees were paid at which time she refused to pay and upon being advised of a delinquent balance being turned over to a third party collection company she stated she was not worried about that at allAt this time we respectfully request that this file be closed as resolved, removed as unfounded or that Ms*** forwards valid proof of mailing one or both cancellation requests in order to support her dispute and make any necessary account corrections

Sent: Friday, March 24, 3:PMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Nikki *** Ms*** has been a valued member of Fitness Connection since 11/17/2016 and we are sorry to hear that she now disagrees with the terms of her
agreement and/or services with Fitness ConnectionWhen Ms*** became a member and by signing her membership agreement she agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the *** *** *** ***. In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via *** *** *** *** *** *** ***.) and make any account adjustments necessary based on that proof. To date Fitness Connection has not received any written correspondences/requests and she has not provided any proof in order for our office to continue to investigate her claims.our customer service representative and our Facility Operations Manager did speak to Ms*** on 3/14/at 11:50AM when she stated she cancelled her membership in January. At that time she was informed that we did not have any requests from her, the terms of the agreement and if she had proof of mailing we would be happy to research for her. Her only comment was that she was not paying any delinquent balance and she wanted a phone number for her lawyer to contact.At this time we respectfully request that this file be closed as resolved or removed as invalid as Fitness Connection has made every effort to assist Ms*** within the terms of the agreement and we find no account errors

Sent: Thursday, April 14, 3:PM Subject: Business Response -Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** When Ms*** became a member and by signing her membership agreement she agreed to provide a day written notice which is required
to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the *** *** *** ***To date we have no record of receiving any written requests regarding this account. In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via *** *** *** receipt, ***, ***, etc.) and make any account adjustments necessary based on that proof. Our account records do not indicate that any request has been received from Ms***; if she has proof of mailing we will be happy to review, validate and make any necessary account adjustmentsAccount notes indicate that she was informed of her balance via phone on June 25, and again on July 8, stating to the rep that she would pay later both times, therefore we are confident that she was aware of the delinquency well in advance of the account being turned over to a third party collection companyWe understand and are sorry that Ms*** is upset regarding the status of her account however at this time we find no indication that a violation or accounting error was made by Fitness Connection; therefore at this time we respectfully request that this file be closed as resolved, removed as unfounded or that Ms*** forwards valid proof of mailing in order to support his dispute and make any necessary account corrections

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I respectfully dispute the company’s claim that this is unfoundedTheir account is correct till the 7-5-As stated to the spokesperson, I went to the facility on 6-15-in which I paid with a discover card $and was told at the facility that there were no outstanding debts on the account and that the $also included the yearly one time feeI would not supply a credit card number for any future payments due to the fact of the request of cancelation was sentOn the phone on 6-13-16, I was told to make sure my letter was sent and received before 6-30-so not to incur any other chargesOn 7-5-I was contacted by phone and advised I owed $at which time I told them that I had paid in person at their facilityI was told “I will Let them know”I have received no other contact until 1-21-17, when I received a letter from *** *** *** stating I owed Fitness Connection $(which was paid 6-15-16)No other fees are owed to fitness connection and monthly dues were $and paid each month since 11-15-always for one month in advance which was told to me at the facilityFitness connection has not made me the costumer aware that fees were owed or provided a billing to show what services were for (remember fees are $per month in advance)My other employees have had this same unprofessional experience when trying to cancel their memberships alsoAs to “July’s billing returned unpaid was the company’s attempt to “auto debit” my card which was changed to avoid their non compliance with my wishes to stop auto drafting(how else could it be returned “unpaid”Further more a companies one attempt (which I was unaware) is the best it can do before turning over to a collection agency is not professional at allI have never not paid for services I have agreed tooTherefore I do not wish to withdraw the complaint
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The business has been made aware that I was seeking my contract to resolve billing disputesOnce received I hope to resolve this
Regards,

Sent: Tuesday, January 26, 1:PMSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** ***
sans-serif">When *** *** became a member and by signing her membership agreement she agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the *** *** *** ***To date we have no record of receiving any written requests regarding this account. In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (*** *** *** *** *** *** *** ***) and make any account adjustments necessary based on that proof Our account records do indicate that *** *** contacted our billing company on 11/17/at 11:02AM requesting information of a charge on her account and requesting to cancel her account at which time she was provided the procedures in compliance of the agreement that she signedAt this time we respectfully request that this file be closed as resolved, removed as unfounded or that *** *** forwards valid proof of mailing in order to support his dispute and make any necessary account corrections

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, I will happily attached the certified tracking number for the most recent letter sent, to verify I have mailed a cancellation request separate timesAs per discussed with one of the VPs of you company, the balance is at zero however your continued refusal to cancel the account and pretend to not received the letters is unacceptableYour own employees state your deceptive business practice is a common occurrence within the your cancellations and Yall are well aware of the issueThis issue will not be resolved until you acknowledge the letter(s) both certified and non certified that I have mailed, requesting to cancel my account

Sent: Wednesday, May 06, 11:AMTo: drteamSubject: Business Response - Case #*** *** ***
We are very sorry to hear that MsLeonard disagrees with the policies/procedures of Fitness Connection, a private members only facility and if she feels her experience with our team was anything other than professional When she became a member MsLeonard agreed to provide a day written notice which is required to discontinue the services that she purchased, and is clearly explained in the agreement that she signed. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply give written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt Account events below:
*** *** purchased a membership with Fitness Connection, authorized and activated by her signing the agreement and providing her personal and banking information for billing purposesFitness Connection has had approximately conversations with MsLeonard via phone attempting to work with her on her claims/issues. We have waived fees as a courtesy on more than one occasion, continually explained policies that all members must follow, mailed at her request copies of her signed agreement and payment history
*** ***, while making claims that she did not purchase a membership has used the facility
Fitness Connection received the required day written notice to terminate MsLeonards membership, which was processed in direct compliance of the agreement
In a last and final attempt to come to a mutually agreeable resolution with MsLeonard, although under no legal obligation to do so, Fitness Connection is going to again waive delinquent balances; however her request to issue a refund as her desired settlement will not be granted as there is nothing in her account history indicating any errors were made or monies owedWe find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case; Fitness Connection extended multiple occurrences of waving and/or refunding fees as a courtesy in order to attempt to work with MsLeonard. In light of the research showing every effort was extended to MsLeonard and she still was not satisfied we respectfully request that this case be closed as resolved Respectfully, Fitness Connection

Sent: Thursday, March 23, 3:PM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Victor *** Mr*** has been a valued member of Fitness Connection since 11/05/2014 and we are sorry to hear that he now disagrees with the terms of his
agreement and/or services with Fitness ConnectionWhen Mr*** became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to themOur members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service. In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via USPS Cert Mail receipt, USP, FedEx, etc.) and make any account adjustments necessary based on that proof. To date the only written request received regarding this account was postmarked by the United States Postal Service on 8/05/which was processed in direct compliance of his agreement. The delinquent balance on his account was incurred prior to the effective date of the cancellation in direct compliance of his agreementAt this time we respectfully request that this file be closed as resolved or removed as invalid due to the fact that the Mr***’s complaint is based on a delinquent balance owed prior to the effective date of his cancellation request

*** *** *** *** *** *** *** *** ***Subject: Second Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** Again, the monthly fees paid to Fitness Connection are for the facility to be available to our members and those services were provided, the fees are not contingent on usage nor can any business force consumers to use the services that they purchaseAt this time it is Fitness Connection's belief that there is not any information that we can provide that Ms*** will agree with and in fact with her refusal of our prior response she has added some very slanderous comments that we choose not to entertain as they are unfounded and appear to be her attempt to malign our professional reputation. Fitness Connection has made every effort to assist this consumer and has even written off her delinquent balance although under no legal obligation to do so. Ms*** has only made wild accusations with no supporting documentation or truthful basis; as her balance was written off we are confused as to why she continues this attack against our business. Again we request that this file be closed as resolved or removed entirely from our business record as a report