Alliance Tool & Design

Sent: Thursday, June 09, 10:AMSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** We are very sorry to hear that Mr*** no longer feels Fitness Connection can assist him with his health and fitness needs as well as his
overwhelming negative opinion of our business. Due to his obvious level of frustration Fitness Connection, although under no legal obligation to do so, has decided to accept his emailed notice and not require him to send the request in compliance of the agreement that he signedWhen Mr*** became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice in most industries which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the *** *** *** ***Our account records do indicate that Mr*** sent an email to our third party billing company requesting his account be cancelled at which time a response was sent to inform him of the procedures in compliance of the agreement that he signedAt this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr*** forwards valid proof of mailing in order to support his dispute

Sent: Wednesday, May 20, 12:PMTo: ***Subject: 3rd Business Reply -Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** We again ask *** *** to provide proof of prior cancel as he continues to state without providing, perhaps he is having difficulty attaching the files therefore if he will provide the other two tracking numbers we will be happy to pull them up via the *** website to verify mailing/delivery ourselves. In his latest response he states there are three (3) attachments of certified mailings to Fitness Connection; however there is only one; *** Tracking #*** which was mailed May 15, and was signed for on May 18,at 10:13AM…proof below directly from the *** tracking site… It appears that since our last research of this account on May 14, *** *** has called our account experts again on May 19, at 2:09PM, this time attempting to state that portions of his balance were approved to be removed, at which time he was informed that there was no record of that taking place nor did they find any cause to take that action. He also asked if his cancellation had been processed yet and he was advised that nothing had been processed to the account at that time and reminding him again that it is a day notice*** ***’s request will absolutely be processed in direct compliance of his membership agreement and in order of receipt based on the United States Postal Mark. Again, if he would like us to review his account any further he must provide the required and continually requested proof. Any fees owed prior to the effective date of his cancel request, along with any delinquent balances remain owed in full and if left unpaid will be turned over to a third party collection company in direct compliance of the agreementIt is not possible to assist *** *** when he refuses to follow the terms of the agreement that he signed, refuses to provide the proof he claims he has, calls our offices making claims in order to have his balance reduced, etc. At this time we respectfully insist that this file be stricken from our business record as this case is not factual and has no basis to support a legitimate consumer complaint

Sent: Monday, November 27, 11:AM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Hello, After reviewing Mr ***’s membership with Fitness Connection and all of the notes from when he spoke to our customer service reps, we found that we are
processing his cancellation just as the terms of the contract states. When Mr *** signed up to become a member with us, he agreed to the day written notice to cancel the membership. On October 20th 2017, Mr *** called in and spoke to Alicia *** and asked how to cancel, she gave him the instructions and also recommended sending the letter certified. We did receive the letter and his account is set to be cancelled on 11/30/At this point, we are very sorry to lose Mr *** as a member, however we followed the terms of the agreement and canceled as requested[...] Thank you! Brandi *** Fitness Connection #iamyourfitnessconnection

*** *** *** *** *** *** ** *** *** *** Subject: Second Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** Again, the monthly fees paid to Fitness Connection are for the facility to be available to our members and those services were provided, the fees are not contingent on usage nor can any business force consumers to use the services that they purchaseAt this time it is Fitness Connection's belief that there is not any information that we can provide that Ms*** will agree with and in fact with her refusal of our prior response she has added some very slanderous comments that we choose not to entertain as they are unfounded and appear to be her attempt to malign our professional reputation. Fitness Connection has made every effort to assist this consumer and has even written off her delinquent balance although under no legal obligation to do so. Ms*** has only made wild accusations with no supporting documentation or truthful basis; as her balance was written off we are confused as to why she continues this attack against our business. Again we request that this file be closed as resolved or removed entirely from our business record as a report

Sent: Thursday, August 18, 1:PM Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** When Mr*** became a member and by signing his membership agreement he agreed to provide a day written notice which is required
to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the *** *** *** ***Unfortunately to date we have no record of receiving any written requests regarding this account. In fact Mr*** called our account representatives on 8/8/at 9:54AM asking why his account had been referred to a third party collection company and that he had cancelled his and his wife’s memberships in November. The representative explained to Mr*** that there was no record of a cancellation request being received for his account but that his wife’s account was cancelled. In order to provide more information the representative pulled the actual document that was sent requesting termination in order to verify that a request was not overlooked or an error made. As you can plainly see from the attached copy of the request and the envelope there was only a request to cancel Ms***. The document turned out to be only a copy of her membership agreement with “please cancel” written across it. Mr***’s account continued to bill for several months after his claim of cancellation with no contact of dispute, further supporting that he did not request to cancel his membership. Mr*** called again on 8/8/at 10:37AM stating that he had filed a complaint with the Revdex.comOn 8/15/Mr*** called our billing department to inform them that he had paid the delinquent balance to the third party collection company. Our representative agreed to contact the collection company to get verification and with verification the account was terminated as satisfied by paymentMr*** also states that he went to our facility and received a cancellation form that he filled out and sent in which is not accurate because we do not have or use cancellation forms of any kind. Our investigation finds no errors on the account in question and certainly no “fraud” as Mr*** continually states. At this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr*** forwards valid proof of mailing the required cancellation notice for his membership account so that we can look into his concerns further

We reached out to Mr*** and explained the charges he was referring to in his complaint. Per his agreement Mr*** did pay $for the enrollment and he agreed to pay $plus tax every month on or about the 1st of every month for his monthly dues. Mr*** also agreed to pay
his annual fee on July 15th for a total of $($plus tax), Mr*** stated he understood the charges but failed to have sufficient funds in his account to cover the cost of these chargesHe also has been working with our Member Services department and has set up a payment plan to get caught up on his balance for his membership. Per Mr*** agreement to cancel his membership he must send in a written day notice to notify our Member Services department that he wishes to cancel and send the letter to *** ** *** *** *** *** *** ***. As a courtesy, we will accept the date of Mr*** Revdex.com complaint as his cancellation notice. Also made Mr*** aware that if he had any other questions or concerns he can reach out to our corporate office at 469-892-Tell us why here

From: Connect2FC [mailto:[email protected]] Sent: Friday, July 24, 8:AM To: drteam Subject: Business Response -Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** Ms*** has been a valued member of
Fitness Connection since December of 2014 and we are sorry to hear that she now disagrees with the terms of her agreement and/or services with Fitness Connection When Ms*** became a member and by signing her membership agreement she agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via *** Cert Mail receipt, ***, ***, etc.) and make any account adjustments necessary based on that proof.Our account record indicates that Ms*** called our account representatives on 2/13/at 1:PM to inquire about the termination of her services; at that time the proper procedures were provided to her The next contact we received from Ms*** was on 6/2/at 9:AM asking why her account was not cancelled at which time she was informed that to date the required written notice had not been received and/or processed by our offices Then on 6/19/the member called again stating that online it showed as being received at which time she was informed if a notice was received it would be processed in order of receipt based on the *** postmark On 7/16/Ms*** called and receipt of cancellation notice was confirmed as received and processed; additional at that time she was informed of a delinquent balance owed prior to the effective date of her cancellation dating as far back as April which she refused to pay.In an effort to come to a fair resolution for both parties we have waived some of the fees incurred by Fitness Connection while attempting to bill the valid transactions; however there is an outstanding balance that must be paid by Ms*** which can be done via the same customer service number she has been calling to dispute her cancellation requirements.The written request received regarding this account was postmarked by the United States Postal Service on 5/06/which was processed in direct compliance of her agreement; all valid billing was owed prior to her notice of cancellation becoming effective in direct compliance of the agreement that she signed and authorized. At this time we respectfully request that this file be closed as resolved or that Ms*** forwards proof of mailing a request to cancel prior to the date of any owed balances in order to support her dispute

Sent: Tuesday, September 01, 10:AM To: drteam Subject: Third Business Reply - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** As an update, MsS*** contacted our billing department again on August 24, at 12:PM asking for a breakdown of the charges making up her delinquent balance and was provided all details. At that time it is noted that MsS*** stated that she would check her bank records however informed the rep that she would refuse some of the valid fees; she did not make payment at that time nor has she called us back regarding the debt. It is possible that she contacted the third party collection company after that however we would not have record of that until they send their monthly reporting of payments made directly to their company for the debt. Fitness Connection has answered all questions brought forward and no error was found regarding MsS*** membership account. She has brought forward no documentation to support her continued dispute of the valid charges

*** *** has been a valued member of Fitness Connection since until she removed authorization for Fitness Connection to bill her credit card ending #*** and we are sorry to hear that she now disagrees with the terms of her agreement with Fitness ConnectionWhen *** *** became a
member and by signing her membership agreement she agreed to provide a day written notice which is required to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the *** *** *** ***It is impossible for Fitness Connection to dispute as well for *** *** to claim as fact that a verbal conversation did or did not take place; this is the reason that agreements exist in all businesses. Therefore the tangible evidence to support one side or the other must fall into play and Fitness Connection has a signed membership agreement from *** *** clearly stating these termsIt seems that *** *** is making a point to stress “no contract agreement” and as it appears to be important to her to note we are more than happy to explain in detail Fitness Connection uses the verbiage “no contract” which references the fact that our members are not locked in to a term agreement such as 12, 24, 36, months and that they can terminate at any time with the proper mailed day written notice. Yes, every member signs an agreement which serves as a liability waiver, confirmation that each member agrees to the terms, policies, procedures, etcand that the information provided to us by each member is valid/correct etc. In *** *** *** *** first declined authorization to her credit card company for the authorized charges to Fitness Connection; this occurred on a few occasions prior to the account becoming inactive. A screen shot of the declines are immediately below for your referenceThe first contact with the member we have record of is *** at 9:AM when our account experts called her regarding her delinquency at which time she refused to pay the balance and claiming she had cancelled previously; our representative asked if she had proof because we would be happy to make any correction and backdate the request if she did and also stated that if she had not send the required notice what she would need to do to close the account and she would remain responsible for any balances to date in addition to future charges. On *** the inactive delinquent account was turned over to a third party collection company On *** at 11:54AM the member called our account representative line and was very upset regarding her delinquent account now in collections that is also noted on and in direct compliance of the signed agreementOn *** Fitness Connection received a case file complaint made to the Revdex.com by *** *** regarding the same information that we had previously informed her ofWe find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case, we attempted to assist *** *** by providing the necessary information she was requesting per the terms of her contract and all account activity in direct compliance of her signed/authorized membership agreement, therefore we respectfully request that any negative mark be removed and the case be closed as resolvedRespectfully, Fitness Connection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The information supplied is incorrectWhen I finally had an escalation representative in April call me back, she was suppose to pull the calls because the previous two representatives NEVER supplied the correct information on how to cancel my membership that was not even used onceI am sure if a court of law asked for these calls, they would be able to see where they did not provide the informationHow can a company feel comfortable with taking money from individuals who have NEVER used their serviceIf that company pulled the calls as they were suppose to can see clearly see where they did not follow proper procedures on informing the customer on cancellationNot to mention when I emailed your customer service the information was never provided to meI will definitely continue my efforts with the news and inspector general of *** *** because these people are trying to take advantage consumersWhen I spoke to the representative in April I told her that I had sent it regular mail already and nothing was done which is when she said send it certified againWhere is the shame in taking advantage of someoneI have never used your facilities and to be honest my family member brought it to my attention that there were toddlers being abused by kids while under the supervision of your childcare facility so I would never bring my daughter in thereThey opted to not renew after that the incident and I sure as hell wasn't taking my daughter in thereThey handled this situation as they saw fit, but since your local facility chose not to pass that information along when I provided it to them I am sure other parents would not be happy to know young children are being abused by older kids while the adult in charge does nothing.
Regards,

Sent: Friday, June 26, 3:PMTo: drteamSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** * ***Through our research we find two different members, one female and one male, that live at the address listed in the
complaint who have the account numbers provided in the complaint Our records indicate the following:• Two memberships were purchased on March 29, for different people, we have photos in our database and they both used the same address as posted in this complaint file, however they used different banking information.• The account for the female, gave an account with *** ** *** for billing ending #*** that is active and in good standings• The account for the male, gave an account with *** ** *** for billing ending #*** that is inactive and delinquent due to billing returns.• On June 23, at 3:PM one of these members contacted our account experts referencing both of the above mentioned accounts and demanding the delinquent account be cancelled and the account in good standings be changed to the name of the delinquent account Our representative explained the reason for the delinquent balance, the proper procedures to mail the day written notice and that membership accounts are non-transferable The member refused to pay the balance even when offered an affordable payment plan and demanded a supervisor call them back at which time they were informed a supervisor would return their call in approximately 24-hours.• On June 25, at 5:PM a supervisor attempted to call and had to leave a message on voicemail that to date has not been returned.In conclusion of the account research we find nothing in error on either account and in fact we are appalled that this person would abuse the Revdex.com’s consumer friendly advocacy by giving information that can so clearly be proven to be two different consumers At this time Fitness Connection respectfully requests that this claim be stricken completely from our business record immediately.________________________________________*** *** *** *** Sent: Wednesday, June 24, 12:AMSubject: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #***. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. *** ________________________________________This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at *** ** *** Thank you

Fitness Connection has tried several times to get in contact with Mr*** but we have not received a response back from him. In regards to his account issues Mr***’s credit card was not billable for the months of August and September, Mr*** visited our Arlington location and was made
aware of his balance in person as well as via telephone by our Member Services department. Once Mr*** contacted our Member Services department to pay for his balance, as a courtesy, we waived two fees from his balance and he updated his billing information. The following month (September) the billing information that was provided was once again non billable and Mr***’s financial institution made us aware that his credit card information was not to be honored. We attempted to reach out to Mr*** again about his account balance and set up a payment plan if needed. Mr*** finally contacted our Member Services department again to pay for the balance on his membership and at that time he requested for the fees to be waived. We made Mr*** aware that unfortunately we could not fulfill this request due to the fact he had all fees waived the previous month. Fitness Connection has not over charged Mr*** and we have attempted to contact Mr*** on multiple occasions. Per the Fitness Connection agreement Mr*** agrees to notify Fitness Connection about any billing changes and is aware that if payment is not collected he is subject to Return Fees and Late fees. The letter that Mr*** received is also another notification that we send out to our member to notify them of any outstanding balance, because Mr*** has already paid these balances with our Member Services department he can disregard this notice. If Mr*** would like to discuss his concerns further he can contact the Fitness Connection corporate office at 469-892-

From: [email protected] [mailto:[email protected]] Sent: Thursday, August 18, 2:PM To: drteam Subject: Business Response Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** Mr*** has been a
valued member of Fitness Connection since June 18, 2015 and we are sorry to hear that he now disagrees with the terms of his agreement and/or services with Fitness Connection. Please note that Mr*** states in his complaint the purchase date was 7/2/however he has actually been a member of Fitness Connection since the June date mentioned aboveWhen Mr*** became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the *** *** *** ***. In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via *** *** *** receipt, ***, ***, etc.) and make any account adjustments necessary based on that proofTo date the only written request received regarding this account was postmarked by the *** *** *** *** on 8/2/which was processed in direct compliance of his agreement; all valid charges owed were prior to his notice of cancellation. In July of Mr*** removed authorization with his banking institute of Fitness Connections authorized fees per his agreement. This action is what caused the authorized billing to be returned unpaid in July and August; all monies owed were valid prior to him giving his day notice of cancellationAt this time we respectfully request that this file be closed as resolved, removed from our business file as unfounded or that Mr*** forwards proof of mailing his request to cancel prior to the date of any owed balances in order to support his claims

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I reject any agreement that shackles a consumer to any debt for a service that the consumer never used and showed good faith in "reasonably" notifying the offending business of said cancellationIt is well documented that this business has reputation of treating other consumers in this deplorable mannerAs such, they, or whoever they sold the debt to, will never be paid anything by me or my ***We never used their service. Regards,
*** ***

From: [email protected] [mailto:[email protected]] Sent: Monday, August 29, 4:PM To: drteam Subject: Second Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** Again, we are very sorry that Mr*** does not agree with the terms of the agreement that he signed. The Revdex.com is fully aware of the terms of our membership agreement that have always required a day written notice that has always been clearly included on our membership contract. The information was provided to Mr*** just as to every other member and we guarantee that he could not have been told on the phone that two different departments would cancel his account nor a person at one of our facilities. Unfortunately businesses have agreements with the policies/procedures written out for just these reasons, we cannot be present for every conversation that takes placeMr*** simple declined the authorized charges to Fitness Connection rather than provide the day written notice that is required. Again we respectfully request that this file be closed as resolved as we are not able to remove balances that other members pay simply because Mr*** states he was told something different than all of our other members when our membership agreement clearly states this policy

Sent: Monday, January 23, 12:PM Subject: Business Reply: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** *** *** Mr*** has been a valued member of Fitness Connection since November 15, 2011 and we are sorry to hear that he now disagrees
with the terms of his agreement and/or services with Fitness Connection. When Mr*** became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the *** *** *** ***. In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via *** *** *** receipt, ***, ***, etc.) and make any account adjustments necessary based on that proofTo date the only written request received regarding this account was postmarked by the *** *** *** *** on June 13, which was processed in direct compliance of his agreementOn 6-13-our billing department called the member regarding a delinquent balance at which time Mr*** stated he would pay the balance at the facility. At this time he also stated he would be moving out of the area and the cancellation procedures were provided to himOn 6/15/Mr*** went to one of our facilities and made payment of his delinquent balanceOn 6/16/our billing department received written notice to cancel with a postmark from the *** *** *** *** of 6/13/16. This request was processed in direct compliance of the membership agreement and final billing on the account was 7/1/16. After this date, within the day notice and processing time, there was no further billing to this account contrary to Mr***’s claims that “…they would not stop auto deducting after termination.” On 7/5/at 5:50PM our billing department called Mr*** to advise him of a past due balance and left a voicemailOn 7/5/at 6:02PM the member called back stating that he paid at the facility. The billing specialist informed him that his payment in June was for his delinquent balance incurred in June and the balance now was for July’s billing which was also returned unpaidOn 7/13/at 8:30PM a courtesy call was attempted regarding the account balanceFitness Connection has attempted on multiple occasions to assist Mr*** with his account concerns and upon completing an account investigation we find no error on the part of Fitness connection therefore at this time we respectfully request that this file be closed as resolved, removed from our business file as unfounded or that Mr*** forwards proof of payment of the current balance

Sent: Friday, March 24, 3:PM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Medinah *** Mr*** has been a valued member of Fitness Connection since 4/25/16 and we are sorry to hear that he now disagrees with the terms of his
agreement and/or services with Fitness ConnectionWhen Mr*** became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply mail written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service. In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via *** Cert Mail receipt, *** *** ***.) and make any account adjustments necessary based on that proof. To date we have not received any written correspondence/notice from Mr*** 7/22/at 12:05PM the member was called regarding a delinquent balance and at that time he verbally asked to cancel and was informed of the proper procedures per the terms of the agreement. At this time the representative also agreed to waive two months of his fees if he would consider keeping his membership and he agreed2/9/the members authorized electronic billing was returned as “Account Closed” 2/16/at 10:13AM our office attempted to contact the member about his delinquent balance and had to leave a voicemail2/16/at 1:27PM the member again called to cancel due to "moving out of state" and was again provided the correct procedures per the terms of the agreementAt this time we respectfully request that this file be closed as resolved or removed as invalid due to the fact that the Mr***’s complaint is based on a notice that was not sent/received, no proof of mailing offered by the member and no violation by Fitness Connection of the terms of the agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I contacted Fitness Connection and explained in detail that I had attempted to cancel my membership on 8-28- I also explained that I had sent a letter of cancellation They did not respond to my original request to cancel.The company makes it almost impossible to cancel membership and that's one reason why they get so many complaints, including mine The process to cancel is unnecessarily almost impossible.Aforementioned is the reason I do not accept their response.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Brandon *** signed up for the membership without my knowledge nor was I was present to sign the contract. Therefore, I was not aware of the charges until it showed up on my credit report. The credit card that was put on file belongs to Brandon ***. Not me. I've reached out on numerous occasions to have this removed from my credit without any response from Fitness Connections. Please advise when this will be removed from credit and I'm no longer responsible for the past due charges.Further more, if the card on file is the same for his account as it is for the account that was created for me (as stated in your previous response), then why wasn't the monthly fees deducted for this account? Brandon's account is up to date. However, the account in my name is past due. That doesn't make any sense. Please advise
Regards,

Sent: Wednesday, May 06, 11:AM To: drteam Subject: Business Response - Case #*** *** *** We are very sorry to hear that MsLeonard disagrees with the policies/procedures of Fitness Connection, a private members only facility and if she feels her experience with
our team was anything other than professional When she became a member MsLeonard agreed to provide a day written notice which is required to discontinue the services that she purchased, and is clearly explained in the agreement that she signed. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply give written notice at any time to discontinue the services they purchased. The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt Account events below: *** *** purchased a membership with Fitness Connection, authorized and activated by her signing the agreement and providing her personal and banking information for billing purposes.Fitness Connection has had approximately conversations with MsLeonard via phone attempting to work with her on her claims/issues. We have waived fees as a courtesy on more than one occasion, continually explained policies that all members must follow, mailed at her request copies of her signed agreement and payment history *** ***, while making claims that she did not purchase a membership has used the facilityFitness Connection received the required day written notice to terminate MsLeonards membership, which was processed in direct compliance of the agreement In a last and final attempt to come to a mutually agreeable resolution with MsLeonard, although under no legal obligation to do so, Fitness Connection is going to again waive delinquent balances; however her request to issue a refund as her desired settlement will not be granted as there is nothing in her account history indicating any errors were made or monies owedWe find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case; Fitness Connection extended multiple occurrences of waving and/or refunding fees as a courtesy in order to attempt to work with MsLeonard. In light of the research showing every effort was extended to MsLeonard and she still was not satisfied we respectfully request that this case be closed as resolved Respectfully, Fitness Connection