Alliance Tool & Design

Sent: Wednesday, May 13, 2015 2:46 PMTo: [redacted]Subject: Business Reply - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]  ...

When [redacted] became a member and by signing his membership agreement he agreed to mail a 30 day written notice which is required to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail a 30 day written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted] it appears would have us believe that while hundreds of other member requests were mailed  & delivered to Fitness Connection that not just one but of the THREE letters that the same person wrote to the same address months apart…none of them were delivered properly?  This is not only a quite fantastic story but almost impossible, therefore the tangible evidence to support one side or the other must fall into play and Fitness Connection has a signed membership agreement from [redacted] clearly stating these terms. The first contact with the member we have record of is November 14, 2014 when [redacted] called requesting to cancel his account over the phone.  Our account expert spoke with him regarding his reasons for wanting to cancel and as a courtesy offered to give a month free if he would reconsider and he accepted.  [redacted] was not billed for monthly services December 2014 On December 22, 2014 at 12:20 PM [redacted] again called our offices and asked for his membership to be cancelled over the phone, at this time the proper procedures were given to him. On February 10, 2015 at 12:46 PM [redacted] again called our offices and again asked for his membership to be cancelled over the phone, again the proper procedures were provided to the member. In April of 2015 [redacted] remove authorization for Fitness Connection to received authorized charges from his credit card ending #[redacted] On May 4, 2015 at 1:46 PM the member again called our offices asking why he was receiving a statement with a delinquent balance.  He was advised of what the delinquent balance was and at this time [redacted] claimed he had previously cancelled and was informed that we had no record of receiving his correspondence; additionally our representative asked if he had proof because we would be happy to make any correction and backdate the request if he did and also stated that if he had not mailed the required written 30 day notice what he would need to do to close the account and he would remain responsible for any balances to date in addition to future charges.  On May 13, 2015 at 10:24 AM one of our representatives called [redacted] regarding his delinquent balance and he refused to make payment. So to recap we have record of [redacted] attempting to cancel his membership 3 times via phone not as he claims mailed in compliance of his agreement, as a courtesy Fitness Connection attempted to keep [redacted] as a happy member and gave him a FREE month which he accepted, [redacted] has refused to provide any proof of prior cancel notices being properly mailed, has refused to pay delinquent balances and is attempting to have the Revdex.com believe that Fitness Connection employees are maligning their own company. We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case, we attempted to assist [redacted] by providing the necessary information he was requesting per the terms of his contract and all account activity in direct compliance of his signed/authorized membership agreement, therefore we respectfully request that unless [redacted] would now like to provide the requested proof to further research his claims that this file be stricken from our business record as completely unfounded. Respectfully, Fitness Connection

Sent: Monday, May 11, 2015 1:18 PMTo: drteamSubject: Business Response Re: Revdex.com of Houston and South Texas- Complaint regarding Your...

Business [redacted] RE: Case [redacted]– [redacted] We are very sorry to hear that Mr. [redacted] disagrees with the policies/procedures of Fitness Connection, a private members only facility.  When he became a member he agreed to provide a 30 day written notice which is required to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply give written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service.   Additionally please note that the monthly fees paid to Fitness Connection are for the facility to be available to our members, it is in no way based on usage nor can any business force their members/clients to use the services that they purchase and said fees are the responsibility of the individual members to ensure are being paid to each service provider.  Account events below: [redacted], member #[redacted]
Member sent the required written notice to terminate his membership, postmarked by the United States Postal Service as 3/31/14, which was processed in direct compliance of the agreement.
Members inactive delinquent account was turned over to a third party collection company on 9/5/14
Member called our office for the first time on 9/30/14 at 5:04PM CST to pay the balance after being contacted by the third party collection company.  Mr. [redacted] did in fact make payment in full.
Member called again on three occasions demanding an update and claiming that the third party collection company reported his account.  Our account experts advised him that they would look into his concerns and correct any information necessary.  At this time Mr. [redacted] demanded to speak to a supervisor and was informed they forwarded his information and the supervisor would review his account in order of receipt with other member’s requests.
12/3/14 the payment verification was made with the third party collection company by a supervisor and an account expert contacted Mr. [redacted] to confirm that the payment was properly reported and his file was updated to reflect the satisfied status.
We do understand and sympathize with Mr. Khatri’s frustration at not getting answers as quickly as he would have liked, however we do work with hundreds of members a week at minimum and we must respond in order of receipt as to not be partial to any one member.
We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case; Mr. Khatri’s account was cancelled just as his written notice requested and all account activity is in direct compliance of his signed/authorized membership agreement, therefore we respectfully request that any negative mark be removed and the case be closed as resolved.
                                                    ...⇄             Respectfully,
Fitness Connection

Sent: Friday, March 24, 2017 3:10 PMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   Mr. [redacted] has been a valued member of Fitness Connection since 4/27/16 and we are sorry to hear that he now disagrees with the terms of his...

agreement and/or services with Fitness Connection.  When Mr. [redacted] became a member and by signing his membership agreement he agreed to provide a 30 day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service.  In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via USPS Cert Mail receipt, USP, FedEx, etc.) and make any account adjustments necessary based on that proof.Mr. [redacted] has contacted our club staff and member services representatives on multiple occasions being verbally abusive and calling them liars because they would not violate the membership terms as his request.  He is correct only in stating that he sent a notice that we did not receive…PROOF IMMEDIATELY BELOW via USPS website today….upon Mr. [redacted] finally providing the requested proof of mailing on 3-6-17 we immediately tracked the package and discovered it was in fact never delivered, terminated the account and refunded the monthly dues that were billed after the effective date of his cancellation to his credit card on file.Our Corporate Office called the member regarding the resolution and he continued to state we were lying about the delivery in order to continue to bill him.  At this point our staff understood that there was no way that Mr. [redacted] would be satisfied or happy with Fitness Connection.Fitness Connection has attempted on multiple occasions to assist Mr. [redacted] with his account concerns and have only been met with abusive and foul behavior to our staff which is not a right consumer’s hold.   We find no error on the part of Fitness connection, therefore at this time we respectfully request that this file be closed as resolved or removed from our business file as unfounded.

[redacted] has been a valued member of Fitness Connection since 2012 until she removed authorization for Fitness Connection to bill her credit card ending #[redacted] and we are sorry to hear that she now disagrees with the terms of...

her agreement with Fitness Connection. When [redacted] became a member and by signing her membership agreement she agreed to provide a 30 day written notice which is required to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted]. It is impossible for Fitness Connection to dispute as well for [redacted] to claim as fact that a verbal conversation did or did not take place; this is the reason that agreements exist in all businesses.  Therefore the tangible evidence to support one side or the other must fall into play and Fitness Connection has a signed membership agreement from [redacted] clearly stating these terms. It seems that [redacted] is making a point to stress “no contract agreement” and as it appears to be important to her to note we are more than happy to explain in detail.  Fitness Connection uses the verbiage “no contract” which references the fact that our members are not locked in to a term agreement such as 12, 24, 36, 48 months and that they can terminate at any time with the proper mailed 30 day written notice.  Yes, every member signs an agreement which serves as a liability waiver, confirmation that each member agrees to the terms, policies, procedures, etc. and that the information provided to us by each member is valid/correct etc.     In [redacted] first declined authorization to her credit card company for the authorized charges to Fitness Connection; this occurred on a few occasions prior to the account becoming inactive.  A screen shot of the declines are immediately below for your reference. The first contact  with the member we have record of is [redacted] at 9:38 AM when our account experts called her regarding her delinquency at which time she refused to pay the balance and claiming she had cancelled previously; our representative asked if she had proof because we would be happy to make any correction and backdate the request if she did and also stated that if she had not send the required notice what she would need to do to close the account and she would remain responsible for any balances to date in addition to future charges.  On [redacted] the inactive delinquent account was turned over to a third party collection company On [redacted] at 11:54AM the member called our account representative line and was very upset regarding her delinquent account now in collections that is also noted on and in direct compliance of the signed agreement. On [redacted] Fitness Connection received a case file complaint made to the Revdex.com by [redacted] regarding the same information that we had previously informed her of. We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case, we attempted to assist [redacted] by providing the necessary information she was requesting per the terms of her contract and all account activity in direct compliance of her signed/authorized membership agreement, therefore we respectfully request that any negative mark be removed and the case be closed as resolved. Respectfully, Fitness Connection

Sent: Friday, May 12, 2017 1:43 PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   Hello,   We do not feel that a refund would be warranted as this balance of $32.43 was never paid – yet it was owed.  The $32.43 consists of her monthly dues of $10.77, plus a return fee of $10.83 and a late fee of $10.83.  This are valid charges and Mrs [redacted] had agreed to the terms of paying each and every month when she signed the membership agreement. Any month that is not paid will be assessed a return fee and then a late fee if not paid within 5 business days.   We do not feel that anything was done unjustly and would hope that Mrs [redacted] understands this charge was owed, yet never paid.   Thank you,   [redacted]     [redacted]

Revdex.com:
Based upon fitness Connection previous response I feel they were handling me like a collection agency, instead of a professional business establishment, attempting to resolve an issue.It's not how I handle my customers, but according to their response, I feel my response was accurate and appropriate.Revdex.com I will update you once this account is closed and credited for all unauthorized billing, etc.Thank you,[redacted]

Sent: Tuesday, September 01, 2015 10:45 AMTo: drteamSubject: Third Business Reply - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   As an update, Ms. S[redacted] contacted our billing department again on August 24, 2015 at 12:36 PM asking for a breakdown of the charges making up her delinquent balance and was provided all details.  At that time it is noted that Ms. S[redacted] stated that she would check her bank records however informed the rep that she would refuse some of the valid fees; she did not make payment at that time nor has she called us back regarding the debt.  It is possible that she contacted the third party collection company after that however we would not have record of that until they send their monthly reporting of payments made directly to their company for the debt. Fitness Connection has answered all questions brought forward and no error was found regarding Ms. S[redacted] membership account.  She has brought forward no documentation to support her continued dispute of the valid charges

Sent: Thursday, August 18, 2016 1:58 PM Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
10pt; font-family: Calibri, sans-serif;">When Mr. [redacted] became a member and by signing his membership agreement he agreed to provide a 30 day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted]. Unfortunately to date we have no record of receiving any written requests regarding this account.  In fact Mr. [redacted] called our account representatives on 8/8/16 at 9:54AM asking why his account had been referred to a third party collection company and that he had cancelled his and his wife’s memberships in November.  The representative explained to Mr. [redacted] that there was no record of a cancellation request being received for his account but that his wife’s account was cancelled.  In order to provide more information the representative pulled the actual document that was sent requesting termination in order to verify that a request was not overlooked or an error made.  As you can plainly see from the attached copy of the request and the envelope there was only a request to cancel Ms. [redacted].  The document turned out to be only a copy of her membership agreement with “please cancel” written across it.  Mr. [redacted]’s account continued to bill for several months after his claim of cancellation with no contact of dispute, further supporting that he did not request to cancel his membership.  Mr. [redacted] called again on 8/8/16 at 10:37AM stating that he had filed a complaint with the Revdex.com. On 8/15/16 Mr. [redacted] called our billing department to inform them that he had paid the delinquent balance to the third party collection company.  Our representative agreed to contact the collection company to get verification and with verification the account was terminated as satisfied by payment. Mr. [redacted] also states that he went to our facility and received a cancellation form that he filled out and sent in which is not accurate because we do not have or use cancellation forms of any kind.  Our investigation finds no errors on the account in question and certainly no “fraud” as Mr. [redacted] continually states.  At this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr. [redacted] forwards valid proof of mailing the required cancellation notice for his membership account so that we can look into his concerns further.

I mailed this months and months ago.  I do not have any proof of mailing.   This is a huge scam..... So I mail in a letter to remove the service and they just say they never got it and then threat to hit my credit and charge me all these fees?
That does not make any sense.
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,

[redacted] Sent: Monday, August 29, 2016 4:52 PM[redacted]...

[redacted]Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   When Mr. [redacted] became a member and by signing his membership agreement he agreed to provide a 30 day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted]. Unfortunately to date we have no record of receiving any written requests regarding this account.  In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via [redacted]) and make any account adjustments necessary based on that proof. At this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr. [redacted] forwards valid proof of mailing in order to support his dispute necessary to make account changes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
No proposed action was provided.  The request was for an interactive website, email or phone notification to be made when there is a billing discrepancy which would allow the consumer to take pre-emptive action.
Regards,
[redacted]

Sent: Friday, April 07, 2017 1:45 PMSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] We have reviewed this complaint and we understand the frustration that Ms [redacted] is feeling.  However, she was made aware that a family member had enrolled her on a...

membership with Fitness Connection.  With her phone number being accurate and her statement that the gym had tried several times to contact her regarding her balance,  we have yet to receive the required letter for her cancelling this membership. We have also never been given information regarding her not having knowledge that someone else signed her up.   Please ask Ms [redacted] to provide us with the person who enrolled her and their contact information so that we can properly address the balance that has been sent to collections.  Once this is provided, we will review and provide a resolution so that both parties are satisfied. Thank you! Brandi

Sent: Thursday, May 14, 2015 4:26 PMTo: [redacted]Subject: 2nd Business Reply -Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   We are more than willing and happy to review any proof that [redacted] will provide just as we informed him on many occasions when he was demanding the verbal cancellation of his account; in his most recent dispute he says he is happy to attach the certified mail proof… yet he didn’t that we can see.  Please note that his comment is to send proof of the most recent notice to cancel however if he would like us to consider termination from the first date he claims he sent his request he will need to provide proof of mailing it at that time. Again, we are happy to acknowledge the letters that were not received by our office when [redacted] provides the proof that they were mailed just as we have continued to request from him each time he demanded the VERBAL cancellation of his agreement in direct violation of his membership agreement. We again respectfully request that unless [redacted] would like to provide the requested proof to further research his claims, that this file be stricken from our business record as completely unfounded. Respectfully, Fitness Connection

Sent: Wednesday, August 17, 2016 2:30 PM Subject: Business Response: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
10pt; font-family: Helvetica, sans-serif;">We are very sorry to hear that Mr. [redacted] disagrees with the policies/procedures of Fitness Connection, a private members only facility and if he feels his experience with our team was anything other than professional.    Account events below:                                     ...⇄ ·        2/2/16 Mr. [redacted] became a member of Fitness Connection ·        3/1/16 Mr. [redacted] first monthly dues billing returned, marked Not Sufficient Funds by his banking institute ·        3/1/16 Mr. [redacted] claimed to a manager at one of our locations that he was not informed his billing was authorized for the first of each month and demanded his return fees be waived. ·        3/4/16 When Mr. [redacted] paid his delinquent balance Fitness Connection waived his return fees which is a courtesy we offer to all of our members once during each 12 month period ·        6/6/16 Mr. [redacted] dues billing was returned, marked Not Sufficient Funds by his banking institute ·        6/10/16 Fitness Connection’s returned billing file was resubmitted to all banking institutes for a second attempt of collecting the owed monthly billing which included Mr. [redacted].  This electronic file bills for the unpaid monthly fees owed plus return fees which is standard business practice and noted in our membership agreement. ·        6/14/16 Mr. [redacted] called our billing office again demanding his fees be waived.  At this time he was informed that as a courtesy and under no obligation to do so Fitness Connection will waive a fee for our members once every year.  Further they explained that we had extended this courtesy to him in March of this year and would not be able to do so again. ·        6/27/16 A supervisor in the billing department contacted Mr. [redacted] to discuss his account.  Mr. [redacted] was claiming he had funds available and would forward proof due to the Insufficient Funds code that came back as rejected by his banking institute.  This was the last correspondence our office had with Mr. [redacted] The agreement that our members sign state that the monthly dues are owed on the first of each month and our electronic billing files are sent out on the first or first business day depending on the calendar.  It is not within a business’s control as to how long each banking institute takes to debit their customers’ accounts, therefore we can only state the due date of our billing and that the funds will withdraw “on or about the first” which takes into account business days as well as processing time by the banking institutes. Again, we are truly sorry that Mr. [redacted] does not agree with the terms of the agreement; however his request to be issued a refund as his desired settlement will not be granted as there is nothing in his account history indicating any errors were made.    We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case and in light of the research showing every effort and courtesy was extended to Mr. [redacted] and he still was not satisfied we respectfully request that this case be closed as resolved. Respectfully, Fitness Connection

Sent: Tuesday, February 02, 2016 10:06 AM To: drteam <[email protected]> Subject: Business Response -Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business [redacted] We are very sorry to hear that [redacted] is having trouble with the services provided by Fitness...

Connection however our research does not find any record of a cancellation request for this account nor any notes of her contacting our office to discuss the account.  In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice [redacted] and make any account adjustments necessary based on that proof.  If this notice was provided in the facility, which as a prior [redacted] member was allowed, the proof would be a cancellation form.  If [redacted] can forward the necessary proof that her request did not get processed in error we are happy to make any necessary accounting adjustments.  In the interest of customer service we have terminated the account for any future billing however without the necessary documentation proving a prior cancel request at this time we cannot grant a refund.

[redacted] Sent: Monday, August 29, 2016 4:52 PM [redacted] Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   When Mr. [redacted] became a member and by...

signing his membership agreement he agreed to provide a 30 day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted]. Unfortunately to date we have no record of receiving any written requests regarding this account.  In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via [redacted]) and make any account adjustments necessary based on that proof. At this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr. [redacted] forwards valid proof of mailing in order to support his dispute necessary to make account changes.

Sent: Wednesday, August 17, 2016 4:44 PM Subject: Business Response Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
10pt; font-family: Helvetica, sans-serif;">We are very sorry to hear that Ms. [redacted] disagrees with the policies/procedures of Fitness Connection, a private members only facility and if she feels her experience with our team was anything other than professional.  Fitness Connection completely understands there are circumstance that are sometimes uncontrollable and we are happy to assist in every way we can; in this case the fees were asked to be waived prior to proof being provided that it was due to a banking error, payment of delinquent balances and new billing information not yet provided.  What the consumer sometimes does not consider is that businesses are charged fees when electronic billing is attempted and not paid; in addition the business incurs additional payroll hours and resources in attempting to rebill these files.  It does not appear that any of the three family members had been in to the facilities after the billing returned unpaid which is when we would have been able to inform them of the returns in person and the account was not more than 30 days delinquent prompting a letter to be sent. Ms. [redacted]’s demands to have fees waived were approved on the same day she brought her delinquent account current and updated with new billing information.  We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case and in light of the research showing every effort and courtesy was extended to Ms. [redacted], and she still was not satisfied we respectfully request that this case be closed as resolved.                                                                                                                 Respectfully, Fitness Connection

Sent: Monday, March 28, 2016 1:28 PM Subject: Business Response: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   When Mr. [redacted] became a member and by signing his membership agreement he agreed to provide a 30 day...

written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted]. Unfortunately to date we have no record of receiving any written requests regarding this account.  In fact Mr. [redacted] called our account representatives on March 2, 2015 at 5:41PM stating that he wished to cancel his membership and at that time was verbally provided the steps to take to cancel his membership.  Again on March 3, 2015 at 7:36PM Mr. [redacted] contacted a representative with a [redacted] rep also on the phone and they were provided the same information per the terms of the agreement that Mr. [redacted] signed. At this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr. [redacted] forwards valid proof of mailing the required cancellation notice.

Revdex.com [redacted]...

RE: Case #1[redacted] has been a valued member of Fitness Connection since April of 2014  and we are sorry to hear that she now disagrees with the terms of her agreement and/or services  with Fitness Connection. When [redacted] became a member and by signing her membership agreement she agreed to provide a 30 day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted]. To date we have no record of receiving any written requests regarding this account, nor do we have any record of our account experts receiving any calls or emails regarding the procedures noted on her account.  In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via [redacted], etc) and make any account adjustments necessary based on that proof. At this time we respectfully request that this file be closed as resolved or that [redacted] forwards proof of mailing in order to support her dispute.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.