Alliance Tool & Design

Sent: Tuesday, September 01, 10:AMTo: drteamSubject: Third Business Reply - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] As an update, MsS [redacted] contacted our billing department again on August 24, at 12:PM asking for a breakdown of the charges making up her delinquent balance and was provided all details At that time it is noted that MsS*** stated that she would check her bank records however informed the rep that she would refuse some of the valid fees; she did not make payment at that time nor has she called us back regarding the debt It is possible that she contacted the third party collection company after that however we would not have record of that until they send their monthly reporting of payments made directly to their company for the debtFitness Connection has answered all questions brought forward and no error was found regarding MsS [redacted] membership account She has brought forward no documentation to support her continued dispute of the valid charges

Sent: Tuesday, August 18, 12:PM To: drteam Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Stacy G S [redacted] When MsS [redacted] became a member and by signing her membership agreement she agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal ServiceAccount Events: 3/31/– Our third party billing company received check #for $which was forwarded to the Fitness Connection corporate office for processing and deposit; at this time her account balance was only due to automatic billing, therefore her account showed an overpayment of In the same correspondence MsS [redacted] gave her day written notice to cancel her membership The postmark by the United States Postal Service was 3/19/ 4/30/– MsS [redacted] membership became inactive per her required day written notice to cancel her membership, in direct compliance of the terms of the agreementClearly stated on the agreement is: “Renewal Acknowledgement and Cancellation: After the initial membership period, member may cancel membership by written notice to Fitness Such cancellation will be effective as of the end of the next monthly billing cycle ” and also states “I authorize Fitness to initiate debits to the above bank or credit card account for monthly fees, maintenance fees, cancellation fees, and any other fees taxes or charges owed to Fitness Any change in payment method described above will not change my payment obligations under this agreement Fitness will continue to draft my credit card or bank account after the expiration date of the original term of this agreement unless I notify Fitness Connection Member services at atleast days in advance in writing.” 5/15/– A refund check in the amount of was mailed to MsS [redacted] for the overpayment she made to the account, which we don’t even find mentioned in her complaint to your offices6/26/MsS [redacted] account became delinquent due to her filing chargebacks of the authorized fees billed to her account in March and April, prior to the effective date of her cancellation notice 7/30/– MsS [redacted] delinquent account was turned over to a third party Collection Company Fitness Connection terminated Ms [redacted] ’s account at her request and in direct compliance of the membership agreement and we find no errors in the accounting to justify a complaint filed against Fitness Connection At this time we respectfully request that this file be closed as resolved or removed from our record altogether as it is not within our control that a consumer decides they will not follow the terms of the agreement for services that they purchased and authorized

Revdex.com: Based upon fitness Connection previous response I feel they were handling me like a collection agency, instead of a professional business establishment, attempting to resolve an issue.It's not how I handle my customers, but according to their response, I feel my response was accurate and appropriate.Revdex.com I will update you once this account is closed and credited for all unauthorized billing, etc.Thank you, [redacted]

Sent: Thursday, May 14, 4:PM To: [redacted] Subject: 2nd Business Reply -Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] We are more than willing and happy to review any proof that [redacted] will provide just as we informed him on many occasions when he was demanding the verbal cancellation of his account; in his most recent dispute he says he is happy to attach the certified mail proof yet he didn’t that we can see Please note that his comment is to send proof of the most recent notice to cancel however if he would like us to consider termination from the first date he claims he sent his request he will need to provide proof of mailing it at that timeAgain, we are happy to acknowledge the letters that were not received by our office when [redacted] provides the proof that they were mailed just as we have continued to request from him each time he demanded the VERBAL cancellation of his agreement in direct violation of his membership agreementWe again respectfully request that unless [redacted] would like to provide the requested proof to further research his claims, that this file be stricken from our business record as completely unfoundedRespectfully, Fitness Connection

Revdex.com [redacted] *** RE: Case #[redacted] [redacted] [redacted] has been a valued member of Fitness Connection since April of and we are sorry to hear that she now disagrees with the terms of her agreement and/or services with Fitness ConnectionWhen [redacted] became a member and by signing her membership agreement she agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted] To date we have no record of receiving any written requests regarding this account, nor do we have any record of our account experts receiving any calls or emails regarding the procedures noted on her account In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via [redacted] ***, etc) and make any account adjustments necessary based on that proofAt this time we respectfully request that this file be closed as resolved or that [redacted] forwards proof of mailing in order to support her dispute

Sent: Monday, May 11, 2015 1:18 PM To: drteam Subject: Business Response Re: BBB of Houston and South Texas- Complaint regarding Your Business [redacted] RE: Case [redacted] – [redacted] We are very sorry to hear that Mr. [redacted] disagrees with the policies/procedures of Fitness Connection, a private... members only facility. When he became a member he agreed to provide a 30 day written notice which is required to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply give written notice at any time to discontinue the services they purchased. The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service. Additionally please note that the monthly fees paid to Fitness Connection are for the facility to be available to our members, it is in no way based on usage nor can any business force their members/clients to use the services that they purchase and said fees are the responsibility of the individual members to ensure are being paid to each service provider. Account events below: [redacted] , member # [redacted] Member sent the required written notice to terminate his membership, postmarked by the United States Postal Service as 3/31/14, which was processed in direct compliance of the agreement.Members inactive delinquent account was turned over to a third party collection company on 9/5/14Member called our office for the first time on 9/30/14 at 5:04PM CST to pay the balance after being contacted by the third party collection company. Mr. [redacted] did in fact make payment in full.Member called again on three occasions demanding an update and claiming that the third party collection company reported his account. Our account experts advised him that they would look into his concerns and correct any information necessary. At this time Mr. [redacted] demanded to speak to a supervisor and was informed they forwarded his information and the supervisor would review his account in order of receipt with other member’s requests.12/3/14 the payment verification was made with the third party collection company by a supervisor and an account expert contacted Mr. [redacted] to confirm that the payment was properly reported and his file was updated to reflect the satisfied status.We do understand and sympathize with Mr. Khatri’s frustration at not getting answers as quickly as he would have liked, however we do work with hundreds of members a week at minimum and we must respond in order of receipt as to not be partial to any one member.We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case; Mr. Khatri’s account was cancelled just as his written notice requested and all account activity is in direct compliance of his signed/authorized membership agreement, therefore we respectfully request that any negative mark be removed and the case be closed as resolved. Respectfully, Fitness Connection

Sent: Tuesday, August 18, 1:PM [redacted] Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] *** [redacted] When Ms [redacted] became a member and by signing her membership agreement she agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal ServiceThe agreement clearly states: “Renewal Acknowledgement and Cancellation: After the initial membership period, member may cancel membership by written notice to Fitness Such cancellation will be effective as of the end of the next monthly billing cycle ” And also states: “I authorize Fitness to initiate debits to the above bank or credit card account for monthly fees, maintenance fees, cancellation fees, and any other fees taxes or charges owed to Fitness Any change in payment method described above will not change my payment obligations under this agreement Fitness will continue to draft my credit card or bank account after the expiration date of the original term of this agreement unless I notify Fitness Connection Member services at atleast days in advance in writingAccount Events: 9/2/– The authorized electronic billing of $was returned with the electronic comments “Member had declined payment of Decline Reason: Do Not Honor Return Code: 005” 9/15/at 7:54AM – The member called our customer service line inquiring about cancellation of her membership and was provided the correct information of mailing a day written notice3/11/at 2:09PM – The member called our customer service line requesting to cancel her membership, at this time she was informed of the correct procedure to cancel in direct compliance of the agreement 4/3/– The authorized electronic billing of $was returned with the electronic comments “Member had declined payment of Decline Reason: Do Not Honor Return Code: 005” 4/10/– The authorized electronic billing of $was returned with the electronic comments “Member had declined payment of Decline Reason: Do Not Honor Return Code: 005” 4/28/at 12:30PM – The member again called our customer service line and she was informed again of the cancel policy as well as the dates of the previous conversations informing her of the same information At this time she disputed the policy and our representative offered to send her a copy of her membership agreement to confirm the terms and in the event that she was not able to locate her original copy Ms [redacted] continued to argue the policy and hung up on our representative4/28/at 12:35PM – The member called back and demanded to speak to a supervisor and refused to give the representative her name or membership information At this time she was advised that the supervisor would return her call within 24-hours4/30/at 6:17PM – An account supervisor returned the members call At this time Ms [redacted] stated she was never provided the cancellation policy until 4/28/and she was informed of the dates, times and call notes which the member demanded were records The supervisor offered to pull all call recordings to ensure she was assisted with proper information and the member stated she would hire a lawyer regarding the issue5/19/at 8:03AM – The cancellation department received and began processing the first and only notice received to request the cancellation of this account which was postmarked by the United States Postal Service on 4/29/and became effective at the end of the following month as the agreement statesThe monthly fees paid to Fitness Connection are for the facility to be available to our members and those services were provided, the fees are not contingent on usage nor can any business force consumers to use the services that they purchase The delinquent balance turned over to a third party collection company is for fees owed in April and May and owed prior to the effective date of cancellation, in direct compliance of the membership agreement and the Texas Health Spa ActIf Ms [redacted] has proof of cancel prior to the date we received written notice postmarked 4/29/we will be more than happy to review the proof to determine if a notice was sent that was not received If this is the case we are more than happy to make any account adjustments necessary based on the proof provided which would be a certified mail receipt/tracking #, UPS/FedEx/etc tracking #, something proving a correspondence was mailed per the terms of the agreement that can be tracked for verification that shows mailing to Fitness ConnectionFitness Connection properly assisted Ms [redacted] each time she called our offices, confirming the requested information, offering to mail her a copy of her agreement, etcand terminated her account at her request in direct compliance of the membership agreement We find no errors in the accounting to justify a complaint filed against Fitness Connection and although under no legal obligation to do so Fitness Connection has decided to contact the third party collection company and inform them that the account balance is being written off It is quite disconcerting to hear when individuals state that they will notify a military agency regarding a private business that has nothing to do with any ones service to our great country The Fitness Connection group is filled with veterans who also proudly served our country and we fully support all branches of military active and inactive These facts have nothing to do with the services that a consumer purchased from a businessAt this time we respectfully request that this file be closed as resolved or removed from our record altogether as it is not within our control that a consumer decides they will not follow the terms of the agreement for services that they purchased and authorized

Sent: Wednesday, August 17, 4:PM Subject: Business Response Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] We are very sorry to hear that Ms [redacted] disagrees with the policies/procedures of Fitness Connection, a private members only facility and if she feels her experience with our team was anything other than professional Fitness Connection completely understands there are circumstance that are sometimes uncontrollable and we are happy to assist in every way we can; in this case the fees were asked to be waived prior to proof being provided that it was due to a banking error, payment of delinquent balances and new billing information not yet provided What the consumer sometimes does not consider is that businesses are charged fees when electronic billing is attempted and not paid; in addition the business incurs additional payroll hours and resources in attempting to rebill these files It does not appear that any of the three family members had been in to the facilities after the billing returned unpaid which is when we would have been able to inform them of the returns in person and the account was not more than days delinquent prompting a letter to be sentMs [redacted] ’s demands to have fees waived were approved on the same day she brought her delinquent account current and updated with new billing information We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case and in light of the research showing every effort and courtesy was extended to Ms [redacted] , and she still was not satisfied we respectfully request that this case be closed as resolved Respectfully, Fitness Connection

Sent: Wednesday, May 06, 12:PM To: drteam Subject: Business Response - [redacted] – [redacted] We are very sorry to hear that [redacted] disagrees with the policies/procedures of Fitness Connection, a private members only facility and if she feels her experience with our team was anything other than professional When she became a member [redacted] agreed to provide a day written notice which is required to discontinue the services that she purchased, and is clearly explained in the agreement that she signed The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply give written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt Account events below: 12/18/ [redacted] called to check status of accounts; representative confirmed account was current with a zero balance12/22/ [redacted] called one of our account experts very upset at being charged a fee on the two accounts that she did not agree with and at that time she demanded to cancel both memberships The representative explained the cancellation procedures however in an effort to please [redacted] they offered to give both her and her husband a FREE month which she accepted12/22/ [redacted] demanded copies of the agreement which were provided3/16/ [redacted] called our account experts claiming to have sent a notice to cancel her account in February however upon being informed that no such notice was received and asked for proof she could not produce it and we let her know that without receiving the required notice or proof that notice was sent that she would need to send a written request to terminate; at that time she refused to send notice and demanded the accounts be terminated over the phone or she would file a report with the Revdex.com.4/16/we placed a call to [redacted] regarding a delinquent balance and she refused to pay it.Fitness Connection received the required day written notice to terminate the memberships postmarked by the United States Postal Service 4/14/15, which was processed in direct compliance of the agreement Again, we are truly sorry that [redacted] does not agree with the terms of the agreement; however her request to issue a refund as her desired settlement will not be granted as there is nothing in her account history indicating any errors were made We are more than happy, as our representatives have already explained to her, to review proof of cancellation sent prior to the one notice received by our offices Currently both accounts have delinquent balances and as they are no longer active will be turned over to a third party collection company, also explained in the agreementWe find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case and in light of the research showing every effort and courtesy was extended to [redacted] and she still was not satisfied we respectfully request that this case be closed as resolved Respectfully, Fitness Connection

Sent: Wednesday, April 13, 10:AM Subject: 2nd BUSINESS RESPONSE Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Again we are sorry to hear that Mr [redacted] is unhappy with the policies and procedures of Fitness Connection however that in no way constitutes a valid consumer complaintFitness Connection representatives properly assisted Mr [redacted] each time he called our offices by providing the information requested There are no requirements to mail procedures out policies/steps to any consumer by any business The terms were provided in his membership agreement as well as verbally Even after being provided the information Mr [redacted] refused to follow the procedures to date by mailing the required day written noticeIn reference to Mr [redacted] ’s comment of “Would you provide proof of using your facility even once?” Membership with any health club is not contingent upon usage The services are provided by the health club making the facility available for the consumer to use, however no business can force a consumer to utilize the services that they purchasedMr [redacted] has failed to follow the terms of the agreement for the services that he purchased and has not provided any tangible evidence to support his claim against our business nor has he even attempted to state to the Revdex.com that he sent the notice required We continue to respectfully request that this file be removed from our record altogether as it is not within our control that a consumer decides they will not follow the terms of the agreement for services that they purchased and authorized and will not provide any evidence to support his complaint to your offices

Sent: Friday, June 26, 3:PMTo: drteamSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] ***Through our research we find two different members, one female and one male, that live at the address listed in the complaint who have the account numbers provided in the complaint Our records indicate the following:• Two memberships were purchased on March 29, for different people, we have photos in our database and they both used the same address as posted in this complaint file, however they used different banking information.• The account for the female, gave an account with [redacted] for billing ending # [redacted] that is active and in good standings• The account for the male, gave an account with [redacted] for billing ending # [redacted] that is inactive and delinquent due to billing returns.• On June 23, at 3:PM one of these members contacted our account experts referencing both of the above mentioned accounts and demanding the delinquent account be cancelled and the account in good standings be changed to the name of the delinquent account Our representative explained the reason for the delinquent balance, the proper procedures to mail the day written notice and that membership accounts are non-transferable The member refused to pay the balance even when offered an affordable payment plan and demanded a supervisor call them back at which time they were informed a supervisor would return their call in approximately 24-hours.• On June 25, at 5:PM a supervisor attempted to call and had to leave a message on voicemail that to date has not been returned.In conclusion of the account research we find nothing in error on either account and in fact we are appalled that this person would abuse the Revdex.com’s consumer friendly advocacy by giving information that can so clearly be proven to be two different consumers At this time Fitness Connection respectfully requests that this claim be stricken completely from our business record immediately.________________________________________ [redacted] Sent: Wednesday, June 24, 12:AMSubject: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint # [redacted] Please click on the link below to access Revdex.com's Online Complaint Management System to read this messageClick here to read the messageIf your email program does not support the link above, then please copy and paste the link below into your browser [redacted] ________________________________________This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at [redacted] Thank you

Sent: Wednesday, May 13, 4:PM To: drteam Cc: Samantha Durham Subject: Requst to Review [redacted] - Shannon Wall for removal from our business file We are requesting that this file be reviewed and removed from our business record: Obviously Mrs Wall is not going to accept any information that we provide and has continually refused to cooperate in any way We have proven MsWall to have provided Revdex.com with information and she lashes back by calling us liars without any proof Her latest rebuttal that we do not know or are deceitful of our own business contact information is ridiculous as your offices can prove that without even asking us Because she has googled or searched a company on the internet by the same name does not make her statement correct The business information she is providing to the Revdex.com belongs to Titan Fitness, DBA Fitness Connection This has been discussed with Samantha Durham in your offices as accurate as stated by us Please let us know of your decision at your earliest convenience, thank you!

We are very sorry to hear that **. [redacted] disagrees with the policies/procedures of Fitness Connection, a private members only facility. When he became a member he agreed to provide a 30 day written... notice which is required to discontinue the services that were purchased, and is clearly explained in the agreement. The purpose of our membership agreement is to inform members of their obligation as well as provide information to them. Our members very simply give written notice at any time to discontinue the services they purchased. The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the post [redacted] date on the envelope stamped by the [redacted] . There is not any business that you can demand the services be cancelled after you are given notice that you have a delinquent balance. Additionally please note that the monthly fees paid to Fitness Connection are for the facility to be available to our members, it is in no way based on usage nor can any business force their members/clients to use the services that they purchase and said fees are the responsibility of the individual members to ensure are being paid to each service provider. After receiving an email regarding the delinquent balance of his account # [redacted] and his ***’s account # [redacted] he “replied” on that notice dated [redacted] stating to cancel the accounts. A reply was sent to the member informing them of how to properly request the cancellation of both membership agreements. Additionally provided was detail of how to proceed with account correction if they had in fact previously sent the appropriate request and had proof that could be provided. The delinquent accounts were turned over to a third party collection company on [redacted] because the accounts remained delinquent. As **. [redacted] commented that our newest location was not open in [redacted] of [redacted] we would also like to state that our newest location in the [redacted] area was open. In fact the monthly membership fees did not begin being charged to our members taking advantage of our “pre-sale rates” until [redacted] as that is the date that the facility opened. We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case; all account activity is in direct compliance of their signed/authorized membership agreements, therefore we respectfully request that any negative [redacted] be removed and the case be closed as resolved. Respectfully, Fitness Connection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Once again, their records and mime do not reflect the same I have moved forward with paying the portion I am forced to pay so that our credit is not hit over a dispute that is less than $ I'm sorry this company does not feel it needs to contact me directly when there is an issue with payment, rather sending it directly to a collection agency I'm sorry they feel it is ethical to charge someone a cleaning fee for their business when I no longer have a membership I do want the record with the Revdex.com to reflect the unethical practices for the business so that other people will not be scammed by this company I will also continue to educate my friends and family on their ill business practices I just really wish I had listened to others who had warned me prior to signing up for their services Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint No proposed action was provided The request was for an interactive website, email or phone notification to be made when there is a billing discrepancy which would allow the consumer to take pre-emptive action Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I sent a letter in August of and Fitness Connection claimed to have never received itMost of the charges that this business is charging me are for late feesIn July of 2014, a payment was rejected, the charge for this service is $after taxesThe late charge is $The following month, after NEVER receiving a notice that my account had defaulted a payment, a new monthly charge was taken from my accountHowever the previous balance and the late fee was never chargedThe business had no problem taking money directly from my bank after the debit card expired in SeptemberFrom Feb-April the business did not attempt to charge my account because I renewed my debit cardThey never made any effort to contact me to let me know that I had a back-balance due to their oversight and that my account was not being paid forAfter I had sent the letter in August of 2014, I assumed that my account was closed because despite what the business claims, they make absolutely zero effort to communicate with the customer Regards, [redacted] H

Sent: Wednesday, December 09, 2:PMTo: drteam Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] - [redacted] When Mr [redacted] became a member and by signing his membership agreement he agreed to provide a day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement The purpose of our membership agreement is to inform members of their obligation as well as provide information to them Our members very simply mail written notice at any time to discontinue the services they purchased The day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal ServiceThe monthly fees paid to Fitness Connection are for the facility to be available to our members and those services were provided, the fees are not contingent on usage nor can any business force consumers to use the services that they purchase The delinquent balance turned over to a third party collection company is for fees owed in direct compliance of the membership agreement and the Texas Health Spa ActTo date we have no record of receiving any written requests regarding this account, nor have we received any phone calls from Mr [redacted] In the event that Fitness Connection does not receive any notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via [redacted] Cert Mail receipt, ***, ***, etc.) and make any account adjustments necessary based on that proof At this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr [redacted] forwards valid proof of mailing in order to support his dispute

Sent: Monday, June 29, 3:PMSubject: Business Response -Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business
#*** *** ***
From To Subject Date
Lori Gregory (connect2fc@Send complaint to business 6/29/11:39:AM
Air SECOND NOTICE: The Revdex.com ha5/23/1:42:AM
Air FITNESS CONECTION () Send complaint to business 5/12/1:47:AM
Fitness Connection would first like to apologize to Ms*** for a delayed response; it appears from looking at the messages on the Revdex.com complaint that the first entry was not directed to any email, answering why it we did not receive it in May The second notice, if you open it, was sent to a business in no way associated with Fitness Connection… New Life Fitness *** *** *** *** TX *** And we are receiving the third attempt that was properly sent to our email address *** todayIn researching all three accounts that Ms*** mentions it appears that they were all terminated, per her request and she has satisfied all balances on the accounts We are sorry if she disagrees with the policies and procedures of Fitness Connection or if she was frustrated in any way in attempting to reactivate her bank account after setting up a stop payment to Fitness Connection Again, it appears that all three accounts are cleared and not active therefore we request that this file be closed as resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I sent a letter in August of and Fitness Connection claimed to have never received itMost of the charges that this business is charging me are for late feesIn July of 2014, a payment was rejected, the charge for this service is $after taxesThe late charge is $The following month, after NEVER receiving a notice that my account had defaulted a payment, a new monthly charge was taken from my accountHowever the previous balance and the late fee was never chargedThe business had no problem taking money directly from my bank after the debit card expired in SeptemberFrom Feb-April the business did not attempt to charge my account because I renewed my debit cardThey never made any effort to contact me to let me know that I had a back-balance due to their oversight and that my account was not being paid forAfter I had sent the letter in August of 2014, I assumed that my account was closed because despite what the business claims, they make absolutely zero effort to communicate with the customer.
Regards, *** H

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This company has placed a note in file that states because I filed a Revdex.com complaint they are not willing to work with me on waiving any type of feesThe supervisor Trisha advised me of thisThey are being vindictive and I don't feel that their responses are accurate, therefore, I will not accept their response and feel the complain should go on their file as validIn addition, the email address they have provided is not the one on their corporate website - see below:Fitness Connection Corporate Office Headquarters***Corporate Phone Number: ***Customer Service Number:***Fax Number: ***Email: ***
Regards,
Shannon L Wall