Alliance Tool & Design

Hello,  After researching [redacted]’s complaint, we have found that during September 2015, we tried to draft her account for the membership that she purchased and the return message from the [redacted] was that it came back as “Not sufficient funds”. There was a balance on her account from Sept...

that was never paid.  Mrs [redacted] called in to our customer service department on 1/13/2017 and was advised of balance and also advised of how to properly cancel.  When Mrs [redacted] became a member and by signing her membership agreement she agreed to provide a 30 day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted]. We have made Mrs [redacted] aware of the balance from the month that came back returned and also made her aware of the cancellation policy.  At this time, we request for this case to be closed as resolved.  Thank you! [redacted]VP – OperationsFitness Connection859.519.6569#iamyourfitnessconnection

Sent: Tuesday, August 18, 2015 12:40 PM To: drteam Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Stacy G S[redacted]   When Ms. S[redacted] became a member and by signing her membership agreement she agreed to provide a 30 day written notice...

which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service. Account Events: 3/31/15 – Our third party billing company received check #5704 for $21.54 which was forwarded to the Fitness Connection corporate office for processing and deposit; at this time her account balance was only 10.77 due to automatic billing, therefore her account showed an overpayment of 10.77.  In the same correspondence Ms. S[redacted] gave her 30 day written notice to cancel her membership.  The postmark by the United States Postal Service was 3/19/15.   4/30/15 – Ms. S[redacted] membership became inactive per her required 30 day written notice to cancel her membership, in direct compliance of the terms of the agreement. Clearly stated on the agreement is: “Renewal Acknowledgement and Cancellation:  After the initial membership period, member may cancel membership by written notice to Fitness.  Such cancellation will be effective as of the end of the next monthly billing cycle…” and also states “I authorize Fitness to initiate debits to the above bank or credit card account for monthly fees, maintenance fees, cancellation fees, and any other fees taxes or charges owed to Fitness.  Any change in payment method described above will not change my payment obligations under this agreement.  Fitness will continue to draft my credit card or bank account after the expiration date of the original term of this agreement unless I notify Fitness Connection Member services at … atleast 30 days in advance in writing.”   5/15/15 – A refund check in the amount of 10.77 was mailed to Ms. S[redacted] for the overpayment she made to the account, which we don’t even find mentioned in her complaint to your offices. 6/26/15 Ms. S[redacted] account became delinquent due to her filing chargebacks of the authorized fees billed to her account in March and April, prior to the effective date of her cancellation notice.   7/30/15 – Ms. S[redacted] delinquent account was turned over to a third party Collection Company.   Fitness Connection terminated Ms. [redacted]’s account at her request and in direct compliance of the membership agreement and we find no errors in the accounting to justify a complaint filed against Fitness Connection.  At this time we respectfully request that this file be closed as resolved or removed from our record altogether as it is not within our control that a consumer decides they will not follow the terms of the agreement for services that they purchased and authorized.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  As Fitness Connection might have misinterpreted my message, I will try to explain once again. Yes the official letter was post marked on 08/02/2016 only because I saw a notice from my credit card (photo attached  as Aug_1st_notice). When I called them, I found my membership cancellation was never take care of. I never sent a letter until I was told so on a call on 8/2/2016. On 7/2/2016 (Saturday), before I left country (On Sunday, 07/03/2016) for a week, I physically went to this facility to have my membership cancelled. An employee took my gym card stating she will hand it to a manager to take care of the cancellation hence I was worried free about this until an attempt of charge appeared. I do not have issue paying whats owed legitely however I have been lied to given false information from every employee made the written notice delayed. Had I been told from gym staff in July, I would have mailed out before I left country. Moreover, When I called to facility and billing office, both are telling me to reach out to each other for help. Facility claiming call the local gym and a manager can help you. When I called Allen gym, operation manager said I cannot but they can help you. I asked her if I can call her and be on the phone when I get other lady from billing office on call again so I can have a correct information. After 15 mins I called back to gym, I was given a message that "manager is not here" . I don't have problem with their terms and conditions or in fact any other matter. I referred 3 of my friends and family there shortly after I joined. I am billed all these extra charges just because I trusted them (particularly that employee who took my gym card and said it will be taken care of) .Under the assumption of having my membership successfully closed, I didn't see a need to update my transferred credit card.I am willing to pay July (if missing) and August and I suppose the late fees on them but I am sure not paying any thing more than that.  Kind Regards[redacted]   
[Provide details of why you are not satisfied with this resolution.]
Regards,

Fitness Connection has tried several times to get in contact with Mr. [redacted] but we have not received a response back from him. 
Roman" size="3"> In regards to his account issues Mr. [redacted]’s credit card was not billable for the months of August and September, Mr. [redacted] visited our Arlington location and was made aware of his balance in person as well as via telephone by our Member Services department.  Once Mr. [redacted] contacted our Member Services department to pay for his balance, as a courtesy, we waived two fees from his balance and he updated his billing information.  The following month (September) the billing information that was provided was once again non billable and Mr. [redacted]’s financial institution made us aware that his credit card information was not to be honored.  We attempted to reach out to Mr. [redacted] again about his account balance and set up a payment plan if needed.  Mr. [redacted] finally contacted our Member Services department again to pay for the balance on his membership and at that time he requested for the fees to be waived.  We made Mr. [redacted] aware that unfortunately we could not fulfill this request due to the fact he had all fees waived the previous month. 
Fitness Connection has not over charged Mr. [redacted] and we have attempted to contact Mr. [redacted] on multiple occasions.  Per the Fitness Connection agreement Mr. [redacted] agrees to notify Fitness Connection about any billing changes and is aware that if payment is not collected he is subject to Return Fees and Late fees.  The letter that Mr. [redacted] received is also another notification that we send out to our member to notify them of any outstanding balance, because Mr. [redacted] has already paid these balances with our Member Services department he can disregard this notice. 
If Mr. [redacted] would like to discuss his concerns further he can contact the Fitness Connection corporate office at 469-892-6217.

Sent: Thursday, October 29, 2015 2:27 PM To: drteam Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   First let us say to Mr. [redacted] that we are sorry for our delayed response however this case was just provided to us...

today from the Revdex.com.  It appears that the original complaint may have been filed with the wrong company and was just figured out. Due to the time that Ms. [redacted] has had to wait with no response we launched an immediate investigation of his account. It appears that Mr. [redacted] is correct in stating that he sent the required notice to cancel, which was received by our third party billing company and processed.  What we have discovered though is that there was a data entry error of the date which caused his account to continue to bill after the effective date of his request to cancel. After several months of the billing being returned unpaid the account was turned over to a third party collection company with a balance of $149.97, however had the error not occurred the correct balance of the delinquent account should have been $43.15 which is what is reflected as of now.  This balance is accurate and occurred due to returned billing on this account. It appears that our third party billing company made several attempts over several months to call and discuss the account balance however Mr. [redacted] never returned any of the calls.  Our office also attempted to contact Mr. [redacted] upon discovery of this error today and we too were unsuccessful in connecting with him, perhaps the contact information is out of date. Mr. [redacted]’s termination notice was received and processed, the error has been corrected and the third party collection company was already notified to correct the balance as noted above; and we extend our deepest apologies for the mistake that occurred regarding Mr. [redacted]’s account.  At this time we respectfully request that this file be closed as resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[When I was contacted regarding the billing of the account I advised each time that I had not signed up for a membership, yet I was never told to cancel a membership. I had not seen an agreement until I filed a complaint with the Consumer Financial Protection Bureau against the collection agency since they had not provided me with a copy of the contract when requested either. Once I received that information I was able to reach out to Jessica and Lisa with the local office (not gym) and they were very helpful in getting the information to update the account to the correct person. My issue is that I was harassed for a payment that I never owed and I was not given the opportunity to correct the matter until I filed complaints against the gym and collection agency involved.]
Regards,

Sent: Wednesday, December 09, 2015 2:03 PMTo: drteam...

Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] - [redacted] When Mr. [redacted] became a member and by signing his membership agreement he agreed to provide a 30 day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service. The monthly fees paid to Fitness Connection are for the facility to be available to our members and those services were provided, the fees are not contingent on usage nor can any business force consumers to use the services that they purchase.  The delinquent balance turned over to a third party collection company is for fees owed in direct compliance of the membership agreement and the Texas Health Spa Act. To date we have no record of receiving any written requests regarding this account, nor have we received any phone calls from Mr. [redacted].  In the event that Fitness Connection does not receive any notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via [redacted] Cert Mail receipt, [redacted], [redacted], etc.) and make any account adjustments necessary based on that proof.   At this time we respectfully request that this file be closed as resolved, removed as unfounded or that Mr. [redacted] forwards valid proof of mailing in order to support his dispute.

We are very sorry to hear that Ms ** had to leave Fitness Connection due to relocating.  When Ms ** became a member and by signing her membership agreement she agreed to provide a 30 day written notice which is required to be mailed in order to discontinue the services that were purchased, and...

is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice in most industries which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service. To date we have no record of receiving any written requests regarding this account, in the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via [redacted], etc.) and make any account adjustments necessary based on that proof.  We did reach out to Ms ** on Oct 6th, 2016, November 11th, 2016 and also on December 28, 2016. All calls were to advise Ms. ** of her past due balance. On the December 28th call with our representative Steven [redacted], he advised her that no cancellation letter had been received and she stated that she was refusing to pay. He also advised her that the balance was still owed since we hadn’t received a letter.   At this time, we ask that this case be closed and resolved.  We have only followed the terms of the agreement that was signed by both a Fitness Connection representation and by Ms **.  Thank you,  Brandi  Brandi [redacted]VP – OperationsFitness Connection[redacted]#iamyourfitnessconnection

Sent: Wednesday, May 13, 2015 2:46 PM To: [redacted] Subject: Business Reply - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   When [redacted] became a member and by signing his membership agreement he agreed to mail a 30 day written notice which is...

required to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail a 30 day written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted] it appears would have us believe that while hundreds of other member requests were mailed  & delivered to Fitness Connection that not just one but of the THREE letters that the same person wrote to the same address months apart…none of them were delivered properly?  This is not only a quite fantastic story but almost impossible, therefore the tangible evidence to support one side or the other must fall into play and Fitness Connection has a signed membership agreement from [redacted] clearly stating these terms. The first contact with the member we have record of is November 14, 2014 when [redacted] called requesting to cancel his account over the phone.  Our account expert spoke with him regarding his reasons for wanting to cancel and as a courtesy offered to give a month free if he would reconsider and he accepted.  [redacted] was not billed for monthly services December 2014 On December 22, 2014 at 12:20 PM [redacted] again called our offices and asked for his membership to be cancelled over the phone, at this time the proper procedures were given to him. On February 10, 2015 at 12:46 PM [redacted] again called our offices and again asked for his membership to be cancelled over the phone, again the proper procedures were provided to the member. In April of 2015 [redacted] remove authorization for Fitness Connection to received authorized charges from his credit card ending #[redacted] On May 4, 2015 at 1:46 PM the member again called our offices asking why he was receiving a statement with a delinquent balance.  He was advised of what the delinquent balance was and at this time [redacted] claimed he had previously cancelled and was informed that we had no record of receiving his correspondence; additionally our representative asked if he had proof because we would be happy to make any correction and backdate the request if he did and also stated that if he had not mailed the required written 30 day notice what he would need to do to close the account and he would remain responsible for any balances to date in addition to future charges.  On May 13, 2015 at 10:24 AM one of our representatives called [redacted] regarding his delinquent balance and he refused to make payment. So to recap we have record of [redacted] attempting to cancel his membership 3 times via phone not as he claims mailed in compliance of his agreement, as a courtesy Fitness Connection attempted to keep [redacted] as a happy member and gave him a FREE month which he accepted, [redacted] has refused to provide any proof of prior cancel notices being properly mailed, has refused to pay delinquent balances and is attempting to have the Revdex.com believe that Fitness Connection employees are maligning their own company. We find nothing in our research indicating any violation by Fitness Connection to warrant a negative rating based on this case, we attempted to assist [redacted] by providing the necessary information he was requesting per the terms of his contract and all account activity in direct compliance of his signed/authorized membership agreement, therefore we respectfully request that unless [redacted] would now like to provide the requested proof to further research his claims that this file be stricken from our business record as completely unfounded. Respectfully, Fitness Connection

Sent: Tuesday, January 26, 2016 1:25 PMSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] When [redacted] became a member and by signing her membership agreement she agreed to provide a 30 day written notice which is...

required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the [redacted]. To date we have no record of receiving any written requests regarding this account.  In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice ([redacted]) and make any account adjustments necessary based on that proof.   Our account records do indicate that [redacted] contacted our billing company on 11/17/15 at 11:02AM requesting information of a charge on her account and requesting to cancel her account at which time she was provided the procedures in compliance of the agreement that she signed. At this time we respectfully request that this file be closed as resolved, removed as unfounded or that [redacted] forwards valid proof of mailing in order to support his dispute and make any necessary account corrections.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I will happily attached the certified tracking number for the most recent letter sent, to verify I have mailed a cancellation request 3 separate times. As per discussed with one of the VPs of you company, the balance is at zero however your continued refusal to cancel the account and pretend to not received the letters is unacceptable. Your own employees state your deceptive business practice is a common occurrence within the your cancellations and Yall are well aware of the issue. This issue will not be resolved until you acknowledge the letter(s) both certified and non certified that I have mailed, requesting to cancel my account.

Sent: Tuesday, August 18, 2015 1:46 PM [redacted] Subject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   When Ms. [redacted] became a member and by signing her membership agreement she agreed to provide a 30...

day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service. The agreement clearly states:  “Renewal Acknowledgement and Cancellation:  After the initial membership period, member may cancel membership by written notice to Fitness.  Such cancellation will be effective as of the end of the next monthly billing cycle…” And also states: “I authorize Fitness to initiate debits to the above bank or credit card account for monthly fees, maintenance fees, cancellation fees, and any other fees taxes or charges owed to Fitness.  Any change in payment method described above will not change my payment obligations under this agreement.  Fitness will continue to draft my credit card or bank account after the expiration date of the original term of this agreement unless I notify Fitness Connection Member services at … atleast 30 days in advance in writing. Account Events: 9/2/14 – The authorized electronic billing of $10.75 was returned with the electronic comments “Member had declined payment of 10.75 Decline Reason: Do Not Honor Return Code: 005” 9/15/14 at 7:54AM – The member called our customer service line inquiring about cancellation of her membership and was provided the correct information of mailing a 30 day written notice. 3/11/15 at 2:09PM – The member called our customer service line requesting to cancel her membership, at this time she was informed of the correct procedure to cancel in direct compliance of the agreement.   4/3/14 – The authorized electronic billing of $10.75 was returned with the electronic comments “Member had declined payment of 10.75 Decline Reason: Do Not Honor Return Code: 005” 4/10/14 – The authorized electronic billing of $32.35 was returned with the electronic comments “Member had declined payment of 10.75 Decline Reason: Do Not Honor Return Code: 005” 4/28/15 at 12:30PM – The member again called our customer service line and she was informed again of the cancel policy as well as the dates of the previous conversations informing her of the same information.  At this time she disputed the policy and our representative offered to send her a copy of her membership agreement to confirm the terms and in the event that she was not able to locate her original copy.  Ms. [redacted] continued to argue the policy and hung up on our representative. 4/28/15 at 12:35PM – The member called back and demanded to speak to a supervisor and refused to give the representative her name or membership information.  At this time she was advised that the supervisor would return her call within 24-48 hours. 4/30/15 at 6:17PM – An account supervisor returned the members call.  At this time Ms. [redacted] stated she was never provided the cancellation policy until 4/28/15 and she was informed of the dates, times and call notes which the member demanded were false records.  The supervisor offered to pull all call recordings to ensure she was assisted with proper information and the member stated she would hire a lawyer regarding the issue. 5/19/15 at 8:03AM – The cancellation department received and began processing the first and only notice received to request the cancellation of this account which was postmarked by the United States Postal Service on 4/29/15 and became effective at the end of the following month as the agreement states. The monthly fees paid to Fitness Connection are for the facility to be available to our members and those services were provided, the fees are not contingent on usage nor can any business force consumers to use the services that they purchase.  The delinquent balance turned over to a third party collection company is for fees owed in April and May and owed prior to the effective date of cancellation, in direct compliance of the membership agreement and the Texas Health Spa Act. If Ms. [redacted] has proof of cancel prior to the date we received written notice postmarked 4/29/15 we will be more than happy to review the proof to determine if a notice was sent that was not received.  If this is the case we are more than happy to make any account adjustments necessary based on the proof provided which would be a certified mail receipt/tracking #, UPS/FedEx/etc tracking #, something proving a correspondence was mailed per the terms of the agreement that can be tracked for verification that shows mailing to Fitness Connection. Fitness Connection properly assisted Ms. [redacted] each time she called our offices, confirming the requested information, offering to mail her a copy of her agreement, etc. and terminated her account at her request in direct compliance of the membership agreement.   We find no errors in the accounting to justify a complaint filed against Fitness Connection and although under no legal obligation to do so Fitness Connection has decided to contact the third party collection company and inform them that the account balance is being written off.  It is quite disconcerting to hear when individuals state that they will notify a military agency regarding a private business that has nothing to do with any ones service to our great country.  The Fitness Connection group is filled with veterans who also proudly served our country and we fully support all branches of military active and inactive.  These facts have nothing to do with the services that a consumer purchased from a business. At this time we respectfully request that this file be closed as resolved or removed from our record altogether as it is not within our control that a consumer decides they will not follow the terms of the agreement for services that they purchased and authorized.

Sent: Wednesday, May 13, 2015 4:28 PM To: drteam Cc: Samantha Durham Subject: Requst to Review [redacted] - Shannon Wall for removal from our business file...   We are requesting that this file be reviewed and removed from our business record: 1.  Obviously Mrs Wall is not going to accept any information that we provide and has continually refused to cooperate in any way. 2.  We have proven Ms. Wall to have provided Revdex.com with false information and she lashes back by calling us liars without any proof. 3.  Her latest rebuttal that we do not know or are deceitful of our own business contact information is ridiculous as your offices can prove that without even asking us.  Because she has googled or searched a company on the internet by the same name does not make her statement correct.  The business information she is providing to the Revdex.com belongs to Titan Fitness, DBA Fitness Connection.  This has been discussed with Samantha Durham in your offices as accurate as stated by us.   Please let us know of your decision at your earliest convenience, thank you!

Sent: Friday, June 26, 2015 3:01 PMTo: drteamSubject: Business Response - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] [redacted]Through our research we find two different members, one female and one male, that live at the...

address listed in the complaint who have the account numbers provided in the complaint.   Our records indicate the following:• Two memberships were purchased on March 29, 2015 for different people, we have photos in our database and they both used the same address as posted in this complaint file, however they used different banking information.• The account for the female, gave an account with [redacted] for billing ending #[redacted] that is active and in good standings• The account for the male, gave an account with [redacted] for billing ending #[redacted] that is inactive and delinquent due to billing returns.• On June 23, 2015 at 3:07 PM one of these members contacted our account experts referencing both of the above mentioned accounts and demanding the delinquent account be cancelled and the account in good standings be changed to the name of the delinquent account.  Our representative explained the reason for the delinquent balance, the proper procedures to mail the 30 day written notice and that membership accounts are non-transferable.  The member refused to pay the balance even when offered an affordable payment plan and demanded a supervisor call them back at which time they were informed a supervisor would return their call in approximately 24-48 hours.• On June 25, 2015 at 5:52 PM a supervisor attempted to call and had to leave a message on voicemail that to date has not been returned.In conclusion of the account research we find nothing in error on either account and in fact we are appalled that this person would abuse the Revdex.com’s consumer friendly advocacy by giving false information that can so clearly be proven to be two different consumers.  At this time Fitness Connection respectfully requests that this false claim be stricken completely from our business record immediately.________________________________________[redacted] Sent: Wednesday, June 24, 2015 12:32 AMSubject: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #[redacted]. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. [redacted] ________________________________________This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at [redacted] Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Fitness Connection's explanation or excuse does not explain AT ALL why they debited my account when they received a Cashier's check for more than a full amount of next month's payment.  They were given a 30-day notice along with a Cashier's check for the next month's payment, which would have settled and close this membership.  Fitness Connection went out of their way--despite the fact that had receive the full  payment ---to debit a Visa card that they no longer had the right to access especially since --again--they had a cashier's check in their possession for the next month's payment.  They also charged additional  late fees when my payment was NOT late (as they mentioned in their reply, they received the notice before the next payment was due along with a Cashier's check on time).The only thing I was told over the phone was that I HAD to send my termination letter by "Certified Mail", which is what I did.  Therefore, I am NOT satisfied with their reply and am still "demanding" the money that they "overcharged" be refunded.  And in light of all the other complaints against this company, I submit to the Revdex.com that this business is NOT improving AT  ALL on their dealings with customers and their "deceptive trade practices".  This continued, dishonorable behavior needs to continue to be reflected against this business to protect innocent consumer (as myself) to be aware of their behavior and to refrain from doing business with them.  Therefore, I would like to request this case remain open as unresolved and on their file.  Unsuspecting consumers should know how this company operates and that this company's contract is VERY unscrupulous, deceitful and DECEPTIVE.  Please let  me know if you need anything else from me.      
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Once again, their records and mime do not reflect the same.  I have moved forward with paying the portion I am forced to pay so that our credit is not hit over a dispute that is less than $150.  I'm sorry this company does not feel it needs to contact me directly when there is an issue with payment, rather sending it directly to a collection agency.  I'm sorry they feel it is ethical to charge someone a cleaning fee for their business when I no longer have a membership.  I do want the record with the Revdex.com to reflect the unethical practices for the business so that other people will not be scammed by this company.  I will also continue to educate my friends and family on their ill business practices.  I just really wish I had listened to others who had warned me prior to signing up for their services. 
Regards,
 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I reject any agreement that shackles a consumer to any debt for a service that the consumer never used and showed good faith in "reasonably" notifying the offending business of said cancellation. It is well documented that this business has reputation of treating other consumers in this deplorable manner. As such, they, or whoever they sold the debt to, will never be paid anything by me or my [redacted]. We never used their service. 
Regards,
[redacted]

Sent: Thursday, March 23, 2017 3:48 PM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Ms. [redacted]  has been a valued member of Fitness Connection since May 27, 2015 and we are sorry to hear that she now disagrees with the terms...

of her agreement and/or services with Fitness Connection. When Ms. [redacted]  became a member and by signing her membership agreement she agreed to provide a 30 day written notice which is required to be mailed in order to discontinue the services that were purchased, and is clearly explained in the agreement.  The purpose of our membership agreement is to inform members of their obligation as well as provide information to them.  Our members very simply mail written notice at any time to discontinue the services they purchased.  The 30 day notice is standard business practice which ensures any billing returns are received prior to termination as well as allowing all requests sent are processed in order of receipt based on the postmark date on the envelope stamped by the United States Postal Service.  In the event that Fitness Connection does not receive any written notice mailed to us we are happy to extend a courtesy of reviewing proof of mailing notice (via USPS Cert Mail receipt, USP, FedEx, etc.) and make any account adjustments necessary based on that proof.  To date the only written request received regarding this account was postmarked by the United States Postal Service on 8/25/16 which was processed in direct compliance of her agreement.  The delinquent balance on her account was incurred prior to the effective date of her cancellation in direct compliance of her agreement. At this time we respectfully request that this file be closed as resolved or removed as invalid due to the fact that the root of Ms. [redacted]'s complaint is that she did not want to follow the policies that she agreed to.

Sent: Monday, August 10, 2015 1:08 PM To: drteam Subject: Business Reply - Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]     Ms. [redacted] has been a valued member of Fitness Connection since December of 2012 and we are sorry to...

hear that she will no longer be working towards her health and fitness goals with Fitness Connection.   On August 4, 2015, the same day she filed her complaint with the Revdex.com, Ms. [redacted] called our customer service department and paid the delinquent balance on both accounts; satisfying both accounts in full. The written request to cancel received regarding this account was postmarked by the [redacted] on 3/31/15 which was processed in direct compliance of her agreement; all valid billing was owed prior to her notice of cancellation becoming effective in direct compliance of the agreement that she signed and authorized.  There is no error in the processing of her accounts and no reason that a credit would be owed.  At this time we respectfully request that this file be closed as resolved.

Revdex.com:
As the business response, I did send out the mail, and they kept on charged to my credit card, I even went to the [redacted] in Alien to ask them to close my membership. As they stated I have to mail the certified mail to the corp again. I told them my work schedule won't allow me to have time on during business hours to go to the post office. They response, by saying sorry they can't help me to close the membership. Since I stop using the fitness and it's giving such a hard time to cancel the membership with them, I reported to my credit card company to deput this matter. The bottom line is that I don't pay for something that I no longer use or go to. They can check on their system to see how many time I went to the gym. I only went there once with as a member since I signed up. Since I realized that I have to relocate my work and my busy working schedule won't allow me to continue to go to the gym at Alien. It took them over 3 months since I sent them the certified mail. At this point I don't have those documents in hand. I do not own them any thing, because I never set foot in their gyms for workout, then why do they kept on charge to my credit card after I sent the mail and personally went to them to ask for membership cancellation. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]