Aluminum Men Super Gutters & Screen Rooms, Inc.

Business has agreed to refund the purchase priceThere is no need to process this complaint further***

Ms*** *** Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case *** *** ID # ***
Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms***, Please apologize to Mrs***, we apologize that she has not received a response from her email inquiriesDuring the peak season we can fall behind on responding to emails due to the sheer volume of emails received dailyWe are so sorry to learn her Primrose Lilacs are blooming the wrong colorAs a result we are happy to honor the Guarantee even though it is expired and issued a credit in the purchased amount of $Mrs***’s credit number is *** and will expire in year from today’s date Please convey our apologies to Mrs*** again for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D*** Customer Service Administrator Jackson and Perkins 1-800-*** ext ***

May 15, Ms*** *** Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case *** * *** ID # *** Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms***, Please apologize to Mrs***’s, we are refunding her Mastercard for the failed Viburnum plant Please convey our apologies to Mrs***’s again for any inconvenience this may have causedIf you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela Davenport Customer Service Administrator Jackson and Perkins 1-800-*** ext ***

May 26, Ms*** *** Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case *** * *** ID # ***
Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms***, Please apologize to Mrs*** for any disappointment causedReviewing her order and her growing zone, we do have her area as hardiness zone 10aWe base our growing zones from the USDA hardiness zone mapsWith careful consideration, we will be issuing refund for the Desired Settlement requested for the Coreopsis Autumn Blush ($each) and the Burgundy Iceberg Floribunda rose ($26.95) as noted on her order as the plants she had reportedThe total refund to go back to her *** *** card will be $Please allow about to business days to post back to her account, giving the Memorial Day holiday coming Please convey our apologies to Mrs*** again for any inconvenience this may have causedIf you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D*** Customer Service Administrator JPPA Inc 1-800-***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I do not equate three years of my life spent nurturing the three 'Primrose' lilacs in anticipation of their first bloom - and the devastation I experienced when this did not happen - with doing business as usual.I take exception to the manner in which my loss is being treated in such a trivial manner by the company that solicits business by marketing itself with verbiage to include 'quality' and 'exclusivity' I, again, will accept nothing less than a check or a money order from this company for my reimbursement of three lilac shrubs.Why not just apologize, put the check in the mail, and go on with business as usual?The fact that the company is haggling over such relative minutia (to them) instead of recognizing their errors that led up to this correspondence is baffling to me Are we corresponding per the advice of their retained legal force?Again, I am writing this as plainly and simply as possible - send a check or money order in the amount to be reimbursed to me.
Regards,
*** ***

5/15/ Ms*** *** Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case *** *** ID # *** Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms***, Please apologize to Mrs***, we will be happy to refund instead of creditHowever we must refund to the original form of payment on the order, we cannot send money order or a checkMrs*** originally paid by a *** ending in ***, if she would like to supply an up to date expiration date for this card we will be happy to issue the refund Please convey our apologies to Mrs*** again for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D*** Customer Service Administrator Jackson and Perkins 1-800-*** ext ***

Revdex.com:
We made multiple attempts upon receipt of second delivery to contact Jackson and Perkins We left messages with the Horticulture department upon receipt of goods but no one from Jackson and Perkins returned our calls So from our end we did make an attempt to contact the company within the required time frame for refund The response regarding growing zone is not applicable because we did call upon receipt of damaged goods but did not receive a call back from Jackson and Perkins This is not our issue it is Jackson and Perkins issue regarding the inability to process within the required timeframe and follow their own procedure for refunding customers who receive damaged goods.This is absolutely ridiculous Over twenty years my dad has received Jackson and Perkins flowers in Hawaii as well as California Outside the growing zone or not, his flowers have thrived in both states This if the first time that we've received damaged goods and the first time we have made any attempt to process a refund For them not to return our calls and then inform us that they are unable to process because they did not call us back within outlined timeline is absolutely unacceptable The delayed response was Jackson and Perkins inability to call back and process To add insult to injury when we finally were able to speak with a "live" person at Jackson and Perkins they informed us that shipments often look dead upon receipt because the plants are often dormant and to give the plants 6-weeks to recover If staff at Jackson and Perkins dispenses such advise they must also annotate the order and state to the customer that waiting will affect their ability to receive refund.We have gone in circles with this company, we are waiting for them to do the right thing and honor their commitment to the customer

October 16, MsCindy R*** Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case *** * *** ID # ***
Park Seed, Wayside Gardens and Jackson and Perkins Dear MsR***, Please apologize to Mrs***’s for the disappointment we have causedAs result, I will be issuing Mrs*** a refund to go back to her Visa account for the order in fullWe are so sorry that we have disappointed her and please let her know this is not typical of our servicesCustomer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and servicesI do want to point out just for future reference, we do note online under our Guarantee “Photos may be required on a situational basis” And that we did receive her photos in Sunday’s emails, Thank you Please convey our apologies to Mrs*** again for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D*** Customer Service Administrator J&P Park Acquisitions, IncPark Seed, Wayside Gardens, Jackson & Perkins 1-800-***

May 17, Ms*** *** Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case *** *** ID # *** Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms***, Please apologize to Mr***, we will be happy to refund Mr*** for his order, however since the order is shipped he will need to refuse the deliveries and once the product returns we will issue the refund back to his Visa account Please convey our apologies to Mr*** again for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D*** Customer Service Administrator Jackson and Perkins 1-800-*** ext ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It's not uncommon among gardeners who are working in smaller spaces for someone to buy a packet of seeds and not use them all at once; seeds keep for years, after all Therefore, it's my opinion that the terms and conditions of Park Seeds' guarantee don't cover what a reasonable person would consider use If you look at the website, the word 'guarantee' is everywhere, in big letters, whereas the actual link to the guarantee is in small print at the very bottom At the very least, they need to make it more clear that terms and conditions apply to their so-called guarantee, because the way their website is set up right now is misleading As an example, Burpee seeds has a one year guarantee on all its seeds, and if you look on the website, nowhere is the word 'guarantee' used without qualifications In fact, they don't use it at all that I could find, except in the actual text of the guarantee Gurney's seeds, which also has a year guarantee on seeds, has a clear link to the text of the guarantee in any place where they have their 'No Risk' badge By putting their guarantee all over their website the way they do, Parks Seeds is clearly making their guarantee a selling point when in fact theirs is more limited than others This is misleading advertising. When I bought from Park Seeds, I thought I was buying seeds from a small company that stood behind its products and didn't give people the runaround with advertising the way that big companies do I'm sad to see that this isn't true
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
There responce states "petunias were shipped on 5/5"I have not received any petuniasI also ordered concord grape plants and only of them are aliveI also need a refund for those as well
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It has nothing to do with the growing zoneThe plants came dead and broken just like the wisteriaThe quality of the plants are awefulI guess I know not to buy anything from this company againIt seems like everything I bought here failed to grow
Regards,
*** ***

May 15,
*** *** ***
Dispute Resolution Director
Revdex.com of Upstate South Carolina
*** * *** *** *** * Greenville, SC
Re: Revdex.com Case *** *** - Case #***
Parkseed Order #***
Dear *** ***,
Thank you for bringing ***
concerns to our attentionWe apologize for the delay in responding to *** *** complaint within a reasonable timeUnfortunately, this time of the season is our busiest and customer service has been diligently working to respond to all incoming customer feedback as quick as possibleWe pride ourselves on delivering top quality products and services in a timely fashion, but it appears our goal was not achieved in regards to *** *** concerns
Our records indicate that we received *** *** order via our website on 10/08/and the order was shipped on 10/10/We are sorry to learn the seeds failed to germinate as expectedOur seed department extensively test our seeds throughout the growing seasonWe guarantee at least 80% germination of our seeds within the growing season of purchaseHowever, if we had received notification from *** *** within the following spring season about the poor germination we could have made an adjustmentUnfortunately, because the guarantee expired over years ago we are unable to make any adjustments to the order
Our guarantee states:
We guarantee all Park Seed products to be high quality, true to type, shipped properly, and to perform as advertisedIf your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase
If any product was damaged in shipping, please contact us immediately
To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:
•Annual plants: contact us within days of receiving your plants
•Gift plants: contact us within days of receipt
•Seed: contact us by the end of the growing season, which is:
?For Spring seeds, June 30th
?For Fall seeds, December 31st
We would like to assure you that *** *** concerns and feedback are important to usWe continue to be committed to providing all of our customers with the highest standards of service in the industry
Again, we thank *** *** for her feedback and ask that you please convey our apologies for any inconvenience experiencedIf you have other questions or concerns in regards to this matter, please let me know
Sincerely,
*** *** Customer Service Administrator
Parkseed Company ***

I just received confirmation the credit has finally posted. Thank you for your assistance. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:Credit toward next purchase is not a resolution, as there will not be a next purchaseI will not be placing future orders.
As far as confusion, there was none on my end.
I followed J&P's website instructions and guidelines for purchasing a plant as a giftThe plant was chosen following J&P instructions, and it was specifically identified by J&P as one of several being available for shipping to the zipcode destination (availability due to hardiness, best time for planting in the zipcode area, etc., all taken into consideration)Website asked me to choose from a range of dates for deliveryI selected the dates offered (arrival week before Easter)Website said I would receive email confirmation, and I did not I called, and ended up calling twice to check on my order
J&P acknowledges incorrect info on the website If I had been told about inaccuracies the first time I called, instead of being led to believe the order would arrive before Easter, I would have had time to make other arrangements
I was assured, during my second call, that the plant would arrive Monday after EasterHad the plant arrived at least the Monday after Easter, I would have accepted the reimbursement of shipping fees as being somewhat fair Instead, the plant did not arrive until the Friday after Easter -- whole days later, and days after my order was placed.
Too many days, too many inaccuracies, and simply unacceptable
Regards,*** ***

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept it, although the amount of the credit did not include shipping costs.
Thank you for your assistance in resolving this matter
Ms*** ***

May 11,
Ms*** *** Dispute Resolution Director
Revdex.com of Upstate South Carolina
N Church Street, Ste C
Greenville, SC 29601-
Re: Revdex.com Case *** * *** ID # ***
Park Seed, Wayside Gardens and Jackson and Perkins
Dear Ms***,
Please
apologize to Mrs***’s if she had failed to receive a response to an email she had sent reporting
the failure of one of her plantsEmailing is not always the best option to report an issue with plants or ordersIn our auto-response email we advise that “During our Peak season in may take longer than to receive a reply to your email inquiryIf this email is pertaining to an order and needs any type of adjustments: e.gaddress change, cancelation, delayed shipments, etc., please contact our customer service team directly by phone at 1-800-845-to have your issue resolved
Please convey our apologies to Mrs***’s again for any inconvenience this may have caused
If you have any other questions or concerns regarding this matter, please let me know
Sincerely,
Angela D***
Customer Service Administrator
Jackson and Perkins
1-800-*** ext ***