Aluminum Men Super Gutters & Screen Rooms, Inc.

September 2, 2015
 
 
[redacted]
Dispute Resolution Director
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC 
29601-2164
 
 
Re:       Revdex.com Case [redacted] Case...

#[redacted]
            Jackson
& Perkins Order # [redacted]
 
Dear [redacted]
 
Thank you for bringing [redacted] concerns to my
attention.
 
Our Adjustment Clerk is processing a credit of $9.95 back to
her [redacted] card ending in [redacted] for the Mr. Lincoln rose that failed to survive,
please allow 5-7 business days to post back onto her account.
 
Please convey our apologies to [redacted] for any
inconvenience this may have caused.  If
you have any other questions or concerns regarding this matter, please let me
know. 
  Sincerely, 
 
[redacted]
Customer Service Administrator
Jackson and Perkins
[redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
They have told me this same information 3 times previously so I am skeptical that it will work this time. If they are able to accomplish it this time, I will be fine.
Regards,
[redacted]

June 9, 2015 [redacted] Dispute Resolution Director
Revdex.com of Upstate South Carolina
[redacted]
Greenville, SC 29601
Re: Revdex.com Case – [redacted] #[redacted]
Jackson and Perkins Order #[redacted]
Dear [redacted],
Please let me begin by apologizing for the difficulties [redacted] has experienced with getting a response to the issues on the order. We would like to assure you that what happened in this case is not typical of Jackson and Perkins level of customer service.
We have issued [redacted] a refund back of $286.87 for the 11 roses which have failed to grow. We ask that [redacted] please allow 3-5 business days for the credit to process.
Once again, we deeply apologize for any inconvenience and ask that you please convey our apologies to [redacted]. If you have any questions or concerns in regards to this matter, please let me know.
Sincerely,
[redacted]
Customer Service Administrator
Jackson and Perkins
[redacted]

September 16, 2016     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – Case # [redacted]...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],       Thank you for bringing Mrs. [redacted]’s concerns to my attention.   I have corresponded with Mrs. [redacted] via social media and were successful in canceling your order as she had requested. This issue has been resolved for Mrs. [redacted].   Please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         [redacted]
  Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

May 17, 2017     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   ID # [redacted]             Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],     Please apologize to Mrs. [redacted], we apologize that she is not satisfied with the resolution of reissuing the 3 different credits in the amount of $91.75.  If she prefers we can refund to the original form of payment used on the Fall 2016 orders which was a Mastercard ending in [redacted]. However we will need an up to date expiration date for this card before the refunds can be sent.      Please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]no refund has been issued to date. I know they say one is coming, but until it happens I will not believe it because they have already lied to me about a refund before.

May 09, 2016     [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   Dear [redacted]       Thank you for bringing [redacted] concerns to my attention.   We spoke with [redacted] on 4/26/2016 and a replacement order [redacted] was issued for both of her Hydrangea plants. The replacement order will be shipping as soon as possible. We apologize that it has not already shipped, during our peak season the in house processing time can be delayed. We will rush her replacement order to ship.   Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,           [redacted]   [redacted]
Jackson and Perkins   [redacted]

June 4, 2015
[redacted]
Dispute Resolution Director
Revdex.com of Upstate South Carolina
[redacted]
Greenville, SC 29601
Re: Revdex.com Case [redacted] - Case #[redacted] Parkseed Order [redacted]
Dear [redacted],
Again, we apologize and thank you for bringing [redacted] feedback on our guarantee to our attention. We would like to assure [redacted] her concerns are important to us. Parkseed continues to strive and provide the highest quality in products and services.
Our guarantee states:
We guarantee all Park Seed products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase. If any product was damaged in shipping, please contact us immediately. To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:
•Annual plants: contact us within 14 days of receiving your plants
•Gift plants: contact us within 30 days of receipt
•Seed: contact us by the end of the growing season, which is:
For Spring seeds, June 30th
For Fall seeds, December 31st
We would like to assure you that [redacted] concerns and feedback are important to us. We continue to be committed to providing all of our customers with the highest standards of service in the industry.
Again, we thank [redacted] for her feedback and ask that you please convey our apologies for any inconvenience experienced. If you have other questions or concerns in regards to this matter, please let me know.
Sincerely,
[redacted]
Customer Service Administrator
Parkseed Company [redacted]

July 15, 2015
 
 
[redacted]
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC 
29601-2164
 
 
 
Re:       Revdex.com Case
[redacted] – Case...

#[redacted]
            Jackson
& Perkins Order #[redacted] and [redacted]
 
 
[redacted],
 
Thank you for bringing [redacted] concerns to my
attention. Technically the guarantee on [redacted] order has
expired, as of June 30, 2015 but as a courtesy since she stated she had previously contacted us, we decided to give her a credit totaling of $184.65
for the 7 roses that failed to survive. Since the 7 roses span over 2 different orders and 2 different [redacted] cards we will credit the amount of $128.75 back to her [redacted] ending in [redacted] for 5 of the roses and $55.90 to her [redacted] ending in [redacted] for 2 of the roses.   Please convey our apologies to [redacted] for any
inconvenience. If you have any other questions 
regarding the matter, please let me know. 
Sincerely,   [redacted] Customer Service Administrator Jackson & Perkins [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
At the time the order was placed, March 9th the plants were in stock. I have seen them in garden centers yet I do not have my plants. If they filled the order when they received it, I wouldn't be on the back order list and my plants would be setting roots and buds for the garden show I have on June 3rd. I did not receive any notice that these were back-ordered at anytime or I would have selected different varieties. 
Regards,
[redacted]

May 03, 2016     [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   Dear [redacted]       Thank you for bringing [redacted] concerns to my attention.   Upon reviewing [redacted] order, we are unable to send **just the part needed so we are replacing the complete Light Kit for her.  
[redacted] for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,             [redacted]   [redacted]   Jackson and Perkins   [redacted]

May 18, 2015 [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste. C Greenville, SC 29601 Re: Revdex.com Case - [redacted] Parkseed Order #[redacted] Dear [redacted] Thank you for bring [redacted] concerns to our attention. Please...

let me begin by apologizing for the difficulties surrounding the order. We pride ourselves on delivering top quality products and service in a timely fashion, but on this order our goal was not achieved. Our records indicate we received the order via the website on 1/06/15 and the order was partially shipped on 1/13/15 and 2/18/15 via [redacted]. We are sorry to learn the Blackberry plants have failed to grow as expected. Unfortunately, the Blackberry Triple Crown are unavailable for replacement, therefore in accordance with our guarantee we have issued a merchandise credit in the amount of $[redacted]. The merchandise credit number is [redacted] and can be redeemed on a future order. Upon review our records indicate the order total was $[redacted] which included the merchandise subtotal of [redacted] plus the shipping charges of $[redacted]. The gift certificate [redacted] was applied to the order in the amount of $[redacted] which left $[redacted] to be charge to the respective charge account. In addition, the customer was billed on 2 separate days for the remaining balance. The first billing was on 1/13/15 for $[redacted] and the second on 2/18/15 for $[redacted]. Upon review it appears the customer was overbilled by $[redacted]. Our accounting department has issued a refund back to the visa card on file for $[redacted] and ask that you please allow 3-5 business days for processing. We would like to assure you that what happened in this case is not typical of our level of customer service. We continue to be committed to providing all of our customers with the highest standards of service in the industry. Please convey our apologies to [redacted] for any inconvenience this may have caused. If you have any questions or concerns in regards to this matter, please let me know. Sincerely, [redacted] Customer Service Administrator Park Seed Company [redacted]

March 29, 2017     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – Case #[redacted]...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],     Please apologize to Ms. [redacted] for the delay in the delivery of your Mushroom kit. As shown online Mushroom kits have a 10 – 14 day lead time from date of order. The Vendor did have a delay, but we were informed the order is shipping today via 2nd day for delivery on Friday.   Please convey our apologies to Ms. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-[redacted] ext [redacted]

April 21, 2015
[redacted] Revdex.com of Upstate South Carolina [redacted] Greenville, SC 29601
Re: Revdex.com Case – [redacted] # [redacted] Parkseed Order #[redacted],
Please let me begin by apologizing for difficulties [redacted]...

has experienced with getting shipping information on the order. Upon researching our records indicate the order shipped on 4/8/15 via mail innovations and will be delivered by the local [redacted] carrier. The tracking number is [redacted]. Unfortunately, the [redacted] does not provide tracking information on orders shipped in this manner. It normally takes approximately 7-10 business days for delivery.
We pride ourselves on delivering top quality plants and products in a timely fashion. Our goal is to meet and exceed the expectations of every customer. We ask that [redacted] please contact us if the order has not been received by Thursday 4/23/15 to request a replacement or credit on the order.
Once again, we deeply apologize for the inconvenience and ask that you please convey our apologies to [redacted]. If you have any questions or concerns in regards to this matter, please let me know.

Sincerely,



[redacted] Customer Service Administrator
Park Seed Company
[redacted]

December 20, 2016     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – Case #[redacted]             Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],     Please ask Mrs. [redacted]’s to check her [redacted] account for the refund. Reviewing her order I found that the refund was sent back to the [redacted] card used for the purchase on 12/15/16 in the amount of $86.85.    Please convey our apologies to Mrs. [redacted]’s again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]
  Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 07, 2016     [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   Dear [redacted]       Thank you for bringing [redacted] concerns to my attention.   We spoke/emailed with [redacted] on 6/04/2016 and a refund for $49.95 is already being processed back to her charge card for this product.   Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,           [redacted]   Customer Service Administrator   Jackson and Perkins *
[redacted]

June 09, 2016    [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   Dear [redacted]     Thank you for bringing [redacted] concerns to my attention.   After reviewing [redacted] orders we have issued a refund for all the items she listed from the 3 different orders. She will collectively receive a refund in the amount of $234.17 within 5 business days. Below is a breakdown of the refunds that will be reflected on her credit card.   Order [redacted] $38.68 $6.82 $45.50   Order [redacted] $120.59   Order [redacted] $55.92 $5.45 $6.71 $68.08   Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.   Sincerely,   [redacted]   Customer Service Administrator   Jackson and Perkins   [redacted]

January 26, 2018     Ms. Cindy R[redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   ID # [redacted]...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. R[redacted],     Please apologize to Mrs. [redacted]’s for the disappointment we have caused. As result, we are calling her to resolve this issue as we need to know which order number and what seeds this involved. We have not receive her letter here in customer service or this would have been resolved for her and we do not want to disappoint our customer with such errors.   Please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused and let her know a representative will be in touch.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,       Angela D[redacted]   Customer Service Administrator   J&P Park Acquisitions, Inc. Park Seed, Wayside Gardens, Jackson & Perkins   1-800-[redacted]

Revdex.com:In order to close the complaint, I must accept the business response, but their offer does not resolve the matter 100% satisfactorily.  Thank you for assisting with this issue. Regards, [redacted]