Aluminum Men Super Gutters & Screen Rooms, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I knew the credit had been applied. This order began last summer for a fall delivery. When the fall delivery arrived most of the rose plants were dead. JP refused to acknowledge the fact the contents of the shipment were dead and said plant them any way and wait until spring. They might still be alive. I agreed, but said I want the same roses ordered and they my not be available in the spring. Sure enough in the spring the roses I reported as dead were dead. I notified JP and then they began requiring pictures of the dead roses. Bare twig sprigs sticking up out of the ground. Ha, Ha, Ha... I was working with a nee IPhone and new computer and could not get the pictures to attach to any emails, but still they insisted they had to have pictures. Another second denial of acceptable service when notified of a problem. I finally got the pictures load and JP accepted the fact they were dead and placed a new order in April only to tell me the roses were not available, but should be available within two weeks. Two weeks later it was another week. Then another weekThen another week. I finally began sending emails saying I had to purchase plants from a local vendor and start all over and wanted a refund. In my initial filing to the Revdex.com I noted $from memory, but the $is correct. Because JP could not supply the product I purchased other alternatives and now I want a refund to pay for the new plants I had to secure from another vendor. Under these circumstances and with the continual delays, a credit memo is not acceptable and a refund is justified.In the emails sent I requested they be immediately sent to the attention of the president of JP. Their responses are always "....during high volume times we may be delayed in responding...." or something like that, but they have time to prepare new WEB site information on an almost daily basis. They have time to promote themselves and sell their products, but do not have time to respond in a customer oriented manner to those who are their customers
Regards,
*** ***

Ms*** *** Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case *** *** ID # ***
Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms***, Please apologize to Mrs***, we apologize that she has not received a response from her email inquiriesDuring the peak season we can fall behind on responding to emails due to the sheer volume of emails received dailyReviewing Mrs***’s order I found that she had purchased the order using different credits and nothing was charged to her credit cardThe order was canceled and a Supervisor has issued a new credit for the redeemed on 5/8/The new credit number is *** in the amount of $ Please convey our apologies to Mrs*** again for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D*** Customer Service Administrator Jackson and Perkins 1-800-*** ext ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. As stated by the business, I received and planted these plants last NovemberI waited almost six months to give them an opportunity to sproutI filed a request for replacement after they didn't sprout; or in one case, wilted and diedThat's almost six months to see if they would sproutAs I wrote to the business, there is nothing to take a picture ofDo they want a picture of bare dirt? Of mulch in the planting bed? Nowhere in their warranty do they require pictures for "proof of death"As I replied to the business, there is no dead plant material for me to take a picture ofI waited almost six months to determine that the listed plants were not going to sproutThat is six months that plants did not grow outsideHow could there be anything to take a picture of?Additionally, there is no requirement for pictures stated in the warrantyPrior to requesting replacement, how could I have known to take pictures of the plants NOT SPROUTING?
Regards,
*** ***

June 2, Ms*** *** Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case *** *** ID # ***
Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms***, Please apologize to Mrs*** for the disappointment we have caused her. Unfortunately we are unable to replace items ***, *** and *** due to unavailabilityHowever, as a result and in accordance with our Guarantee I have issued a Merchandise credit for all roses namedMrs***’s credit number will be *** in the amount of $Please allow hours to process before attempting to redeem Please convey our apologies to Mrs*** again for any inconvenience this may have causedIf you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D*** Customer Service Administrator JPPA Inc 1-800-***

May 19, Ms*** *** Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case *** *** ID # *** Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms***, Please apologize to Mr***, we apologize that he has not received a response from his letter sent in early MayThe initial reason he was denied refund this spring was the Spring Guarantee timeframe had expiredHowever as a courtesy, I have adjusted his order and issuing a refund back to his American Express account for the $chargePlease allow about business days to post Please convey our apologies to Mr*** again for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D*** Customer Service Administrator Jackson and Perkins 1-800-*** ext ***

May 11,
*** *** *** *** *** *** Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: *** *** *** * *** * *** ***
Park Seed, Wayside Gardens and Jackson and Perkins Dear *** *** Thank you for bringing *** *** concerns to my attention I have researched our email data base and only located the email sent on 3/31/informing us of the mislabeled itemWe did respond requesting photos to help in identifying the mislabeled plant for herUnfortunately, I have been unable to locate the email that included the pictures As a result of this complaint and requested Desired Settlement, I will have our Head Customer Service Horticulturist call *** *** so we may get this issue resolved for her Please convey our apologies to *** *** for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know Sincerely, *** *** *** *** *** Park Seed, Wayside Gardens, Jackson & Perkins **
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this does not resolve my complaint.
The company's response is the same as it was when I filed my second Revdex.com complaint last October.Three Revdex.com complaints now, and there is no consequence to the company's promises.I request that this company send me a $check for my time and inconvenience so that there is some financial consequence to their actions.Having to get the internal approval for such a check would certainly bring this ongoing issue of email marketing harassment to a level of attentionwhere it might actually stop - instead of me having to file a fourth complaint when the next unwanted email arrives
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this does not resolve my complaint.
*** *** ** ** *** *** *** ** * *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ***
Regards,
*** ***
I no longer want to do business with this company and would like a refund for the cost of the plants. thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards, Sorry that Johnson Perkins has still not found time to contact me. This is the first time I have been instructed to use Epson salts
*** ***

May 02, 2016     [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       [redacted] [redacted] [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   [redacted]       Thank you for bringing [redacted] concerns to my attention.   Upon reviewing [redacted] order, I found the shipping charges of $19.95 is the correct amount for his order total of $84.80. As customer satisfaction, I have adjusted his order to refund him the $19.95 shipping charge.   Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,             [redacted]   [redacted]   Jackson and Perkins   [redacted]

I accept Jackson and Perkins resolution of my complaint.I appreciate that my time and inconvenience are being recognized with the $50 gift certificate.I will likely contact [redacted] to use the gift certificate in a manner that does not inadvertently initiate any further marketing communications.

January 08, 2018     Ms. Cindy R[redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted] [redacted]   ID # [redacted]...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. R[redacted],     Please apologize to Mrs. [redacted]’s for the disappointment we have caused. As result, I will be issuing Mrs. [redacted] a refund to go back to her Visa account for the order in full. We are so sorry that we have disappointed her and please let her know this is not typical of our services. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. I do want to point out just for future reference, that when we run a promotion on gift certificates they do not mail out until the said promotion has ended.   Please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,       Angela D[redacted]   Customer Service Administrator   J&P Park Acquisitions, Inc. Park Seed, Wayside Gardens, Jackson & Perkins   1-800-[redacted]

May 16, 2017     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   ID # [redacted] ...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],     Please apologize to Mr. [redacted], we apologize that he has not received a response from his email inquiries. During the peak season we can fall behind on responding to emails due to the sheer volume of emails received daily. Reviewing Mr. [redacted]’s order I found that his order placed on 4/21/17 partially shipped today for the perennial plants. The annual plants will be shipping very soon, hopefully this week. Unfortunately during the ending of our Spring season our shipping department come get behind trying to ship thousands of orders daily. We are so sorry for disappointing Mr [redacted].        Please convey our apologies to Mr. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

September 27, 2017     Ms. C[redacted] R[redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case E[redacted] W[redacted]   ID # [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. R[redacted],     Please apologize to Mrs. W[redacted]’s for the disappointment we have caused and that this information was not included on our website. As result, I will be issuing Mrs. M[redacted] a refund to go back to her Visa account for the order in full, no restock fee will be charged. We are so sorry that we have disappointed her and please let her know this is not typical of our services. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. I will also be sending this information over to our Product Admin and Ecomm departments to have added online.   Please convey our apologies to Mrs. W[redacted]’s again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,       A[redacted] D[redacted]   Customer Service Administrator   J&P Park Acquisitions, Inc. Park Seed, Wayside Gardens, Jackson & Perkins   1-800-[redacted]

Good morning,I did have contact with the company and was told part of my order was on back order and I was given no reason for why no one contrasted new or responded to a single inquiry. The order has been cancelled and refunded.Thank you

January 05, 2017     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – Case #[redacted]...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],     Thank you for bringing Mrs. [redacted] concerns to my attention. The Gift card she presents was issued from the previous owners of Jackson and Perkins before 2008. As a customer courtesy we have reissued as a credit with a new number so she can redeem it. The new Credit number is [redacted] in the amount of $50.00, this credit will expire in 1 year from today’s date.      Please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.  I checked the order number that was in their response and it was issued with today's date 5/9/15. Thank you for your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 15, 2015
[redacted]
Dispute Resolution Director
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC 29601
Re: Revdex.com Case [redacted] - Case #[redacted] Parkseed Order #[redacted]
Dear [redacted],
Thank you for bringing [redacted] concerns...

to our attention. We apologize for the delay in responding to [redacted] email inquiries within the 48 hours. Unfortunately, this time of the season is our busiest and our email department has been working to handle all email communication as quick as possible. We pride ourselves on delivering top quality products and service in a timely fashion, but on her order our goal was not achieved.
Our records indicate that we received [redacted] order via our website on 4/07/15 and the petunias delivered on 5/5/2015. We are sorry to learn the wisteria plants arrived damaged and in poor condition. We only billed [redacted] $39.43 for the 2 wisteria plants which included the shipping. As requested, we have issued a full refund for the damaged order in the amount of $39.43 to be process back to the respective charge account on file. We ask that she please allow 3-5 business days for the credit to appear.
In addition, we have cancelled the order for the 3 Petunia Surfinia Deep Red 6 pack plants and her charge account was not billed.

We would like to assure you that what happened in this case is not typical of Parkseed's level of customer service. We continue to be committed to providing all of our customers with the highest standards of service in the industry.
Please convey our apologies to [redacted] for the in convenience and delay in resolution. If you have other questions or concerns in regards to this matter, please let me know.
Sincerely,
[redacted]
Customer Service Administrator
Parkseed Company
[redacted]