Aluminum Men Super Gutters & Screen Rooms, Inc.

May 20, 2016     [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   Dear [redacted]       Thank you for bringing [redacted] concerns to my attention.   Upon reviewing the order and all the notes, we will not be refunding nor will we be sending a replacement to [redacted]   Customer are requested to please check their addresses carefully as Postal and delivery services will not forward. We guarantee delivery only to addresses we are given.   Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,           [redacted]   [redacted]   Jackson and Perkins   [redacted]

May 16, 2017     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   ID # [redacted]...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],     Please apologize to Mrs. [redacted], we apologize that she has not received a response from her email inquiries. During the peak season we can fall behind on responding to emails due to the sheer volume of emails received daily. Reviewing Mrs. [redacted]’s order I found that her order has not processed and shipped due to the roses are shown on back order at this time from our grower. We are expecting our final shipment this week and hopefully the orders will begin shipping very soon. We are so sorry for disappointing Mrs.[redacted].       Please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

April 1, 2016
 
 
[redacted]
[redacted]
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC 
29601-2164
 
 
Re:       Revdex.com Case
[redacted] – [redacted]...

[redacted]
            Jackson and
Perkins   
 
Dear [redacted],
 
Thank you for bringing [redacted] concerns to my attention.
 
We will be more than happy to honor a Merchandise credit for
[redacted]. The credit number to redeem on a future order is [redacted] in the
amount of $47.75.
 
Please convey our apologies to [redacted] for any
inconvenience this may have caused.  If
you have any other questions or concerns regarding this matter, please let me
know.
     
 
     
 
 
Sincerely,
 
 
 
 
[redacted]
[redacted]
Jackson and Perkins
[redacted]

Hi [redacted], Thank you for your help and this response. The company said they are refunding me the money in full but to a credit card I no longer have, how do we get them to credit me to another credit card or send me a refund check?Thanks,[redacted]
[redacted].com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 02, 2016     [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   Dear M[redacted]       Thank you for bringing M[redacted] concerns to my attention.   Upon reviewing [redacted] order and our Horticulturist speaking with her, we have adjusted her order to refund her for $90.50 total.   Please convey our apologies to M[redacted] for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,             [redacted]   [redacted] Jackson and Perkins   [redacted]

August 11, 2017     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]     ID # [redacted]   ...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],   Upon reviewing Mrs. [redacted]’s claim and social media post, I found that our Head Horticulturist/Botanist did review the photos she sent and confirmed the rose did not have Rose rosette disease, due to the fact that the cane pictured with the scarlet foliage was not scarlet in color, as the thorns were not of a scarlet color. Rose rosette disease is very distinct in having Scarlet colored foliage, canes and thorns. Mrs. [redacted] photo showed new growth with scarlet foliage (which is typical of new growth), but the cane was very green as well as the thorns. Our concern was she received this rose in 4/12/2017, planted it and waited until after the 90 day Guarantee expired to contact us on 8/10/2017 to state this claim. Jackson and Perkins always stands behind their products as our Guarantee states and every item shipped is inspected before shipment. Due to these finding a refund was not issued because she is outside of her Guarantee timeframe. However as a statement we are offering a 50% credit of the order which totaled $76.85. The credit would total $38.43. Please advise if this offer is accepted.   Please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused. If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,       Angela D[redacted]   Customer Service Executive   Jackson and Perkins   1-800-[redacted]

September 5, 2017  Ms. [redacted]Dispute Resolution DirectorRevdex.com of Upstate South Carolina408 N Church Street, Ste CGreenville, SC  29601-2164  Re:       Revdex.com Case [redacted]   ID #...

[redacted]             Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms. [redacted],  Please apologize to Mrs. [redacted]’s for not receiving a response to her email inquiry sent in May. During the peak season we can fall behind on responding to emails due to the sheer volume of emails received daily. Researching I could not locate her email to review the pictures sent, I am uncertain what happened to her email. As result, I have issued Mrs. [redacted]s a refund to go back to her Visa account for the two roses that failed to survive. We are so sorry that we have disappointed her and please let her know this is not typical of our services. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. Please convey our apologies to Mrs. [redacted]’s again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.  Sincerely,   Angela D[redacted] Customer Service Administrator J&P Park Acquisitions, Inc.Park Seed, Wayside Gardens, Jackson & Perkins 1-800-[redacted]

April 06, 2016
 
 
[redacted]
[redacted]
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC  29601-2164
 
 
Re:       Revdex.com Case [redacted]– [redacted]
             Park Seed, Wayside Gardens and Jackson and
Perkins
 
Dear [redacted] 
 
 
 
Thank you for bringing [redacted] concerns to my attention.
 
I have worked with our Marketing
team to insure that [redacted] email address is permanently removed from
our Data base, so no further Newsletter email advertisements will be
sent to him. As he has requested a Check for $50.00 for his time and
inconvenience, we have agreed to issue him a Gift Certificate for $50.00. The
Gift Certificate will be mailed out to him for delivery with about 10 business
days.
 
Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns
regarding this matter, please let me know.
 
 
Sincerely,
 
 
 
 
 
 
*
 [redacted]
 
[redacted]
 
Jackson and Perkins
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 17, 2017  Ms. [redacted]Dispute Resolution DirectorRevdex.com of Upstate South Carolina408 N Church Street, Ste CGreenville, SC  29601-2164  Re:       Revdex.com Case [redacted]   ID # [redacted]            Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms. [redacted],  Please apologize to Mrs. [redacted], when ordering our roses online it states “Ships in Spring at proper planting time for your zone” we do not state as “In Stock”. We understand this can be very confusing if the roses do not ship as expected. Unfortunately because we deal with living plants there are delays from time to time receiving product from our growers. If Mrs. [redacted] prefers we can cancel her order due to the long delay.   Please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.  Sincerely,    Angela D[redacted] Customer Service Administrator Jackson and Perkins  1-800-[redacted] ext [redacted]

May 15, 2015
[redacted]
Dispute Resolution Director
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC 29601
Re: Revdex.com Case [redacted] - Case #[redacted]
Park Seed Order #[redacted] & [redacted]
Dear [redacted],
Again, we apologize for the inconvenience. [redacted] is correct and she did not receive the petunia plants. Unfortunately, our fulfillment center was unable to ship the petunia's due to quality issues. The petunia plants have been cancelled off the order and the charge card was not billed.
In regards to the 15 concord grape plants on order [redacted] We are sorry to learn the grapes have failed to grow as expected. Unfortunately, upon review of the order it appears the Grape Concord Blue Vitis were ordered outside of the recommended growing zone and are not under guarantee. The grape plants are recommended for growing zones 5 to 9. Based on the USDA, [redacted] zip code of [redacted] puts her in a growing zone 4, which is too cool for the plants to grow or thrive.
Our guarantee states:
We guarantee all Park Seed products to be high quality, true to type, shipped properly, and to perform as advertised. Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation.
Please convey our apologies to [redacted] for the in convenience. If you have other questions or concerns in regards to this matter, please let me know.
Sincerely,
[redacted]
Customer Service Administrator
Parkseed Company [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for your help.  If I do not see the refund to my [redacted] in 5 days, I will be back in touch.
Regards,
[redacted]

December 19, 2016     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – Case #[redacted]...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],     Thank you for bringing Mrs. [redacted]’s concerns to my attention. Reviewing her order I found that a Supervisor in the Call Center has had a refund processed and sent back to the Visa card used for the purchase on 12/15/16 in the amount of $86.85.   Please convey our apologies to Mrs. [redacted]’s again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided delivery is actually received this Friday, 3/31/17.  I would appreciate an email or response here with a tracking number.  I'm very hesitant that indeed my order will be shipped out today for a Friday delivery.Additionally, in Park Seed's response it's stated that website says a 10-14 day lead time on this product.  I did read that and in fact that's why I didn't contact Park Seed until 3/21/17 (14 days after order was placed on 3/7/17).  As I previously stated, I did not receive a response to the email asking for an order status.  I then called cust service on  3/24/17 and was told they couldn't give me a status of my order and that they'd call me back.  I never received a call back therefore I called again on 3/27/17 and once again a status wasn't given to me.  All of this could have been avoided provided I was given an updated status.  Communication is lacking on Park Seed's end to say the least.  This order was a gift which I needed for this Friday evening and without being given a status until now, I've purchased a different gift to replace it.  I will still accept this order and keep for myself.  Again, provided it is received this Friday, 3/31/17.Thank you,[redacted] 
Regards,
[redacted]

December 15, 2016     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – Case #[redacted]              Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],       Thank you for bringing Mrs. [redacted]’s concerns to my attention.   We apologize for the miscommunication here in our Call Center. I can confirm the Gift Certificate did in fact mail out late last week.   Please convey our apologies again to Mrs. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

June 8, 2015
[redacted] Dispute Resolution Director
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC 29601-2164
Re: Revdex.com Case [redacted] – Case #[redacted]
Wayside Gardens Order #[redacted]
Dear [redacted]
Please let me begin by apologizing for the difficulties surrounding [redacted] order. We are sorry to hear that some of the plants on [redacted] order have failed to grow as expected. To better assist us in determining the issue with the plants our horticulturist requested that pictures of the plants be emailed for review. At the time we were unaware the plants did not show any top growth and photos could not be taken.
Unfortunately, the plants are not available for replacement. As a customer courtesy we have issued [redacted] a merchandise credit in the amount of $[redacted] which can be redeemed on a future order. The merchandise credit number is [redacted].
Again, we ask that you please convey our apologies to [redacted] for any inconvenience. If you have any other questions or concerns regarding the matter, please let me know.
Sincerely,
[redacted]
Customer Service Administrator
Wayside Gardens
[redacted]

April 10, 2017     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – Case #[redacted]...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],     Please apologize to Mr. [redacted] for the UPS delivery error. We are filing a complaint with UPS as Mr [redacted] has verified he is a single family home and an apartment number is not needed as UPS is stating. Please advise Mr. [redacted] that we are processing a refund of $199.95 back to his Visa card.   Please convey our apologies to Mr.[redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] 12/22/16  The disputed amount has been credited back to my account and I am satisfied with this resolution.  I am appreciative of the efforts of the Revdex.com in resolving this issue.  Thanks!

June 3, 2015
[redacted]
Dispute Resolution Director
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC 29601
Re: Revdex.com Case [redacted] - Case [redacted]
Jackson and Perkins Order #[redacted]
Dear [redacted]
Thank you for bringing [redacted]...

concerns to our attention. We apologize [redacted] has not received a response to his inquiries or calls. We pride ourselves on delivering top quality products and services in a timely fashion. Unfortunately, this was not achieved on his order.
Our records indicate that we received a gift order for [redacted] via our website on 5/04/15 and the order was shipped via UPS on 5/05/15. We are sorry to hear one of the Rose Double Red Simplicity is not performing as expected. On 5/26/15 we received notification from [redacted] in regards to the size and growth of the plant. At that time [redacted] was advised to perform a scratch test and based on the results our horticulturist has advised to give the rose more time for growth. In addition, to help stimulate the roots for growth the horticulturist has recommended using a 1/4 cup of Epsom salt to a gallon of water. This solution can be applied by spraying/misting the canes and pouring the remainder of the solution at soil level to the plant. The solution can applied to the rose twice a month and growth should be visible within 2 weeks of the first application.
We would like to assure [redacted] the rose is under guarantee until early August. Within the next few weeks after providing the recommended care if the plant fails to show growth we ask that [redacted] please contact us. We continue to be committed to providing all of our customers with the highest standards of service in the industry.
Please convey our apologies to [redacted] for the in convenience and delay in resolution. If you have other questions or concerns in regards to this matter, please let me know.
Sincerely,
[redacted]
Customer Service Administrator
Jackson and Perkins [redacted]