Aluminum Men Super Gutters & Screen Rooms, Inc.

May 02, 2017     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   ID # [redacted] ...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],     Please apologize to Mr. [redacted] for not being able to ship and delivery as he was requesting. Unfortunately his Cephalotaxus Yewtopia plant is on back order and delaying the shipment. As a result, I have flagged his order to split ship all available items ASAP. We apologize that he has not received a response from his email inquiries. During the peak season we can fall behind on responding to emails due to the sheer volume of emails received daily. Researching I was unable to locate his emails.    Please convey our apologies to Mr. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I will not accept a company credit that forces me to extract my three year old refund by making yet another purchase from a company that proves it does not deliver the products it promotes.I have absolutely no interest in making another purchase from this company and feel that three years of my uncompensated time spent in anticipation of blooming Primrose lilacs is not something I wish to repeat.I will accept a prompt full cash refund either by check or money order.
Regards,
[redacted]

June 27, 2016     [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – [redacted]              Park Seed, Wayside Gardens and Jackson and Perkins   Dear [redacted]       Thank you for bringing [redacted] concerns to my attention.   As a courtesy, we will be voiding [redacted] merchandise credit and issuing a refund of $109.90 back to the credit card used to make the purchase.   Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,       [redacted]   [redacted]   Jackson and Perkins   [redacted]

April 20, 2015  Re: Revdex.com Case [redacted] – Case # [redacted] Jackson and Perkins Order #[redacted] Dear [redacted], Please let me begin by apologizing for the difficulties and confusion surrounding the shipping of [redacted]'s order. Upon review our records indicate the order was placed via...

the website on 3/23/15 and delivered via ups surepost on 4/10/15 with free shipping. The tracking number is [redacted]. [redacted]'s charge card was billed $[redacted] on 4/7/15. Jackson and Perkins bases it shipping schedule on the USDA hardiness zone recommendations. The USDA Hardiness Zone recommendations are intended to be used as guidelines only. The zones are determined by the average low temperatures, at any given zip code, and do not take into consideration such variables as altitude, micro climate conditions, summer heat, etc. We apologize if [redacted] was advised via the website the order would be shipped by Easter. Unfortunately, this information was incorrect. We pride ourselves in offering the upmost service to our customers and will not settle for less. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. We ship at the best time for planting and our expert horticulturist staff determines the proper planting time in each region of the country. As customer courtesy we have issued [redacted] a merchandise credit for the rose due to the misinformation received in regards to the shipping of the order. The merchandise credit number is [redacted] for $[redacted] and can be redeemed on the next order. Once again, we deeply apologize for the misinformation and ask that you please convey our apologies to [redacted] for any inconvenience. If you have any questions or concerns in regards to this matter, please let me know. Sincerely, [redacted] Customer Service Administrator Jackson and Perkins [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Part of my order has not yet been shipped.I would not be so perturbed if the people at the business had had the courtesy to respond to any of my emails. And it seems odd that the only thing they respond to is a note from the Revdex.com. I won't push the complaint further in any formal way but this is my real reaction. And I sincerely do thank you for your help in getting at least part of my order to me. Now we'll see whether it actually arrives.
Regards,
[redacted]

April 20, 2015 Re: Revdex.com Case [redacted] – Case #[redacted] Jackson and Perkins Order #[redacted] Dear [redacted], Please let me begin by apologizing for the difficulties [redacted] has experienced with getting the issue resolved with the rose order. Upon review our records indicate the order...

was shipped via [redacted] on 1/28/15 and delivered on 2/05/15. The tracking number is [redacted]. We pride ourselves on delivering top quality plants and services in a timely fashion. We guarantee all Jackson & Perkins plant products to be high quality, true to type, shipped properly, and to perform as advertised. Our goal is to meet and exceed the expectations of every customer. Unfortunately, on [redacted]'s order our goal was not achieved. However, our records indicate an adjustment has been made on the order for a refund of $[redacted] to be issued back to the respective charge account. We ask that [redacted] please allow 3-5 business days for the credit to appear on her charge statement. Once again, we deeply apologize the item fail to grow as expected and ask that you please convey our apologies to [redacted] for any inconvenience. If you have any questions or concerns in regards to this matter, please let me know. Sincerely, [redacted] Customer Service Administrator Jackson and Perkins [redacted] ext. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 19, 2016     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – Case #[redacted]...

            Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],       Thank you for bringing Mr. [redacted]’s concerns to my attention.   We apologize for any inconvenience caused.  Upon reviewing Mr. [redacted]’s order I seen it was noted that he had emailed in Photo’s that had been forward to our Horticulturist department for review. I am so very sorry that no one has reached out to Mr. [redacted] since that time and resolved this for him. I have adjusted his order to refund him for the 9 roses that failed to survive. As the order shows the priced paid per rose was $11.17, Mr. [redacted]’s refund is in the amount of $100.53.   Please convey our apologies to Mr. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-3[redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 23, 2016     Ms. [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – [redacted] [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   Dear [redacted]       Thank you for bringing [redacted] concerns to my attention.   As stated in our Guarantee, our roses are under guarantee for 90 days from the date of receipt. Mrs. [redacted] rose delivered on April 27th, 2016, therefore the Guarantee expiration date was July 27th, 2016. [redacted] did not contact us about the rose failing to grow until August 22nd 2016 well past the expiration date of her guarantee. Unfortunately we are unable to issue a credit, refund or replacement due to the Guarantee expiring over a month ago.     Please convey our apologies to [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         [redacted]   [redacted]   Jackson and Perkins   [redacted]

May 12, 2016     [redacted] Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       [redacted]...

             Park Seed, Wayside Gardens and Jackson and Perkins   Dear [redacted]       Thank you for bringing [redacted] concerns to my attention.   Upon reviewing the notes on [redacted] order I found that we actually replaced 2 of the 11 roses ordered on 5/3/16, the [redacted] and [redacted] after she spoke with one of our representative. She stated the 1 [redacted] tree rose is alive.  We are refunding her for the remaining 8 roses in the amount of $238.60. The credit that was issued in error for $109.80 has been voided.   Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,           [redacted]   Jackson and Perkins   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will supply the new expiration date for the MasterCard [redacted].
Regards,
[redacted]

August 11, 2017  Ms. [redacted]Dispute Resolution DirectorRevdex.com of Upstate South Carolina408 N Church Street, Ste CGreenville, SC  29601-2164  Re:       Revdex.com Case [redacted]     ID # [redacted]              Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms. [redacted], Upon further review with upper Management the decision has been made to issue a full refund of $76.85 to resolve this matter as a customer courtesy. All information has been forwarded over to our Horticultural/Botany department for research.  Again, please convey our apologies to Mrs. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.  Sincerely,   Angela D[redacted] Customer Service Executive Jackson and Perkins  1-800-[redacted]

April 08, 2016
 
 
[redacted]
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC  29601-2164
 
 
     Re:       [redacted]...

[redacted]       Park Seed, Wayside Gardens and Jackson and
Perkins
 
Dear [redacted]
 
 
 
Thank you for bringing [redacted] concerns
to my attention.
 
We are so sorry for the inconvenience
caused to [redacted]. We are sorry to learn of his disappointment with our
service.  On very rare occasions,
uncontrollable events occur that make it impossible for us to delivery as
promised. His most current order was adjusted already to refund him in full for
the purchased price of $6.86 and was sent to is banking establishment on
3/29/16.
 
Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns
regarding this matter, please let me know.
 
 
Sincerely,
 
 
 
 
 
 
 
 [redacted]
 
Customer Service [redacted]
 
Jackson and Perkins
 
[redacted]

December 20, 2016     Ms. [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina 408 N Church Street, Ste C Greenville, SC  29601-2164     Re:       Revdex.com Case [redacted]   – Case #[redacted]             Park Seed, Wayside Gardens and Jackson and Perkins   Dear Ms. [redacted],       Thank you for bringing Mr. [redacted]’s concerns to my attention.   Please advise Mr. [redacted] that his refund in the amount of $100.53 will be posted back onto his account within 3-5 business days.   Please convey our apologies to Mr. [redacted] again for any inconvenience this may have caused.  If you have any other questions or concerns regarding this matter, please let me know.     Sincerely,         Angela D[redacted]   Customer Service Administrator   Jackson and Perkins   1-800-[redacted] ext [redacted]

Good morning [redacted].  I checked on this with one of my supervisors this morning.  Please see below: Yes, this refund was sent to bank on 3/25/17 in the amount of $242.25.

June 9, 2015
[redacted]
Dispute Resolution Director
Revdex.com of Upstate South Carolina [redacted]
Greenville, SC 29601
Re: Revdex.com Case – [redacted] #[redacted]
Jackson and Perkins Order #[redacted]
Dear [redacted],
Please let me begin by apologizing for...

the difficulties surrounding delivery and condition of [redacted] order. Upon review, our records indicate on 1/30/15 and order was placed via the website for 12 roses. On 2/3/15 11 of the roses shipped via [redacted] and on 2/4/15 the 1 remaining rose shipped [redacted]. Unfortunately, the roses were ordered outside of the recommended growing zone for [redacted] area. Based on the USDA [redacted] is located in a hardiness/growing zone 12. The hardiness zone for the roses on the order range from zone 4 to 10 and would have made it difficult for the roses to thrive or survive.
Our guarantee states:
We guarantee all Jackson & Perkins plant products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase.
If any product was damaged in shipping, please contact us immediately.
To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:
•Roses, bulbs, perennials, trees, and shrubs: ?For plants received in Spring, contact us by June 30th of the year received
?For plants received in Fall, contact us by June 30th of the year after receipt.
Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation.
However, as a one time customer courtesy we have issued [redacted] a refund back of $286.87 for the 11 roses arriving in poor condition to the charge account on file. We ask that [redacted] please allow 3-5 business days for the credit to process. When placing future orders with Jackson and Perkins we ask that [redacted] please be aware of the recommended hardiness zones of any plant product requested.
Once again, we deeply apologize for any inconvenience and ask that you please convey our apologies to [redacted]. If you have any questions or concerns in regards to this matter, please let me know.

Sincerely,



[redacted]
Customer Service Administrator
Jackson and Perkins [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As a first time customer the experience wasn't good at all, especially with the phone representative hanging up on me.  I am glad, however, to see that this business does care about its customers.
Regards,
E[redacted] W[redacted]

April 21, 2015 Re: Revdex.com Case [redacted] [redacted] – Case #[redacted] Jackson and Perkins Order #[redacted] Dear [redacted] Again, we apologize that the plant did not ship out as expected for [redacted]. However, the issue with the order was due to the rose did not ship as expected and we were happy to waive the shipping charges. As a customer courtesy, since [redacted] decided to keep the order and because there was not an issue with the quality of the plant at time of delivery we were happy to issue a merchandise credit that could be redeemed on another order in the future. If [redacted] does not wish to keep the merchandise credit may we suggest she give it to a close family member or friend. As stated under our guarantee below: We guarantee all Jackson & Perkins plant products to be high quality, true to type, shipped properly, and to perform as advertised. If the plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase. Once again, we apologize for this unfortunate situation and ask that you please convey our apologies to [redacted] for any inconvenience. If you have any more questions or concerns in regards to this matter, please do not hesitate to let me know. Sincerely, [redacted] Customer Service Administrator Jackson and Perkins [redacted] ext. [redacted]

[redacted]
Dispute Resolution Director
Revdex.com of Upstate South Carolina
408 N Church Street, Ste C
Greenville, SC  29601-2164
 
 
[redacted]       [redacted]       [redacted]...

[redacted]
             Park Seed, Wayside Gardens and Jackson and
Perkins
 
Dear [redacted]
 
 
 
Thank you for bringing [redacted] concerns
to my attention.
 
We are so sorry to have inconvenience
caused to [redacted] We are sorry to learn of his disappointment with our
service.  On very rare occasions,
uncontrollable events occur that make it impossible for us to delivery as
promised. The grower of the Mushroom kits did delay shipping due to
temperatures. However it has been confirmed that they will begin shipping early
next week.
 
Please convey our apologies to [redacted] for any inconvenience this may have caused.  If you have any other questions or concerns
regarding this matter, please let me know.
 
 
Sincerely,
 
 
 
 
 
 
 
 [redacted]
 
[redacted]
Jackson and Perkins
 
[redacted]