American Access Casualty Company

The claim was reported by the insured on 6/26/ On 6/28/at 8:a.m., the claims adjuster called the insured and left a voicemail at his phone of ( [redacted] We will request our claims department immediately follwith the insured regarding the status of his claim

Thank you for the inquiry Our investigation reveals we have inspected the claimant's vehicle We are pending a statement from our insured in order to conclude our liability investigation Due to the fact there was no police report filed, we must verify the facts of the loss with our insured Once we speak with our insured, we will be able to move forward with our investigation Eleana [redacted] spoke to the claimant on 2/13/and explained the above She will keep her advised of our progress in this matter

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Contact Name and Title: [redacted] Clms Mgr Contact Phone: (XXX)XXX-XXXX This is in response to your inquiry on your file number XXXXXXXX and the complainant [redacted] Mr [redacted] indicates that he has filed a complaint with the *** Department of Insurance who is the proper governing body, please refer him to them for our position in this matter Sincerely yours, American Access Casualty Company [redacted] Claims Manager

I have on numerous of times submitted the information that they requestedEach time they have said they never received itI have even sent it the attn." of the person name they told me to send it toThat person name is [redacted] ,which she said she will get itNow they 're saying they still have not received itI have no reason to lieI even asked the person her last name she told me she is the only one there with that nameThis company is bogus and the public need to know about them, which I will doThey need to refund my down payment Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The Claim # [redacted] your customer is [redacted] and his Policy # [redacted] Sincerely, [redacted] ***

Our claims department spoke to the insured at 9:a.mthis morning and advised due to the fact there was no forced entry to the vehicle, there is no coverage under the policy per the exclusion A denial letter outlining the exclusion was sent to the insured as wellPlease let me know if you have any further questions and/or concernsThank you

The shop that completed repairs is not equipped to handle sensor issues which is why we requested she take it to a shop that can run a diagnostics check on the vehicle The claim representative offered a rental to the claimant, but we do not owe for her time off of work to take her vehicle in for repairs

The $check was issued on 10/17/and is coming from Illinois

This is in response to your inquiry on your file number [redacted] and the complainant [redacted] *** Ms [redacted] is a 3rd party claimant who wants to have her property damage claim resolved Her initial claim was resolved for 100% of our estimate or $ The settlement check was issued on May 6, Additional damage was found upon tear down and a supplement payment was issued for $to conclude the matterIf you have any further questions please do not hesitate to contact me at ###-###-####Sincerely yours,American Access Casualty Company [redacted] Claims Manager

Complaint: [redacted] I am rejecting this response because we still need resolution and payment Here's the clarifying info you need: Claim # [redacted] (this is my husband) Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

We did attempt to contact the witness by phone and we have also reached out to him by mail To date, we have yet to hear from him We need to know if he actually saw the impact or just the aftermath of the collision If he did witness the impact, we will require a recorded statement from him a there was no police report filed in this matter to assist us with our investigation.We are faced with a coverage issue as there is a potential unlisted operator involved Due to the venue, (Arizona) we are unable to run a TLO report to secure updated contact information including phone numbers and/or a current address We need to resolve the coverage issue and then determine if the witness actually saw the impact as well

Thank you for the inquiry Our records show the check was originally issued on 11/20/to [redacted] , [redacted] Houston, TX Apparently, the check was never delivered to Mr [redacted] We spoke to him on 12/11/and advised we would void and re-issue the check which we did We did send it to the correct address when it was originally issued, so we are unsure why it was never received The replacement check is being sent via overnight mail, and the tracking # is [redacted] US We apologize for the delay

This is in response to your inquiry on your file number [redacted] and the complainant [redacted] Ms [redacted] is a 1st party insured who wants to have her collision claim resolvedThe loss occurred on May 4, and it was reported to American Access Casualty Company on the same day Our investigation has been completed on this claim and the repairs to her vehicle have been approved for $minus her deductible of $for a net settlement of $ She may contact the repair facility to set up an appointment for repairsSincerley yours,American Access Casualty Company [redacted] Claims Manager

The adjuster's direct phone number is ( [redacted] . Please refer to your claim number when calling. It is [redacted] . I will have the adjuster, [redacted] , contact you ASAP but I also wanted to provide his direct phone number for you.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

On 07/19/2017, Ms [redacted] issued a non-owner’s policy with and SR-effective 07/20/ The SR-was sent electronically but was rejected by the stateWe contacted the Secretary of State and confirmed that Ms [redacted] does not require an SR-filing at this timeThe SR-has been removed from Ms [redacted] ’s policyOn 07/25/2017, we received an insured’s request to cancelThe cancellation has been processed from the date Ms [redacted] signed the cancel requestA refund of $will be issued to Ms [redacted] on 08/01/

We confirmed with [redacted] that Mr[redacted] was originally proceeding through them for vehicle repairs Then he changed his mind and decided to proceed through us for his repairs [redacted] advised us they stop paid the original payment they had issued on Mr [redacted] behalf The shop repaired the vehicle per [redacted] estimate, not our estimate We owe reasonable rates for the area which is what our estimate is based on We did make a concession in the amount of $but there is no additional payment due towards repairs of Mr [redacted] vehicle We also paid him $per day for loss of use for a total of $150.00.Regarding his alleged diminished value claim to date, Mr[redacted] has provided no documentation to indicate his vehicle has sustained any diminished value

The value is based on CCC, Certified Collateral Corporation They are a highly reputable source for providing accurate vehicle values Regarding taxes, we do not owe a third party such as Ms [redacted] for taxes on her replacement vehicle and as previously mentioned, it is the vehicle owner's responsibility, not our, to mitigate her own damages which includes moving her vehicle (as only she can authorize her vehicle to be moved) to a storage-free facility The claimant has the option to proceed through her own insurance company (if she carries collision coverage) considering she is not happy with our offer/procedures

Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: ***, Clms Mgr
Contact Phone: (XXX)XXX-XXXX
This is in response to your inquiry on your file number XXXXXXXX and the complainant *** ***
Ms.*** indicates that she wants us to send over the
evaluation that we used for the value of her vehicleBe advised that the value was emailed to her lien holder on *** 28,
Sincerely yours,
American Access Casualty Company
***
Claims Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept that because that's not all I want and they would know what I want if someone would actually communicated with me I had to make a better bins complaint just for someone to call me back to see was going on that's unacceptable i'm not trying to tell them how to run a business however I believe communication is important key and running in the business my car was totaled in February why am I still trying to get paperwork in July and at this point I don't need anything to be sent to the lienholder everything needs to be directed to the gap insurance company and they just don't understand and they won't comply all I need is a cause of loss letter detailed
Final Business Response /* (4000, 13, 2015/08/11) */
Contact Name and Title: ***, Clms Mgr
Contact Phone: (XXX)XXX-XXXX
This is in response to your follow up inquiry on your file number and the complainant *** ***
I *** have someone contact Ms*** to handle the issue as hand
Sincerely yours,
American Access Casualty Company
***
Claims Manager