American Access Casualty Company

Complaint: ***
I am rejecting this response because: We have not received any settlement notice
Sincerely,
*** ***

Thank you for your inquiry. Liability was accepted on June 2, 2017. That same day, we called the claimant and left a message advising we accepted liability, but we needed to verify ownership of the vehicle in question before payment could be issued. We requested she call us back
with the VIN. On June 27, 2017, the claimant contacted us with the VIN but when we attempted to run it to verify ownership, it came back as an invalid VIN. We were eventually able to verify ownership by running the license plate number and on July 13, 2017, payment per the preliminary repair estimate in the amount of $was issued to the claimant. We attempted to reach the claimant by phone to explain the payment was being issued, but we had to leave a message. This matter is now concluded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This consumed has previously filed a *** Department of Insurance complaint to which we provided an answer to the Department on September 11, 2017. This matter is pending with the *** DOI. Please let me know if you need any further information

Complaint: ***
I am rejecting this response because: it has been months since the accident with no adequate response from the companyTheir practice is unethical since they refused to talk to my lender and when finally did they told my lender they were waiting for me on somethingThat was not the case since I was calling American Access every other day and they would not give me an answerThey have not provided rental car or pay for storage of my vehicle which is a common practiceCustomer service is terrible since nobody knows anything, they lie and backtrack on whatever they said priorTerrible sservice and no resolution in months is inexcusable especially when people's living depends on their vehiclesThey hhave also failed to speak with the shop to let them know about storage payment etcThey are causing the delay, therefore they should assume responsibility for storage fees since it's out of my hands.
Sincerely,
*** ***

The insured's vehicle was estimated, and per the preliminary repair estimate, the damage is below the insured's deductible. A letter and a copy of the estimate has been sent to the insured, but he likely has not received it yet. Our claims department will reach out to him today to
discuss further. Thank you

Thank you for the inquiry. I am unable to locate an American Access claim file with the limited information provided. Please provide me with the American Access claim number and/or our policyholder's policy number so that I can locate the claim file and further assist the customer

Our company has no record of a loss being reported on Mr*** policy. Our system was not down yesterday. Mr*** can call our Claims Department back at *** to report his loss. Our toll free number is ***

Complaint: ***
I am rejecting this response because: You still have not addressed the fact that that you low balled me with an offer of $to fix my vehicle when damages where well over $2,Which could be clearly seen in the pictures that I sent to the adjuster *** *** on 9/27/17 Not to mention no call back from the adjuster. Your honestly telling me after weeks from the DOL that you cannot get a hold of your insured? Perhaps you need to review your policy on whom you sell policies to. Only out of frustration did I have to go through my insurance company because my bumper was falling off my vehicle from the accident, which cost me $($deductible and $for the rental.) And only after I made complaints to the Revdex.com and Texas insurance commission did I receive a call back from you. You need to review you customer service policies, especially when your driver is at fault. Dealing with American Access has been a nightmare, that no one should have to go through
Sincerely,
*** ***

Complaint: ***
I am
rejecting this response because:Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and they are asking for information on my part" This message originally read on 7/3/2017Thank you for the inquiry. Can you please provide your policy number and the date of loss so I can locate you in our system? I will then be able to direct you to the proper management person"Policy# ***, June 17,The accident occurredClaim# ***Sincerely, *** ***

April 19, Revdex.com of Chicago & Northern Illinois, Inc*** *** *** *** *** *** Chicago, IL Complainant: *** *** *** Case #: *** To Whom It May Concern: In reference to this case number, a personal automobile
insurance policy number *** was issued for *** *** *** through American Access Casualty Company, NAIC #*** effective 01/01/2017. This policy had been issued with a prior coverage discount for a premium of $1,328.00. In order to keep the discount, the insured is required to send proof of their prior insuranceWe did not receive the proof of prior coverage so the discount was removed, which created an additional premium of $The agent had multiple conversations with the insured, noted on the policy, regarding the missing proof of prior insuranceWe have never obtained the necessary proof we needed to add the discount back on to the policy. On 01/18/and 02/01/we sent bills to the insured for the amount of $The insured made payments on 01/31/and 02/28/for the amount of $Since the discount was removed the bills increasedOn 03/01/2017, we sent a bill to the insured for $advising the policy would cancel on 03/21/if a payment was not receivedNo further payment was made to the policy If you have any further questions, please feel free to contact me at (*** *** Sincerely, *** *** *** *** Underwriter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** called the customer on July 10, at 4:p.mand reached his voicemail. He left a message advising we had received his photos and an estimate would be written and we would follwith him once the estimate was received. I will have *** call the customer again

This is in response to your inquiry on your file number *** and the complainant *** ***
Ms*** is a 3rd party claimant who wants her property damage claim resolved and indicates that she has incurred rental expenses. The claim was reported to American Access Casualty
Company on June 14, 2016, at which time our investigation was opened. An offer of settlement was given on June 21, for the amount of $1918.73, which was 100% of our damages. The offer was accepted and vehicle was taken to a repair facility of Ms*** choice. Upon tear down of the vehicle additional damage was found and approved for the amount of $1465.55. The supplement was paid and sent to her repair facility. In regards to her rental expense, we do not direct bill with the rental carrier, however it is in a reimbursement basis only. We are waiting on Ms*** to submit her rental bill for review. Upon receipt we will proceed accordingly. Sincerely yoursAmerican Access Casualty Company *** ***Claims Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
So sad you have to complain to make people do their job
Sincerely,
*** ***

Correct, you did already submit reimbursement for the first round of fixes However, the adjuster was incorrect in his findings that the time spent at the body shop the second time actually WAS related to the accident We have a signed statement from the body shop detailing the work that they did do in that second time there - and that it was in fact work that was still related to the accident Whether they missed doing the work the first time or what happened is not my concern or should be - just that it was done and our car is returned to a condition pre-accident This is insanity that we are on the hook for this ridiculous amount of money due to complete incompetence of communications from your adjuster If he had just talked to the body shop as planned, this would not even be an issue or a question It was not our choice or ideal to drive a low cost rental car for that long I'm not sure what you hope to gain by denying this but expect a legal battle if this is not resolved to our favor and quickly I do see there are a few outstanding legal filings in the court system against this company and I'm happy to add more litigation to the mix to make sure the point is driven home that you cannot treat consumers this way....ESPECIALLY when the accident was your client's fault. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I am sorry you feel that way. Unfortunately, there are certain procedures we need to follow before we can accept liability. As far as additional damage to your vehicle, if the shop needs a reinspection, they can contact us and we will take a look at the additional damages

Complaint: ***
I am rejecting this response because: we have a police report and a third party was at the scene*** actually talked to the witness who actually called in the accidentThere were two police officers a male and a ladyThe lady is not on the police report but she looked at the cycle of the lights*** will be able to verify that as wellTell *** to call the police department and ask for the dispatch department to obtain the witness that called and reported the accidentThe witness actually waited with us until the police came
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Too bad my complaint was in reference to the call I made to ***, not the *** call she made back to me that dayYou're an ***Don't contact me againMy team has taken over this situation so all contact will be through themGood bye and good riddens!!!
Sincerely,
*** ***

The claimant submitted a rental bill in the amount of $464.20. On June 26, 2017, we issued a check in the amount of $to the claimant for his rental expense at $per day plus sales tax, and today we are issuing another check in the amount of $which is the balance of the
rental invoice. We apologize for any inconvenience this may have caused