American Airlines

Passenger has been contacted under case number *** and additional information has been requested

Complaint: ***
I am rejecting this response because: I was promised two $evouchers and did not receive them as promisedOnce again American Airlines screw up is not my problemInstead of receiving what was promised, I received one $evoucher, which would not be worth the hassle and aggravation to use with American Airlines when the company causes delays that result in a loss of vacation days and customer service reps that are rude, unprofessional, and lack empathy and understanding for the customers situation.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: American Airlines has not sent me any correspondence to resolve this complaint
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: it was an automatic response stating that my complaint has been addressed by the companyIt mentioned no details that were specific to my situation, and the assertion that the company addressed and resolved my complaint is simply untrue
Regards,
*** ***

Passenger was contacted under case *** on March 2, 2018. Please see attached

Passenger has been contacted under case number *** on March 24, See attached

Complaint: ***
I am rejecting this response because: I have responded directly to AA to this letter which was sent. They did not address the issue at hand. I was not asking for a refund of the $change fee, I was asking for a refund of the difference in airfare which I was told it would be by their rep when I gave them my credit card number vs what they actually charged me after putting me on hold to process the transaction. This difference is $118. They have come back to me stating they are going to look into the situation and get back to me, this is what I am waiting on currently
Regards,
*** ***

Passenger has been contacted under case *** and a resolution has been met

Complaint* ***
I am
rejecting this response because:American has not provided any type of compensation or credit towards my requestThey also have not taken any blame for having me fly across the country at the direction of their manager on site at *** airportI am still working to pay off plane ticket and will forever be at a lost for hotel that could not be cancelled day of arrivalAs a long time frequent flyer of AA, this has been very disappointing
Regards,
*** ***

Complaint: ***
I am rejecting this response because:My family and I have not yet been refunded for our flight that was cancelled.
Regards,
*** ***

Passenger has been contacted under case number *** and information has been provided

Complaint: ***
I am rejecting this response because:the business contacted me and they refused to offer an accommodation
Regards,
*** ***

“American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at ***”

Complaint: ***
I am rejecting this response because: American airlines has never responded to my complaint and are well deserving of my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because there has been no resolution to my complaint and the facts as stated by American Airlines are incorrect
Regards,
*** ***

Complaint* ***
I am rejecting this response because:I was unlawfully and intentionally denied to travel on the flights that I purchased and subjected to extreme mental and physical distress Ever since, I have vowed to never travel on American
Regards,
*** ***

Complaint: ***
I am rejecting this response because:In the message sent 3/12/18, AA indicates they contacted me on 5/26/and 5/28/This simply is not trueThis complaint has already been closed once due to no contact on the part of AAThen, they attach two .pdf files dated with the aforementioned dates somehow implying they had been sent to me previouslyHowever, I never received any correspondence from AA, outside of seeing these responses in the current message (from 3/12/18)As it appears AA has no intention of reimbursing or even attempting to satisfy me as a customer, I request the Revdex.com lower AA's business rating due to lack of communication and dishonesty regarding the handling of this complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There has been no communication, there has been no resolution. Please just call me or communicate some form of resolution
Regards,
*** ***