American Airlines

Complaint: ***
I am rejecting this response because: this is the same response the company sent me when I contacted them after they cancelled my flight costing me an extra night's hotel stay and transportation
due to flying me into a different airportPlease save your money and dignity and do not waste you time or funds on this disgraceful airlineI am well aware I will receive no further assistance for the money I lost due to picking this worthless airline, so I'll just do my best to let others know who likely will be dealing with should they make the mistake of choosing this airline
Regards,
*** ***

Passenger was contacted on March 14, under case *** Please see attached

Complaint: ***
I am rejecting this response because:
Just because my banking institution has refunded my money because they acknowledge you charged my account without permission does not equate to
the issue is resolvedAmerican Airlines should refund my bank the money as you were in the wrong My banking institution has not been made wholeThe fact that you are waiting plus months to respond further shows the lack of care or concern for you customers.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:My family and I have not yet been refunded for our flight that was cancelled.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:American Airlines has made no attempts to right their wrongsThey left us with horrible customer service and never paid back the money for the hotel room their employees promised we would get back They are built on lies This airline is a disgrace and I would never travel with AA or recommend this airline to anyone ever again They don't deserve a resolution, because we never received one as the customer
Regards,
*** ***

Customer was contacted on April 17, under case *** Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on March 24, See attached

Complaint: ***
I am rejecting this response because:In the message sent 3/12/18, AA indicates they contacted me on 5/26/and 5/28/This simply is not trueThis complaint has already been closed once due to no contact on the part of AAThen, they attach two .pdf files dated with the aforementioned dates somehow implying they had been sent to me previouslyHowever, I never received any correspondence from AA, outside of seeing these responses in the current message (from 3/12/18)As it appears AA has no intention of reimbursing or even attempting to satisfy me as a customer, I request the Revdex.com lower AA's business rating due to lack of communication and dishonesty regarding the handling of this complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There has been no communication, there has been no resolution. Please just call me or communicate some form of resolution
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I believe AA did not read my complain, and did not pay attention to what happened.The response I got from AA taking about the security and
*** check!, AA disregarded all the facts I listed !!AA did not offer any thing to fix the situation and compansate my loss!I will take a legal action and I will follow on my second complain with Division of consumar affair
Regards,
*** ***

Complaint: ***
I am rejecting this response because: American airlines has never responded to my complaint and are well deserving of my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because there has been no resolution to my complaint and the facts as stated by American Airlines are incorrect
Regards,
*** ***

Passenger has been contacted under case number *** on June 16, See attached

Complaint* ***
I am rejecting this response because:I was unlawfully and intentionally denied to travel on the flights that I purchased and subjected to extreme mental and physical distress Ever since, I have vowed to never travel on American
Regards,
*** ***

Complaint: ***
I appreciate the gesture however where and when are you sending Vouchers
Regards,
*** ***

Complaint: ***
I am rejecting this response because:the business contacted me and they refused to offer an accommodation
Regards,
*** ***

Complaint: ***
I am
rejecting this response because American Airlines never reimbursed us for the full cost of replacement items while our luggage was lostAs indicated in our original complaint, they reimbursed us for a portion of our loss, but not allWe made very clear what the total loss was so there should be no confusion on American's part about what is owed.It's unfortunate that all a company has to do is issue a vague statement saying they responded to us and Revdex.com will close the file! I would hope that the Revdex.com would pursue customer complaints more aggressively than thatAs someone who works in customer service and has addressed Revdex.com complaints, my company would never expect such a simple response to cut it
Regards,
*** ***