American Airlines

Passenger has been contacted under case number *** on January 17, and information has been providedSee attached

Passenger has been contacted under case number *** on March 24, See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wanted to know that somebody named *** reached out to me from American Airlines and was able to give me the credits that I
was asking for after I Emailed the CEO of American Airlines and a VP of customer experience directly. I'm satisfied with this result and have tried to close my ticket on your website but was unable to. So I'm requesting that it be closed here. Thanks,
Regards,
*** ***

Complaint* ***
I am
rejecting this response because: My issue has yet to be resolvedIt is now a year and only an apology has been madeThat is not satisfactory for my time wasted and lack of customer service I received since the entire processI need to be contacted ASAP with a resolution! It should not take a year to hear "an apology:
Regards,
*** ***

Passenger has been contacted under case number *** and more information has been requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me
Regards,
*** ***

Customer was contacted under case *** on April 17, 2018. Please see attached

Passenger has been contacted under case *** on
November 17, See attached

Complaint: ***
I am rejecting this response because: this response is from TWO YEARS AGO! What took so long I don't even remember what the complaint was!!!! What was is?
Regards,
*** ***

Passenger has been contacted under case number ***and information has been provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:It does not resolve the issue, or their communication policies.Additionally, they stated they contacted me on January 10th, which they did not. The letter they provided to the Revdex.com is in fact dated January 11th and I received it from the Revdex.com, not American Airlines
Regards,
*** ***

Passenger was contacted and resolution was met under case#***

Complaint: ***
I am rejecting this response because:The business response assumed their response was to my satisfactionThey simply issued a somewhat higher compensation dollar value, regardless of my satisfaction, and have
themselves considered the case closed. While I reject their assumption of my satisfaction, I accept that they will not offer a better resolution
Regards,
*** ***

Passenger has been contacted under case number ***
on August 24, See attached

I am rejecting the response from American AirlinesThey waited much too long to try to correct their wrong of destroying my luggageThey should have worked with me to mitigate this problem the same day
that my luggage was damaged and I drove back to the airport after getting home from my flightThey told me to bring my luggage so that they could see the damageThey offered me someone else's lost and found dirty luggageAnd, now after all this time, they are requesting for me to complete a long drawn out form to once again prove that they did not satisfy the customerI am rejecting this response because: They should have paid the cost to replace the suit case that they destroyed
Regards,
*** ***

Passenger has been contacted under case number *** on October 12, and case number *** on October 16, See
attachedPassenger was also contacted by phone to further explain on November
3,

Complaint: ***
I am rejecting this response because: it lacks consideration and is ultimately unfairWhile I do not expect a 100% reimbursement, a suitable percentage such as 50% will suffice
Regards,
*** ***

Customer was contacted under case *** on April 5, 2018. Please see attached

Complaint: ***
I am rejecting this response because: I have received nothing from the airlines regarding this issue
Regards,
*** ***