American Airlines

Complaint: [redacted] I am rejecting this response because:They have not responded and they are lying in their correspondence Regards, [redacted] ***

Passenger has been contacted under case number [redacted] and explanation has been provided

Complaint: [redacted] I am rejecting this response because: The business never responded to my complaint Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, in response to the letter from American AirlinesI did call her back and left a voice mail messageI also never received the vouchers she speaks about I told her about it in the voice mail Please follow up with them to make sure that they do give me those vouchers Thanks Regards, [redacted]

Passenger has been contacted: See attached

Passenger was contacted under case [redacted] and resolution offered and policy upheld

Complaint: [redacted] I am rejecting this response because: YesI would like to pursue this case furtherWould you like for me to re send details on such issues I experienced during my travels?Also, my phone on file is disconnected as I am living abroad at the moment Regards, [redacted]

Passenger was contacted under cases [redacted] and [redacted] and a resolution was offered

Complaint: [redacted] I am rejecting this response because:Nothing was resolvedThey did nothing but let time passI am still upset and do not feel my concerns were addressedI have not traveled American Airlines since then, nor do I plan to again until they treat customers with more consideration Regards, [redacted]

Passenger was contacted by phone on March 29, Passenger stated she does not want anyone from American Airlines to call her again

Passenger was contacted by phone on March 15, Suggestion on policy has been noted

Complaint: [redacted] I am rejecting this response because: I am in the military and can not just take trips from Charlotte to BWIWaiving a fee of $is not acceptable for my loss, embarrassment and inconvenience Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have already filed a lost item report over one week ago with no resolutionMy report # is [redacted] I have also learned from multiple sources American Airlines is not proactive in such matters and rarely offers resolution for the customerIn the very least, I deserve compensation for a new phone in a timely manner Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: it should not take TWO YEARS for a business to respond to a complaint through the Revdex.comThe temerity! Their customer service is awful, they don't accept complaint phone calls, and the one time they returned my email with a phone call the customer service representative was incredibly unprofessional and then hung up on meSo this TWO YEAR response time only surprises me because of the fact that they responded at allSo no, I do not accept this response from American AirlinesAnd actually, this has just upset me all over again Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me FINALLY Regards, [redacted]

Passenger was responded to in case [redacted] on February 4, See attached

Complaint: [redacted] I am rejecting this response because: I tried multiple time to speak to American Airlines or on [redacted] and I got no responseI'm expecting Revdex.com to assist me in getting in touch with the right person at AA Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received any correspondence nor any resolution on this issue from American AirlinesNo refund was issuedThis is not acceptable Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: AA did not resolve the issue or address it in my opinionI am not aware of any action AA took to contact me about it or solutions to avoid from happening to other passengers in the future Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] is the agent who rejected my claim the first time; also his lack of help the first time around helping me when I requested a supervisor to speak to returning my calls and letting me know certain things about this claim was horrible this response is basically the same thing he has said in my resolution...I still havent recieved a personal response from a supervisor or american airlines since I emailed them on this issue before I put my statement in with Revdex.comI called and asked could I speak to a supervisor numerous times american airlines treat customers like crap and they put day or limitations thats unheard of so they can use that as an excuse to not do what theyre supposed to....when I sent my paperwork in no one stated that this paperwork needed to be in within a certain amount of time and thats what customer service is about....if im calling in with a claim I should let you know all the guidelines and the stipulations before we would move on with the process which you all did not do and used that as an excuse to say that was the reason why you all denied my claim...american airlines also have tons of complaints from customers who signed up for there advantage club who also gets poor customer service all the time....In the resolution letters you have sent states that the documentation I sent in dont meet your criteria and couldnt be verified, when you said certain things about the documentation needed to be resent I tried and told you thats the only documentation we had....I called both stores myself and could verify so I cant understand how you all couldnt and on these documentations what all are you all looking for it clearly showes the store it was purchased from the item the amount the date the store clerk transaction number I dont see what more is needed to be seen; this is just another way for american airlines to let there employees get away with my items that was stolen out of my luggage and there employees to have terrible customer service Regards, [redacted] ***