American Airlines

Complaint: [redacted]
I am rejecting this response because: I didnt receive any email. The copy attached States the apology but when did they call or contact me that I don’t recall ? They have my email and...

they can contact me directly so we can resolve the issue. Thank you 
Regards,
[redacted]

Passenger was responded to with case [redacted] on March 1, 2018.  Please see attached.

Complaint: [redacted]
I am rejecting this response because:The only response from American Airlines is a form letter that has a lot of words but no action or even a true response to my very specific complaints.  I reject this form letter as it does nothing at all to fix the problems.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger was contacted under case [redacted] on January 15, 2018.  Please see attached.

Passenger has been contacted under case number [redacted] and resolution has been offered.

Passenger has been contacted under case number [redacted] on April 29, 2017. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:1.     I purchased tickets from a travel agent, named [redacted] which advertises extensively and has an A rating from the Revdex.com and a 5 star rating on Yelp.  I had no way of knowing that [redacted] was operating outside of American Airlines Program Conditions.2.     When I was contacted by [redacted] at American Airlines on Marcy 30, 2016, I fully cooperated with her investigation and provided her with all of the information I had.3.     On April 1, 2016, Ms[redacted] sent me a letter telling me “As it was clear that you were not aware that you were purchasing an award ticket, your account was only assessed half of penalty at this time, 97,500 miles…” and the miles were removed from my [redacted] account.4.     I have been a long term member of the frequent flyer programs at America West, US Airways, and American Airlines.  I have never violated the rules of the programs.
American Airlines removed 97,500 miles from my frequent flyer account and has not repaid them.egards,
[redacted]