American Airlines

Complaint: ***
I am
rejecting this response because:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me.They have made it clear that they will do nothing more to satisfy me as a customer they are wrong on there part I advise people to not use there service they do not valu there customers and have very bad customer service; since there is nothing more I in my power that I can do according to attorneys the fees the cost of further pursuit out weighs there debt to me I can do nothing but warn others of American airlines service
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: American Airlines put absolutely no thought or care into taking care of me as a customerThey ruined our already short trip when they could have very easily gotten us onto our connecting flight that we watched sit at the gate for over minutes before it even began to taxi away, yet the doors remained shut and not an employee in sight to help usWe were well within the minutes before those doors should have been shutI filed a complaint directly with them when we returned home and they spent less than minutes with their investigation and their responseThere is no way they could have completed a thorough investigation and formulated a response in that short period of time for an incident that happened a few days priorThey were simply dodging accountability with a canned response that they probably send to all customers who they rip offThis is the poorest level of customer service I have ever experiencedI travel a lot for business and I have already made it well known to anyone and everyone on my social media and my business contacts never to use American AirlinesOver 90% of the responses were negative comments about American Airlines so apparently I am not the only customer they have screwed overSeems to be a pattern for them and I will not accept their response until I am given the compensation I deserve for a failed vacation that they were directly responsible for causing
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This matter was not addressed I had a sales representative that was unfamiliar with the issue at hand, that called me and told me that my flight that horrific day, was
cancelled due to the weather! I could not believe after the hell and extra expense paid that they would call and lie to me! The pilot as well as the staff let us know the reason why the flight was cancelled was due to mechanical issues on the airplane This is NOT the consumers fault that American Airlines did not take the necessary precautions to ensure that customer whom paid almost $for a flight from Dallas to New Orleans would have a seamless safe flight My medicine, and baggage was lost, I had to pay for a hotel for a full day that I was unable to use This issue still needs to be addressed!
Regards,
*** ***

Complaint: ***
I never agreed to this resolution and it is definitely unsatisfactoryThis is an *intentionally* abusive and deceptive business practice by American Airlines.I was overcharged dramatically simply because I was
changing an existing ticketI'm not just talking about the $"change fee"...I'm talking about that $fee, AND being forced to buy higher-fare replacement tickets than those readily available for purchase, same day.AA is taking advantage of customers and intentionally overpricing their itineraries ON TOP OF "standard" change feesThis deserves class action.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on September 5, See attached

Complaint: ***
I am rejecting this response because:this complaint was not resolved in the best interest of the customer
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:
American Airlines took zero accountability for the flight issues! I'm outraged that they would feel this response is ok for the image of the airlines and for the customer service aspect of it! American Airlines should be assuming Accountability for the inconvenience, I lost a night with my family at beaches family resorts and was given a run around with multiple different flights and changes to reach my final destination of Montego Bay with my elderly mom and year old daughter, absolutely unacceptable!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Yes I was called by Mrs*** *** However,during this call during which the representative was rude and aggressive I clearly stated that AA should honor its OWN
statement which clearly states "10,miles/each of you".Upon receiving that message I thought that AA would render two times the 10K miles (as suggested in THEIR verbiage;each of you is what? it could refer to separate legs in a ticket etc.))and therefore I accepted that and thought the matter was finally closed.Customers are not responsible for reps having a poor grasp of the English languageAll I am saying honor what you suggested and get on with itThis back and forth, trying to intimidate the passenger, will not work and is a complete waste of time.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Yes, I finally was able to have them reinstate my miles. Had I not insisted on elevating this to a supervisor, I would
have lost them againAA did not set up proper linking of accounts when they merged with US Air. Regards,*** ***
Regards,
*** ***

Passenger was contacted under case *** on February 16, 2018. Please see attached

Complaint: ***
I am rejecting this response because:I was told on 3-different phone calls that my tickets were good to purchase tickets until March 5th, and that the date of my flight DID
NOT MATTER.I'm fine will following the rules as long as the rules are explained correctly by all the employees. I have asked multiple times NOT for a refund, but for my flights to take place in July as I was originally told they could.I have also asked for the transcripts of my conversations to prove what I have said is true and that the employees mislead me many times. This is not acceptable and not professional from a business.
Regards,
*** ***

Passenger has been contacted under case number *** on February 14, See attached

Complaint: ***
I am rejecting this response because:They say they responded to the inquiry, they never responded to anything
Regards,
*** ***

Passenger has been contacted under case number *** on January 12, See attached

Passenger has been contacted under case number *** on February 15, See attached

Customer was contacted on April 5, under case ***. Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Customer was contacted on April 18, 2018 under case #*** Please see attached

Complaint: ***
I am rejecting this response because:I feel strongly that American Airline did not honor their contract with me. I paid $for a flight from New York *** to *** Colorado and the return trip. On my departure day, *** airport was open and operating with delays and in fact, my sister who was booked on another airline did depart on time, an hour after my scheduled departure timeShe arrived in *** as planned that dayAmerican Airline rebooked me for the following day making no effort to get me on a flight on my scheduled departure day. When I did depart the following day, I made the trip to my connecting airport (Dallas/Fort Worth only to be stranded again. I cooperated with the American Airlines and left my checked bag on the aircraft as they suggestedI was offered no vouchers for my overnight stay or meals. American has since paid for my room and meal in the Dallas/Fort Worth areaThey have issued a $credit for another flight but it must be used with in one yearI have no plans for travel this year so the credit is of no use to me. These compensations are do not cover the cost of my resort roomThey do not compensate for time lost. American Airline should refund the cost of the flights from NY to Dallas and Dallas to ***
Regards,
*** ***