American Airlines

Passenger has been contacted under case number *** on August 17, See attached

Passenger has been contacted under case numbers *** and *** on April 11, See attached

Complaint* ***
I am rejecting this response because:
I believe it was an intentional malicious act on behalf of AA to overbook the flight for financial gains at the cost of passengers' suffering. It's not that there was no seat available on the flight, I had an assigned seat in first class, but AA wont allow me to board the first class on an economy purchase (it was not my fault), I know this because I asked the agent on phone if I could pay the fare difference and be able to board my booked flight. Also, I made repeated efforts and contacted AA during the course of my stay in Pakistan to make sure my seat was confirmed on my return flight
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for reaching out to meI resolved the issue with them
Regards,
*** ***

Complaint* ***
I am rejecting this response because:
The business has simply repeated their previous response - which I have a) mentioned in my complaint with Revdex.com, and 2)
the offered "Goodwill gesture" of 2x $coupons towards future travel is not acceptable because in sum it is only 40% of the requested reimbursementAlthough a coupon towards future travel is less desirable than actual monetary reimbursement, we would accept as solution a single travel voucher for $
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The situation calls for a full refund or something better than a simple $credit toward a future purchase. The offer is pathetic.
Regards,
*** ***

Passenger has been contacted under case number *** on July 17, and case *** on
July 20, See attached

Passenger has been contacted under case number *** on June 22, See attached

Complaint: ***
I am rejecting this response because:
I have yet to see the refund! They write pretty notes and make phone calls but yet to see actual results. I will accept the response once I see action.
Words with no actions are worthless. Please send the refund then I will accept your response
Regards,
*** ***

Complaint* ***
I am rejecting this response because:
The offered resolution was not any assistance at the time of the incident, not a refund due to their faulty scheduling, not any compensation for the money spent while stranded due to their incompetence, nor even an apology for the several missteps on their part
Regards,
*** ***

Complaint: ***
I am rejecting this response because American Airlines did not resolve this issue and never refunded the difference in refundable ticket fare that I am owed I continue to be highly disappointed in American Airlines' customer service
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: They have taken no actionTheir declination makes no senseI paid extra money for an earlier flightThey offered a service that I not only accepted, but paid extra money forThey failed to keep their implied promise by virtue of the fact that they did not get me to my destination sooner, I was later than I would have been had I stayed with the earlier flightI paid them $and they gave me nothing in return.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I am not sure how to reply to your message regarding a disputeBut it has been resolved
Regards,
*** ***

Passenger has been contacted under case number *** on January 11, See attached

Customer was contacted on April 17, under case *** Please see attached

Complaint: ***
I am rejecting this response because:If you won't refund my money then you're complicit with the third parties that do not explain what their insurance will provide. By still doing business with these companies you agree to their business practices. I'm now under a time crunch to schedule a flight or your company will take my money which is wrong. If you want to refund my money we can talkIf you insist that you won't refund the money then we are still in disagreementYou've offered a voucher of some kind which extends my deadline of May for just another yearI don't see in the voucher the willingness to waive any change fees. Regards,
*** ***

Passenger has bee called and explained policyCase number ***

Complaint: ***
I am rejecting this response because:I was not contacted and the issue was never resolved...This is a lie
Regards,
*** ***

Passenger was contacted under case *** on January 3, 2018.
Please see attached

Complaint: ***
I am
rejecting this response because:I just received a standard apologiesThe issue was expressed clearly to Revdex.com and the airline. I was delayed for different appointments at the same place ( I rescheduled the second appointment after I my flight was delayed for the first time) on different dates flying with AA. It caused me stress and time from work to reschedule the third appointment during regular working hours. It is said that we still dealing with case that happened years ago. I am sorry but I don't recall any resolution on this case
Regards,
*** ***