American Association of Christian Counselors, Inc.

Review: On Feb 28, 2014 I purchased three tickets for a total of $221.50 for the Wildfire Weekend event in [redacted] which was scheduled for april 25, 2014 then rescheduled for june 13, 2014. The event was canceled and I have called the association over 6 times to ask about when I will receive my refund and I always get the run around with excuses that they are just behind in processing the refunds. I have left several messages with a "supervisor" to which I have never received a returned call. I feel ten months is excessive to wait for a refund and request mine immediately.Desired Settlement: I would like my refund of $221.50 sent immediately.

Business

Response:

This registration(s) was purchased from Wildfire Weekend LLC.A refund check was issued in the amount of $221.50 on May 17, 2015.We regret any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the refund check.

Regards,

Review: On January 30, 2014 I purchased two tickets to attend "Wildfire Weekend for Men," a conference that was to be held March 14 2014 at [redacted]. I later received notice that the event had been moved to the summer and would be at the [redacted] Then, in April, they notified me that the conference had been canceled and refunds would be issued within 180 days. I have made five phone calls to them and each time they say their sponsor has had difficulties processing all the refunds. I have since noticed that they have been canceling events all over the country, and now make an explicit comment on their site that due to the expense of putting on their events, they can no longer offer refunds but will give admission to another event in exchange. However, they did say when they canceled the [redacted] event that refunds would be issued. I am owed $121.00Desired Settlement: They just need to honor their promise to issue refunds,

Business

Response:

[redacted] was issued a refund via check in the amount of $121.00 on 11/25/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] As an added note, the refund was received on 12/1/2014. Thank you very much!

I bought tickets to the Wildfire Weekend in Tampa for myself & son. The event was cancelled and I still have not received my refund. It has been well over a year since I purchased the tickets. I've called several times and they continue to tell me that I'm on top of the list to receive a refund but still nothing has happened.

Review: I purchased two tickets and two lunch vouchers (totaling $92) for the Men's Wildfire Weekend event that was scheduled to be held in [redacted] on June 13-14, 2014. The event was cancelled and refunds were promised within six months. The six months refund period ended in December and I still have not received a refund. I contacted the customer service number about the refund and was told my name was on a list to be issued a refund, but they had no idea how long it would be before the refund would be issued.Desired Settlement: Refund the $92 I paid for the Wild Fire Weekend Event (Parent company is AACC).

Business

Response:

A refund check was issued in the amount of 92.00 on March 6, 2015.We regret any inconvenience this may have caused Mr. [redacted]

Review: [redacted] 2014 Wildfire Weekend for Men to be held at the [redacted] Wellness Arena on Fri. June 13, 2014 and Sat. June 14, 2014 was cancelled. I had purchased the tickets and a box lunch prior to the event on May 29, 2014. The total price of the tickets, box lunch, and the processing fee that I paid them was $82.00. I contacted them after I found out about the cancellation they said on the phone that my refund was being processed and it would be sent to me. Since then I have contacted them several times over the past months and they always said the same. As of yet I have not received my refund of $82.00 for the cancelled event.Desired Settlement: I would like for Wildfire Weekend/AACC to send me the refund of $82.00 that I paid for the event due to the cancellation of the event.

Business

Response:

A refund in the amount of $161.00 will be mailed today, 12/2.We apologize for any inconvenience this may have caused Ms. [redacted]

Business

Response:

The previous response stated that a refund of $161.00 was being sent. This information was incorrect, the refund amount that is being sent is $82.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a ticket on 6/22/13 in the amount of $69 for my husband to attend the Wildfire Men's Weekend in Greenville, SC. When the event was cancelled in June, the AACC's email stated that refunds would "automatically be issued according to the date of purchase over the next 180 days."

I began calling them on 10/9 for a refund status and sent a follow-up email with an copy of my check for proof of purchase. I called again on 10/22 and on 11/10 when I was told that I would receive my refund "within 5-7 days." I called back on 11/25 and was told that it had not yet been mailed. On 12/2, I was told that I was at the top of the list and my refund would go out that week. Today (12/8), I was told the exact same thing.

I've left messages for the accounting department and [redacted], the supervisor - my calls have yet to be returned. It has been over 180 days since the event cancellation and almost a YEAR AND A HALF since my purchase.Desired Settlement: I would like my refund to either be mailed ASAP!!!!!

Business

Response:

A refund check in the amount of $69 was sent to [redacted] on 12/9/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In March we purchased tickets to an event that was to take place in on the 20th of June in [redacted] sponsored by the American Association of Christian Counselors. The month before the event, we received an email stating the event was cancelled due to lack of participation. The email stated that our money would be refunded, but that it could take 180 days. As of today, November 6th, 2014, we have not received our money. We have sent several emails and called numerous times, but the company simply refuses to give us our money back or even give us a time as to when it would be given back.Desired Settlement: We believe that we have been overly patient and understanding; however, we are starting to think the company has no desire to return our funds. The cost was $168.00 and that is what we would like back.

Business

Response:

A check in the amount of $168 is being mailed to [redacted] today -- AACC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I have received the check from this business and consider the matter closed. I am still saddened that it took filing a complaint to get it resolved and would not recommend this business to anyone.

Regards,

Review: We sent money in for registration to a conference they cancelled in [redacted] They have refused to send a refund to the church after multiple contacts and promises of a refund.Desired Settlement: Would like the churches money refunded

Business

Response:

A refund check in the amount of $872.00 will be sent on 10/9/15.We apologize for any inconvenience this may have caused Mr. [redacted].

Review: On March 18, 2014, I purchased 2 tickets online in the amount of $131.00 with my debit card for the Wildfire Weekend Conference in [redacted] that was scheduled for April 28-26, 2014. The event was canceled. AACC told us we would get a full refund, hoepfully within 6 months. I have called AACC September 19, 2014 - October 14, 2014 - November 13, 2014 - January 5, 2015 and January 16, 2015. Each time, I am given the same information. They confirm the refund amount, that it is to refunded by a check in the mail, that they do not have a time line for the refund, and that there is no manager to speak with about this. It has now been 10 months, and I still have not gotten my refund.Desired Settlement: I would like for AACC to refund the full amount of $131.00 by check mailed to my home address, asap.

Business

Response:

This refund in the amount of $131.00 was issued by Wildfire on 3/27/15.Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10406767, and find that this resolution would be satisfactory to me. Did receive the refund.

Regards,

Review: I purchased tickets for a Christian men's conference on May 27, 2014 for the "Wildfire 2014" men's event in [redacted]. First the event was rescheduled, and then it was cancelled all together. I have been calling for months about my refund, and I'm always told something different. I have left several messages,and no one has returned my call. It has been six months, and I'm still waiting on a refund. This ticket was purchased as birthday present for my husband, and I'm very upset that I have not recieved my refund or had any one contact me from the company.Desired Settlement: Amount that I paid for the ticket (around $80). My purchase Order # is [redacted].

Business

Response:

Please note a check in the amount of $60.50 was sent on 11/10/14

Review: In November of 2013 I purchased two tickets to the Men's Wildfire Weekend scheduled for June 2014. In April of 2014, the AACC cancelled the event. They sent an email promising a refund. Since then I have called many many times and each time have been told they are still processing refunds. To date, and I called this morning, they cannot tell me when I will get my $161 returned to me, but simply keeping making excuses that the process is taking longer than expected.Desired Settlement: I would simply like back the purchase price of my tickets. They were a Christmas present for my father. Since they cancelled the event but haven't returned the money he still hasn't received a Christmas gift from 2013.

Business

Response:

A refund in the amount of $161.00 will be mailed today, 12/2.We apologize for any inconvenience this may have caused Ms. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased tickets to Wildfire Weekend in March 2014, the conference date was changed to June. At the last moment, the conference was cancelled. We were advised to have refunds in hand within 180 days. That would have been the end of 2014. I'm 3/4 way thru 2015 and still cannot get this company to refund my money. I have called, sent emails, sent correspondence, I suppose this is the last hope of recuperating the funds I spent.

[redacted]Desired Settlement: This has been a major headache, I have supported this company thru other events, needless to say, I have lost all confidence in the message they bring by not standing by their promises. I want my money back

Business

Response:

A refund check in the amount of $217 was processed on 9/24/15.We apologize for any inconvenience this may have caused Ms. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the refund.

Regards,

Review: I purchased two tickets (total of $101; order # ###-###-####) for the Wildfire weekend from this organization on January 23, 2014. I learned on March 5, 2014 that the event was going to be moved from [redacted] to [redacted] and changing dates. At that point I realized I was not able to make it due to the change in venue and sent a request for a refund on 4.12.2014. I also called the following number, ###-###-####, several times with no answers or help. I was told that I would receive a refund in about a 180 days from the day that I requested my refund. It has been over a year now and I have not received any refund from the organization. I have also seen that I am not the only one that this organization has done this to involving refunds for tickets purchased.Desired Settlement: I would like a full refund of the $101 for the tickets that I purchased for this event.

Business

Response:

A refund in the amount of $101 will be sent on August 20, 2015.We apologize for any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: American Association of Christian Counselors owes me $1046.50 for tickets I purchased for the Wildfire Weekend for Men Conference event that was suppose to be held in [redacted] for April 25-26 2014. The event was cancelled and I still have not been able to get my refund. I have contacted them and was told I would be receiving refund but I have notDesired Settlement: I need refund for total amount $1046.50

Business

Response:

This registration(s) was purchased from Wildfire Weekend LLC.A refund check was issued in the amount of $1046.50 on May 27, 2015.We regret any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the refund check.

Regards,

Review: I purchased 2 tickets to the Wildfire Weekend in [redacted] on March 28, 2014 for my husband and son. I received a letter telling me that the event was cancelled and it would take until November to make refunds!!! I immediately called them, because it didn't take them a total of 10 seconds to charge my card. I have called several times. Left messages. Been told that there is a list and that I was on the list!~ WRONG! No check STILL! I have left messages. I have been told that I cannot speak to management, because they will not address this issue? I have been on hold for 10 minutes at a time only for the phone call NOT to be answered. This is a Christian agency???? And you can't uphold your values and your word????Desired Settlement: I want my money back

Business

Response:

This refund in the amount of $171 was issued by Wildfire on 2/27/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I signed up for and paid for a Wildfire Weekend event scheduled for the [redacted] in June of this year. The event was canceled immediately and refunds were promised. I have spoken to several people at AACC and all states they will send a message to their accounting department requesting a refund and a return call. I have neither to date. They also will not respond to numerous emails regarding same. My order number is [redacted] from 03JUN14.Desired Settlement: I want my money back and for them to cease their deceptive ways.

Business

Response:

a refund check in the amount of $72 was sent to [redacted] on 12/4/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In June of 2013 I pre-registered and paid 196) to attend the Wildfire Men's conference (product of AACC) in [redacted]; scheduled for April 25-26 2014. The event was rescheduled for June 2014 and subsequently cancelled.

My order number is [redacted], phone number to call is ###-###-####

I have made at least eight telephone calls from May-October asking about the status of my refund check. The answer is normally the same; they will mail out the check within 2 weeks, they are checking with accounting, etc. I have talked to four different people when calling; [redacted], and [redacted]. They are all nice and professional but I have not seen any results.

It is a known problem that they are sand-bagging on sending the refunds out. There has even been a facebook (Wildfire Weekend Owes me Money) page created where 25 members share their stories and how often they are calling. Rarely is anyone getting their refund.Desired Settlement: They should refund immediately the money that has been held by them. They also should be held accountable for promising something and not delivering the desired outcome.

Business

Response:

Wildfire refunded [redacted] via check in the amount of $196 on 11/17/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought an early bird ticket to Wildfire Weekend in 2014, Order # [redacted], on March 1, 2014. for $60.50. After the event was cancelled, I never received my refund.Desired Settlement: I'd like the $60.50 returned to the card on which the purchase was made ending in [redacted], or by check to my mailing address.

Business

Response:

A refund check in the amount of $60.50 will be sent on January 19, 2016.We apologize for any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Have received refund check.

Regards,

Review: The wildfire event cancelled and we received an email stating that we were to get a refund in full and that it could take up to 190 days. That 190 days was up at the end of November. I have called weekly to ask them what the status is on the refund and I get the same answer each time. Our church [redacted] purchases $540.00 in tickets and need to refund our members. I am at a loss and need to get some help as to I ask to speak with a supervisor and they only say that his name is [redacted] and they will have him call me, That has never happened.

Thank You, [redacted]Desired Settlement: Refund of $540.00 to be sent to me at

Business

Response:

This refund in the amount of $540 was issued by Wildfire on 2/27/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the refund.

Regards,

Review: The American Association of Christian Counselors was behind an event, Wildfire Men's Impact Weekend, to be held in [redacted] on June 20-21, 2014. We purchased tickets on May 9, 2014 in the amount of $867. The event was canceled and we have not received our refund as promised. I have made 7 documented contacts with this organization. Each time they apologized and said things like "We are on the list for refunds", or "You will receive your check the end on next week". As of today, we have not received a refund.Desired Settlement: A full refund of $867.

Business

Response:

A refund check in the amount of $867 was mailed to [redacted] on 3/31/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received the check and appreciate your response.

Regards,