American Association of Christian Counselors, Inc.

Review: American Association of Christian Counselors accepted my order for multiple tickets for their Wildfire Weekend event in [redacted] on 4/9/2014, 4/10/2014 and 5/8/2014. A few weeks later, they cancelled the event and promised a full refund within 6 months. It has been over 6 months and after multiple calls to their offices, their representatives still cannot give me a date or even a timeline when I will receive my refund. I will say that their staff has been polite each time I have called.Desired Settlement: Full refund in the amount of $828.00 immediately.

Business

Response:

This refund was issued in the amount of $828 by Wildfire on 2/27/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Purchased tickets for wildfire weekend in tampa last year spent I think around $200 .00 on credit card for the event.

The event was then cancelled and despite numerous phone calls I still do not have my refundDesired Settlement: Refund please

Business

Response:

A refund check will be issued in the amount of $222.00 on August 11, 2015.We regret any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,

Review: our church paided 393 dollars back in fed 2014 for a conference the never happenedDesired Settlement: we want our refund

Business

Response:

Refund of $393 was sent on 1/23/15.

Review: I PURCHASED A TICKET FOR "GREENVILLE 2014 WILDFIRE WEEKEND FOR MEN" ON 3/28/2014. PRIOR TO THE SCHEDULED DATE FOR 4/25/2014 AND 4/26/2014, THE EVENT WAS CANCELLED. I RECEIVED A NOTICE THAT THE REGISTRATION FEE OF $65.50 WOULD BE REFUNDED. OVER THE PAST 16 MONTHS, I HAVE CONTACTED THE AMERICAN ASSOCIATION OF CHRISTIAN COUNSELORS SEVERAL TIMES TO INQUIRE ABOUT THE REFUND. EACH TIME THE REPRESENTATIVE HAS TAKEN MY NAME AND ADDRESS AND STATES THAT THE INFORMATION WILL BE SENT TO "THAT DEPARTMENT". IT IS EXTREMELY POOR CUNSTOMER SERVICE, ESPECIALLY FOR A CHRISTIAN COMPANY, TO HOLD THE CONSUMER'S MONEY FOR 16 MONTHS WITHOUT ANY REMORSE.Desired Settlement: RECEIPT OF REFUND IN THE AMOUNT OF $65.50.

Business

Response:

A refund in the amount of $65.50 is being sent on August 28, 2015.We apologize for any inconvenience this may have caused Mr. [redacted].

Review: In Sept. of 2013, I ordered tickets for our men's group at church for Wildfire Weekend. Long story short, this event was rescheduled from April 25-27 for June 13-15(which has since been canceled) and I was sent an email informing me of the changed dates and was given the option to get a refund. I notified AACC and explained I wanted a refund for the men's tickets. I have called on a weekly basis, at least once to check the status of the refund. I can't give the guys back their money until this refund arrives. I was also told I would receive a check because it had been so long since I ordered. Each time I call I'm told the same thing. I've been transferred to the accounting department and no one answers. I've left several messages with no return call. It is now almost August and still no answers as to where the refund is. Refund amount is $908.00Desired Settlement: I would like the full refund amount of $908.00 ASAP.

Business

Response:

[redacted] was sent a refund check in the amount of $908 on August 7, 2014. – Thank You – [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Complaint has been resolved thanks to your help. Refund was issued. thanks

Review: We purchased tickets to the Wildfire Weekend event in Tampa, FL scheduled for June 2014. The event was cancelled with little notice and the company stated refunds would be issued within 180 days. It has been 8 months and I have not received the promised refund. I have contacted the company via email to no avail and when I called the organization about the refund I was told I was on the list for checks to be sent out. This was three weeks ago and I have not received a check. I paid by debit card so I have no recourse with my bank.Desired Settlement: I would like a complete refund as promised for the full amount paid.

Business

Response:

A refund check in the amount of $94.00 was issued to [redacted] on 11/25/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I paid for two tickets to the Wildfire Weekend event to be held in Ft. Worth, Texas, and they canceled the event and I have yet to receive a refund. It's going on 6+ months now, and there is a [redacted] with many other unsatisfied consumers. [redacted]Desired Settlement: Please just refund my money. That's all I'm asking for.

Business

Response:

[redacted] was issued a refund in the amount of the purchase price of $121.00 via check on 11/25/14