American Association of Christian Counselors, Inc.

Review: I purchased three tickets in November for the wildfire mens conference for march. Which was the rescheduled for June and in April it was completely cancelled. It has been 5 moths since it was cancelled and I have yet to receive a refund and when we call we get no where.Desired Settlement: I want a refund ASAP, now. 5 months has been long enough and I have been patient for 5 months. It is ridiculous now.

Business

Response:

Accounting is sending his check today . - thanks - [redacted]

Consumer

Response:

I will accept this when we actually receive the check in hand. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased tickets to the 2014 Wildfire Weekend on May 20, 2014, only to receive an email on June 9, 2014, that the event was cancelled and I would receive a full refund. While I was upset about the event being cancelled 11 days prior to commencement, I'm more disgusted that it's been nearly 2 years of my badgering the organization for my refund to no avail. I've called monthly and sent email inquiries only to be told "we're working on it," and that a check would be mailed. I even called with my new debit card information in case the refund would be electronically sent, to which I was told the information was not necessary because a check would be issued. I called when I moved and provided my new address, but I have not received anything. It was my most recent phone inquiry on Tuesday April 5, 2016, that I learned that Wildfire Weekend is not in existence and AACC is "trying" to refund the money but they have their own bills to pay. I find it upsetting that they were quick to sell me these tickets but can't refund them in 2 years.Desired Settlement: I would like to receive a check for my refund of $198.50 for the tickets I purchased; sent to my current address (in this complaint form)

Business

Response:

A refund in the amount of $198.50 was sent on April 14, 2016. We apologize for any inconvenience this may have caused.

Review: The American Association of Christian Counselors hosted a Wildfire Weekend Conference in [redacted] which was scheduled for April 25-26 2014. I purchased a ticket on March 28, 2014. Soon after, the conference was cancelled. I was told through the conference website that I would receive a refund shortly after. It has been well over a year and I have not received a refund yet. I have contacted the company and was told my name would be placed on a list and that checks were being mailed out. That was over a month ago and I have still not received anything. As a Christian organization, this is a very poor policy and I am not pleased with the process at all. I would like my refund for $50.50 from order #[redacted]. I will make sure I never sign up for a conference through this organization again to avoid this happening in the future.

Business

Response:

A refund check in the amount of $50.50 will be sent on September 17, 2015.We apologize for any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a ticket to the Men's Wildfire event in [redacted] June 12-13, 2014. I received an email June 9, 2014 saying the event had been canceled and I would receive a refund in 180 days. It has been over a year and I have made a number of phone calls requiring about my refund but still have not received it.Desired Settlement: I would like to receive my refund ASAP.

Business

Response:

A refund in the amount of $70.50 will be sent on 9/9/15.We apologize for any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received the refund.Regards,

Review: I bought (4) tickets for the Men's Wildfire Weekend event in [redacted]. The event was supposed to be in June of 2014 but it was cancelled because of the low registration numbers. They notified me that I would be getting a refund. I called 10/29/2014, 12/29/2014, 2/2/2015, 03/9/2015, 03/18/2015, 05/26/2015, and the e-mailed them in June asking about my refund. I was either told that it is in the process or no response at all. It has now been over a year and I am out $262.00. I am very frustrated and disappointed in the company, especially since it is supposed to be a Christian organization.Desired Settlement: My desired resolution would be that I get a full refund of $262.00 mailed to me.

Business

Response:

A refund check will be issued in the amount of $262.00 on July 28, 2015.We regret any inconvenience this may have caused Ms. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Purchased tickets to a Wildfire Weekend Conference on April 06, 2014. They cancelled the event two days later. I was promised a refund no later than 180 days. I have not received the refund. I believe seven months is long enough to wait.Desired Settlement: I want my $362.50 refunded.

Business

Response:

A refund check in the amount of $362.50 was issued to [redacted] on 12/4/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I received a refund check. It took 8 months an me filing this complaint to get it. However, I am satisfied. I will not purchase tickets to any of these events again.Regards,[redacted]

Review: Bought two adult admissions to the wildfire weekend in Greenville sc for June 2014. The event was cancelled and refunds were promised within 180 days. After several unreturned phone calls and empty promises for refund if the two ticket admission prices of 49.99 each for a total of $99.98 . Please help me get this resolved.Desired Settlement: $99.98 for the two tickets purchased and any interest that may have accrued .

Business

Response:

[redacted] was issued a refund via check in the amount of $101.00 on 11/25/14

Review: On 11/22/2013, I purchased 3 tickets for the [redacted] 2014

The show was cancelled and received a letter stating that we would be getting a refund, we have not. I have contacted the company numerous times and I get the same response. My order number was [redacted], my total was 171.50Desired Settlement: I would like my refund of $ 171.50

Business

Response:

A refund check will be issued to [redacted] in the amount of $171.50 on July 31, 2015.We regret any inconvenience this may have caused Mr. [redacted].

Review: I bought tickets to the event and was never refund my money... called every month with no answers or moneyDesired Settlement: I want my money back

Business

Response:

a check in the amount of $72 was sent to Mr. [redacted] today 11/3/14

Review: I bought 7 tickets total to go to the [redacted] 2014 Wildfire Weekend for Men and this weekend was cancelled. I was told that I would received a refund for my $272.00. I have called monthly since June of 2014 and I get the same runaround that my name is on the list for refunds. I have also emailed the supervisor of the call center [redacted] and he has never returned any of my emails. I just called again and spoke with [redacted] and she said my name is on the list but has no other information. She said that Wildfire not longer exists and that she knows there has been other complaints filed against AACC for this issue.Desired Settlement: I want my refund of $272.00 back.

Business

Response:

A refund in the amount of $272.00 will be issued on August 19, 2015.We regret any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On April 22nd, 2014 I purchased event tickets and meal tickets online for the Tampa 2014 Wildfire Weekend to be held on June 20th 2014. The order # is [redacted] with a total cost of $730. On June 9th, 2014 I received an email advising that the event had been canceled, and refunds would be issued over the next 180 days. This was distressing, but I did wait until November 2014 to make my first call to AACC to see when I could expect my refund. They advised that it would probably be another couple weeks. That time period came and went. I called again on 12/8, and was told that all checks would be processed and mailed before the end of the year. That promise was never fulfilled. I called again on 1/2/2015, and was again told that it would be several more weeks. I went to my bank to try to process a dispute, but they said action has to be taken within 60 days of the transaction. I called again on 1/22/2015 and they said checks are going out every day. I asked for a call back from a [redacted] (the name they gave me), but that has not happened. I asked for a call back every time I called. Never got a call back. I did an Internet search to see if others had the same problem and discovered there is a [redacted] page dedicated to those with the same problem. The only ones that said they received a refund were those who made a complaint through the Revdex.com. Please help me get my $730 refund. Thank you.Desired Settlement: To get my $730 refund check (a valid one) as quickly as possible.

Business

Response:

[redacted] was sent a refund check in the amount of $730 on 1/23/15

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I registered for 14 of our Men to attend the 2014 Conference in [redacted] We were disappointed when the Conference was rescheduled from April to June, 2014, as a lot or guys had looked forward to the April Conference, but at least we had the June rescheduled date, that is until the week before that date was cancelled. I was advised the refund would be made in six months. I paid for the Registration of $901.50 in March, 2014. I have followed up with the American Association of Christian Counciling as to the refund three times. The second time I was advised an Accountant would be contacting me, never heard from anyone. I am advised Investors had withdrawn and have had to be paid, as well as the Venue. No refund has been received.Desired Settlement: Refund in full ASAP.

Business

Response:

Wildfire issued a check to [redacted] on 11/17/14 in the amount of $901.50

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Thank you for your assistance. Today, 11/19/2014, I received a check from Wildfire Weekend LLC in the full amount of our Registration in the amount of the $901.50. This fully satisfied our Claim against the American Association of Christian Counseling. Again, thank you for your assistance. We will have no further claims against this business.

Review: I purchased tickets for the Wildfire Weekend event they advertised in [redacted] on the June 20-21, 2014 and spent $349.00 dollars in tickets. The event was canceled and refunds were to be processed within 180 days...that was 375 days ago and still no response or refund. I have sent numerous emails and telephone calls with no reply or returned phone calls.Desired Settlement: I am seeking a refund of the full amount plus 18% compounded interest for the1 year that I have had to pay for the credit card balance. The total I am looking to receive is $412.00 to make me whole from this travesty.

Business

Response:

A refund check in the amount of $412.00 was sent on 12/21/15.We apologize for any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]I received the refund check for the Wildfire Weekend in the amount of $412.00 today via [redacted], thank you.

Review: I purchased two tickets to attend a Wildfire Weekend event at [redacted] Center in [redacted] to be held in June, 2014. They cancelled the event and sent me an email stating my money would be refunded within 180 days. I have called them three times since the 180 days and have yet to receive my refund of $101.00. The American Association of Christian Counselors has told me they have taken over the refund process. The number given to me to call is ###-###-####.Desired Settlement: Refund my money

Business

Response:

A refund in the amount of $101.00 will be processed on 9/30/15.We apologize for any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased 2 tickets to the Wildfire Weekend in [redacted] for Father's Day for my husband and his dad last June. The event was cancelled. A refund was supposed to be issued within 180 days after the ticket purchase. I have yet to receive any response to emails sent, and phone calls are sent to accounting voicemail (which never returns phone call).Desired Settlement: I want a refund of $72.00.

Business

Response:

This registration(s) was purchased from Wildfire Weekend LLC.

A refund check was issued in the amount of $72.00 on May 27, 2015.

We regret any inconvenience this may have caused Ms. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the refund check.

Regards,

Review: Paid for an event (Wildfire Weekend [redacted]) and the event was cancelled. I was informed that my money would be refunded 180 days from my registrations date of April 11, 2014.Desired Settlement: Refund in the amount of $135.00.

Business

Response:

A refund check in the amount of $135 was sent to [redacted] on 12/22/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased two tickets to the Wildfire Weekend Event for Men in Greenville, SC on May 16 2014, the event was to take place June 13 and 14. The event was cancelled a few days before the event and we have yet to receive a refund for tickets and box lunches that were promised at the cancellation.

Order# [redacted] ordered by [redacted] on May 16th 2014 in the amount of 141.00

One adult ticket, one youth ticket and and two box lunches.Desired Settlement: A full refund of the purchase amount.

Business

Response:

[redacted] was issued a refund via check in the amount of $141 on 11/25/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased tickets on April 11, 2013 to the Wildfire Conference in [redacted]. This is put on by the American Association of Christian Counselors. The conference was canceled. I spent $151 on tickets for myself and my son. When the conference was canceled we were told that we would be refunded our money within 180 from the date of purchase. I have called the American Association of Christian Counselors three times within the past few months. The first two times I was told I would receive the money within 10 days. I, however, never received it. The third time I called I was told they have no idea why I haven't received it and for some reason they are really behind. It has been over 9 months since we paid for the conference. That should be plenty of time to issue a refund.Desired Settlement: I would like a refund of my $151 that I paid for a service I never received.

Business

Response:

This registration(s) was purchased from Wildfire Weekend LLC.A refund check was issued in the amount of $151.00 on February 27, 2015.We regret any inconvenience this may have caused Mr. [redacted]

Review: I purchased 2 tickets for the [redacted] Wildfire Weekend for Men on 3/29/14 (early bird gold tickets at $90.50 each + $10.00 lunch ticket) for a total price of $201.00 charged to my debit card. My order number is [redacted]. The event cancelled and I received an email that my money would be refunded within 180 days. The 180 days has expired and numerous calls to the number given (###-###-####) has gone unanswered. The email given ([redacted]) comes back as undeliverable. I have made repeated attempts to speak with someone (the accounting office is always in a meeting & when I asked to speak with a manager I had to leave a voice mail which has gone unanswered). I have no other choice than to report them.Desired Settlement: I would like to have a refund of $201.00

Business

Response:

This refund in the amount of $201 was issued by Wildfire on 2/27/15.

Review: Our church paid for a men's event that was cancelled and we've been calling, sending emails... for over 1 year and can not get help on a refund due to the church for $577.Desired Settlement: We have paid our men back and are simply seeking to get our money back.

Business

Response:

A refund check will be issued in the amount of $577.00 on July 23, 2015.We regret any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,