American Dream Home Improvement, Inc

We regret to hear that Mr*** chose to cancel the contract with our company regarding the claims of our Sales Representative’s practicesOur records indicate no such contract with white out or pricing as our terms state that we work for insurance proceeds based on the approval of the claim by
the insurance companyOur office will turn over isolated information to their upper management for up training purposesAs it stands, Mr*** agreement has been voided and the 15% cancellation fee has been waivedIf Mr*** decides to have work completed in the future, we ask he reconsiders to have work completed with American Dream Home ImprovementShould the Revdex.com have any further questions, please contact Customer Service Supervisor *** *** *** *** ***

We have spoken with Ms***. We have come to an agreement for a credit towards some minor damage to the siding. We are not sure we actually did the damage, but we want to resolve the issues Ms*** has and get the situation turned around. We also have agreed as a
courtesy to replace her gutters for her free of charge rather than come out and just realign them. The gutters will be completed soon. If Ms*** has any further questions or concerns, she can feel free to contact *** ** *** *** *** or email him at ***@adhi4u.com

Initial Business Response /* (1000, 5, 2015/04/27) */
Ms*** signed a contract estimate with American Dream Home Improvement on 6/27/with our Sales Representative to try and get *** *** to approve for roofing, siding, gutters and downspoutsHowever; *** *** did not approve of
a full replacement on roofing or gutters and downspouts as listed on the insurance estimate provide to Ms*** from *** *** The siding was the only trade that was fully approved for a complete replacementAs for the gutters and downspouts to be replaced, Ms*** will need to follow up with her insurance company to get a full approval or pay for the additional costs that the insurance company did not coverMs*** and our office staff has communicated in the past regarding the work completed to try and help Ms*** understand that our company works off of insurance proceedsThe only money that Ms*** is being billed for out of pocket is her deductible as it legally states on her contract
Our office apologized to Ms*** regarding the communication issues that she had endured throughout the process of working with American Dream Home Improvement and has since spoken with Ms*** to thoroughly help her understand the process of filing a claimDue to the miscommunication we're are working with Ms*** to come to a reasonable desired resolution as there is not one listed in her complaintWe have informed Ms*** that American Dream Home Improvement has locations, A+ rating with the Revdex.com, and we resolve any complaints that our company is informed about in a timely and reasonable matter
American Dream Home Improvement will continue to communicate with Ms*** and ask that she directs all communication to *** *** XXX-XXX-XXXX Ext We would also like to request that the Revdex.com close this complaint until Ms*** can provide a clear desired resolution
Initial Consumer Rebuttal /* (3000, 11, 2015/05/21) */
Final Business Response /* (4000, 13, 2015/05/29) */
Again, we have apologized to Ms*** regarding the misunderstanding with her account and her assumption that our company was going to complete all the gutters and downspouts at the propertyMs*** was provided with our contract estimate as shown she signed on 6/27/Our company works based off of the sole discretion of the insurance company's approval in which our records indicate that it was not a full approval on the gutters and downspoutsSince Ms*** states that was not properly communicated to her we are willing to accommodate her with a courtesy credit towards her account and continue to honor our same offer
Ms*** submitted her insurance estimate to the Revdex.com, those records are incorrectWe finalized Ms***'s invoice off of our estimate provided to her insurance company in which *** *** agreed to pay out on based off of the scope of work completed by our company on 8/20/Ms***'s final invoice in the total amount of $4,for the siding replacementWe are willing to help Ms*** understand the process of filing a claim with a call to her insurance company
As of today, we've tried to reach Ms*** daily with no verbal communication to discuss a reasonable resolution, and will continue to work with Ms*** to come to oneIf Ms*** has further questions, we request her to contact *** *** at XXX-XXX-XXXX Ext

if they had responded to messages left instead ignoring them for weeks I wouldn't have had to file a complaint Repairs were made but don't know yet if it is effective Will have to wait for next hard rain to see if it still leaks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have reviewed all of Ms*** properties and the invoice amount on each of them On all of her accounts, we are only charging her for the work that was done and we are only charging her the approved amount on her insurance estimates Our office is not billing on any of the properties for items that were not completed nor covered by the insurance company She does not owe our office $5-$8, She also has not over paid any of her accounts by $1, When reviewing her insurance estimates on all of her accounts, she owes our office around $3,between properties She did over pay the 5th property, but only by $ Our office is more than willing to break everything down for her and we are willing to do a conference call with her insurance adjuster who will also validate all of the charges We have tried contacting Ms*** multiple times again since this rejection with no response until today when an email was sent In her email, she states nothing is owed and refuses to contact our office or her insurance company We want to sort this out, but she needs to contact our office to do so We ask that Ms*** contact our Customer Service Manager, *** *** at *** *** *** or email him at *** to schedule a time to discuss all of her accounts to get this resolved

On 10/13/16, our office received an email from Ms*** stating she believed the balance on two of her accounts were incorrectOur records show that our company is billing her off insurance proceeds and no additional expenses were added to the invoice due to lack of code coverageFurthermore,
our notes indicate that we reached out to Mr*** to explain this to her on 12/20, 12/29, 12/30, 1/12, 1/19, 1/25, 1/26, 2/8, 2/15, 2/and on 3/It is the responsibility of our customer to contact our company to discuss her balanceAs a courtesy, we would be happy to schedule a conference call with her insurance company and have them explain her billIf no response is received by Friday 3/10, our company will close the remaining two accounts without warranty

American Dream Home Improvement would like to first and foremost apologize to Ms*** for any confusion regarding the process of filing a claim as it can be a confusing process especially when filing two claims for two propertiesMs*** references two accounts in her complaint that both
had some minor repair issues and have since been resolved with an accommodation for her frustrations and services have also been completed. Ms***’s accounts are currently closed out at this time and she has reported she is satisfied with the outcomeAs for the account at Avalon Dr., Ms***’s insurance company and American Dream Home Improvement came to an agreement regarding the work we did back on June 4th, for $7,This amount has since been paid in full, however Ms*** reported a few services such as; damaged landscaping, missing gutter screens, and a basketball hoop that was not connected properlyOur office has since explained to Ms*** per the contract, protecting the landscaping is the customer’s responsibility, but we are willing to work with Ms*** and have since came to an accommodation credit regarding all three reported issues at referenced propertyAs for the account at *** * *** *** our company works based off of insurance proceeds as stated on the contract signed by Ms***, however, Ms*** insurance company did not fully agree to pay out for the work completed therefore Ms*** is obligated to work with American Dream Home Improvement based off of our contract prices agreementMs*** and our company did come to an agreement at a total invoice amount of $7,accommodating Ms*** with a credit to resolve damaged propertyMs*** and American Dream Home Improvement again, has come to a reasonable resolution and Ms***’s accounts are closed at satisfactoryWe are asking the Revdex.com to close the complaint at this timeWe ask if Ms*** has any further questions or concerns to contact our Customer Service Department at *** *** **

Our Customer Service Supervisor Heather Hoak has been in contact with Mrs*** regarding her concerns with the billing discrepancy and has since been able to resolve the matter as of today, September 13th, We would like to apologize to Mrand Mrs*** about the billing process as there was
a clerical error, however we feel that this matter could have been resolved with a call to our Management in or Corporate officeThe final invoice total for the work completed was $5,including an accommodation and we have confirmed a payment of $has been appliedAt this time, we are waiting to receive the payment of $and the final payment of $1,to consider the account closed Ms*** reports she will submit the final payment once she receives the updated invoice from our Billing DepartmentWe ask if Ms*** has any further questions or concerns, to contact *** *** *** *** ***, otherwise we consider this complaint closed to Mrs*** satisfaction

Our office spoke with Ms*** today regarding the billing discrepancy that she had There was an accounting error that has now been corrected We have come to an agreement with Ms*** on the final price A revised invoice is being mailed out today and she will be sending her
final payment to our office Should Ms*** have any further questions or concerns, she can reach the Customer Service Supervisor, *** *** at *** *** *** or email him at *** We consider the matter resolved

Initial Business Response /* (1000, 10, 2015/09/28) */
American Dream Home Improvement did not forgot to order materials for the job to be completed at Mr*** property; however there was specific paper work that needed to be turned in by the sales representative as communicated to Mr.***
but had minor sets backs due to the approval by the insurance company
Our records indicate as of 9/16/the additional roofing work was completed at Mr*** property and to his satisfactionAmerican Dream Home Improvement would like to apologize for the misguided information given to Mr*** regarding the minimum scope of work for the siding which our company did not completeMr*** has submitted his final paymentWe ask if Mr*** has any further questions or concerns to contact *** Customer Service Supervisor at ***
Initial Consumer Rebuttal /* (2000, 12, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The materials that ADHI forgot to order were not related to the supplement claim as stated by ADHIThe materials to be ordered were part of original insurance claim and insurance approvalIt was even specified by ADHI representative that is was a ordering mistake
Main complaint is in regards to poor return communication by ADHI and lack of reviewing completed job to ensure that the scope they understood to be completed was actually completedWhen we followed up about the garage not being finished they stated that it was completed
Work has been completed on original main property roof and unattached roofPayments are final

Our office was able to reach Mr*** and discuss setting up a date and time that he would be available to be present for an inspection of the work done He has requested us to come out on Wednesday and we are working on coordinating this now Should Mr*** have any further questions or concerns, he can reach out to his Account Manager, *** ***, at *** *** *** or email her at ***@adhi4u.com

Complaint: ***
I am rejecting this response because: ADHI is trying to justify that their poor workmanship is because of bad insulation They need to take ownership of their workmanship They have said that they made things worse but they still will not admit that they did a bad job I do feel the only reason they are finally working on making things right (after months) is because they are getting a complaint on Revdex.com and not because they are an honest company that would like to see 100% satisfaction like they claim They have not provided me with a roof that doesn't leak, in fact my roof leaks worst now than it did months ago before they touched it They can't claim that it's because of bad insulation when it has been fine for years as we lived there and immediately when they touch my roof it leakshow can that be insulations fault and not ADHI's? Own up to your mistakes please! ( I will still get my other contractor to look at this and write up a report, but I'm amazed at the lack of work ADHI does to make this right when I am doing all the running around to fix their mistake)
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: this response says we have a contract and we NEVER had a contractWe requested the free estimate as advertised on company's website and the salesperson refused to provide this and my calls were not returnedIf the company will not give a free estimate unless you sign a contract then the advertisement is fraudulent and must be modifiedIf salespeople are telling customers that what I sign is not a contract but only permission to contact insurance then this too is fraudulent and must be changed
Sincerely,
*** ***

Our office has been in contact with *** *** regarding her complaint and has since resolved and addressed her concerns*** *** contracted with American Dream Home Improvement on 06/05/The repair for the flashing that was completed at the property was an additional expense *** ***
insurance company would not pay out forOur company contacted the insurance company on 9/25/and confirmed they had not released the final depreciation on the claim and will be releasing it within 7-business daysSince the call has been made we had informed *** *** of the update and she will keep the line of communication open with our officeIt has been explained to *** *** as a company's perspective that a customer neglects communication on an account we must ensure the proper actions of communication even if notices have to be sent to our customers
American Dream Home Improvement has an A+ rating with the Revdex.com, we have different locations, and last year we completed over 9,roofsAs a company we take pride in our customer service and hope that further questions or concerns can be addressed with our officeWe ask that *** *** continues the line of communication with our Customer Service Supervisor *** *** *** *** in order to close her account with the final insurance payment soon to be received

American Dream Home Improvement has been in constant
communication with Ms*** in order to come to a reasonable resolution to
resolve her concerns in a timely matterAt this time we are still currently
working out the invoice and waiting for Ms*** to provide a copy of the
estimate to repair the interior damage.We apologize if Ms*** feels our response and thorough
information regarding the claim process and work performed related to her as being
“yelled” atOur company does take pride in our Customer Service as we provide
top notch information to our customers to better assist them not only to help
close their account, but for future claim endeavorsOur office will continue the communication with Ms*** in
order to resolve her concernsWe ask Ms*** to keep the communication lines
open with our Customer Service Supervisor at 877-266-Ext

Complaint: ***
I am rejecting this response because:Dear Revdex.comTo whom concerned My name is *** *** my house is involved in this complaintThe company working on my roof promised to replace my roof and address any issues discuss at the time my roof was inspected by the company's representative and my Insurance company's adjusterThis did not workout that way,I will be in contact with you to address this,at this time I have a family issueI will follow up this evening ^/5/thank You ***
Sincerely,
*** ***

Although Ms*** submitted a rejection to the our company’s response, Ms*** has not listed a reason why she has rejected our response and has not opened a line of communication with American Dream Home Improvement to come to a reasonable desired resolutionSince the rejection from Ms*** ***, our office has tried to contact her on 2/16/16, 2/17/16, 2/18/16, and today, 2/19/by phone and email with no responseWe request Ms*** *** to open a line of communication to resolve this matter in a timely fashion and to come to a reasonable desired resolution by reaching Heather *** at 877-266-Ext At this time, we ask the Revdex.com to consider this complaint closed as the rejection does not have a response listed

Our office has spoke with Ms*** today We again explained that per her contract, she was being charged $per square roof that was replaced We replaced a total of squares which brings the contractually owed amount to $15, Ms*** paid our company $18, There is a difference of $3,that is being mailed to Ms*** We understand that Ms*** feels she is entitled to a larger refund, but with the signed contract on file, she is only going to be refunded $3, Should Ms*** have further questions, she contact *** *** at *** *** ***

When we received this complaint, we had already spoken with Mr*** and opened a service ticket The crew was present at the property yesterday and will have everything completed today, weather dependent Should Mror Mrs*** have any further questions or concerns, they can feel
free to contact their account manager, ***, at *** *** *** or email her at ***@adhi4u.com

Our office has been in constant contact with Ms*** regarding her concerns and our company has since resolved this complaintOn 9/8/16, our Customer Service Supervisor *** *** explained to Ms*** the process of filing the claim, the terms as stated on the contract, and the
acknowledgement that Ms*** was fully aware that the roof replacement was set to take placeOur Sales Representative discussed the color for the roof that was picked and Ms*** did receive the automatic call informing Ms*** materials and the replacement of the roof was set to take place the week prior. Although we have reviewed majority of Ms***’s concerns, we would like to apologize as there was in fact a clerical error in the billing process that has since been rectified and confirmed with Ms*** as of today, September 14, The corrected invoice is being emailed to Ms*** today and once it is received Ms*** will submit the final payment in order to close her accountMs*** stated that she would contact the Revdex.com explaining this claim has been resolvedWe ask if Ms*** has any further questions or concerns to contact *** *** Account Resolution Supervisor *** *** *** or Customer Service at *** Option