American Dream Home Improvement, Inc

American Dream Home Improvement has been in contact with Mr
*** regarding his concerns with the work performedWe do apologize to Mr
*** if he felt he had to escalate his concerns to the Revdex.com
in order to resolve his issuesAs of 11/30/the gutters were completed by
our
service crew and confirmed by Mr*** that he is satisfied with the
outcomeOur office explained to Mr*** that our company works off
of the sole discretion of the insurance company’s approval, however his
insurance company did not cover the cost to replace the window wraps as shown
on the insurance estimateMr*** is aware and understands the processMr*** has informed our office that his final payment for
$10,was mailed on 12/2/that will close his account out with our company
We ask if Mr*** has any further questions or concerns to contact our
Customer Service Department at *** *** **

ADHI has seemed to have moved on from that issue They have cleared my bill so there is no reason to have another contractor come and look at it when they have already moved on from that What I am seeking now is that they pay for their damages Even in their comments on here (Revdex.com) they have claimed responsibility for the damages but say they will not cover it They think there is enough money in my insurance checks (that were meant to pay for a new non-leaking roof) will cover that No my insurance checks are to cover my roof Not to cover their damages They have claimed responsibility but have rejected the idea of paying for their damages

*** *** signed a contract bid with American Dream Home Improvement on June 20th of The contract that was signed by *** *** states that he gives permission to American Dream Home Improvement to pursue the homeowner's best interests for a roof/siding replacement at a "Price Agreeable" to the
insurance company and ADHI, Incwith no out of pocket cost to the homeowner except for the deductiblePer our company policy and our contract, we negotiate the final total owed with the insurance companyThe original bill sent to *** *** was not the final invoice and was still in a negotiating period with the insurance companyOnce this bill was reconciled and finalized with the insurance company, we then adjusted our invoice to match the release of replacement cost value with the insurance companyWe apologize if our billing procedure was not communicated clearly to *** ***However, we feel that this complaint is due to his misunderstanding over billingAmerican Dream Home Improvement spends a good amount of time on the front end of these claims to ensure that the insurance companies are commit to funding their policy holder's claim for the full scope of the work
We are sending *** *** a copy of his adjuster's estimate that shows where the final invoice price is taken as well as all of his information regarding payments as well as his deductible amountWe are also sending *** *** a copy of his most up to date invoice showing the matching total of what was covered by his insurance companyAfter speaking to *** ***, our Accounts Resolutions Director *** *** informed him that he is willing to work towards an amicable resolution*** *** is to contact *** *** directly once he receives the documentation that *** *** is sending himOur office would be happy to forward these documents to the Revdex.com as well upon requestIf *** *** has any further questions we ask him to contact *** *** *** *** ***

Initial Business Response /* (1000, 10, 2015/08/27) */
American Dream Home Improvement spoke with Ms.*** on August 11th, regarding a service issues she was having with exposed nailsWe also discussed her concern with her drip edge that was not put around the entire homeOur service crew
met with Ms.*** on August 12th, and could not locate where the problem was, nor could the homeowner show them
Our Customer Service Department was notified of the findings and we called Ms.*** on August 13th, and left her a voice mail so we could go over the accountOn August 18, our Senior Customer Service Specialist, *** called Ms.*** to explain there was no service issue from the workmanship of ADHI and to discuss a credit towards the account for the drip edge that was not installed
We explained that we would credit the homeowners account $from the remaining balance owed for the drip edge that our company did not installMs.*** became irate and disconnected the call*** did call back and leave a voice mail to come to a resolution for the account
American Dream Home Improvement request that Ms.*** reach out to our Customer Service Department at XXX-XXX-XXXX Option with any other questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/12) */
Mr*** signed a contract estimate with our company on September 16th, that included an estimate for siding replacement on both the home and the garageOur company did replace the roofing on the home and siding on both the house and the
garageOur records indicate that we are billing for the insurance proceeds that were paid out to Mr*** from his insurance companyAt this time the balance due is for Mr*** remaining deductible that is owed as well as the difference of a decking expense for the roof replacement
American Dream Home Improvement has spoken to Mr*** regarding his concerns and our office is still continuing to work with him on a reasonable resolutionMr*** is out of town until Monday 6/15/and our Senior Customer Service Specialist will be in contact with him at their set appointment time to address the final resolutionWe ask that if Mr*** has any further questions, to contact *** *** XXX-XXX-XXXX Ext ***

Our office has spoken with Mr*** regarding the issues on his property We are in the process of investigating to determine how many of the issues are related to the roof replacement and how many of the issues are due to poor ventilation issues in the attic Mr*** is meeting
with an outside contractor to inspect the roof and we will see if their inspection report coincides with ours We have provided our inspection report to Mr*** Once we receive a copy of the inspection report back from this other contractor, we will contact Mr*** and see how we can move forward with resolving all of concerns Should Mr*** have any further questions or concerns, he can feel free to call *** *** at *** *** *** or email him at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Although I believe their analysis is incorrect, I appreciate the fact that I can put this behind usThe main thing is that the matter is closed
Sincerely,
*** ***

We are working with Mr** regarding his complaint that he filed. We have been to the property to inspect the work and we are in an agreement with Mr** to make the repairs this week. Once the work has been completed, he will have an inspector come and inspect the work. Should Mr
** have any further questions or concerns, he can feel free to continue to contact *** at *** *** *** or email her at ***@adhi4u.com

Complaint: ***
I am rejecting this response because: Technician collected falling dust in a bag, to send to a labBut the technician left my property without notice, and disappeared from my house "The bag still exist in my sun room" waiting for any one to see?The falling dust/debris was not resolved since the Roof was replaced on September 2013, and the problem still exist, and NOT RESOLVEDClearly calling American Home Dream Riboff Roofing by or more reviewers is true?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:American Dream approached me after a hail/wind storm in our area. They advised that my rental homes (single family homes) had wind/hail damage. They said they would meet with the adjuster; and they would accept as payment in full what the company paid for the work they actually did. (other than my $1,deductible for each property which I would pay to them directly. Before I signed the contract and they started the work, I meet for hours with their head guy who reviewed each of the adjusters estimates. He told me some of the work didn't need done, and it was actual cash value and to delete specific amounts (for work not being done) from payment to them. He specified exactly what I should pay them from the estimate plus my deductible. I signed for them to do the work on each house. I received the money from my insurance company and paid them exactly what he advised me to plus my deductibles separately. Now they are telling me I owe them $5-8,more money for work not covered by the insurance company. I did not have Ordinance or Law Coverage so something wasn't covered. However, they never told me it wasn't on adjuster estimate even after reviewing each one individuallyPlus they were to accept the insurance company's payments as paid in full. In fact I over paid by $1,+ for a partial on a garage roof that they never even worked on (I neglected to subtract as their guy had told me too) Now they call me and harass me all of the time for more money. I told them my contract says they accept what insurance co pays and they have what I was paid less any minor dollars for work they didn't do
Sincerely,
*** ***

Our office has since communicated with Mr*** regarding his concerns with the damaged interior and electronical items from the leakWe regret that Mr*** had to file a complaint and feel this could have been resolved by speaking with one of our office Managers or Supervisors at our
Cooperate headquartersMr*** did speak to our Customer Service Supervisor on 2/25/and had since provided the documentation and photos for the damages in order for our company to compensate Mr***On 3/1/Mr*** and our Customer Service Supervisor agreed on an accommodation and Mr*** will soon receive a compensation payment regarding the damagesMr*** will be reaching out to the Revdex.com as satisfied with his outcome We ask if Mr*** has another further questions or concerns regarding his account to contact our Customer Service Department *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The business was sent two separate estimates by email on Nov 30. They state they have not received the estimates. I received a phone call stating they would except a reduction of payment from the lower of the two estimates for the damage to my house but did not mention any reduction for not a full tear off of shingles and not replacing drip edge on house. They said they get back to me with managers acceptance of estimate and I have received no further response. I have received no written response in email or letter stating acceptanceThey seem to be dragging there feet till the complaint is closed. I did receive a bill two days ago on 12/21/for complete payment.
Sincerely,
*** ***

We have attempted to contact the homeowners, but have not received a response back just yet The type of flashing that was installed is what is required to be installed with the type of pvc pipe they have As for the traps that may have been thrown out, we would like to discuss
compensating them for those items The crew didn't touch the gutters so we are unsure how their gutters were affected during the process as we did not take them down This is something we are more than happy to look into when we hear back from the homeowners We will continue to reach out to them to get this resolved We ask that the homeowners contact *** *** ** *** *** *** or email him at ***@adhi4u.com

Our office has looked into Mr*** complaint While the complaint was vague, we researched into the notes to get a better understanding of what Mr*** is looking for Mr*** insurance company paid out for aluminum siding Our company installed vinyl siding which is
better suited for his home Mr*** feels that because the insurance company paid out for aluminum siding which is more expensive, that he should have a discounted price on his bill so he can retain some of the insurance funds First, our agreement with the homeowner is that we will not charge anything additional out of pocket besides the deductible The homeowner is agreeing to have the work completed for what the insurance approves Second, aluminum siding was neither requested, nor was the vinyl siding questioned after it was delivered to Mr*** Lastly, the insurance company only approved squares on the home which is less than what was actually installed Any difference in cost of the material is applied to the difference the insurance company did not pay for He needed squares of siding to be replaced and the insurance company only approved squares to be replaced It would have cost Mr*** more money out of pocket had we billed for the vinyl siding and charged him for what the insurance company did not approve We feel that we have worked in the best interest for Mr*** We ask Mr*** to please call Caleb *** at ***-*** *** *** or to email him at c***@a*** *o discuss the account further and to work out a resolution on his account with us

American Dream Home Improvement has been working with the homeowner, Mr*** to address the concerns in regards to the above referenced matterWe came to a mutual agreement for a resolution of this matter with Mr*** on June 15th, Mr*** signed a contract agreement with our
company on May 18th, for a complete roof replacement in which Mr*** choose to not want the work completed the same day that our roofing crew was already at the property completing a tear of the existing roofOn this day, due to lack of communication from both parties, production of the roof replacement had been put on hold while a storm was comingIn between that time, Mr*** choose a different color of shingles to be installed, delaying the process of the roof replacement even furtherOur roofing crew had to tarp the roof of what was already torn off until the new color shingles arrived, however issues occurred causing interior damages as reported due to the color change mid productionThe roof replacement was later completed on 6/22/16, however Mr*** had reported to our office water damages occurred to the interior of the homeMr*** reported to our office on 6/24/16, that the interior repairs could be addressed by himself as he is a contractorWe asked Mr*** to provide photos of all the damages in order to review and accommodate accordingly, although it took months to receive the photos our office was still finishing up the finalization of the claim with Mr***’s insurance companyOn August 13th, our office finalized the claim with Mr***’s insurance company for $8,005, but Mr*** has made no payment to his account and till this day Mr*** has still not made a payment which is past due and the reason for the collection callsOur Service Technicians have gone out to the property many times attempting to address Mr***’s reported issues with the replacement, which was later deemed to submit a claim with Owen’s Corning’s, our manufactureThe manufacture had later denied the claimAs stated above, after the claim was denied, our office had made communication with Mr*** settling on an accommodation credit in exchange for Mr*** to have any and all repairs to both interior and exterior damages of the home to be completed by whomever Mr*** chooses to his satisfactionAs of today, Mr*** committed to submitting $3,as a final payment, but no payment has been received since the agreement on 6/15/We ask that Mr*** submits the final payment no later than 7/15/and if he has any further questions or concerns to contact *** *** *** *** ***

Our office has spoken with Mr*** We apologized for any inconveniences he has had as we pride ourselves on outstanding customer service We had already discounted $2,off of the invoice as that was what it would cost for him to make the repairs Mr*** also does
have a warranty with our office as the account is paid in full and that was also just mailed out to him We appreciate Mr***'s business and should he have any further questions or concerns, he can feel free to contact *** *** at *** *** ***

American Dream Home Improvement completed the roof replacement on October 11th, We apologize if there was any miscommunication about the process of the build as it takes time to coordinate ordering and delivering materials, scheduling a crew, and completing the roof replacement as weather is
permittingOur office has since communicated with Mr*** attempting to work out a reasonable accommodation given the circumstances, however our office has not had any returned communication since several attempts were made by phone, email, and mailAt this time, a final invoice of $is being sent to Mr*** property to submit the final payment as work has been completed in order to close his accountIf Mr*** has any further questions or concerns, we ask him to contact *** *** *** Ext *** or Customer Service at *** *** **

Our Customer Service Supervisor was in contact with Ms*** regarding her expressed concerns on 11/5/Ms*** did confirm that
our roofing crew came back out the following day to complete the two peaks and cleanup
of debrisMs*** expressed she was satisfied regarding the outcomeIt
was
explained to Ms*** that our left over materials at the property are simply
our ordered materials that are accounted for and Ms*** is only being
charged based of the insurance company’s measurements and approvalOur company
can not discuss our customers’ accounts with Ms***, however we are a
licensed and certified contractorEven though Ms*** discloses some of our
crew members did not speak English our company does not discriminate upon language
preferenceAmerican Dream Home Improvement was able to come to a final
total for the replacement cost of $14,based off of the insurance company’s
estimateAs of today, Ms*** has not paid towards her account and we are
requesting for payment in full per her signed contractAlthough we have tried
to communicate with Ms***, we have not received a returned call or payment
onto her accountWe ask if Ms*** has any further questions to contact
*** *** *** Ext or submit her final payment to close her
account