American Dream Home Improvement, Inc

American Dream Home Improvement has reviewed all of the paperwork associated with this account The signed contract that we have from Ms*** states that we will charge her $450/square that is installed on her roof Our company installed squares on her home which brings the agreed upon contract price to $15, Ms*** paid our office $18, That makes an over payment of $3,which is being refunded to Ms*** and mailed out tomorrow Should Ms*** have any further questions, she can contact *** *** at *** *** *** or email her at *** We consider the matter closed and ask the Revdex.com to close this complaint

American Dream Home Improvement would like to formally apologize
to Mr*** that he had to file a complaint due to lack of communication with
our company regarding his concernsWe have since resolved Mr***
concerns regarding workmanship performed at the property on 11/5/and
Mr
*** reported he was satisfied with the outcome per our records on
11/11/15. As per our contract Mr*** signed on 07/01/half payment is due upon the arrival of materials and
balance is due upon completion of the workWe understand Mr***
discretion submitting final payment until the completion of the inspection is
performed, however the contract signed states otherwiseWe have communicated
with Mr*** regarding final payment and we are willing to accommodate him
as he expressed and will remit half of the outstanding balance $2,and the
final balance upon completion of the city’s inspection.Again, we apologize to Mr*** if he feels our company
has lack of communication and respect towards his account and appreciate our customer’s
feedback for future accountsOur company does not need make sure we take necessary
precautions to ensure an account does get closed out in a timely matterIf Mr
*** has any further questions or concerns we ask him to contact *** Hoak
directly ***Ext

We have been working with Ms*** to resolve her issues We needed to inspect the garage to determine how a board fell from within It is still unclear as to how the incident occurred, however we have agreed to work with Ms*** and we are covering the cost of the damage to her
vehicles We thank Ms*** for providing some estimates for us to review so we can get this wrapped up Should Ms*** have any further questions or concerns, she should feel free to contact *** *** ** *** *** *** or email him at ***@adhi4u.com

ADHI has been working with the homeowner to resolve his concernsThe homeowner is confused about his billingADHI has invoiced for the recoverable depreciation for work performed as approved by his insurance companyThe only out of pocket cost to the homeowner is their deductible which is
dictated by their insurance policyThe invoice matches the agreement signed by the homeowner in that we will bill for insurance proceeds for work performed and their deductibleADHI is more than happy to work out an accommodation credit in order to resolve the homeowners concerns however he has stated he is waiting for the Revdex.com to advise what he doWe looking forward to resolving thisAccount Manager *** *** can be reached at 877-*** *** *** or via email at ***@adhi4u.comThank you

Complaint: ***
I am rejecting this response because:The situation hasn't been resolved yet, since no real work has been done. the repair has now scheduled one day after 10/after my reminder yesterdayI want to have the case open to see what the results I can getThis will not know until the wrinspection has been done.
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are still trying to get in contact with Ms*** so we can walk her through her insurance estimates for all of her properties We are wanting to break this down, line by line if we have to, so we can show her that we are not billing for anything other than the work that was approved by the insurance company She believes that she has overpaid on an account That is incorrect as we did not bill for the garage she is referencing and she did not deduct from what was paid by the insurance company The only way we can resolve this is for Ms*** to contact the Customer Service manager, *** *** ** *** *** *** so he can explain everything to her Simply stating she does not want to work with us or have us explain her bill to her will not get anything resolved We want for everyone to be on the same page and to get this resolved quickly Once we speak with her, we feel confident that we can get this taken care of We ask the Revdex.com to assist in getting Ms*** to contact our office so we can get this resolved

We have spoken with Mrand Mrs*** regarding the issues they have. We have offered a settlement to them to resolve their issues and we are waiting to hear back from them tomorrow on it. Mrand Mrs*** spent the insurance money and needed to be set up on a payment plan.
Due to their financial situation as well as the reported issues described in the Revdex.com complaint, we have agreed to work with them on a price to get this resolved. If they have further questions, they should contact *** at *** *** *** or email him at ***@adhi4u.com

Our office has since communicated with *** *** regarding
her concerns for the final invoice and was able to resolve her complaint on
11/24/*** *** contracted with American Dream Home Improvement for a roof
replacement that was completed on 8/21/We understand how our billing
process
may appear to be confusing and apologize if *** *** felt it was not
explained thoroughly to her or had received the final invoice by mailOur
company invoices off of insurance proceeds meaning that the homeowner would
only be responsible for their deductible as it states on her signed contract
*** *** did agree to pay an additional $expense that was not covered by
her insurance company due to code coverageHowever, our records do not
indicate *** *** contacting our office requesting a copy of their final
invoice or any concerns regarding the final invoice until the Revdex.com complaint notified
our officeSince our office has rectified *** ***’s concerns with a
copy of the final invoice totaling a balance due of $2,*** *** has
stated she will be submitting her final payment towards her accountWe ask if
*** *** has any further questions or concerns to contact our Customer
Service Department *** *** **

When we received this complaint, we had already spoken with Mr*** and opened a service ticket The crew was present at the property yesterday and will have everything completed today, weather dependent Should Mror Mrs*** have any further questions or concerns, they can feel free to contact their account manager, ***, at *** *** *** or email her at ***@adhi4u.com

Our company contracted with Mr*** on 09/30/and completed the roof replacement on 11/04/per the approval of Mr***’s insurance companyOn 11/09/our company received a call reporting that the satellite was installed incorrect and Ms*** reported exposed wholes left behind
from the relocation of the satellite dish and she was worried for a possibly leak due to a snow storm comingOur records indicate our Service Department contacted Ms*** regarding her concerns with no answer and no response on 11/10/15, but on the following day Ms*** reported a leak that our Service Department did address 12/17/Our office has spoken with Ms*** on 1/12/in which we resolved any ongoing concerns with their invoiceMs*** stated she had not received the final invoice reflecting the balance due of $that was emailed to her on 1/12/Ms*** stated she was happy with the outcome and has since submitted her final payment closing out her account with American Dream Home ImprovementWe ask if Mror Ms*** has any further questions or concerns to contact our office at *** *** * and we thank and value the business with our customer

Initial Business Response /* (1000, 10, 2015/07/31) */
Our office spoke with Ms*** on 07/31/regarding the gutter service performed on her property by our technicianWe apologize if we could not install the gutter helmets to Ms***'s satisfaction and will gladly extend a discount, upon
receipt of the invoiceMs*** will supply us with the invoice from *** Company for the services completedOnce reviewed, we will reach out to her again to confirm the discount amount
We request that Ms*** contact *** with any other questions or concerns

Initial Business Response /* (1000, 5, 2015/08/07) */
We regret that Ms*** felt that she had to escalate her concerns to the Revdex.comWe feel confident that this matter could have been resolved by speaking with a member of our management team at our corporate officeWe
also believe this complaint can be blamed on miscommunication, which we hope to clarify in our response
On February 2nd, Ms*** had her siding replaced by our companyOn 02/09/the homeowner informed her claim specialist,*** that her phone line was cut and she had *** come out to repair it, also her cable lineWe requested that Ms*** send us the invoice for the repairs and we would credit her account the proper amountOur Customer Service Department left a voice mail for Ms*** on 02/25/2015, 02/27/2015, 03/03/2015, 03/04/2015, 03/05/2015, 03/27/2015, and 04/07/On 04/08/2015, Ms*** called into our office to say her exterior lights were not working
Our service crew went to the property on 04/20/2015, to evaluate the issue and found that the homeowner needed to contact an electrician to run longer wires due to the new siding put onPer our contact, line 21, clearly states we are not responsible for electricOn 04/21/we contacted Ms*** regarding the invoices for the cable and phone, and we received no responseOn 05/26/the homeowner called into our service department to say her gutters were leaking, our crew was on the property on 05/27/and repaired the gutters for Ms***
Ms*** called into our office on 06/11/to say her light fixtures were smoking, we immediately told her to turn off the power to the outside lights and contact an electrician as previously statedWe also requested the invoices for the cable and phone againMs*** did not have any contact with our company again until a complaint was filedOur Senior Customer Service Specialist, *** reached out to Ms*** and explained she needed an electrician for the outside lighting, and requested the invoices for the cable and phone so we could properly credit the accountMs*** said that she would fax the documents to our Downers Grove locationAs of 08/07/we have left another voice mail for the homeowner and we have not received the documents requestedWe request that Ms*** contact *** XXX-XXX-XXXX Ext ***

(The consumer indicated he/she DID NOT accept the response from the business.)
I apologize for not respondingI was out of the country at the time of those calls and my phone does not have international callingI understand that I signed an agreement, but you did not address the fact that your sales person lied to me, that he did not follow through on what he promised to do (he did not put in for a claim for the gutters), and your response is to threaten to remove my warrantyI think this is unethical and I will be filing notice with both the insurance company and my both local and state government officials to tell them how I feel about your business practicesI will contact you on Monday, but do not appreciate the threats, is this really how you want to be known in business

Complaint:
I am rejecting this response because:I have spoken with Heather and she was yelling at me which resulted in my hanging up the phoneHeather is lying stating that I was unwilling to get another contractor to do the work and they would give me a creditI never said I was not going to get another contractorWhat I asked for was it is in writing that they would credit my bill for the work as this company has lied to me so many timesHeather was unwilling to do that and proceeded to tell me that I signed a contract with no totals and I was bound to pay whatever the balance was and they did not need my approval to complete the workI stated to her that I specifically told the man before I signed it that I was not comfortable with signing that paper without totalsHer rep assured me that I would get the estimates and that I was not bound to it until they put totals on itThat was the reason I signed the paper that said TBDI did not hang up the phone until she kept yelling at me and I told her I was not yelling at her and she did not need to yell at meShe kept yelling at me so I disconnected and hung up the phoneI called her back today as a matter of fact and explained that I cannot have long calls with their company throughout the day seeing as how I work and they dont allow itI do not get off work until 6:pmThis Heather person has not tried to call me nor is she available at the times that I can talkI do not appreciate her trying to say they were trying to work with me because she told me I owed it and there was nothing she was going to doThe contractor I did talk to has a problem coming out because someone else started the insurance workI dont know how I am supposed to comply to that if I have a hard time getting someone else to touch something they messed up
Sincerely,
Toya ***

American Dream Home Improvement contracted with Mr*** on 11/01/for a complete roof replacement that was completed on 11/30/As it states in the contract Mr*** signed, American Dream Home Improvement is not liable for damages to the interior or exterior perimeter of the home due to the
scope of work completedAlthough our records indicate Mr*** reported some debris left in the yard due to the scope of work completed, our Service Department had completed the reported service originally on 1/20/Again, Mr*** reported to our office that it was not done to his satisfaction on 1/29/16, but our Service Department has completed the service thereafter on 02/04/Our Customer Service Supervisor Heather *** has since spoken with Mr*** 02/05/and confirmed the service is completed to his satisfactionWe would like to apologize to Mr*** for the misguided communication that he states he has had with our Sales Representative, however American Dream Home Improvement does not practice that terminology with our Representatives and will take his statement into consideration for future up training purposesWe have since resolved Mr*** invoice discrepancies accommodating Mr*** and providing a final invoice balance due of $which has been provided to MrYangOur office requests Mr*** to submit his final payment and if he has any further questions or concerns to contact Heather *** 877-266-Ext

American Dream Home Improvement has since communicated with Mr and Mrs [redacted] to resolve any outstanding questions or concerns with our contract and the process of filling a claim. Mr [redacted] has chosen to move forward with our company and filed claim with their Insurance Company. We would like to...

further apologize if any miscommunication took place, however it has since been resolved. We ask if Mr or Mrs [redacted] have any further questions or concerns, to contact their direct Sales Representative or our Customer Service Department [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept their explanation. Indeed, I did write on the first few bills they sent that "[redacted]", their company representative had told me she would take care of contacting our insurance company. We no longer had [redacted]'s phone number so we were unable to contact her. The company DID NOT respond to my notes UNTIL I filed a complaint with the Revdex.com. The open lines of communication problems were on their side, not ours. And to clarify the additional flashing charge, the company did not include that in their contract, in fact, there was no mention made of any flashing. It was two months AFTER the roof & gutters had been installed that we were contacted by the company, again by phone, that it would cost an additional $200. We could have told them we wouldn't pay any extra but we thought the right thing to do was to split the cost and so we agreed to pay an additional $100 for the flashing. All in all we would not recommend this company to do any work for homeowners. They are extremely difficult to work with after the work is completed. We only hope their product really does stand up to what they promised so we don't have to contact them again. They ignored our requests/responses made in writing until we filed a Revdex.com complaint. We received the check from the insurance company on 10/14 and posted it to them with a $100 check on 10/15. We couldn't have sent it to them any faster. Had they followed through with what they agreed to do (contact our insurance company) they would have received payment sooner.

Initial Business Response /* (1000, 5, 2015/08/28) */
American Dream Home Improvement has been in constant contact with Mr.[redacted]. Our service department is in the process of scheduling a meet date in order to complete the repairs on Mr.[redacted]'s property. American Dream Home Improvement stands...

behind our workmanship warranty and are confident that we can come to an amicable resolution with Mr.[redacted]. If Mr.[redacted] has any further concerns we ask that he contact[redacted] at [redacted]