American Dream Home Improvement, Inc

We regret to hear that Mr*** feels she was pressured by our Sales Representative into working with our companyAs it stands, Mr*** agreement has been voided and the 15% cancellation fee has been waivedMr*** is no longer our customer and materials will be picked up as soon as possible
We request the Revdex.com to close the complaintShould the Revdex.com have any further questions, please contact Customer Service Supervisor *** *** *** *** ***

American Dream Home Improvement is currently working with Mr* *** to investigate his concerns Our Service Department will research to determine if the leak is a direct cause from the roof replacement or not If the leak was directly caused by the roof replacement, we will work with
Mr* *** on a resolution We ask that Mr* *** either call *** *** at *** *** *** or email her at *** so she can continue to assist him with his complaint

We have spoken with the customer and reached an agreement to compensate him for the repairs that another contractor did Should there be any further questions or concerns, please contact *** *** at *** or email ***

Initial Business Response /* (1000, 10, 2015/08/27) */
Our company has been in contact with Mr.*** regarding his concerns with the work performedOur Service Department has informed Mr.*** that he needs to have an electrician come out regarding his sockets that need to be replacedThis
information is also listed as line item on the signed contractWe have explained to Mr.*** that his siding looks wavy due to the framing of his garage, this is not a workmanship issue of ADHI
American Dream Home Improvement takes pride in our workmanship and we honor our warrantyWe ask that Mr.*** contact our Customer Service Department at XXX-XXX-XXXX Option with any other questions or concerns
Initial Consumer Rebuttal /* (3000, 12, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ADHI has provided poor workmanship and customer service throughout this experienceMost communications have occurred verbally, which include multiple individuals from ADHI saying this work should be fixedUnfortunately, most of this isn't recordedHowever, I do have a saved voicemail from their service director clearly stating that these issues would be fixedHe lied in the most recent conversation (when the area operations manager was on the phone as well) and stated he never said he would fix the issuesThankfully I still have thatIn regards to the wavy wall, I'm wondering why the previous siding was not wavy? From the inside of the garage, the studs are in line
I'm thankful the Revdex.com was able to illicit a response from this companyI've been dealing with them for over a year, and during that time they always maintained the stance these issues would be fixedUnfortunately, they're now going back on their wordIt's interesting how they're now making excuses for everything, when most of these issues should be fairly simple to fix
Regarding the cheap quality of workmanship, here are a few examples of how they cut cornersThe original estimates had the gutters being replacedThis never happenedThe insurance company was going to pay for window frames (trimming) to be replacedInstead, they simply framed around the old onesA lot of junk was left behind, over a hundred nails and other sharp objectsThe sales rep was excited to hear this because it meant they received a discount on the work that was being doneHowever, this discount was not given to me, who's been picking up the junk for the last year
Basically, what it comes down to, is to do what you say you're going to doThey have not done that
Thank you Revdex.com for listening to my complaints
Final Business Response /* (4000, 14, 2015/09/10) */
Our Service Manager,*** and our Senior Customer Service Specialist,*** have both explained to Mr.*** his issues are structural and not due to poor workmanshipWe take pride in our work and our customer service, we regret that Mr.*** feels different*** spoke with Mr.*** on 08/19/and informed him again our company would not be doing any repairs to the sidingMr.*** stated he understood and said he will research how to get framing fixed
If Mr.*** has any documentation stating anything other, we ask that he send it to our corporate office for review

American Dream Home Improvement has reviewed the complaint and spoken with Ms*** in regards to the possible over payment We have our management team and our accounting department reviewing this We are also working with the insurance company to review what funds were allotted for
our company and what funds were allotted for repairs we did not perform There appears to be a discrepancy between what our company invoiced the insurance company and what they ended up paying Ms*** for the work we performed We have assured Ms*** that we will expedite this review and hope to have an answer for her before the end of next week Should Ms*** have any further questions or concerns, she can feel free to reach out to *** *** at *** *** *** or email her at ***

We have contacted Ms*** and sorted out her billing concerns. As for the gutters, she is contacting the company that originally installed them and we will credit her account for the cost to have them corrected. She thanked us for helping her out with her questions and concerns and
it appears as of now that all issues have been corrected. If she has any further questions or concerns, she can contact *** at *** *** *** or email him at ***@adhi4u.com

ADHI and the homeowner have reached a resolution in which an account credit is to be placed towards the final balanceADHI will continue to assist the homeowner with their mortgage paperwork in order to get final funds released in order to pay off the remaining balance on the accountIf any
further follow up is required, Account Manager *** *** can be reached at *** *** *** or via email at ***@adhi4u.com Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

American Dream Home Improvement has attempted several times to open a line of communication from Ms*** listed desired resolution, however Ms*** has not returned our calls since the roof was torn offWhen our office received the complaint that was filed, our Sales Representative had
called Ms*** multiple times on 9/8/leaving several messages and has also gone out to the property to see if Ms*** was home on 9/9/16, but no answer or returned callsThe number listed in the complaint is the number our office and Sales Representative has calledAlthough Ms*** states she wants the work completed, there has been no further communication from Ms*** since her complaint was filed and we are asking the Revdex.com to review our response and close the complaintOur office has drawn up a release letter and sent it by *** today, 9/22/to Ms***We ask if Ms*** chooses to communicate with our company to contact our Customer Service Supervisor *** *** ** *** *** *** or if the Revdex.com has any questions to contact *** ***

We regret to hear that Ms* *** is choosing to cancel the contract with our company due to lack of communication with our Sales RepresentativeAs it stands, Ms* ***’s agreement has been voided and the 15% cancellation fee has been waivedMs* *** is currently not our customer,
but if she chooses to have work completed at the property in the future that Ms* *** would reconsider our company At this time, we request the Revdex.com to close the complaint or remove this complaint from our recordsShould the Revdex.com have any further questions, please contact Customer Service Supervisor *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI am however left with a ceiling now in need of repair on my dime because the job was not done right the first time
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:they need to inspect our roof still it's not perfect things are wrong with it*** and his supervisor said that they would charge us what the insurance company gave us money for More than once they told us this
Sincerely, *** ***
*** ***

Unless Mr*** or the Revdex.com can provide a desired resolution aside from an apology, our company will consider this matter closed and again ask the Revdex.com to close the complaintAny questions can be directed to *** *** *** *** ***

We regret to hear that Mr *** feels he was pressured by our Sales Representative into working with our companyAs it stands, Mr***’s agreement has been voided and the 15% cancellation fee has been waivedMr*** is not our customer and we request the Revdex.com to close the
complaint as Mr*** is aware his contract has been cancelled and he is satisfied with the outcome stating he will close the complaintShould the Revdex.com have any further questions, please contact Customer Service Supervisor *** *** *** *** ***

After receiving this complaint, we have attempted to contact Mr*** We have left him numerous voicemails and sent him emails to contact our office so we can discuss his concerns We ask the Revdex.com to assist our office in having Mr*** contact our office so we can go over all of
his concernsWe can work on providing pictures to Mr*** and his insurance company if needed Mr*** should contact his Account Mananger, *** ***, at *** *** *** or email her back at ***@adhi4u.com

American Dream Home Improvement has reviewed the complaint submitted by Ms*** We have notified the supplier to remove the materials from the home We apologize for the lack of communication from the sales representative The original sales representative *** Weller no longer
works for the company Per the notes on the file and in the complaint, the supervisor *** *** did not have a good number for Ms*** We are one of the largest roofing companies in the nation and pride ourselves on outstanding customer service We appreciate Ms***'s feedback regarding the lack of communication between herself and the sales team Should Ms*** have any further questions or concerns, she can feel free to contact the Customer Service Supervisor *** *** ** *** *** *** or email him at ***

Initial Business Response /* (1000, 5, 2015/08/11) */
We regret that Ms.*** has escalated this matter to the Revdex.com as we are certain this can be resolved by our Senior Customer Service Specialist,*** Ms.*** signed a contact estimate with our company on 05/19/2015,
our price per square is listed however measurements are not exact until the day the work is done to allow for shortagesWe also bill for insurance proceeds so our estimate is just that, a starting price
American Dream Home Improvement has been in contact with Ms.*** on 08/07/and we have explained in great detail our billing process and addressed her concerns regarding her inspection with the city of *** Ms.*** appears to be satisfied with our response and understands that we are still working with her insurance to finalize her claimIf Ms.*** has any further concerns, we ask her to contact our Customer Service Department at***

Ms*** signed a contract back on 06/27/with our
companyOur office has tried to reach Ms*** to resolve her account and
concerns addressed in her complaint with little to no contactWe would like to
apologize to Ms*** regarding the misguided information and communication in
the being
of the process of filing a claim with our previous sales representative
Our contract agreement with Ms*** encloses terms to be determined or TBD, based
off of the sole discretion of the insurance company’s approvalThe deductible
is the only portion requested from our customer to pay towards their account
balance due As of today, Ms*** is in
breach of contract with a final balance of $5,and no payments applied when
the intial payment was due upon the arrival of materialsOur records indicate Ms*** originally reported ceiling
damage to our office on 7/28/our office attempted to reach Ms*** with a
resolution to the damage on 7/28/and 7/31/15, but didn’t receive a returned
call until 08/5/On this date, our customer service department informed Ms
*** that our company does not have the proper resources to complete the interior
repair, however we are willing to pay for the damages with an estimate provided
from Ms*** from another company that canMs*** is unwilling to provide
an estimate of repair in which we have already agreed to compensate her based
off of a legitimate estimate.Although we understand Ms*** is not happy about the
damage to her property or the claim process with her insurance company, we were
willing to accommodate her in the form of a creditOur office reached out to
Ms*** on 11/16/15, 11/17/15, 11/18/15, and 11/19/in which she chose to
hang up the phoneIf Ms*** wants to come to a resolution we ask her to
contact Heather *** 877-266-Ext

American Dream Home Improvement is working with Ms*** regarding her complaints with the workmanship Ms*** has agreed to let us investigate any workmanship issues, and if any are found, we will have them corrected Our company has no intention of placing a lien on Ms***'s
property We understand that she has some concerns and we are more than happy to address any issues that may be found We appreciate Ms*** working with our customer service office so we can ensure that any and all issues are resolved and so she can be happy with the end result Should Ms*** have any further questions or concerns, she can feel free to contact *** *** at *** *** *** or via email at ***

Initial Business Response /* (1000, 10, 2015/08/11) */
Our office has spoken to Ms.*** in detail about her concerns, and as of 08/07/our Service Department is working with her to set up a date convenient for her and her family for us to complete the servicesOur Service Department
anticipates all services to be completed within two weeks, making this complaint fully resolvedWe ask Ms.*** to contact our Customer Service Department at *** with any other questions or concerns
Initial Consumer Rebuttal /* (3000, 12, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Vendor has contacted me yes, but they have not come out to the house yet to re-evaluate the damages and work out with me what they are going to do to make it right, They are sending a guy out this evening 8/12/to take more pictures,ect But nothing else has been set up yet for the repairs, From the conversation I had with them when they called, They need more pictures ect before they can decide if they are going to fix the problem there roofer caused
Final Consumer Response /* (4200, 23, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WOW just wow, Vendor was to be working out a credit with me I spoke w *** on the phone and she was to be checking into so some stuff for and call me back the following Monday, Well needless to say I have not heard anything back from her nor American Dream even after sending them an email to inquire on the findingsBut today I get paper work showing a lean on my house from themGREAT CUSTOMER SERVICEI am willing to work with them on trying to get this worked out, but to put a lean against my house when we were trying to work out a credit, Just blow my mindThe vendor does not want to take responsibility for what they didI gave them a few different chances to make it all right and this is what they doStill wondering when the Revdex.com is going to contact me about the informal Mediator they emailed me bout to help get all this settleds
Final Business Response /* (4000, 25, 2015/10/01) */
Our company feels we have been more than accommodating and have provided Ms.*** a very generous offerAt this time, Ms.*** account is delinquent and days over dueAmerican Dream Home Improvement is willing to discount her balance down to $if she pays her balance in full by 10/Ms.*** can contact me directly at XXX-XXX-XXXX ext to make payment arrangements
Regards,
*** ***