American Financial Network Inc

My wife and I have been working with American Financial Network since April, in an effort to obtain a VA loan to purchase a homeWe sent in our original paperwork i.e tax records, bank records, pay stubs for the first time in May, In July we had received another request for the same records and to expect the records to be ready to go to the underwriter within the next few weeksWe met with our seller in the second or third week of July and had him sign his portion of the paperworkI asked our lender several times regarding the Certificate of Eligibility for the VA loan and I was led to believe they had already obtained thisShe notified us that we were ready for the Appraisal and to expect the call on August or at the latestWhen we still had not heard anything by August 7, we notified Ann and she stated she would give them a callAnother week went by without a call Ann was notified and we were told they would be calling againI believe it was a couple of weeks la

I was a little nervous about going through the process - especially by myself, but from the first conversation I had with Basil L*** until the Closing was complete, I felt very comfortableBasil took time to explain everything step-by-step so there were no mysteries and no surprisesI still can't believe how smoothly every went from start to finishI would recommend Basil without hesitation

Thank you for taking the time to share your experience and concerns. We at American Financial Network, Inc(“AFN “) are always eager to know when something is not right, and we welcome the opportunity to respondWe wish to express our sincerest sympathies for any frustration or inconvenience
arising from your loan application with us. We investigated your allegations, and discovered that you decided to not move forward with your loan application (with AFN) at some point in early August, and applied with another lender. Your loan file with AFN was thus closed, and was no longer processed after early August. The seller, according to our investigation, decided to not move forward with the purchase contract in mid-October, while you were working with another lender (resulting in your lost deposit) Please understand that AFN was not involved with the loan application you submitted to the other lender, and was thus not involved, nor had anything to do, with any issues ultimately resulting in your lost deposit Although you were in communication with Mr*** when working with the other lender, Mr*** was not your loan originator at that time. Further, Mr*** was communicating with you from his personal email account only after you decided to work with another lender (not during the period of your loan application with AFN). We have discussed this with him, and will take appropriate measures with respect to training and disciplinary actions. Although we are uncertain of what transpired with the other lender, it would seem that they are a more appropriate entity with respect to discussing lost deposits and costs. In summary, it is clear from our investigation that your complaint specifically involves actions occurring during the months of August through October, and you were not working with AFN at this time. As such, AFN does not believe that this complaint is directed toward the proper entity. Once again, please accept our sincerest sympathies for any difficulties you experienced with this transactionThank you,

I was referred to Genelle C** by a Realtor in my area and I was extremely impressed with my experienceI was always able to ask her anything anytimeShe made this a very easy and process with her knowledge and professionalismI would recommend her to EVERYONE!

American financial network does not give anyone with a pulse a home loan, my husband and I both have a pulse, yet we were treated with little disregard to Our situation, one that is unique to usOur agent Justin did not bother to get to know us our situation or even our scores (I found out he didn't know our scores today) how can u possibly help someone when you don't even know what the heck is going on, just one more company claiming they can help by wasting your time and picking and choosing the easiest loans to makeI have read previous reviews and seen our situation wasn't and isn't worse than some others we just didn't receive the luck of the draw by getting an agent that really wanted to helpI sent an email before wasting my time, gave a brief synopsis and I said can you help and Angelo C*** said yes we definitely canWell no, you definitely didn't

Russell Henry is as excellent and patient loan brokerHe provided a clear explanation for each action and expense during this potentially confusing processI highly recommend him to anyone looking to purchase a homeI have already provided his name to friends in the market for a home

My homemade buying process was seamless because of this companyA++ Such a great experience with them

After eight weeks I gave up on them and found another company( another company who got my loan done and closed within three weeks ) They kept asking for the same paperwork over and over and overThe branch manager would not even call me back he kept referring me to the loan officer who was no help

I had a wonderful time with Freedom MortgageThey are knowledgeable in this type of businessI would recommend them to everyone

Eli *** has been a long term Agent for us & his services have been very goodWe have grown to trust him a lot over the years, and we like his sense of humor a lotThat makes him an excellent business personHe makes the customer comfortable."
Thank you so very much for all of your help in securing our loan for our Refinance here in Santa Maria, CaYou were organized & thorough & professional, as well as kind which made all of the difference in our interactions with youWe put our trust in you and American Financial Network You most definitely came through for usThank you for your patience as well as treating us as people rather than just home loan customersYou stand above the rest, Eli ***! Our hats off to you

Matt and his staff were very helpful and made refinancing easy for us to understand all the many papers we had to sign

Shana from Ideal Lending set me up with AFN - excellent service, thorough, and client friendly

Freedom Mortgage and Steven Williams were great! They followed thru with everything they said and were honestThey were also more knowledgeable than other agents I've dealt with

Great service They always had time to answer my questionsFelt very comfortable

Very professional, accessible, overall the best experience

I refinanced with AFN closing on Sep24, First payment due Nov 1st We established an online bill pay through our banking services with USAASince this was the first payment to a new account, a physical bank check was submitted to AFN with the appropriate information per our closing agreementThe check was sent on Nov 2, and subsequently "cashed" on Nov 7, The monies were never credited to our accountAFN uses a 3rd Party to manage Loans, ***The mortgage was transferred to *** on Nov 10, 2016- Per *** Customer Service (CS)In mid Nov 2016, we received notice to begin making payments to *** starting on Dec 1, We made additional payments for Dec Mortgage on Dec 2, and for Jan Mortgage on Dec 30, (to *** per instructions)However, per ***, the Decpayment was applied to the Nov Mortgage bill and the Dec payment was applied to the Dec Mortgage Bill*** CS states that the loan came over on Nov 10, with the same amoun

I reached out to Mr*** via the email he provided in his Revdex.com complaint on Tuesday, October 10, to discuss his experience. To date, I have not received a response back. Mr*** is more than welcome to contact me directly via email. Thank you. Respectfully,
*** ***, ***Corporate Counsel

This was my first time using this company and justin made me feel like I've been with them for yearsI will definitely recommend everyone to use this companyYou are the best justin!!!

I financed a mortgage loan back in october officially funded November when the loan closed, my lender told me to make sure I make my first payment in December, the first bill I got was from ***so I paid my bill 11/27/ Then Decemeber 27th came and I went to pay my Janurary bill, and I noticed the due date said Feb 1stso I called *** to see why it said thatthey stated "your payment was not actually due until 1/1/17" so we applied your payment there, you are actually ahead of your payment scheduel, so you can either have a free month or just stay aheadEnd of January came and we started getting collection calls from AFNsince then I have provided everything they have asked for, I spoke with the Manager *** and have been dealing with my lender *** *** stated he would get back to me with a result and I have yet to hear from him(this was on 2/22/17)i also showed them that *** bought my loan in full showing a first inital due date of

My experience with this company and it's associatesWas truly one of the most pleasant and professional business experiences I've encounteredFrom the beginning the staff displayed a knowledgeable and courteous attitude, and maintained this throughout this entire process of my loanI thoroughly appreciate the services provided by MrJ Kelley and MsPam StricklandAnd have already recommended them to several of my friends