American General Life & Accident Insurance Co

Initial Business Response /* (1000, 5, 2015/10/28) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your order for the Paint Zoom (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on October 28, 2015,
we discussed EVINE Live's day return policyAs a courtesy, I advised that I would allow a late return so you may return the item to usI also confirmed that we will issued a full refund to your account once item is returned
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding a recent order (XXXXXXXXX) that went to an incorrect addressI apologize for any inconvenience this has caused
During our conversation on May
28, 2015, I advised you that we are not able to change any information on an order after it has been placedIn certain cases, we may be able to reroute the package to an alternate address, but that is not the case for your order
I advised you that I would issue a full refund of the orderWe also went placed an order for the same item at a discounted rate with free expedited shipping
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

July 19, *** *** *** *** *** *** Fort Mill, SC Cr: *** Complaint ID: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the Firenze Bella "Karisa" Tooled Leather Dual
Side Pocket Hobo Bag (order#***)I apologize for any inconvenience this has caused During our conversation, July 18, 2017, we discussed our return policyI had advised you that after further research on your item, as a courtesy, we will allow you to return the Firenze Bella "Karisa" Tooled Leather Dual Side Pocket Hobo BagI have emailed you a UPS pre-paid label that you may use to send back this itemOnce that item is received, a full refund for what you have been charged will be issueThe refund can take 3-business days to process back to your original method of payment, which wholly depend on your financial institutionIf you have additional information or questions, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine Cc: Revdex.com

I am rejecting this response because: I do NOT have any emails nor phone messages as to how EVINE will handle this matterI still think it is wrong to tax postage! When you go to the Post Office and buy a stamp you are NOT taxed! When you send mail UPS you are not taxed! Any way you send mail YOU ARE NOT TAXED....SO WHY SHOULD EVINE TAX POSTAGE????

Initial Business Response /* (1000, 5, 2016/02/08) */
Dear Ms***:
We are in receipt of your letter to the Revdex.comEVINE Live would like to thank you for taking the time to share your concerns with us regarding your recent experience
After further research we did
determine that you are being contacted in error by our collection vendor Central Credit ServicesWe have notified them to remove your phone number and address, you will no longer be contacted
If you have any further questions, please contact us at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II
CC: Revdex.com of Minnesota and North Dakota
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will definitely re-open my complaint if, in fact, I am contacted again by EVine Live, as I have received a verbal assurance of being removed from their credit calls several times in the past 2-months

I am rejecting this response because: I'am still waiting for a credit that I was suppose to get from EvineAs of today I have not received no e-mail or other correspondence regrading this credit. I have not received a sincere apology from Evine. Sountil them I am not satisfied with their apologies. Jesus

Initial Business Response /* (1000, 5, 2015/12/15) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the delivery of the ProForm treadmill (order # XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on December
11, 2015, I advised you that after researching, it was found that the delivery waybill was not set up correctly, which resulted in your delivery being dropped off in your front yard
We agreed that due to the difficulties you experienced with this delivery, that I would waive the remainder of your January 1, ValuePay, which is a total discount of $on your order
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

September 6, *** *** *** *** ** Bridgetwater, NJ 08807- Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding order *** for Technomarine Women’s
Cruise Watch. I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana *** Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on December 5th, you placed XXXXXXXXX for a Gucci Women's G-Gucci Swiss Made
Quartz Stainless Steel Bracelet Watch requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
The cancelation of your order was based solely on the fact that EVINE Live was unable to view your current credit historyOrders placed on the ValuePay option are subject to credit approval using name and billing addressWe were unable to obtain a copy of your current credit history with the information provided on your recent orderWe apologize your name was misspelledI have corrected this and reset the ValuePay option on your account
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response for more than one reasonFirst of all I ordered through the representative not online and at no point did she mention the company's policy of conducting a credit check in order to use the value pay planSecondly, the funds were deducted from my checking account immediately with a thorough break down of shipping and receiving dates along with next installment payment dateIt was some time later I received an email from the company informing me that the order was cancelled based on a negative credit historyI immediately called and inquired about the email that's when I was informed about the company's policy of conducting credit checksMy response was that I did not consent to a credit checkThe rep said that it is the policy and I asked why wasn't I informed at the time of placing the orderShe said it's on their website as well as on the t.vI replied that I am watching the program now and no where's does it gives that disclosureThen I pointed out that in the email my first name was misspelled so how could your company get a credit check with a misspelled name? At this point I was really annoyed and asked why wasn't I given the opportunity to purchase the item out right before cancelling the order? She replied that it was another department and she wasn't sure whyTherefore I am not satisfied with the response nor their practices thus I should have been informed and invited to apply for their credit card before handIn closing I strongly urge that the disclaimer of running credit checks be disclosed by the company's representatives when accepting phone ordersBy the way I am still searching for the disclaimer on air!!!
Final Business Response /* (4000, 9, 2015/12/16) */
Dear Ms***,
We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked
When order number XXXXXXXXX was placed, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayThere is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
The cancelation of your order was based solely on the fact that EVINE Live was unable to view your current credit historyOrders placed on the ValuePay option are subject to credit approval using name and billing addressWe were unable to obtain a copy of your current credit history with the information provided on your recent orderWe did correct this and reset the ValuePay option on your account
EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use."
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2015/12/03) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your order for the Invicta watch (order#XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on December 2,
2015, I attempted to speak with you concerning your complaintAt that time you had advised that you were at work and said "that you will not discuss this further" and disconnected the call
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

March 27, 2017 *** *** * * **Lake Worth, FL 33460 Cr: ***Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the North Shore Linens Sheet Set (order# ***). I
apologize for any inconvenience this has caused. During our conversation on March 9, 2017, I advised that our records showed that the address was not updated when the order was placed online on March 4, 2017. You stated that you had not update the address until just that day. I further advised that it is the customers’ responsibility to verify address information when placing the order onlineYou stated that you should have been advised this by a customer service representative when you called in regards to the order shipping to a wrong address. I confirmed with you that you would continue to be charged for this order since you placed the order online and did not verify the address information; at which time, you stated that you were going to cancel your credit card and disconnected the call. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation. Sincerely, LeShonn ***Executive Resolution OfficeEvine CC: Revdex.com

August 28, Ms*** *** *** ** *** *** *** *** Coral Springs, FL 33065- RE: Cr *** Case Number *** Dear Ms***, Evine is in receipt of your letter to the
Revdex.com Our records indicate that on August 12, you placed order number *** for a 55” Samsung 4k Ultra HD Smart TV requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at ###-###-#### Sincerely, K*** Credit Payments Lead

April 3, *** *** *** *** ** Downey, CA Cr: *** Case#: *** Dear *** ***, We have received further correspondence from your Revdex.com complaint regarding the return of orders *** and ***. I apologize for any inconvenience this has caused On March 30, 2017, I attempted once again to reach you via telephone to no avail. As of April 3, 2017, I have also not received a return call or a reply to the email that was sent on March 20, For further assistance, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office Evine CC: Revdex.com

Dear *** C***, We have received your complaint from the Revdex.com regarding your purchase of the Apple iPhone 6s Plus 64GB Unlocked GSM 4G LTE Dual-Core Phone w/ 12MP Camera (order# ***). I apologize for any inconvenience this has caused During your
conversation on January 6, with Diana on our Executive Resolution Team, she apologized that this item was not advertised as being refurbished. Two options were offered by Diana, which you declined. We have reviewed your request to apply the $Evine Credit towards your next ValuePay and have processed it accordingly. This Evine Credit was applied towards your ValuePay due January 6, 2017, making the ValuePay $instead of $ Once again, we apologize for any inconvenience this may have caused Sincerely, Lisa *** Senior Supervisor, Executive Resolution Office Evine Cc: Revdex.com

Dear Mr***, EVINE Live is in receipt of your letter to the Revdex.com Our records indicate that on July 6, you placed order number *** for the Ombre Circle Tahitian Necklace which was cancelled by EVINE LiveWe sent an electronic reversal to your
bank on July 7, requesting that the funds be releasedYou will need to follow up with your bank to verify this information When requesting the ValuePay option, you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. This information is on our web site at www.evine.comWe use Equifax Information Services LLC to obtain credit report information. A letter was mailed explaining why we are not able to extend the ValuePay option to you based on the information Equifax provided If you have any further questions please contact our office at ###-###-#### Sincerely, L*** Credit Payment Specialist II

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11468701, and find that this resolution is satisfactory to me

October 10, Ms*** *** *** *** *** Los Angeles, CA 90042- RE: Cr *** Case Number *** Dear Ms***, We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked. When you requested to use our ValuePay option, you agreed to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePayThere is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers After further review, we show that you have two customer accounts with EvineYour original customer account opened on February 1, is not eligible for ValuePays due to your account going over days past dueThis has since been resolvedWe advised you that you would need to establish a month pay in full history before we could review the account for ValuePay reinstatementOn February 11, 2016, you placed order number *** under this account for a Women’s Versace Day Glam Swiss Made Quartz Bracelet Watch which prompted the first credit evaluation You opened another account on March 19, 2017, which explains the second credit evaluation on the order I addressed in my original responseWith the additional account being opened, this gave us authorization to obtain another credit evaluationEvine allows one account per customer Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is our web site at www.evine.com If you have any further questions, please contact our office at ###-###-#### Sincerely, K*** Credit Payment Lead Tell us why here

I am rejecting this response because:I am waiting for an appiontment to get the television repairedI spoke to Evine and RCA and they both have not figured out who is responsible to fix the television

Initial Business Response /* (1000, 5, 2015/09/22) */
Cr: XXXXXXXX
Case#: XXXXXXXX
Dear *** ***,
We have received your complaint from the Revdex.com regarding the return of your WDNY Top (order# XXXXXXXXX)I apologize for any inconvenience this has
caused
On September 11, 2015, you spoke with LeShonn in my office who extended the return date on this order and emailed you a UPS labelOn September 15, 2015, you responded to an email I had sent you on August 27, advising that you needed a new return label, which I had emailed to you at that time
Our return policy is days from the date the item is received; however, we need the items to be received within days, not postmarkedSince you shipped your return on August 3, 2015, it was likely not received in our Returns Department within the day timeframeI apologize for the misinformation you received via email
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Kris ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear MrB***, EVINE Live is in receipt of your letter to the Revdex.com Our records indicate that on June 30, you placed order number for the Cannon Telephoto Zoom Lens which was cancelled by EVINE LiveWe sent an electronic reversal to
your bank on July 1, requesting that the funds be releasedYou will need to follow up with your bank to verify this information When requesting the ValuePay option, you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. This information is on our web site at www.evine.com We use Equifax Information Services LLC to obtain credit report information. A letter was mailed explaining why we are not able to extend the ValuePay option to you based on the information Equifax provided If you have any further questions please contact our office at *** Sincerely, LO*** Credit Payment Specialist II