American General Life & Accident Insurance Co

I am rejecting this response because: They should have made it clear to the customers that their credit will be pulledI have been an HSN customer for years an d they don't pull tricks like thatI never know that it was so easy to pull up your credit without having a social security numberI felt that evine is playing games because they can, and it's sad I saw a lot of complaints online about them for that same reason Their customer service is really sucks to say the least Anyways, big companies run this devilish world, they can continue to pull tricks on their customersGod will take care of me

July 19, *** *** *** *** *** *** * Rancho Cordova, CA 95670- Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the late return of your Waterford Crystal
4" x 6" Wedge Cut Arched Picture Frame (order# ***). I apologize for any inconvenience this has caused During our conversation on July 17, 20017, I advised you that a late return would be authorized. We also reviewed Evine’s return policy and time framesAs of July 18, 2017, the tracking shows the item is being returned to Evine. Once the item is received please allow 3-business days for processing If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9:30am-6pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana *** Executive Resolution Office EVINE CC: Revdex.com

April 6, *** *** *** * *** *** *** *** Addison, IL 60101- Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding order *** for a Movado 38mm Museum
Swiss Made Quartz Leather Strap Watch. I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana *** Executive Resolution Office EVINE Live CC: Revdex.com

Dear *** ***,We have received your complaint from the Revdex.com regarding the phone calls that you have been receiving from our Reauthorization DepartmentI apologize for any inconvenience this has caused.During our conversation on March 28, 2016, I advise you that I will
research further and contact you backOn Mach 29, 2016, I advise you that I contacted our Credit Department to look into this furtherThey were able to determine that you were being contacted in errorThey did not share with us the error that occurred, only that they will make sure that your phone number has been taken out of their systemsIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperation.Sincerely,Lisa ***Senior Supervisor Executive ResolutionEVINE LiveCC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding the Invicta Reserve63mm Grand Octane Swiss Quartz Abalone Dial Bracelet Watch (order#***)I apologize for any inconvenience this has caused During our conversation on February 10,
we discussed Invicta’s warranty termsI advised that Evine would need a quoted repair/replacement cost for your band in order for us to proceedIt was agreed that you would go online to Invicta’s website to obtain this informationOnce you have acquired a reply from Invicta with a case number you would then contact me directly and we would step in to offer further assistance Please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on December 21, you placed Order number XXXXXXXXX for a Zendoodle Coloring Set,
a Bytech Bluetooth Headset/Speaker and a Nuvision 8" IPS Intel Tablet requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any time
This information is on air as well as our website that indicates ValuePay is available to qualifying customersYou may visit our web site at www.evine.comWhen you placed your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms of Use."
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to us
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Specialist II

I am rejecting this response because: order status is still showing a refund for small yellow gold earringsI would like Evine to send me via email the total amount charged and the amount refunded

Dear *** * ***, We have received your complaint from the Revdex.com regarding the return of your HP Elitebook (order# ***). I apologize for any inconvenience this has causedDuring our conversation on April 28, 2016, I advised you that the refund was issued on April
27, to your Visa card ending in ***. You advised that you were no longer with the bank that issued this card. I advised you that due to credit card regulations, we must attempt to refund the original method of payment first. On May 3, 2016, I contacted you and advised that the refund did process and provided you the transaction number so that you may verify with your former financial institution. You advised that if they claim to not have received the refund, were you to call me back? I informed you that unfortunately it would be between you and your bank. It was at this point that you disconnected the callIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, LeShonn *** Executive Resolution Office Evine Live CC: Revdex.com *** ** *** ***

I am rejecting this response because:I have made attempts to contact SimmonsOnce I spoke to a live person they told me to contact the retailerThe other times I was transferred to a voicemailI have left MESSAGES with Simmons and not ONE responseI did not buy the mattress from Simmons I purchased it from Evine! In light of Evine's rude and argumentitive manner when contacting them, my inability to reach Simmons or get a response, Evine's deceptive representation in the sale of this mattress and ease of resolution through Simmons if there was an Issue, and the time and money Invested in alternate needs for me to sleep on nightlyI seek a REFUND. I have contacted a consumer affairs reporter here in NY who also looked into this and has confirmed Evine as a whole has more consumer related issues then all other major TV shopping venuesI am also consulting family counselThis is larger then the $It's principalI will not be decived as a consumer and then receive the service or lack of and have this be acceptable. I purchase a mattress to sleep onI had to purchase an Aerobed to have a temporary place to sleepa reasonable amount of time has passed I have no resolution! I will not put my sleep comfort off for Evine or Simmons and there deceptive and less than professinal service of handling of this matterI will purchase from a local brick and mortar. If I do not have immediate resoltion I will be moving forward with the consumer affairs reporter here in NYC and this story will get filedI will also look at my options legallyI will not just sit on my hands and accept the hand currently being dealt. Regards, *** ***###-###-####

Dear *** ***, We have received your complaint from the Revdex.com regarding your order for the Bit 1.5" LCD Touchscreen Smartwatch for Android or iOS w/ Two Straps (order# ***). I apologize for any inconvenience this has caused During our phone
conversation January 3, we discussed that the delay in your order was unexpectedI added that our Customer Service did not have any updated tracking information for your orderHowever, we did receive an updated tracking number from the shipper on December 31, According to the UPS tracking number 1Z3***you should have this watch on January 4, We have also processed a refund for the shipping and handling charges of $($+ tax) on December 27, This refund should appear back to your original method of payment within 1-business daysThis timeframe depends on your financial institutions processing timeAgain I do apologize for the shipping delay If you had any additional questions or need further help, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding the Cook's Companion] 4-in-Chill, Brew, Filter & Infuse 3qt Tritan Pitcher (order# ***). I apologize for any inconvenience this has caused During our conversation on
September 11, 2016, I advised you that a full refund was processed back to your PayPal account. On September 11, 2016, the value pays that were originally charged ($12.58, $3.95, $3.95) were credited to your PayPal account It was at this time that you spoke of the treatment that you received, you stated that you were hung up on and that the person that you spoke to was not helpfulI sincerely apologize for this interaction and will personally review the calls and take any necessary actionsThank you for your time and feedback If you have any additional questions or wish to discuss the situation further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at l***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Lisa *** Senior Supervisor, Executive Resolution Office Evine CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding your order for the Tracfone 4.5" LG Power Android Smartphone w/Minutes, Texts, Data & Accessories (order# ***). I apologize for any inconvenience this has caused
During our phone conversation September 28, you stated that the Tracfone warranty department never revealed to you to back up your phone and not to send accessories prior to returningWe also discussed Evine’s return policyI advised you that Evine will reject any returns received after days from the date of receipt. As a courtesy, I stated to you that I would reach out to manufacture and propose further scripting for returns to their facilityAlso to check if the information on your phone could be recovered along with the phone caseOn October 3, I left you a voicemail advising that the manufacture will be sending out a replacement phone case, however they were not able to retrieve your stored data on the phone If you had any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding the Invicta Reserve
Women's JT Pro Diver Swiss Quartz0.53ctw Diamond Meteorite Watch (order#***)I apologize for any inconvenience this has caused During our conversation on February 6, we discussed Evine’s return policyIn the event that an item is received defective a full refund should be issuedOur warehouse did not note the return as damaged and you were chargedAs discussed I have issued a refund of the original shipping charges along with the SmartLabel feePlease allow - business days for the return credit to be issued back to your original method of payment. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine

Dear *** ***, We have received your complaint from the Revdex.com regarding the warranty for your Orbit Self Balancing Board (order# ***). I apologize for any inconvenience this has caused I attempted to reach you on December 22, to advise you that I
received an update from World Tech in regards to the warranty for your hoverboard. I have not yet heard back from you If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office Evine CC: Revdex.com

I am rejecting this response because:
Because it is untrue they do not want to accept any responsibility for the overcharges in shipping and handling and are using Synchrony Bank as a scapegoat for issues they will not deal with and they were supposed to review purchases and they have not nor have they gotten back with me They also were pushing me to say the issue is resolved which it is not

Initial Business Response /* (1000, 5, 2015/11/24) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on November 20, you placed XXXXXXXXX for a Swagway Intelligent Self Balancing
Electric Scooter requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you place your order online and choose the ValuePay option, there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use."
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Payment Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Evine Live advertises the Value Pay as if it was similar to QVCI order from QVC all the time and they have never checked my creditI would have done it this time but Evine had an earlier delivery date for the product that I wantedIf Evine is going to check credit like most companies this should be visible for customers to see itI've found many online complaints regarding this same issue so apparently it is not just isolated to meNo I do not accept this responseI would like this inquiry removed from my report due to deceptive advertising
Final Business Response /* (4000, 9, 2015/12/04) */
Dear Ms***,
We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked
When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay
EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use."
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2015/09/23) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your return of a Bulova watch (order XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on September 22,
2015, we discussed our return policyI advised you that EVINE Live does reserve the right to reject returns based on conditionAs a courtesy, I advised you that I would make an exception in this case and offered to mail you a UPS pre-paid label so you can return the item to our warehouseOnce the item is received, a full refund will be issued
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 6, 2015/07/07) */
Dear Ms***,
We are in receipt of your letter to the Revdex.comI would like to thank you for considering EVINE Live for future purchases and taking the time to share your concerns with us regarding your recent experience
After reviewing your account, we have found your value payments had gone over days past due on four ordersDue to this, the ValuePay option was removed from future purchases; however, due to your recent experience and previous history with us, I have reinstated the payment option effective immediately
EVINE Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe apologize for any inconvenience you may have experienced as a result of this and hope that you continue to do business with EVINE Live in the future
If you have any further questions or concerns, please contact our Customer Service Department at X-XXX-XXX-XXXX
Sincerely,
** ***
Credit Collections Lead
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response however, I was not given any notice by, letter or email or phone call in regards to knowing about past due paymentsI had to battle to get a letter showing I owed moneyIt should not be this wayI hope in the future Evine Live customers are given information about their accounts upon requestI have a right to know and should be given any documentation I request about my account so I know what I'm being chargedThey know this and did not provide it to meThe credit department needs to change how they communicate with customersBeing rude and condescending is not the way to treat customersEspecially for under $Or in my case $

Dear *** ***, We have received your complaint from the Revdex.com regarding an item that was not cancelled on order # ***. I apologize for any inconvenience this has causedI have attempted to reach you by telephone and email to no availIf you would like to
discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at d***@evine.com between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Douglas *** Executive Resolution Office EVINE Live CC: Revdex.com

July 7, *** *** **
*** *** ***
*** *** ** *** Cr: *** Case#: Dear Salvatore *** **, We have received your complaint from the Revdex.com regarding order *** for a
Invicta Pro DiverBlack Mako 52mmSwiss Valjoux 7750AutomaticChronograph Watch. I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at *** or *** or via email at *** between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana *** Executive Resolution Office EVINE Live CC: Revdex.com Tell us why here