American Mint

Dear *** ***:I am Writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 4/11/for a Freedom knifeWe received a credit card payment of $(the knife itself was $and there was a $for shipping and handling fee)
This package was shipped to *** ***'s address on 4/12/Another item, a Courage knife, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.On 5/15/2017, *** *** was shipped the next knife in the Freedom knife collection series, the Strength knifeThis knife was sent for preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph(Please see above)*** *** States in his complaint that he discontinued the mail order agreement withAmerican Mint a month ago after returning the productHe further states that American Mint continues to bill him and sends him additional products.Please advise *** *** that he was shipped the Courage knife for preview due to the fact that he did not cross off the American Mint Satisfaction Guarantee paragraph as directed on his order formSince *** *** kept this knife beyond the free day preview period, he was accordingly billed for itWe received a credit card payment of $on 5/12/2017. Director of Client ServicesAMERICAN MINTNext, *** *** was shipped the Strength knife for preview with no obligation to purchaseAgain, *** *** kept this knife beyond the day free preview period and was accordingly billed for this item.On 5/15/2017, American Mint received a return package from *** *** containing, among other things, the Freedom and Courage knives*** ***'s account was then issued a credit in the amount of $74,(Sfor the Freedom knife, $for the Courage knife and $for shipping and handling fee)American Mint received an e-mail from *** *** on 5/23/An American Mint customer service representative responded to *** ***'s e-mail and stated that we had received the Freedom and Courage knives back (invoice #1) and that he received a credit card refund in the amount of $74,The customer service representative advised *** *** that he still needed to return the Strength knife or pay for this item*** *** opted to return the Strength knifeThe customer service representative then sent *** *** a postage paidSelfaddressed mailing label for use with his return.*** *** called American Mint on 5/24/An American Mint Customer Service Representative informed *** *** that we had received the Freedom and Courage knives back and that a refund had been issuedAdditionally, the Customer Service representative confirmed that American Mint had mailed *** *** a postage paid, self-addressed mailing label that day for use with his return of the Strength knifePlease advise *** *** to allow business days before receiving the return label in the mail.Once American Mint receives the Strength knife back, it will clear *** ***'s account balance and issue an account cleared letterPlease note that American Mint removed *** *** from its mailing list on 5/15/Please advise *** *** to allow days for all mailings to cease*** ***'s subscription to the Freedom coin collection series was cancelled on 5/15/He should receive no further knives.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerelý,Susan D***

*** *** called into our customer service department today and was issued a return label for invoice with tracking *** to return the StGaudens Double Eagle coin for $His complaint states he could not get through to a representative which is appears he did todayHe
also canceled his order for a $Silver Eagle which we took care ofPlesae let me know if there is anything else I can do to assist *** ***.Thank you,Susan * D***

The items have not yet been returned to American Mint with no estimated time for deliveryI have cleared the two outstanding balances until the returns are receivedOur order forms clearly state our process regarding preview items and requesting postage paid return labels upon requestWe apologize to *** *** for any misunderstandingRespectfully,Susan * D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Today Monday April 3rd, I received an envelope from American Mint dated March 31, with new plastic coin holdersGood thing that I held onto the old coins and not disposed of them since I was told that they were going to send me new coinsI don't understand why they could not have done something soonerThank you for your help

4/28/2017Dear *** ***:I am writing in reference to *** ***'s complaintWe received an internet order from *** *** on 1/17/for a Donald Trump - Business coinWe received a credit card payment of $(The Donald Trump - Business coin was $with an additional Donald Trump -
Business preview coin and other items totaling $and a Donald Trump preview coin totaling $with a $shipping and handling fee)This package was shipped to *** ***'s address on 2/10/The Donald Trump preview coins were sent along inside the same package as the Donald Trump - Business coin for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.”We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** ***'s complaint states that she placed an order with American Mint for a collectors coin in February She states that along with the initial coin she ordered, she received two coins that she did not order*** *** received the additional coins as a result of not crossing out the American Mint Satisfaction Guarantee paragraph as stated on the order formOn March 1, 2017, *** *** called American Mint and was advised that she could return the additional coins she received with a postage paid self addressed return labelOn April 10, 2017, American Mint received a return containing one of the Donald Trump Business coins and the Donald Trump preview coinAs a result, *** ***'s account was credited $** *** states that she does not want to continue with the collection, so we canceled the coin collection*** *** should receive no additional coinsPlease advise *** *** to allow days for the mailings to ceaseEnclosed is an account cleared letter.Please advise *** *** that her account was clearedEnclosed is an account cleared letter.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

Dear ** ***:I am writing in reference to *** *** complaintWe received an introductory order form in the mail from *** *** on 2/1/for a Gold Double Eagle Replica coinWe received payment of $on 3/1/via Money Order # ***(The coin was free and the customer
only had to pay a $shipping and handling fee.) This package was shipped to *** *** address on 3/1/Another item, an Paquet Double Eagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in a of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise *** *** that he was sent the next item in the collection series, Paquet Double Eagle Archival Edition coin, to preview as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph as directed on his order form(Please see enclosed order form.) Since *** *** kept this item beyond the free day preview period, he was accordingly billed for this itemThis is why *** *** continued to receive late feesOn 5/2/2017, we received a payment of $via Money Order # ***On 5/24/2017, we received a payment of $via Money Order # *** *** has been issued arefund in the amount of $Please advise *** *** to allow 2-weeks in order for him to receive his refund check.On 2/28/2017, we received a second introductory order form in the mail from *** *** for a Double Eagle Archival Edition coinWe received a payment of $(the coin was $and the customer only had to pay a $shipping and handling fee) via Money Order it ***This package was shipped to *** *** address on 3/6/

*** ***
* ** *** *** *** ***
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*** *** ***On 3/30/2017, I returned the only item for which I was charged: *** *** -- Business Speeches of *** *** Coin Collection I used the mailing label provided by American Mint On 5/2/2017, I received a letter and statement for that same item plus a late fee from American Mint.Please see the attachments which pertain to this complaint.1of5: my letter dated 5/10/(attachments 2-of 5)2of5: original invoice dated 2/1/indicated date of item returned on 3/30/20173or5: envelope used to return item on 3/30/to American Mint4of5: letter dated 5/2/indicating amount due for item returned5of5: statement (undated) indicating invoice and late fee comprising balance of statementAny assistance you can provide to have American Mint discontinue sending all correspondence to me is greatly appreciated
*** ** ***
** *** ** *** ***

I am writing in reference to Mr***’s rebuttalAmerican Mint is unaware of the age of their customers when orders are submittedAmerican Mint does not sell or trade names with any other companiesWe purchased the name from another companySince Mr*** states his ten year old son is the one receiving the advertisements, we have removed his name from our mailing listThis can take up to ninety days for our mailing advertisements to ceaseOn the order form, the American Mint Satisfaction Guarantee states “By returning this form, you will have the privilege of receiving future issues on the collection through our FREE in home approval serviceNo further action on your part is necessaryIf you do not wish to preview future issues of the collection, please X out this paragraphThe American Mint preferred collector’s price is guaranteed for youYou will be billed only for the items you decide to keepIf you paid by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundAmerican Mint has no minimum purchase requirementsYou can cancel this service at any time by calling toll free 1***.”
Mr*** did not X out the paragraphThus, the Petty 1" Daytona Win coin was shipped for preview along with the Petty 200th Career Victory coin that was orderedThere wasn’t another order form submittedA copy of the order form was recently mailed to Mr*** on 1/19/In our first response, we included a copy of the order form and another is enclosed hereinThere is also a copy of the American Mint Satisfaction Guarantee enlargedOur first communication with Mr*** was via a telephone conversation on 2/27/He was calling to inquire where to mail the orderWe did not speak with Mr*** again until 1/10/15, approximately months after his account entered collection statusIn response to this telephone conversation, we submitted a request for a copy of the order form to be mailed to himThis order copy was mailed on 1/19/The next, and last, time we spoke with Mr*** was on 1/14/During this conversation, Mr*** stated that he will be contacting the Revdex.com and that he refuses to pay the account balance.Mr*** may keep the Petty 1" Daytona Win coin for payment of $87,as listed on the enclosed account statement or Mr*** may return this coin to reconcile the account balanceA postage paid return label has been mailed.Mr*** states that we keep callingAmerican Mint has not been calling Mr*** but perhaps it is our collection agency, *** *** ***y, calling on behalf of the debt with American MintWe apologize for any inconvenience this may have caused Mr***Let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,
Susan D***Director of Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am both accepting and rejecting their "apology." What I said initially stands, they are not out in the openTheir offer should clearly state that if you keep the coin, you will be billed for itThe problem people have with this company is the method they use to lure you inI should not have to check the fine print on the back of some form to realizeI am being billed for the coinIt is both misleading and deceptive.For preview? Yes, that is what *** Coin Company does, but the difference is, you know that is what they are doingAmerican Mint disguises thatI thought it was bought outrightAmerican Mint does this intentionally to hook the consumer into paying a bill they were unaware was coming.
So, no, I am not paying them anything moreWe are "square" nowIf they want to operate fairly with me, and not disguise offers, we can do businessHow many people would they get to accept their offer, if it was done without tricks? I think they might be surprised at the number But they do it their way to get people hooked, and then work the collections angle.
***

I am writing in reference to Ms***'s complaintWe received an introductory order form in the mail from Mr*** on 01/26/for a free Statue of Liberty Archival Edition coinWe received payment of $for shipping and handling with a credit card ending xxxx***This package was shipped
to Mr***’s address on 01/27/Another item, a Bald Eagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.”We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Ms*** called on 2/26/asking why her credit card had been charged when she had returned the Bald Eagle coinShe was informed that her return had been received and that her credit card would be refundedMr*** called on 3/1/regarding the invoice and was advised that the return had been received and processedMs*** called on 3/2/regarding the invoice, stating that her return tracking showed that the return had been delivered to us on 2/18/We advised Ms*** that the date of delivery to our warehouse is not the same date as the processing dateIt can take up to weeks for returned items to be processed, depending on volumeShe was advised that the return was credited to her American Mint account on 2/29/We then processed her credit card refund which cleared her American Mint account on 3/1/Ms*** was advised that the refund will show to her credit card when her credit card company processes itA copy of the reconciled statement is enclosed.We apologize for any inconvenience this may have caused Mr***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D*** Director of Client Services

03/09/Dear *** ***I am writing in reference to *** ***'s complaintWe received three introductory orders in the mail from *** *** ***, the first on 06/24/for a Double Eagle Archival Edcoin, *** *** sent along with check#***The second order we received was on 07/12/for a Whitetail Deer knife and a Beautiful Blossom Pendant, *** *** sent two checks along with this order check#s *** and ***Then we received a third order from *** *** on 09/15/for a $Eagle Replica, *** *** sent along check# ***In addition to first order we sent two other coins, an Double Eagle Archival EdCoin on 07/18/and HalfEagle Archival EdCoin on 08/05/In addition to the second order we sent a Caribou knife and a Holiday Happiness Pendant on 08/02/In addition the the third order, there was a $Eagle Replica sentThese items were sent for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund." Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** *** complaint states that his mother never ordered or received any of these three ordersAmerican Mint advised *** *** his mother called 08/09/and 10/14/requesting a return label, so she return all of these items*** *** insisted his mother never received any of those orders, so we sent her a claim form on 12/07/and another one on 02/06/so we can clear the balance for these orders as lost packagesTo this date we have yet to receive either of the claim forms back from *** ***In response to this Attorney General complaint, we processed a claim for all three orders as lost packages, we cleared and closed *** *** account.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

Complaint: ***
I am rejecting this response because:
The truth is "American Mint" is using deceptive practices and they took advantage of an year old retired business teacher that lives in a nursing homeThey bait consumers with a good
deal then start sending them merchandise they did not order or did not know they orderedFinally, they entangle the consumer in a web of merchandise receipts, invoices and returns. I attach a file filled the stories of lots of other consumers that are saying the same thing I am about American Mint I also paste below complaints shown right on the The Revdex.com website and these people are all having the same type of problem.At 87, the last thing my mother needs or deserves is a business that tangles her with deception and worry over un-ordered merchandise then sends invoicesNo one should have to put up with a business like thisIt is unethical and it is deception.I can see from the reviews on American Mint that they have been doing this to consumers for many years and I think all the people with similar experience easily proves my case. Regards,
*** ***

03/09/To *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 04/27/for a Double Eagle Archival Edcoin*** *** sent in a payment of $(the coin was free just had to pay $shipping and handling)
with check # ***This package was shipped to *** ***'s address on 04/28/Another item, a HalfEagle Archival Edcoin was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateIf you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** ***'s complaint states that she received another coin, an Double Eagle Archival Edcoin and she never ordered it, but we were not notified of thisIf American Mint were informed, we would have advised her, the coin was the next in the collection sent to preview under no obligation to purchaseWe also would have sent a postage paid return label, to help *** *** return the unwanted item at no charge*** *** states that she will not pay for this item because she never ordered it, so we enclosed a postage paid self addressed return labelOnce we receive the return of the Double Eagle Archival Edcoin, that will completely clear *** ***'s account.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. American Mint issued a check on 7-31-in the amount of $ and sent this to me via certified mailThank you very much for your help in this matter.American Mint would have done nothing if not for the help of the Revdex.com.Again, Thank You!
Regards,
*** ***

To Revdex.comDear Lady/Sir:A few month ago ,I order some products from American mint,but some things I did not order not received ,they charge me,I complaint to customer serviceThey never answer.I required gave me my account statement,that show my payment.It is every difficult to gave me but missing my pay check *** and *** I did not order(&silver Eagle)never received this shipment,that charge me&124.85.I complaint it but continue charge me.I E-mail to customer servers,that didNot answer me.I require:(1)gave me my account statement from nov-to today.(2)I did not received &Silver Eagle ,issue credit back to me.Thank you!

11/10/Dear *** ***,
I am writing in reference to *** ***’s complaintWe received an introductory order form in the mail from *** *** on 1/29/for a free Gold Double Eagle Proof coinWe received payment of $for shipping and handling with check #***
Due to backorder, this package wasn’t shipped to *** ***’s address until 2/25/Another item, a Eagle Turban Head coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.We received payment for the Eagle Turban Head coin on 6/13/via check #*** for $This payment of $consisted of $for the coin, plus $in late feesSince payment was received, the “Platinum Accented Eagle Replicas” coin collection continuedThe next package was shipped out four days later on 6/17/This package contained a Half Eagle Indian Head coinThis coin is outstanding for $as American Mint has not received payment or a return.On 9/26/14, we received a letter from *** ***In his letter, he was stating that he paid for the HalfEagle Indian Head coin with check #*** for $As referenced above, that check paid for the Eagle Turban Head coinWe mailed *** *** an account statement showing him where the check was appliedPayment of $or a return of the HalfEagle Indian Head coin will reconcile *** ***’s account.We apologize for any inconvenience this may have caused *** ***Let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,
Susan D
Director of Client Services

Without expletives, the best I can say about American Mint, LLC is thieves, scammers, frauds, misrepresenters, avoid any and all complaints, by mail or phoneI've sent an email to you, but stating my case here for the public, hopefullyYour details state read all their infowhich I did, but received an offer/ad/solicitation, regarding what in fact is a FAKE coin, stated to be gold clad, with a dubious number as if it matters to collectors, which I am notI took the offer at $4.99, assuming a great keepsake for my grandsonThere was NO mention of joining a CLUB, or getting coins on approval, which aren't stated ahead of time in shipping, nor can they be returned and any moneys creditedIf I was wealthy, I might have considered continuing, BUT they continued, for awhile, to send mail offers, discount vouchers, then I'd respond with NO, yet they continued to bill my checking account, due to the fact they stated NO personal checks, which would have showed my account # anyhowI'm 73, disabled, live on a very limited SS income, have rent, (about half my check) medical bills, I need groceries, I pay to be transported, pay life insurance premiums, etcI do not collect SSI, welfare, or any other form of aidI usually try to keep $in my checking account for unavoidable expensesThis morning I checked my bank balance, and found A.Mhad withdrawn $yet I haven't received a coin in months, yet they keep stealing about $a month, totalling near $1000, for FAKE coinsThe bank can't or will not do anything to block A.M...A.Mcontinues to ignore all my written resquests to STOP, and it seems my only resolution will be to close my year old bank account, and open another, which will cause me to contact at least SS, for a change in the direct deposit, and, any others with whom I do businessIf any read this beyond Revdex.com people, do all you can to avoid American Mint, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This is not what happened! I notified AMERICAN MINT immediately of any problems in a responsible and repectful manner regarding the first coins I never ever received and which were not included with the coins sent me on consignment and returned to them using their Return-Label I never ever received those coins! Speaking with one of their Service Reps in early February 2017, I was assured all of the coins, but one (1), had been returned I went over all of the coins I had ordered and paid for with a check with the Rep and that missing coin was not amongst the ones I still had in my possessionI asked him specifically, and he assured me that there were no problems, all was well, and I was still in good standing with the company! Proof of that is the fact that they sent me an offer in late April to purchase a Donald Trump MEGA coin, which I ordered and paid for by check only to be refused service I have always sought to treat American Mint in a responseful, respectful and responsible manner and seek to be treated in the same manner Proof of the latter is the fact, that I asked them to please not sent me any more orders on consignment, but only those I ordered and paid for with a check!
Warm Regards,
DrErik HS*** *** *** ***PS I wish my complaint be kept on record!

I am writing in reference to Mr. [redacted]'s complaint. Mr. [redacted] placed an order for an introductory item in the Platinum Accented Eagle Replica Collection. Pursuant to the terms of the offer clearly printed on Mr. [redacted]'s order form used to place his order, American Mint sent (1) one 1861...

Paquet Double Eagle Archival Edition replica coin as an authorized future issue in his collection to preview with no additional obligation to purchase. Mr. [redacted] alleges that he returned the 1861 Paquet Double Eagle Archival Edi coin using our mailing label but continues to receive monthly invoices for that item. Contrary to this allegation, American Mint never received the return of the 1861 Paquet Double Eagle Archival Edition replica coin. American Mint has confirmed that Mr. [redacted] did use our mailing label to have the item shipped back to us. The item was apparently lost in transit back to us. In order to resolve this complaint, American Mint has written off the balance due for the 1861 Paquet Double Eagle Archival Edition replica coin as a return not received and we have cleared Mr. [redacted]'s account balance.The relevant facts are as follows. We received an introductory order form in the mail from Mr. [redacted] on January 16, 2018 for a 1933 Gold Double Eagle replica coin. This item is part of the Platinum Accented Eagle Replica Collection. Enclosed for your review is a copy of the order form voluntarily marked up by Mr. [redacted] and returned to American Mint. We received payment of $6.95 via check # [redacted].As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part."Moreover in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed only for the items you decide to keep. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Moreover, American Mint points out to each orderer that, “[y]ou can cancel this service at anytime by calling toll-free [redacted].”On January 17, 2018, American Mint instructed its distributor to ship a 1933 Gold Double Eagle commemorative coin along with one (1) 1861 Paquet Double Eagle Archival Edition replica coin as an authorized future issue in the collection. Pursuant to the terms of the public offer, Mr. [redacted] had twenty days to preview the 1861 Paquet Double Eagle Archival Edition replica coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.American Mint did not receive the return of the 1861 Paquet Double Eagle Archival Edition replica coin within the free preview period. Since the expiration of the free preview period, American Mint sent Mr. [redacted] monthly invoices for that item. Mr. [redacted] alleges in his complaint that he continues to receive letters from American Mint regarding a coin which he did not order and had returned via our postage paid mailer. As stated above, Mr. [redacted] was sent the 1861 Paquet Double Eagle Archival Edition replica coin as an authorized future issue in his collection to preview with no additional obligation to purchase pursuant to the terms clearly printed on his order form. Mr. [redacted] continued to receive monthly invoices for the 1861 Paquet Double Eagle Archival Edition replica coin since we never received the return of that item.In response to several telephonic inquiries, American Mint sent Mr. [redacted] a postage paid, self-addressed mailing label to use when returning the 1861 Paquet Double Eagle Archival Edition replica coin,Again, American Mint never received the return of the 1861 Paquet Double Eagle Archival Edition replica coin. Upon review of the package's tracking details, the package was shipped back but we never received it. The package was apparently lost in transit back to American Mint.In conclusion, Mr. [redacted] placed an order for an introductory item in the Platinum Accented Eagle Replica Collection. Pursuant the terms clearly stated on his order form, he was also sent (1) one authorized future issue, the 1861 Paquet Double Eagle Archival Edition replica coin, to preview with no additional obligation to purchase. American Mint has confirmed that Mr. Kessigner did use our mailing label to ship the authorized future issue back to us. However, American Mint never received the return of the 1861 Paquet Double Eagle Archival Edition replica coin. This is why Mr. [redacted] continued to receive monthly invoices. In order to resolve this complaint, American Mint has processed Mr. [redacted]'s account internally as a return not received and we have cleared his account balance. Enclosed is an account cleared letter. Mr. [redacted]'s subscription to the Platinum Accented Eagle Replica Collection was cancelled on January 26, 2018. He was removed from our mailing list on March 5, 2018. Please advise Mr. [redacted] that it takes up to ninety days for all advertisements to completely cease.I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D[redacted] Director of Client Services