American Mint

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Clarification:According to American Mint, I only contacted them twice. In actuality I spoke with there service deptbetween and times. They did promise ( on three of those conversations ) to send a form for reporting a returned or possibly lost item. I have yet to received the described form. I was also told that my acct would be but on hold. Neither of which occurred. I continue to receive letters threatening collection. In fact the latest one was received this morning on 10/20/15. I spoke with there representative this morning requesting something in writing that my account was paid in full and that I have no further financial responsibility to American Mint. The dollars have no significance to me, but the aggravation is a headache. I wonder if they make this type treatment of their customers a common practice, hoping persons will just pay the acct (as I ultimately did) and leave it at that. I suppose that makes it profitable for American Mint
Regards,
*** ***

07/13/2016Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 04/05/for a Double Eagle Replica coinWe received payment of $(coin was $and shipping and handling is free) with check #***
This package was shipped to *** ***'s address on 04/06/Another item, a Eagle Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with *** ***, via telephone or mail, until 06/02/2016, when he advised us he returned the preview itemWe never received payment or a return of the Eagle Replica at that time so we sent *** *** a letter stating that we never received the coin he returned advised him to contact his Post Office and provide us with the tracking information.*** ***'s complaint states that he received the merchandise but he never ordered any of it, but we were not notified of thisIf American Mint were informed, we would have sent a postage paid return label and provide him with the correct return instructions, to help *** *** return the unwanted items at no charge and clear the account balanceSince then we received communication by mail and by telephone 07/12/which again advised *** *** to contact his post office, which he declined and then hung up on the representativeAs of 07/13/to avoid any further inconvenience for *** *** we processed a claim and wrote off the balance for the coin that he returned and cleared his accountWe apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in Settling this matter.Sincerely,Susan D Director of Client Services

01/09/2017Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 02/18/for a Liberty Head Double Eagle coinWe received payment of $(coin was free just had to pay $for shipping and handling)
check# ***This package was shipped to *** ***'s address on 02/19/Another item, a Half Union Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with *** ***, via telephone or mail, despite sending him monthly reminder noticesAmerican Mint never received payment or the return of the Half Union Replica coin either.*** ***'s complaint states that she received her order but it was missing the Half Union Replica coin*** *** contacted American 12/28/stating that she paid the balance with our Collection Agency, but never mentioned that she didn't receive the Half Union Replica coinIf American Mint was informed, we would have sent her a claim form to clear her account balance for the missing coinPer this complaint we processed the claim internally and cleared *** ***'s account balance“Enclosed is an Account Cleared Letter.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

5/4/2017Dear *** ***:I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 2/2/for a Gold Double Eagle Replica coinThere was a $payment received at that time (the coin was free and there was a $shipping
and handling fee) with check # This package was shipped to *** ***'s address on 2/28/Another item, an Liberty Head Eagle Archival coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** ***'s complaint states that he wants to return the coins he received, but American Mint is not responding to his calls or e-mailsOn 5/3/2017, American Mint e-mailed *** *** postage paid, Self-addressed mailing label for use with his returnEnclosed with this letter is an additional postage paid, Self-addressed mailing label for use with his return.In order to clear *** ***'s account, he will either need to pay $for the Liberty Head Eagle Archival coin or send this coin back with the enclosed mailing label.Please advise *** *** that his subscription to the Liberty Head Eagle Archival coin Series was cancelledHe should receive no additional coins*** *** was also removed from American Mint's mailing listPlease advise *** *** to allow for all mailings to cease.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

I am writing in reference to Ms***'s complaintWe received an introductory order form in the mail from Ms*** on 11/30/for a Liberty Commemorative coinWe received payment of $(coin was free just had to pay $for shipping and handling) by cashThis package was shipped to
Ms***'s address on 12/01/Then next item in the Series, a Enlighten the World Commemorative coin, was sent 12/18/for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund." Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We have not had any communication with Ms***, via telephone or mail, despite that we have sent out monthly reminder notices, until her daughter *** sent us an email on 03/22/At that time per our Director of Client Services, we placed a shipment halt on account and sent Ms*** a copy of the order form showing the American Mint Satisfaction GuaranteeWe never received payment or a return of the Enlighten the World coin either.Mr***'s complaint states that she never received the merchandise, which we emailed her daughter delivery confirmation from her local Post Office confirming delivery on 01/05/Due to the ongoing issue of trying to have the unwanted item returned to us and the medical issues that Ms*** has we cleared the account and sent her a letter advising her the account has been cleared.We apologize for any inconvenience this may have caused Ms***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D*** Director of Client Services

8/5/2015Dear *** ***,I am writing in reference to *** ***’s complaint concerning his motherAmerican Mint does not have an account under *** ***’s name or the address listedWithout his mother’s name and address or an account number, we are unable to locate the account for research.*** ***
states that he has asked American Mint to stop soliciting his motherIf his mother has an account, we can research the matter and cease shipments, if applicable, and remove her name from our mailing listAmerican Mint offers collectible coins, knives, and jewelry; we do not sell ceramics and plaques as *** *** listed on the complaint*** ***’s mother may be on other numerous collectibles company mailing lists.We apologize for any inconvenience this may have caused *** *** and his motherPlease let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

Complaint: ***
I am rejecting this response because:
Actually reopening Complaint ID ***,which was closed on 05/18/2017,after I send back unneeded item.Everything looked finished till today,when I received letter from the very same company,demanding very same paymentHow can
we stop this scam.As stated in previous complaint,I just want them to remove me from their mailing list,as promised, and never contact me again
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Please see attached handwritten rebuttal
Regards,
*** ***

11/11/Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 10/29/for a free Liberty Commemorative coinWe received payment of $for shipping and handling from *** ***'s credit card ending in
***This package was shipped to *** ***'s address on 10/30/Another item, a Liberty Independence Commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork*** *** contacted us on 11/10/stating that he was upset that he had received the preview item*** *** was advised that the preview item could be returned at our cost and that he was under no obligation to purchase it and a postage paid return label was mailed to himPayment or return of the Liberty Independence Commemorative coin will reconcile the account.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely, Susan D.Director of Client Services

12/1/Dear MsCameron,
I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 06/23/for a *** ** *** RingWe received payment of $with check #***This package was shipped to *** ***'s address
on 06/24/Another item, an *** necklace, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Due to a keying error, the introductory item was omitted from the package and only the preview item was sent.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperworkUpon receiving the preview item, *** *** never contacted us regarding the error, nor did she return the preview item*** *** called us on 11/25/regarding her outstanding invoice*** *** stated that she no longer had the preview item and would not pay the balance on the accountSince we had received payment for the introductory item, that call resulted in a onetime price adjustment to reconcile the accountAn account statement is enclosedWe apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,
Susan D.
Director of Client Services

We apologize to *** *** for the misinformation he was provided by the customer service representativeWe have refunded his money of $to his credit card and filed a post loss on his accountHe should see his credit back to his credit card in 5-business daysI have closed his account per
his request in his complaintPlease let me know if there is anything else I can do to assist *** ***.Sincerely,Susan * D***Director of Client Services at American Mint

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I did not find an attachment I could open and read, so, I can't accept what I can't read
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We never ordered or received the merchandise and this was confirmed by American Mint customer service during the phone callsIn addition customer support three times (twice to mail, once to email) failed to send the document for us to sign indicating that we never receivedIf they had followed through this complaint would have never been filedI told them the third time if I did not receive the email or document in US mail and got another bill I would file a complaintIt is sad that it took the complaint to get American Mint to honor what they had stated three times to me on the phoneHowever, I will accept that they have cleared the account but I never want them to ever mail me anything else in the future - that includes solicitations to order or mail me something that I have to return to not be billed.
Regards,
*** ***

10/15/Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 9/17/for a free Double Eagle Archival Edition coinWe received payment of $for shipping and handling with check #***
This package was shipped to *** ***'s address on 9/18/Another item, a HalfEagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We promptly received payment of $with check #*** for the HalfEagle Archival Edition coin on 10/1/Thus, the “Gold Eagle Archival” commemorative collection continuedAn Double Eagle Archival Edition coin was shipped on 10/6/15.We spoke with *** *** on 10/14/In response to this telephone conversation, the “Gold Eagle Archival” collection was cancelled and a postage paid return label was mailed to *** ***There is a note in *** ***'s account that this telephone call was disconnected, most likely due to technical issuesUpon receipt of the return of the Double Eagle Archival Edition coin, *** ***'s account will be reconciled.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.
Director of Client Services

9/20/Dear *** ***:I am writing in reference to *** ***'s complaint*** *** filed this complaint on behalf of her husband, *** ***I will address *** ***'s account history with American MintWe received an introductory order form in the mail from *** *** on 1/5/for
a Franklin $Banknote coinThis item is part of the Banknotes of the USA Coin Collection SeriesWe received payment of $(the coin itself was free with a fee of $for shipping and handling) via check #***This package was shipped to *** ***'s address on 1/6/Another item, a Hamilton $Banknote coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligationIf you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise *** *** that *** *** was shipped the next item in the Banknotes of the USA Coin Collection Series, the Hamilton $Banknote coin, as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph on his order formBy not crossing off this paragraph and Voluntarily returning his completed order form to American Mint, *** *** authorized American Mint to ship him future issues of his coin collection series at the regular prices to preview with no obligation to purchaseSince he kept the Hamilton $Banknote coin past the free day preview period, he was billed for this itemOn 2/14/2017, we received a return package from **and *** *** containing the Hamilton $Banknote coinA credit in the amount of $was issued to *** ***’s account.On 2/9/2017, we received a second introductory order form in the mail from *** *** for a Donald Trump - Oath of Office coinWe received payment of $(the coin was free with a $shipping and handling fee) via check #***This package was shipped to *** ***'s address on 2/10/2017.On 2/16/2017, *** *** was shipped the next item in the Banknotes of the USA Coin Collection Series, the Jackson $Banknote coin, pursuant to the American Mint Satisfaction GuaranteeSince she kept the Jackson $Banknote coin past the free day preview periodshe was billed for this itemThis is why *** *** continues to receive billing notices and accrue late fees.On 6/14/2017, *** ***'s daughter called American Mint regarding a bill she received for the Jackson $Banknote coinShe stated that the item was returned using her own mailing labelShe provided tracking dataAt the time, the customer service representative confirmed that the package was delivered to Columbia, South Carolina*** *** was advised to contact her local post office for details on the package's whereabouts*** ***s subscription to the Banknotes of the USA Coin Collection Series was cancelled at this time.*** *** admits in her complaint that she received the Jackson $Banknote coin, but did not pay for it*** *** states in her complaint that she consulted with her post office who stated that if she had not opened the package (which she claims that she did not open the package), she should just “return to sender' which she alleges that she didPlease note that American Mint has never received the return of the Jackson $Banknote coin nor payment for this item.Per this complaint, American Mint has processed *** ***'s account internally as a return lossWe have cleared *** ***'s account balanceEnclosed is an account cleared letterWe removed *** ***'s account from our mailing list back in AprilBy the date of this letter, all mailings on this account should have completely ceased.We apologize for any inconvenience this may have caused *** *** and her familyPlease let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

02/02/2016Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 05/05/for a free Dwight DEisenhower commemorative coinWe received payment of $for shipping and handling with *** ***'s credit card
ending This package was shipped to *** ***'s address on 05/19/Another item, a Franklin DRoosevelt commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, creditor refund.” The next item in the collection, a Douglas MacArthur Commemorative Strike coin, was shipped to *** ***'s address on 6/19/as invoice #**.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** *** called us on 10/19/regarding invoice #stating that she had returned the item to usWe advised *** *** that we had not received her return package and that she should file a claim with the post officeWe received a letter from *** *** on 10/19/stating that she had refused delivery of invoice #**, however tracking showed the package was delivered*** *** called on 1/25/regarding her outstanding invoice stating again that she had refused the packageThe customer then disconnected the callA return loss letter has been sent to *** ***, the signed return of which will reconcile the account.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

This company sends you an offer on a desirable item and if you buy it, you are agreeing to have future items sent to you but this is in print so small you can't read itThen in a few weeks you get the item that you really wanted along with the junk that they are really in the business of sellingIt appears that another small print message giving you days to request a return labelI didn't see this message and didn't send a request for return label but instead sent the invoice in supplied envelope with a message that I did not want the item and not to send any future junk but they sent another package and won't refund the item I was charged forThis also means that they keep your credit card number on file so they can charge you without authorizationI thought this was illegal or a least unethical

I am rejecting the response that was sent to the Revdex.com from American Mint
American Mint has been in contact with me since I have filed the complaints with the Revdex.com, New York State Attorney General and Consumer AffairsThey have now provided Return Shipping Labels so the coins that were included in my order for “PREVIEW” can be returned and credited to my accountThe coins that were sent for “preview” have been mailed to American Mint with USPS Tracking Number *** on January 30, 9:amCurrent status is showing “Still in Transit”, no estimated delivery date is shown(***)
My reason for rejecting the response from American Mint is the deceptive sales method they are using and the response by Customer Service when I first contacted them about the additional chargesI did not see anywhere on the order form that I would be receiving additional coins for “PREVIEW” along with the coin that I requested to purchaseWhen I received my package in the mail, I thought that is what I ordered, not that my order also included additional coins that I need to returnOnly the paragraph on the Order Form below my signature has verbiage that unless I put an X through the paragraph I will be eligible for a free preview of additional coins in the collectionNowhere it was stated or identified in the mailed package that these coins were for preview and needed to be returned in days otherwise I would be billedMy first notification that I got that I was sent coins for “PREVIEW” was the statement I received from American Mint for additional charges dueMy point is this is very deceptive advertisingAfter reading the response to the Revdex.com from American Mint and the fine print on the Order Form, I now see how they are deliberately trying to take advantage and deceive the purchaser with tricky wordingTheir methods may be legal but they are unethicalAfter researching American Mint’s business practices, I have found multiple unscrupulous sales tactics that they have deployed for quite some time nowIn the Pennsylvania Attorney General took action against them
I would like to keep my complaint active until the return package is delivered and I have received credit to my account
*** *** ** *** *** *** Highland, NY *** *** *** ***@***.com

9/8/2017Dear *** ***:I am writing in reference to *** ***s complaintWe received an introductory order form in the mail from *** *** on 7/25/for a $Eagle Replica coinThis item is part of the U.SPlatinum Eagle Replicas + Coin Collection SeriesWe received payment of
$(the coin was free with a fee of $for shipping and handling) via Money Order # ***This package was shipped to *** ***s address on 7/26/Another item, a $Eagle Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise *** *** that she was shipped the next item in the U.SPlatinum Eagle Replicas + Coin Collection Series, the $Eagle Replica coin, as a result of her not crossing off the American Mint Satisfaction Guarantee paragraph as directed on her order formBy not crossing off this paragraph and voluntarily returning her completed order form to American Mint, *** *** authorized American Mint to ship her future issues of her coin collection Series at the regular prices to preview with no obligation to purchaseSince *** *** kept the $Eagle Replica coin past the free day preview period, she was billed for this itemPlease note that we never have received payment for this item nor its returnThis is why *** *** continues to be billed for this item.*** *** states in her complaint that she was charged for a free coin and never ordered some other coins which were sent to her*** ***s enclosed order form proves that she placed an order for the $Platinum Eagle replica coinThis coin was free with a fee of $for shipping and handlingAs *** ***'s order form clearly shows, we did honor her $credit which reduced the price of the $Platinum Eagle replica coin to $Her order form further shows that she would only be charged $for a shipping and handling fee*** *** even wrote Money Order on her order form indicating that she was aware of this charge*** *** never crossed off the American Mint Satisfaction Guarantee paragraph as directed on her order formAs a result, *** *** authorized American Mint to ship her future issues of her coin collection series, including the $Eagle Replica coin for preview with no obligation to purchase*** *** did not receive additional coins as she alleged in her complaint.On 9/6/2017, *** *** called American Mint about returning the $Eagle Replica coinAt this time, a customer service representative sent *** *** a postage paid, Self-addressed mailing label for use with her return*** *** then indicated that she never received this item.*** *** reiterates in her complaint that she never received the $Eagle Replica coinPer this complaint, we have processed *** ***'s account internally as a missing itemWe have cleared *** ***s account balanceEnclosed is an account cleared letterWe have removed *** *** from our mailing listPlease allow up to days for all mailings to completely cease*** ***s subscription to the U.SPlatinum Eagle Replicas + Coin Collection Series was cancelled on 9/6/2017.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan
D.Director
of Client Service

*** *** has not returned any of the items so we did a refund to his account and closed both under *** and ***Due to the holidays his refund will not appear until 7-business daysWe apologize for his inconvenience. Susan D***