American Mint

10/9/Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 9/14/for an Autumn jewelry set, a Utopia pendant, a Indian Head Cent coin, an 1849-C Liberty Dollar replica, and an Liberty Head Eagle
coinWe received payment via *** *** ***The majority of the order was shipped to *** ***'s address on 10/1/The Liberty Head Eagle coin was shipped on 10/2/15.The amount of $consisted of $for the Autumn jewelry set, $for the Utopia pendant, $for the Indian Head Cent coin, $for the 1849-C Liberty Dollar replica coin, and $for shipping and handlingThe second credit card charge, $4.95, was for the Liberty Head Eagle coin*** *** states that she did not place these ordersEnclosed are copies of the order formsHowever, the amount for the Autumn jewelry set and the Utopia pendant were to be $each and not $each*** ***'s credit card will be refunded the difference of $We apologize for this oversight.American Mint has not had any communication with *** *** in regards to her accountShe states that she tried contacting American Mint on numerous occasions but was unable to get throughWe apologize for any technical difficulties that she may have experiencedEnclosed is a postage paid return label for *** *** to use to return the merchandiseUpon receipt of the returned merchandise, *** ***'s credit card will be refunded.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] SOUNDS TO ME HERE THAT NOTHINGS BEEN DONE OR TALKED ABOUT IN THE INITIAL COMPLAINT I FILED LAST FRIDAY WITH THE Revdex.com WHICH IM NOT VERY HAPPY ABOUT AT ALL !!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am writing in reference to *** *** complaintWe received an introductory order form in mail from *** *** on 4/28/for a Freedom collector knifeWe received payment of $cashThis package was shipped to *** *** address on 4/29/Another item, a Strength collector
knife, was sent along inside the same package for preview with no obligation to purchase for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeAs shown on the enclosed copy of his form, *** *** paid via cash, not via credit card as he states in his complaintWe received an email from *** *** on 5/6/In response, we cancelled the "American Virtues" knife collection and emailed *** *** a postage paid return label with tracking to return the Strength collector knifeUpon receipt of this return, *** *** account will be reconciled. We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,
Susan D***
Director of Client Services

Dear ** ***:I am writing in reference to *** *** complaintWe received an introductory order form in the mail from *** *** on 3/23/for an Liberty Head Double Eagle coinWe received a payment of $(the coin was free and the customer only had to pay $for shipping and
handling) via check # ***This package was shipped to *** *** address on 3/24/Another item, an Half Union Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.' Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** *** admits in his complaint to receiving the Half Union Replica CoinPlease advise *** *** that he was sent this additional item to preview with no obligation to purchase as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph as directed on his order formPlease note that American Mint has never received the return of the Half Union Replica Coin nor payment for this itemThis is why *** *** continued to receiving billing statements for this item.*** *** called American Mint on 5/15/and left a voicemailAn American Mint Customer Service representative attempted to contact *** *** by leaving a voicemail with American Mint's number*** *** never returned or contacted American MintHad *** *** spokenwith American Mint's customer service, he would have been sent a mailing label to return the Half Union Replica Coin. In order to clear *** ***i’s account balance, he will either have to pay $or returnthe Half Union Replica coin using the enclosed postage paid, self-addressed mailing labelPlease have *** *** include his invoice and relevant paperwork with his returnPlease note that American Mint cancelled *** *** subscription to the Half Union Replica coin series on 5/15/Additionally, American Mint has removed *** *** from its mailing listPlease advise *** *** to allow days for all mailings to cease.We apologize for any inconvenience this may have caused *** ***iPlease let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D*** Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am writing in reference to *** *** complaintWe received an introductory order form in the mail from *** *** on 12/8/for a ** *** *** *** coinA coupon Was applied to *** *** account in order to cover her balance*** ** *** *** *** *** ***
***) This package was shipped to *** *** address on 1/6/The next item in the collection series, a *** *** coin, was shipped to *** *** address on 1/24/for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligationIf you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.'We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please note that American Mint has never received payment for the *** *** coin nor its returnOn 4/1/2017, *** *** contacted American Mint's customer Service center and indicated that she had returned the *** *** coinHowever, an American Mint customer Service representative informed *** *** that it had not received her return package containing the *** *** coin*** *** claimed that she had mailed the package using her own return labelThe customer service representative informed *** *** that she could have contacted American Mint for a postage paid, self-addressed return label for use with her return if she had called earlier*** *** was advised to contact her local post office with her tracking information in order to locate the package or file a claim with themAmerican Mint is not able to track packages which do not contain its own mailing labels.On 4/5/2017, American Mint cancelled *** *** subscription to the *** *** coin collection seriesOn this date, *** *** again called American MintThis time, she again claimed that she had returned the *** *** coinShe also stated that she received a bill for this item and Would not pay for something that she did not orderAmerican Mint’s customer service representative informed *** *** that they still had not received her return package containing the *** *** coin and that it could not track her package as she did not use American Mints postage paid, self-addressed return labelThe representative advised *** *** to use American Mint's return labels in the future for all returns.Per this complaint, American Mint has processed *** *** account internally as a returnlossTherefore, we have cleared *** *** account balanceEnclosed is an account cleared letter.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D*** *** ** *** ***

06/08/2016Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 04/08/for an Amendment II coinWe received payment of $with credit card ending in ***This package was shipped to *** ***'s address on
04/11/Another item, an Amendment I, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with *** ***, via telephone or mailWe received an empty package for invoice however we do not know what was supposed to be included in the packageWe cancelled the collection and refunded *** *** $4.95.We received another order form on 04/18/for a Silver Eagle which was paid by credit card ending in *** and with that was included the Declaration of Independence for $99.95.** ***'s complaint states he returned the first set of coins however we only received an empty packageThe Second order was sent and paid for after the preview periodWe have not had any communication from *** *** until we received the Revdex.com complaint.I have attached an account statement and copy of both order formsReturn of the Declaration of Independence would refund his credit card the $which he paidA postage paid return label is included.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

12/22/2015Dear *** ***,I am writing in reference to *** ***'s complaintWe shipped a Lyndon Johnson Presidential Dollar coin to *** ***'s address on 10/06/as part of his ongoing collection of the Presidential Coin Sets collection, which resulted in invoice #**The next coin in
his collection, an Eisenhower Presidential $Set, was sent to *** ***'s address on 11/02/resulting in invoice #**We received check #*** for $from *** *** on 11/13/We applied that payment to the oldest outstanding balance, invoice #**We havereceived additional payments for other invoices but have yet to receive a payment for invoice #**.*** *** called us on 12/21/regarding invoice #**He stated that he had sent in check #*** to pay that invoiceWe advised *** *** that we had received check #*** and the $had been applied to invoice #*** *** asked how we were going to clear up invoice #** since he felt it had been paid*** *** was again advised that the payment received was credited to his outstanding balance on invoice #*** *** then got upset and disconnected the callEnclosed is a copy of *** ***'s statement of account since invoice #** showing all outstanding invoices and payments received.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

5/14/Dear *** ***,I am writing in reference to *** rebuttal*** submitted a copy of his cashed check #*in the amount of $dated 4/1/Although this check was dated and deposited 4/1/14, it was processed on 3/31/14.American Mint has located this check in their systemThe monies have been moved to *** account and the order for the *** *** coin has been placedThis order should be received within weeks.We apologize for any inconvenience this may have caused ***Let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,

11/9/Dear *** ***,I am writing in reference to *** ***'s responseWhen *** *** contacted us on 11/10/15, a postage paid return label was created and mailed to himThe tracking number for the return label is ***.Again, we apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

10/2/2015Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 9/5/for a free Paquet Double Eagle Replica coinWe received payment of $for the shipping and handling with check #***This
package was shipped to *** ***'s address on 9/8/Another item, a Gold Eagle Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.We received letters from *** *** on 11/1/14, 1/5/15, and 3/18/in which *** *** stated that he did not place this order and does not owe the outstanding balanceIn response to each of these letters, we mailed *** *** apostage paid return label to return the Gold Eagle Replica coin that was sent for preview*** *** is entitled to keep the Paquet Eagle Replica coin that he orderedThe “Historical Gold Eagle Replicas” coin collection was also cancelledSince payment or a return was not received, the outstanding balance entered collection status on 9/17/in the amount of $after accruing late feesPayment or a return will reconcile the outstanding balanceEnclosed is a copy of *** ***'s account Statement.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Susan D

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
There was no padded packageJust regular mailing envelopeI'll await the receipt of said paid return materials and return said shipment at that time
Regards,
*** ***

10/9/Dear *** ***,I am writing in reference to *** *** complaintWe received an introductory order form in the mail from *** *** on 02/03/for a Gold Double Eagle Replica coinWe received no payment, just his order formThis package was shipped to *** *** address on
02/23/Another item, a Turban Head Eagle Archival Edition, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We never had any communication via phone or mail*** *** did call our customer service number on 03/06/twiceOnce he was transferred to our overflow customer Service center but hung up before being connected to a representativeThe other call was transferred to voice mail but there was no information on the voice mailOn 03/13/he called timesAll three times it was transferred to our overflow center but he hung up before being connectedOn 03/17/he called again and hung up after minutes in the queueOur call volumes are extremely heavy and the hold time is approximately minutes or longerHad *** *** left a Voice mail he would have been called back within business hours.We sent the coins in good faith since *** *** sent in the order form without paymentI have included a postage paid return label for *** *** to send both coins back which will clear his account.AMERICAN MINTP.OBox Mechanicsburg, PA 17055-Local: ###-###-#### o Fax *** *** Toll-Free: 877-807-MINT (6468) E-mail: contact @american mint.com Hours: Monday-Friday, a.m- p.mEasternWe apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely, Susan DDirector of Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: This is deceptive advertisingClearly the add say's, "winning ticket" and "your order is free." Since when does a "free" order require a person to mail back a "free" item if they do not want it or be charged for itThis is obviously an attempt to dupe the unsuspecting into purchasing something they didn't ask for
Regards,
*** ***

We received tracking to show the item was returned to us in September of however it was not delivered to our addressWe believe Mr*** returned the item and have written off the balance on his accountThis clears his account of any money owedHe may still receive a billing notice only
because it crossed in the mailWe apologize for any inconvenience this has caused him. Thank you,Susan D***Director of Client Services

5/5/2017Dear ** ***:I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 2/21/for a Statue of Liberty Archival Edition coinWe received payment of $(the coin was free and the customer only had to pay $for
shipping and handling) with checkti This package was shipped to *** ***'s address on 2/23/Another item, a National Anthem Archival Edcoin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** ***'s complaint states that he did not order the items listed aboveHowever, we have attached *** ***'s order form for these items*** *** further states that he did not receive these items because he did not order themAmerican Mint has verified that *** *** refused delivery of his package and it is en route back to American MintPer this complaint, we have cleared *** ***'s account balanceEnclosed is an account cleared letter.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan
D.Director
of Client Services

8/12/Dear *** ***,
I am writing in reference to *** ***’ complaintOn 5/29/15, we placed an order over the telephone for White Tailed Deer knives*** *** paid $with *** “***This package was shipped to *** ***’ address on 6/1/In mid July, American
Mint received notification that *** *** disputed the credit card charge of $for the knives with a dispute reason of “cardholder does not recognize transaction.” *** ***’ complaint states that American Mint has no records of issuing *** *** a RGA fo return the productAmerican Mint mails USPS return labels with tracking and one was not mailed under *** ***’ account #*** for five White Tailed Deer Knives.*** *** contacted American Mint on 8/10/via telephone and stated that he disputed the credit card charge because he paid for the Turkey KnifeThis account is outstanding for five White Tailed Deer KnivesHowever, *** *** has another account with American Mint that is under ***A Wild Turkey Knife was returned on that accountHowever, that invoice was not billed to the credit cardOn his other account, *** *** was billed $for a Black Bear knife that was shipped with his other order for five White Tailed Deer knivesThe Black Bear Knife has not been returnedThis credit card charge was recently disputedIn short, *** *** has two accountsHis outstanding account #*** is under *** *** ***That account has one order that consists of White Tailed Deer Knives that were ordered and paid for over the telephoneThat account is outstanding since *** *** filed a credit card dispute*** ***’ other account #is under *** *** and that account has two invoicesThe first invoice is another order of White Tailed Deer Knives for $49.75, as well as a Black Bear Knife that was sent for preview with no obligation as it states on our order forms in the American Mint Satisfaction GuaranteeThe balance of the black Bear knife was billed to *** ***’ credit card in the amount of $This credit card charge was recently disputedThe Black Bear Knife has not been returnedThe second invoice consists of a Wild Turkey knife that was shipped as a continuation of the “Big Game Hunting Knives” collectionThe Wild Turkey Knife was not billed to the credit card and was returned, which reconciled the account balance*** *** should have a total of White Tailed Deer Knives as well as a Black Bear Knife*** *** may return the Black Bear Knife for a refund.Attached is the delivery confirmation for both packages, as well as an account statement for both accounts
We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,
Susan DDirector of Client Services

Please note that *** ** *** is the Power of Attorney for *** ** *** Accordingly, this letter will respond to *** *** rejection of American Mint’s initial response to *** ** *** complaint.We received an introductory order form in the mail from *** *** on 1/31/for a *** *** - Oath of Office coinWe received payment in the amount of $(the coin itself was free and the customer only had to $for shipping and handling) with check # This package was shipped to *** *** address on 2/1/Another item, a *** *** - Business coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send itback within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise *** *** that *** *** received the *** *** - Business coin for preview due to the fact that he did not cross off the American Mint Satisfaction Guarantee paragraph as stated on his order form(Please see above)On 5/5/2017, American Mint received a return package from *** *** containing the ***
*** - Business CoinTherefore, a credit in the amount of $was issued toward *** *** account.Per this new complaint, American Mint has cleared *** ***' account balanceAmerican Mint has also closed *** *** accountEnclosed is an account cleared/closed letterAdditionally, American Mint has removed *** *** from its mailing listPlease advise *** *** to allow days for all mailings to completely ceaseAmerican Mint has also cancelled *** *** subscription to the *** *** collection seriesThus, he should receive no further coins.We apologize for any inconvenience this may have causedPlease let me know if you need anything furtherThank you for your assistance in settling this matter

03/20/2017Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 03/28/for an Amendment II coinWe received payment of $($for shipping and handling) with check #***This package was shipped
to *** ***'s address on 03/29/Another item, a Amendment I coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at Our cost for replacement, credit or refund.” Enclosed is a copy of this order form.*** *** called on 5/13/to advise he only received one coin but wasn’t sure which one was in the packageWe asked to check and call us back with the informationOn 08/17/he called to advise he did not receive the package at all or the free giftWe have him tracking #*** *** to check with the post office.He called again on 10/18/to state he only received the Amendment II coin and not the Amendment IA missing item letter was to be sent to him which did not go outHe called on 12/08/stating he did not receive the letter, which was correctWe sent it out on 12/09/for *** *** to sign and send back.On 12/20/*** *** called to state he will sign and mail letter on 12/21/We never received his letterOn 01/27/*** *** called to let us know the letter was returnedHe called again on 03/13/to say he sent two missing item letters but we only sent one.I have cleared the balance on *** ***'s account for invoice We have closed his account and mailings should cease after 90-days as they are pre-printed.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services