American Mint

-------- Forwarded message ----------From:

They do speak their own language The also take advantage of elderly that don't understand their "wording and terms" and then start hitting them with interest and excessive late notices They suck over all Oh, and u don't get what u think u r getting

10/9/
Dear *** ***,
I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 9/14/for an Autumn jewelry set, a Utopia pendant, a Indian Head Cent coin, an 1849-C Liberty Dollar replica, and an
Liberty Head Eagle coinWe received payment via *** *** ***The majority of the order was shipped to *** ***'s address on 10/1/The Liberty Head Eagle coin was shipped on 10/2/15.The amount of $consisted of $for the Autumn jewelry set, $for the Utopia pendant, $for the Indian Head Cent coin, $for the 1849-C Liberty Dollar replica coin, and $for shipping and handlingThe second credit card charge, $4.95, was for the Liberty Head Eagle coin*** *** states that she did not place these ordersEnclosed are copies of the order formsHowever, the amount for the Autumn jewelry set and the Utopia pendant were to be $each and not $each*** ***'s credit card will be refunded the difference of $We apologize for this oversightAmerican Mint has not had any communication with *** *** in regards to her accountShe states that she tried contacting American Mint on numerous occasions but was unable to get throughWe apologize for any technical difficulties that she may have experiencedEnclosed is a postage paid return label for *** *** to use to return the merchandiseUpon receipt of the returned merchandise, *** ***'s credit card will be refundedWe apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,
Susan D
Director of Client Services

4/25/2014Dear ***,I am writing in reference to ***’s complaintWe received an introductory order form in the mail from *** on 1/27/for a Gold Double Eagle Proof coinWe received payment of $with check #***Due to backorder, this package was
not shipped to ***’s address until 02/24/Another item, a Half Eagle Indian Head coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.On 3/1/2014, we spoke with ***In response to this telephone call, we cancelled the “Platinum Accented Eagle Replicas” coin collectionWe also sent *** a postage paid return labelWe spoke with *** again on 4/11/At this time, we explained why the coin was sent to *** for previewWe also informed him that we must allow more time to receive and process the return*** disconnected the telephone call.***’s account is reconciled with American MintEnclosed is a copy of the account statement, showing the account as settled.We apologize for any inconvenience this may have caused ***Let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,

Dear *** ***,I am writing in reference to *** ***'s responseWe will accept her offer of $payment and have written off the differenceWe will also remove *** *** from our mailing list, however it may take up to days for advertisements to cease.Enclosed is a new account statement showing the remaining $balance due.Again, we apologize for any inconvenience this may have caused *** ***Let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Over the weekend we have received for the first time the copy of the "agreement" we signed with American Mint I am the one who read the agreement and signed it They asked "to X out this paragraph" Very misleading Why not to advise to "cross out" (vs X out) or a different and friendly way to easier to understand I understood I need to place an X in the box next to "check/ money order enclosed" as I did not read it with much attention as I was not buying a home just a coin
I will look for the coin and mail it back with the envelope they agreed to provide
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because that is NOT my signature on the invoice That is NOT my address as well, and I do NOT have the coin you have stated in my possession Their people have DEFINITELY not done their homework and are trying to extort money from the WRONG person Please do your research before you send out derogatory mail to an individual I will DEFINITELY file a complaint with other agencies and contact other people that have had the same problem
Regards,
*** ***

11/14/2016Dear *** ***,I am writing in reference to *** ***'s complaintWe received two introductory order forms in the mail from *** ***The first order we received on 07/22/for a Liberty coinWe received payment of $(coin was free just had to pay $for shipping and
handling) by credit/debit cardThe second order we received on 08/17/for a President Abraham LincolnWe received payment of $(coin was $plus $for shipping and handling) by credit/debit card as wellThe 1st package was shipped to *** ***'s on 07/25/and that package had another item, a Beacon of Light coin and the Second package also had another item, a JFK Presidential Dollar Set, these items were sent along inside the same packages for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed are copies of the order forms.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with *** ***, via telephone or mail, despite that we have sent out monthly reminder noticesWe never received payments or the returns of either the Beacon of Light or the JFK Presidential Dollar SetWe finally received a letter from *** *** on 11/07/2016, stating that he returned the unwanted items and wanted his account canceledWe never received any of the items that *** *** returned and we sent him correspondence expressing this.*** ***'s complaint states that he received the merchandise but he never ordered any of it but we were not notified of thisIf American Mint were informed, we would have sent a postage paid return label, to help *** *** return the unwanted items at no charge and clear the account balance*** *** stated that he returned the unwanted items and that they were delivered 09/14/2016, and as of today we still haven't received any of those itemsWe request *** *** contact us with the tracking information so we can confirm the items were received and clear his account.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely, Susan D.Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

1/13/16Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 5/1/for a free Liberty Head Double Eagle Replica Archival Edition commemorative coinPayment of $for shipping and handling was due at the
time of the orderHowever, in good faith, we shipped *** ***'s order without prepaymentThis package was shipped to *** ***'s address on 5/4/Another item, a Silver dollar Replica commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** *** contacted us on 5/20/regarding the shipmentHe requested to be removed from the mailing list and postage paid return label was mailed to him for his convenience in returning the coins*** *** contacted us again on 6/8/stating that the invoice he received was a scam and that he would send it to the Revdex.com to let them payAnother postage paid return label was sent to *** *** for the return of the coinsOn 7/29/15, *** *** called regarding his invoiceHe claimed he had never ordered the coins and wanted a copy of his order formA copy of the order form was sent to *** *** on 8/18/On 9/29/*** *** contacted us requesting that he be removed from our mailing list and was advised that he had been removed from our mailing list when he first requested it on 5/20/*** *** called us on 1/8/stating that he had never ordered the items, that he had since thrown them away, and that he would not pay for them*** *** asked for a copy of the order form and was advised that a copy had been sent to him on 8/18/As a result of that call, a manual demand loss was processed to reconcile the account.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

8/29/2017Dear *** ***:I am writing in reference to *** ***’ complaintWe received an introductory order form in the mail from *** *** on 3/1/for a $ Silver Eagle coinThis item is part of The Birth of our Nation + Coin Collection SeriesWe received a credit card payment of
$(the coin was $19.95)This package was shipped to *** ***’ address on 3/8/Another item, a Boston Tea Party coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise *** *** that he was shipped the next item in The Birth of our Nation + Coin Collection Series, the Boston Tea Party coin, as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph on his order formBy not crossing off this paragraph and voluntarily returning his completed order form to American Mint, *** *** authorized American Mint to ship him future issues of his coin collection series at the regular prices to preview with no obligation to purchaseSince *** *** kept the Boston Tea Party coin past the free day preview period, he was accordingly billed for this item.On 4/10/2017, *** *** filed a credit card dispute with his bank for the $chargeAmerican Mint credited the $back to *** ***’ account pending the outcome of the disputeOn 5/1/2017, American Mint was credited the $backOn 5/1/2017, *** *** again filed a credit card dispute regarding the $chargeAmerican Mint credited the $back to *** ***’ account pending the outcome of the disputeOn 5/3/2017, American Mint won the credit card dispute and was credited the $back.On 5/17/2017, we received an e-mail from *** *** stating that he never received the items in the above-mentioned order*** *** was sent a post loss letter to complete and return to American MintOn 6/15/2017, after receiving the completed post loss letter, *** ***’ account was processed internally as a post lossHis account wras issued a credit in the amount of $Further, he was issued a credit card refund payment on 6/16/in the amount of $At that time, his account balance was cleared.However, on 6/16/2017, *** *** filed an additional credit card dispute with his bank regarding the $chargeAs a result, American Mint credited the $back to *** ***’ account pending the outcome of the new disputePlease note that *** ***, who had already received a credit card refund payment of $19.95, now had received a second refund payment in the amount of $*** *** was not entitled to two refund payments in the amount of $Thus, he now has an account balance of $which is due to American MintThis is why *** *** continues to receive billing notices.We have attached an e-mail we received from *** *** in which he claims that *** had credited the $back to American Mint’s accountPlease note that American Mint has never received the $payment backIn order to clear *** ***’ account balance, he will need to contact his bank again to have the new credit card dispute reversed and have the $amount credited back to American MintWe have halted billing notices up until October 1, in order to give *** *** additional time to have his bank credit the $back to American Mint.After October 1, 2017, *** ***’ account may be sent to a collections agency if a balance remains on his account*** *** has stated that he was not able to speak with anyone from American MintThe last time that *** *** called American Mint was on 3/28/*** *** had only contacted American Mint by e-mail since that timeEach time *** *** contacted American Mint, his inquiries were answered.*** *** was removed from our mailing list on 4/18/By the date of this letter, all advertisements should have completely ceasedAdditionally, *** ***’ coin subscriptions have been cancelledWe apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

1/9/Dear *** ***,
I am writing in reference to *** ***’s complaint*** *** states that he never received the previous responseA previous response was submitted to the Revdex.com on 12/9/The Revdex.com would’ve notified you of our response, just as they did this time*** *** states that he did not authorize for any further shipmentsAs stated, this was outlined on the order form in our American Mint Satisfaction GuaranteeAnother copy of his order form is enclosed.*** *** is dissatisfied with the coins mailed to himAs stated previously, they may be returnedAmerican Mint has mailed *** *** a postage paid return label today to return the itemsThese items are: an Abraham Lincoln coin, an Elizabeth II coin, a John F Kennedy coin, and a Ludwig Beethoven coinUpon receipt of these returns, *** ***’s account will be reconciled and his credit card will be refunded for the charges of $and $We will not issue a refund to *** ***’s credit card until these items are returnedAgain, we apologize for any inconvenience this may have caused *** ***Let me know if you need anything furtherThank you for your assistance in settling this matterSincerely
Susan D
Director of Client Services

4/09/2014Dear ***,I am writing in reference to ***’s complaintWe received an introductory order form in the mail from *** on 11/20/for a free Franklin $banknote coinWe received payment of $for shipping and handling with check #***This package was
shipped to ***’s address on 11/21/Another item, a Jackson $Banknote coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.We do provide postage paid return labels upon request as it states on the reverse side of our “Returns Information Form” enclosed inside all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.On 1/10/14, we spoke with ***During this conversation, we cancelled the “Banknotes of the USA” commemorative coin collection*** stated that an order was not placedWe referenced check #*** and *** was still stating that the order was not hisWe informed him to check with his bank in regards to check #*** for $from November We did not speak with *** since this conversation.The Franklin $Banknote coin was the only coin advertised as freeHowever, the Jackson $Banknote coin was sent for preview and needs to be paid for in the amount of $89.95, or it can be returned to reconcile the account balance.We apologize for any inconvenience this may have caused ***Let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,

12/Dear *** ***,
I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 05/22/for a free Statue of Liberty Archival Edition Commemorative CoinWe received payment of $for shipping and handling
with check # ***This package was shipped to *** ***'s address on 05/26/Another item, a Liberty Bell Archival Edition Commemorative Coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork*** *** called us on 05/30/regarding his shipmentHe requested to return the preview coinA postage paid return label was mailed to *** ***We have had no further communication from *** ***, nor have we received the return of the preview itemWe have enclosed a new postage paid return label for *** ***'s conveniencePayment or return of the Liberty Bell Archival Edition Commemorative Coin will reconcile the accountWe apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,
Susan DDirector of Client Services

We apologize to *** *** regarding receiving an extra bill from American MintWe show tracking for his return back to our facility however it was not receivedWe processed the return on 11/9/however inadvertently did not process the shippig and handling chargeThis was cleared from ***
***'s account on 1/18/I have stopped all mailings but they do take up to 90-days as they are pre printed.We are sorry for any inconvenience this has caused *** ***.Sincerely,Susan * D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The second package was unsolicited, and we expected everything cancelled with the initial request Thank you for sending a postage paid return label, as we were not going to pay shipping costs again The item will be returned immediately, in it's original packaging unopened I would appreciate a letter from the business, upon receipt of the package my account is cleared and closed.Sincerely,*** ***

03/03/16Dear *** ***,I am writing in reference to the complaint from *** ***'s family*** *** has been an American Mint customer in good standing since and has placed numerous orders during that time.We received a phone call from *** ***'s son, *** ***, on 12/19/stating
that we have been sending *** *** items she did not orderWe advised *** *** that *** *** had ordered and paid for all of her items*** *** requested that his mother be taken off the mailing listWe advised her son that it could take up to days for all advertisements to cease.We received a new order form in the mail from *** *** on 12/23/for a Mayan Calendar commemorative coinWe received payment of $from *** *** with check #***A copy of the order form is enclosed.*** ***'s son called on 12/28/and requested that nothing be sent to his motherWe were able to cancel the Mayan Calendar coin order before it shipped*** *** also requested that his mother be removed from the mailing listWe advised *** *** that she had been removed from the mailing list following the call on 12/19/but that it may take up to days for all advertisements to ceaseAt that time, he also requested a refund be sent to his motherDue to an oversight, the refund request was not forwarded for processingWe received another call from *** *** on 1/25/asking to have *** *** removed from the mailing listHe was again advised that it may take up to days for all advertisements to cease.In his complaint, *** *** references a $credit owed to his motherThe only outstanding credit is the $resulting from the last cancelled orderA refund check for $will be mailed to *** ***In addition, we have placed a medical shipment halt on her account so that no future orders can be placed.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It seems the company is doing what I wish. Though the card I listed I have used many times without a problem. I still desire no further communication from the American Mint. If the card didn't work it would have been better that they let me know. I haven't any knowledge that the card was not working. I have used it many times for purchases, gas, and groceries. Hopefully this resolves all issues in this matter. I am to understand that our business is finished and will not receive any further bills or communication with them in the future. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The extra coin has been sent back to them.Regards, *** ***