AmeriGas Propane LP

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We appreciate Amerigas"s timely response Regards, [redacted]

August 29, 2014Dear [redacted] Thank you for giving AmeriGas L.P(“AmeriGas) an opportunity to respond to [redacted] ’s complaint regarding her accountAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.The tank which was located at [redacted] ’s residence was picked up on August 21, A refund check was issued to [redacted] in the amount of $on August 28, [redacted] should allow one (1) to two (2) weeks to receive her refund check.We value our customers both past and present and we do apologize for any inconvenience causedto [redacted] In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill D Customer Advocacy Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is still the fact they came on to my property and picked up a full tank of gas that I paid for regardless of the amount of activity, which I see is not mentioned by them at allThank You Regards, [redacted] ***

November 15, 2017Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to Rosa White’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings.We will be picking up the tank on Monday, November 20, As a courtesy, we will be refunding the propane left in the tank.We value our customers both past and present and apologize for any inconvenience to [redacted] ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa F.Customer Experience Specialist

From: Revdex.com of Metro Washington DCDate: Tue, Dec 9, at 4:PMSubject: Fwd: RE [redacted] ***, Complaint No [redacted] To: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: Dave rice < [redacted] >Date: Tue, Dec 9, at 10:AMSubject: RE [redacted] ***, Complaint No [redacted] To: "[email protected]" Dear [redacted] ***: I am responding to the letter I received on Dec I reviewed the response from Amerigas Propane and according to their letter is not a true statement of what transpired After calling the technician on the date in question, I did not get a quote as to how much a leak check service would be The only time I was aware of how much this service would cost me was when he finished the leak check Secondly, there are no prices printed on neither their website or on the back of a customers invoice This is my major issue I would like to know why a customer doesn't have the opportunity to review the service prices before an initial job The only time a customer has this opportunity is after the fact I would like for this company to provide all its customers with written service fees There should be no hidden costs Thank you for your understanding in this matter I can be contacted @ ###-###-####

January 2, Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding his price per gallonAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsDistrict Manager, Martin M [redacted] contacted [redacted] and explained our pricing structureMrM [redacted] informed [redacted] that AmeriGas does offer several contract options for customers to receive lower ratesIf [redacted] would like more information regarding these options he should contact his local AmeriGas office at ###-###-#### Please note AmeriGas always strives to be competitive in our pricingHowever, since propane companies are not required to post our advertise their propane rates publicly as do gasoline stations for instance, we are not always fully aware of what price our competitors are charging for propane at any given timeIf a customer brings a pricing issue to our attention we try very hard to be competitive by verifying their information and lowering the price as much as feasible to in line with competitionWe value all of our customers and apologize for any inconvenience we may have caused [redacted] In light of the foregoing we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,Jill D Customer Advocacy Manager

January 7, Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted] ***’s complaint regarding a tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsThere has been a delay in the removal of [redacted] ***’s tank due to bad weather [redacted] ***’s local AmeriGas office has been in contact with him regarding this matter [redacted] has been informed his tank will be removed in a few weeksWe apologize for any inconvenience caused to [redacted] and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Jill D Customer Advocacy Manager

I live on the westside of town in a neighborhood in jax flWe purchased a house here years ago and all the homes are connected to gas tank manned by [redacted] companyOur bill run from to $a month on average for the past yearsTheir reason was that we have a gas water heater and so that caused the high chargesSo we switched the water heater to JEA, turned off the furnace that they turned on when we moved in under the assumption that it was supposed to be that way or we would have to call them for an additional charge to turn it onSo we left that runningWe realized after years that we can actually shut it off ourselves, so we didBill is still exeemely high$a month and over They gave us a credit of over $in January as they said they made a mistake in their bilingWithin a month, they wiped out the account and took every penny back We now only use gas for cookingWe are hardly home and that is itAnd bill still run for over $to $a mo

July 3,Dear ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to ** [redacted] ’s complaint regarding his accountAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of ** [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.On June 23, a voicemail message was left for ** [redacted] informing him the $tank rental fee has been removed from his accountIf ** [redacted] would like a delivery he will need to contact his local office at ###-###-####.We value our customers and apologize for any inconvenience we have caused to ** [redacted] .In light of the foregoing, AmeriGas reasonably believes this matter is resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

***? [redacted] ***? [redacted] ***? [redacted] Thank you the problem has been resolve [redacted]

July 14, 2014Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ** [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.Unfortunately, ** [redacted] ’s local office has no record of his request prior to receiving to the Revdex.com complaint letterWe do apologize for the confusion this may have causedWe will begin the final bill process on ** [redacted] ’s account and issue the appropriate refunds.In light of the foregoing, AmeriGas reasonably believes this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am very happy being a will call customerHowever, Amerigas switched our service region from Orange to Palmer without explaining that Palmer has different policies in how they handle Will Call ordersMy concerns about the differences in policy were addressed by the manager Paul during my last orderHe handled the matter professionally.However, my concerns about the insufficient number of gallons in the Propane Order on Decwere not addressedI have ordered Propane from Amerigas for over two years and have never had any concerns before about gauge reading discrepancies (including with our last delivery this past week)Our previous propane tank readings were always similar before to the equipment on the truckWe have always been pleased with the service and with the driversWith the delivery on Dec13, the truck's gauge was apparently lower at the beginning and higher at the end--the readings should not be off in both directions on the same day--and not by so muchWe are not talking about just a few gallons difference in the readingMoreover, although we pointed out the discrepancy to the driver--and he stated he would wait until we had called the office to pay for the remaining gallons so that he could fill up the tank completely on the spot and thereby clarify the true reading, he drove off while we were on the phoneWe did not receive gallons of propane on Dec13th Regards, [redacted] ***

December 16, 2014Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding a tank pick upAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsWe apologize for the delay in retrieving the propane tank from [redacted] ’s propertyWe picked up the tank on December 12, There was not any propane left in the tank, therefore, [redacted] is not due a refund [redacted] ’s account will be closed out with a zero (0) balanceWe value all of our customers both past and present and apologize for any inconvenience we may have caused [redacted] In light of the foregoing we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,Jill D Customer Advocacy Manager

February 8, 2017Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding the placement of a tank on his propertyAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findingsWe understand and appreciate [redacted] s concern for the safety of his familyAs such, when [redacted] expressed concern regarding the placement of our tank on his property, a service technician was dispatchedAs communicated to [redacted] , our service technician reported the tank’s positioning to be safeStill unsatisfied with our assessment, [redacted] informed AmeriGas he would be altering the tankDoing so posed a safety hazard and our local office decided to remove the tank on February 3, Although, AmeriGas has a no refund policy, which is outlined in our Terms and Conditions, [redacted] will receive a credit for the unused propane due to the circumstancesMrKibodeuax’s account has been closed and he will receive a refund of $in the next few weeksAmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####Sincerely,Tracie RCustomer Advocacy Specialist

Horrible customer serviceNogales branch never answers their phonesIf you call their national call center they will email the Nogales branch to have them call you (since they can't get Nogales to answer any of their listed numbers either)If you receive a call back from Nogales, the receptionist will hang up on you several times before getting your name because she apparently doesn't know how to operate an office phoneThis used to be a servigas franchise, but was bought out by amerigasInstead of firing all of the employees and hiring people willing to work they kept everyoneGreat place to work as an employee apparently, since nobody is held accountable for shoddy customer service, long wait times, or any of the other poor practices evident there

In early December I called Amerigas to have gas deivered.They said they put us on the schedule but they never showed upI called On I called Amerigas's hotline because I smelled gas even though my tank said emptyThey responded immediately and had a technician call me who came out and did a tank check told us that we had a leak and we should get the tank replacedI believe the tank was made in He put gallons of gas in it and scheduled to have it replaced contacting our landlord to set everything up.In a nutshell after several calls months later still no tank though they did continue to send someone out who put gallons here and gallons of gas thereThe whole time when I walked by the tank I could smell gas.FINALLY after a half dozen appointments to replace the tank they came out with the New manager Eric someone emptied our tank which took hours since apparently it was full replaced it with a new tank and in apology told us the tank fill was complimentar

March 18, Dear ** [redacted] : Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to ** [redacted] ’ complaint regarding a delivery and billing issueAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ** [redacted] ’ complaint, we investigated the allegations contained therein and provide the following response based on our findings ** [redacted] did receive a delivery in error on March 4, In good faith, AmeriGas has adjusted ** [redacted] price per gallon to $for the deliveryA credit in the amount of $was applied to the account on March 18, ** [redacted] has an account balance of $ We value our customers and apologize for any inconvenience we have caused to ** [redacted] In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The 'Insurance Company" already called me when I submitted the initial complaint and denied my complaint with absolutely NO investigation whatsoeverI would like an unbiased investigation of my complaint with me being present on my propertyI do not authorize Amerigas or their "Insurance Company," on my property without me being presentI have read Amerigas's agreement for providing service to my residence and understand they have the abilities to come on to my property to provide a service to my propane needsHowever, this is a complaint, not a service, so the agreement does not give them the right to come on my property without me being presentI again, ask for a unbiased investigation with me present Regards, [redacted]

May 13, Dear [redacted] :Thank you for the opportunity to respond to the above-referenced consumer complaintIn her complaint, [redacted] complains that she has been waiting five years for AmeriGas to pithe tank at her residenceThe tank was picked-up on April 29, 2014.I will process the maximum tank pipenalty and copy you on the letter transmitting it to [redacted] A refund in the amount of $was issued in 2008.Please contact me if any follis necessary.Very truly yours,

September 16, 2014 Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P an opportunity to respond to [redacted] ’s complaint. Upon receipt of his complaint, we investigated the allegations contained therein. We have concluded our investigation and provide the following... response. [redacted] is correct we did deliver 274 gallons of propane to him on August 15, 2014. [redacted] is on a Forecast delivery cycle, which means he gets automatic fill and does not call in to schedule deliveries. At the time of delivery he was set-up as a market rate customer and was charged accordingly. [redacted] went into his local district office on August 25th and quoted a competitor’s price per gallon of $2.09 and wanted us to match the price. Our Customer Relations Representative informed him that we would not be able to do this but did explain to [redacted] the programs we have to offer and what the price per gallon would be for each program. [redacted] was also offered an opportunity to go on a PreBuy contract at the price of $2.09 per gallon but he declined.Our records do not reflect any notes on [redacted] ’s account regarding the holding of deliveries or his tank not being level. However, AmeriGas District Manager Mark A [redacted] has been made aware of this situation and would be more than willing to send someone out to look at his tank. He also is still happy to offer him the PreBuy contract with a price of $2.09 if he is interested. [redacted] can reach Mr. A [redacted] at ###-###-####.We value [redacted] as a customer and appreciate his business. If you have any questions or require further information please do not hesitate to contact me.Sincerely,Jill D Customer Advocacy Manager