AmeriGas Propane LP

[A default letter is provided here which indicates your acceptance of the business's response. If you... wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

***? [redacted] Good afternoon,? Thank you for giving AmeriGas Propane, L.Pan opportunity to respond to [redacted] complaint regarding tank ownershipAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations containedtherein and provide the following response based on our findings.A review of our records shows that the tank was leased from [redacted] ***? back in Please find attached Equipment Lease and Gas Supply Agreement, signed by [redacted] We value our customers and apologize for any inconvenience to [redacted] If you have any questions or require further information, please feel free to contact me.? Thank you,? Melissa F [redacted]

In February I informed Floyd Propane, [redacted] **, that I wanted no further deliveries as I was going to switch propane companiesIn March they went ahead and delivered close to gallons of propane and I had no choice but to pay for itI told them then that I was switching propane companies and no further deliveries were to be madeI informed them that I would have to wait until fall and winter to use the propane they delivered because in March we no longer used the heat and Floyd Propane said they did no reimbursements for propane not used in tanks when we were switching providers In December while the changing of companies was in progress the church ran out of propane and scheduled a gallon delivery, again informing them I was switching companiesOn January 12, Floyd propane delivered gallons, returned a week later to perform a leak check and start the heaters againThey billed the church $per gallon because we had no deliveries since l

Was billed on 8/24/for tank rental in the amount of Previously there was never a rental charge for the tank I have been a long time customer but I received no notification that there would be a charge and no bills prior to the August billI have no signed contract stating that I accepted the terms of use As soon as I received the bill I contacted them to inquire about this charge and was told that it was now standardI told them to remove the tank and credit me for the gas left in it They told me that a removal fee would applyI questioned the validity and stated that I felt it was unfair that I should be penalized when they out of the blue levied the tank charge I called them every month for the next two billing cycles as they had not picked the tank and were charging me interest on the original bill Finally the first week of November they picked up the tank when I was not at home I received a bill for late fees and services that were unauthorized

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:? I see no off or resolution in their response Regards, Les [redacted]

*** [redacted] *** [redacted] Please accept the attached letter as our official response to [redacted] complaint If you need any further assistance please do not hesitate to contact us Thank you, Haven D [redacted] AmeriGas Field Service Center Customer Advocacy Department ###-###-####

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding billing concernsAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findingsBy way of background, Ms [redacted] was not participating in one of our Guaranteed Price Protection (GPP) programs which allow a customer to lock in their propane at a specific price or enter into a budget pay agreementAs such, Ms [redacted] is considered a market based customer and pays a price per gallon set by the company on the date of deliveryIn addressing Ms [redacted] ’s concern that other propane companies offer lower pricing, it is a common practice in the propane industry to offer “first fill” or very attractive introductory pricing to new customers that is at or below market rates as a vehicle to attract new businessThis “first fill” pricing is markedly different from a competitor’s market-based pricingWe have offered a one-time concession of $but Ms [redacted] declinedWe value our customers both past and present and apologize for any inconvenience to Ms [redacted] If you have any questions or require further information, please feel free to contact meSincerely, Melissa F* Melissa F*AmeriGas Propane, LPCustomer Experience Specialist

June 17, Dear MsOrtiz:Thank you for giving AmeriGas Propane, L(AmeriGas) an opportunity to respond to [redacted] complaint regarding her accountAmeriCas takes any complaint we receive seriouslyTherefore, upon receipt of [redacted] complaint, we investigated the allegations contained therein and provide the following response based on our findings[redacted] previous budget plan from [redacted] Gas did not transfer over to AmeriCas, therefore [redacted] budget plan increasedWe apologize for the inconvenience this may have caused [redacted] Budget plans require a monthly payment to help customers during the winter season and to help build a credit for the next budget season [redacted] current budget plan will end on June 30, 2014.We value all of our customers and apologize for any confusion we have caused [redacted] In light of the foregoing, AmeriCas reasonably considers this matter resolvedIf you have any questions or require further information please feel free to contact me

After having this propane company for over years they changed to Amerigas and their services went downhill Prices went up and we weren't getting deliveries when we should have September 20th we switched to another local propane supplier who came out and emptied the Amerigas tanks and installed their own Since then we have called times in the last 1/months to have Amerigas come pick up their empty tanks which are sitting in the driveway Each time we call the same girl answers who apparently thinks the situation is funny and "promises" to put in a service order for the pick up I just got off the phone with the national office who says they will contact the local provider to have the tanks picked up and will have a manager call me, we shall see I understand that they can take up to months to pick up the tanks and that it's not a priority but we paid our bills on time for every delivery and never carried over a balance for over years Not to mention they charge

October 24, 2014Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding a tank removalAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.On October 20, [redacted] ’s tank was removed from his property.We value our customers both past and present and trust this response addresses [redacted] ’s concernsIn light of the foregoing, AmeriGas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Jill D Customer Advocacy Manager

April 29, Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding serviceAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsOn Friday March 27, [redacted] ’s gas was shut off for safety precautions do to a discovered leakAmerigas informed [redacted] we would return on Monday March 30, to test the system again and restore service if she was able to have her furnace repairman fix the leak by thenThe [redacted] ’s proceeded to have a family member make the repairs and on Monday March 30, AmeriGas performed the leak check, which passed and service was immediately restoredSafety is our highest priority and our Service Technician followed policy when he shut off the [redacted] ’s gas do to a leakWe apologize for the inconvenience caused to the [redacted] ’s during their time without service and trust this response addressed the allegations in their complaintIn light of the foregoing, AmeriGas reasonably considers this matter is resolvedIf you have any questions or require further information, please feel free to contact meSincerely,Haven D Customer Advocacy Department

June 16, 2014Dear [redacted] ***:Thank you for giving AmeriGas Propane, L(AmeriGas) an opportunity to respond to [redacted] complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***s complaint, we investigated the allegations contained therein and provide the following response based on our findings.***s allegations are regarding actions that took place in AmeriGas was unaware of ***s concerns until recentlyWhen the tank was removed from ***s property there was % of gas remaining in the tankThere was no evidence of 12% of gas leaking out of the tank in a two week time frame as ** [redacted] claims***s account was credited for the gallons remaining in the tank and as a courtesy, our pump out fee, labor fee and ***s remaining balance were waived.We value our customers both past and present and apologize for any inconvenience to ***In light ofthe foregoing, AmeriCas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me

Although I never received a copy of my contract in December, I appreciate them resolving this matter by dropping the charges thank you Revdex.com for your assistance in getting someone to respond to me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

When I purchased my last tank of propane they forced me to purchase a full tank however, my tank would not hold gallons The representative wrote on my receipt that they owed me a credit of about gallons At some point, [redacted]  became AmeriGas AmeriGas cold called me one day to pre-sell me a tank of propane for $1.99/gallon I advised that I was interested but I wanted to know if they would apply my credit of gallons The Rep was unaware of any credit and advised me to contact the local office I called the local office and they advised that they had sent a check for the credit I advised the check was never received They said they would have to research what happened and get back to me In April I received a bill for $ Thinking it was mistake, I call [redacted] and was told it was not a mistake I asked if they had resolved my credit issue - they said no it was still being reviewed I asked that they remove the tank fee from my account and hold

I was a customer of Amerigas for several years probably about I decided two years ago to consider another company which I did and they had billed me for several tanks rentals for months I did not have need or useI had a very bad flood in my house and it was not usable for monthsThat's not even my complaint now they tell me that if I change companies they charge you a $cancellation fee when you switch to another company?? I have no contract That's an awful way of doing businessI feel violatedYou should be free to use whoever you want and not be punished I paid the fee today but I think its a terrible way of running a business

I want to make it short and quickAmerigas customer - Billing issue: Invoice date: Previous Balance: Payments: New charges: Account Balance: Minimum payment Due: 01/31/2017: -653.68; -10.00; 362.78; -(new minimum payment due: $throughout 2017) 02/28/2017: -300.90; -40.00; 0.00; - 03/31/2017: -340.90; -40.00; 0.00; 290.63; - 04/30/2017: -90.27; -40.00; 0.00; 139.74; 05/31/2017: 9.47; -40.00; 0.00; - 06/30/2017: -30.53; -40.00; 0.00; - 07/31/2017: -70.53; -40.00; 0.00; - 08/31/2017: -110.53; -40.00; 0.00; - 09/30/2017: -150.53; -40.00; 0.00; - 10/31/2017: -190.53; -40.00; 0.00; 249.14; 11/30/2017: 18.61; -40.00; 0.00; 182.07; 12/31/2017: 160.68; -40.00; 0.00; 333.44; Now - this is billing statement for 01/31/ It says previous balance $454.12, Payment: $from energy assistance, new charges: $304.81; acct bal $ Then they changed the minimum monthly payment to $

December 5, 2014Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings[redacted] ’s complaint has already been resolved at the district levelHer tank has been removed and as a courtesy to her for her years of patronage we waived our standard feeIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Jill D Customer Advocacy Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] . After establishing communication, the problem was resolved quickly by Brenda and Gary. Regards, [redacted] [redacted]

From: Amerigas Customer Advocate< [redacted] >Date: Mon, Dec 5, at 1:PMSubject: Revdex.com Complaint:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding propane deliveryAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findingsA review of his account shows Mr [redacted] became a customer on November 14, Mr [redacted] is a pay in advance customer, meaning he must pay for his propane before it is deliveredAs such, he made a payment on November 18, and his delivery was scheduled for November 25, Mr [redacted] received his delivery of gallons on November 23, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me in the customer advocacy department at ###-###-####Sincerely, Tracie R [redacted] Tracie R [redacted] Customer Advocacy Specialist Tracie R [redacted] Customer Advocacy Specialist###-###-#### [redacted]

April 16, Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted] g’s complaint regarding her account balance and late feesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings[redacted] asserts there is $in late fees on her account and she has sent AmeriGas her [redacted] check for payment on her accountPlease reference the chart below detailing [redacted] ’s account history [redacted] has been charged a total of $in late fees, $eachThe late fees have been reversed from her account leaving her a balance of $As of today, we are not in receipt of the [redacted] check for paymentPosting Date Description Amount Running Balance 4/14/ Credit Memo - removed late fee 4/2/ PAYMENT - 3/26/ INVOICE 3/10/ Credit Memo - removed late fee 2/28/ INVOICE 2/13/ Late Fees 1/27/ INVOICE 1/14/ Late Fees 12/24/ INVOICE 11/22/ INVOICE 11/4/ PAYMENT - -10/22/ INVOICE I trust that this letter adequately responds to the issues raised in the above-reference complaintIf you have any questions or require further information, please feel free to contact meSincerely,Jill D.Customer Advocacy Manager