AmeriGas Propane LP

In early December I called Amerigas to have gas deivered.They said they put us on the schedule but they never showed upI called On I called Amerigas's hotline because I smelled gas even though my tank said emptyThey responded immediately and had a technician call me who came out and did a tank check told us that we had a leak and we should get the tank replacedI believe the tank was made in He put gallons of gas in it and scheduled to have it replaced contacting our landlord to set everything up.In a nutshell after several calls months later still no tank though they did continue to send someone out who put gallons here and gallons of gas thereThe whole time when I walked by the tank I could smell gas.FINALLY after a half dozen appointments to replace the tank they came out with the New manager Eric someone emptied our tank which took hours since apparently it was full replaced it with a new tank and in apology told us the tank fill was complimentar

Horrible customer serviceNogales branch never answers their phonesIf you call their national call center they will email the Nogales branch to have them call you (since they can't get Nogales to answer any of their listed numbers either)If you receive a call back from Nogales, the receptionist will hang up on you several times before getting your name because she apparently doesn't know how to operate an office phoneThis used to be a servigas franchise, but was bought out by amerigasInstead of firing all of the employees and hiring people willing to work they kept everyoneGreat place to work as an employee apparently, since nobody is held accountable for shoddy customer service, long wait times, or any of the other poor practices evident there

I have had price issues with Amerigas in the past We came to an agreement but it seems that it was only temporary They recently sent me a bill for $a gallon that is more than double what we have been paying I check with all the other local gas companies and no one was near the price they are charging

December 3, Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.Pan opportunity to respond to [redacted] ***’s complaint regarding his accountAmeriGas takes any complaint seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings[redacted] contacted our Emergency Call Center when his carbon monoxide detector went off indicating a possible leakSo to ensure the safety of our customers, as soon as we receive any calls of this nature it is AmeriGas policy to dispatch a driver to perform a leak checkOur Emergency Call Center does not discuss fees with our customers at the time of the call as these fees vary by locationAmeriGas policy dictates our drivers communicate these fees when they call the customer directly regarding the service callThese fees are outlined in our terms and conditions which are available to all of our customers at our local district offices, on our website, in our new customer welcome packets, and on the back of our customer invoices.We trust this response addresses [redacted] ***’s concernsIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill D Customer Advocacy Manager

March 7, Dear ** [redacted] : Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to ***’s complaint regarding her price per gallon and feesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings District Manager, [redacted] , spoke with ** [redacted] on February 26, regarding her price per gallon and hazmat fees** [redacted] explained due to tight propane supply and increased transportation costs caused by propane shortages across the country, prices have increasedAs a courtesy, ** [redacted] was still able to lower ***’s price per gallon to $for her last two deliveries In light of the foregoing, we reasonably consider this matter resolvedWe appreciate ***’s business and look forward to continuing to provide her with serviceIf you have any questions or require further information, please feel free to contact me Sincerely,

May 27, 2015Dear [redacted] *** Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding her account and tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings On May 22, Customer Relations Representative, Michelle J [redacted] was able to speak with [redacted] regarding this matterMsJ [redacted] informed [redacted] our credit department has removed the flag on her account that generates calls for past due balancesCredits have also been applied to MsJ [redacted] ’s account to correct her balanceAs of May 27, MsJ [redacted] ’s account has a credit balance of $A tank removal has also been scheduled for Friday May 29, We apologize for any inconvenience to [redacted] and trust this response addressed her concernsAmeriGas reasonably believes this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact me Sincerely,Haven D [redacted] Customer Advocacy Manager

*** [redacted] ***... [redacted] Please accept the attached letter as our official response to [redacted] complaint. If you need any further assistance please do not hesitate to contact us. Thank you, Haven D [redacted] AmeriGas Field Service Center Customer Advocacy Department ###-###-####

Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted] ***’ complaint regarding cylinder catching fireAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of Mr***’ complaint, we investigated the allegations contained therein and provide the following response based on our findingsOn July 1, 2015, [redacted] who works for our third party insurance claim company ( [redacted] ) spoke with Mr [redacted] regarding this matterMr [redacted] and Mr [redacted] are working towards a resolution for this matterIn light of the foregoing, AmeriGas reasonably believes this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Haven RD*** Haven D*** Customer Advocacy Department Cc: Cindy H***, Area Director Buddy D [redacted] , District Manager

From: ***, *** < [redacted] >Date: Fri, Apr 11, at 1:PMSubject: [redacted] - Revdex.com Complaint # [redacted] To: " [redacted] " < [redacted] > Dear [redacted] ***, My apologies, I have corrected the case number on the [redacted] complaint [redacted] Customer Advocacy Department AmeriGas Field Service Center ###-###-#### ###-###-#### Fax From: ***, *** Sent: Thursday, April 10, 3:PMTo: '[email protected]'Cc: [redacted] ***Subject: [redacted] - Revdex.com Complaint # [redacted] Dear ** [redacted] , Please accept the attached letter as our official response to [redacted] ’ complaint If you need any further assistance please do not hesitate to contact us Thank you, [redacted] Customer Advocacy Department AmeriGas Field Service Center ###-###-#### ###-###-#### Fax

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

I went to cancel my account with Amerigas propane and they informed me I would have to pay them to come get their gas tank. when I told them that they can come pick it up or not they informed that if I didn't pay the tank pickup fee they would then charge me for a rental fee. This seems so wrong to charge a fee to be able to cancel and account.

March 20, Dear ** [redacted] : Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ***’ complaint regarding a tank removal and refundUpon receipt of ***’ complaint, we investigated the allegations contained therein and provide the following response based on our findings AmeriGas charges tank rent for a variation of reasons, for example if a certain number of gallons is not purchased by the customer within a certain time frame they could be charged tank rental feesSince ** [redacted] last delivery was February 29, and her account was not closed, she was charged an $tank rent feeTwo $late fees were also applied to the account due to the unpaid balanceThe tank rental fee and the late fees have been reversed off of ** [redacted] account** [redacted] should expect a refund check for $in the next couple of weeks We value our customers both past and present and apologize for any inconvenience to ***In light of the foregoing, AmeriGas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me Sincerely,

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** [redacted] - [redacted] ’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findingsWe apologize for the confusion with Ms [redacted] - [redacted] ’s accountWe have removed all charges and her account was final billed with a zero (0) balanceWe value our customers both past and present and apologize for any inconvenience to Ms[redacted] - [redacted] In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Jill D [redacted] Jill D [redacted] Customer Advocacy Manager Cc:Jeff G [redacted] , Area Director John R [redacted] , District Manager

Dear Ms. Butts, District Manager, Scott G [redacted] spoke directly to Mr. [redacted] to discuss his concerns. Our tanks were removed on August 25, 2017 and a refund check has been issued in the amount of $566.48. Mr. [redacted] was satisfied with the resolution. Thank you,Jill... D [redacted] Customer Advocacy Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I wasnt even their customer at the point that they delivered the fuel and it took many many calls to get this settled with them Yes they did drop the price but I was not their customer Regards, [redacted] ***

Good Morning, I am currently working on this complaint Our Disrict Manager is currently waiting on [redacted] to return his phone call We have tried to resolve this matter but have not received any responses I will continue to work on resolving this matter Thanks, Haven D***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

April 15, Dear ** [redacted] :Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to ** [redacted] ’s complaint regarding a delivery we made that he did not orderAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ** [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.** [redacted] is correct we did make a delivery to him that he did not authorize** [redacted] had requested his account be changed to a will call accountWill Call customers are set up so they only receive deliveries if they call us to place an orderUnfortunately, when he made this request we failed to indicate the change on his account and we made another automatic delivery to his residenceUpon receiving this letter we contacted ** [redacted] directly to address his concerns** [redacted] said he would agree to keep the delivery if we matched the price he had received from one of our competitorsWe agreed to his request and ** [redacted] has since paid for the delivery.We value all of our customers and are happy we were able to keep ** [redacted] ’s businessIn light of the foregoing, AmeriGas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

June 24, 2014 Dear **. ***:Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding a tank removal. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of **. [redacted] ’s complaint, we... investigated the allegations contained therein and provide the following response based on our findings.The tank has been removed from **. [redacted] ’s property. We apologize for the delay regarding the tank removal.We value all of our customers both past and present and apologize for any inconvenience we may have caused **. [redacted] . We trust this response addresses her concerns. If you have any questions or require further information, please feel free to contact me.Sincerely,

February 23, 2018Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P, d/b/a [redacted] (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding billing issuesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings.We have confirmed that [redacted] ’s meter is reading properlyAs a courtesy, we removed the balance from the accountWe have offered to remove the meter and set an above ground at no cost to [redacted] , we are waiting on confirmation from [redacted] The current balance on the account is zero (0).We value our customers and apologize for any inconvenience to [redacted] If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa F.Customer Experience Specialist