AmeriGas Propane LP

I ordered a delivery of propane on Dec11, and expected that they would fill up my propane tanks as they always have in the past (I have been their customer for over two years)Instead, without notifying me, Amerigas (in Palmer MA) charged me for a set amount of gallons (gallons of propane)Then they only delivered about gallons (on Wednesday, Dec13, 2017), but still charged me for gallonsThey falsified information on the printout stating that the tank was at percent when they started and percent when they endedHowever, the tank gauge stated it was at percent when they started and percent when they endedWhen my husband complained to the driver about not filling up the tank and the discrepancy in the ending amount, he just drove off while we called the Palmer officeThe manager on the phone stated that he would have the driver return to fill up the tank without charging us a redelivery fee, however, he never cameMoreover, the manager refused to

We canceled our service with Amerigas in April I have called them many times requesting them to pick up the propane tank from the back yard They have had many excuses and still have not come to pick it up We have been smelling propane, especially in the evenings, but I attributed it to the tank because it had a small amount of propane left in it I did not report that to Amerigas because I kept thinking they would be removing it soon Today 9/
our neighbors propane man came to the door to report the neighbors smelling propane also and he
checked the tank and thought it was from that I called Amerigas again today and they cannot pick up the tank but said they will check for leakage too The amount of propane in the
unused tank has decreased from 10% to 2% and we never smelled propane before It is close to the heat pump and the *** propane man from our neighbor said that was dangerous It has been nearly months waiting for this tank to be removed and this is un

The absolute worst company to deal with DO NOT USE THIS COMPANY!!! Not only is their service not reliable (one serviceman refused to fill the tank because there was some dog poop on the lawn, not even close to the buried tank) but then they charged us extra because he had to come back Don't even get me started with the tank rental charge We originally signed up with People's Gas years ago which was bought by AmeriGas about years ago There was no tank rental charge with People's GasAmeriGas charges $in advance for the following year! When I told them I was moving and not to fill the tank, they did anyway and charged me $ When I tried to pay only the months on the tank rental for the time period I would be there, they wouldn't let me prorate it I did anyway They charged me an additional $late fee The worst part about this company is their customer service They act like they are a debt collection agency and that you are a deadbeat

Impossible to deal with this companyDeliveries sporadicCustomer service is an oxymoronNotes from each conversation not in computerHave been waiting weeks for them to come pick up their tankGot confirmation it would be today-I called at 2:today to double checkWas told I was on the scheduleTen minutes later was called and told sorry a mistakePick up is scheduled for November They are unresponsive to questions or needs

We have had ongoing issues with this company since we purchased our home in our neighborhood First this company was selected by the builder not the homeowners We went through a period where we were not receiving bills from the company for months, when the bills did come there were mostly late charges of $which were higher than the bill itself Within the last month we have paid them $for what they call past due bills This company over a year ago went from the preferred rate on all of their customers to the commercial rate and our bill went from $to $ This is partly why we have paid them $recently The last bill they sent was for over $for one month, and today they shut it off and left a note on the door This company has the monopoly because we cant just turn them off and get *** Something has to be done to stop this business from overbilling people like this This is a total rip off and this is also happening to all of the peo

At the end of January I filled gallons in my tank at *** *** *** *** ** *** * the dollar amount was $and I split my billing into months and paid on 2/the first installment of $I purchased a home in *** and contacted Amerigas that I would be moving out and they assured me they would credit me what was left in the tank when I movedI moved out of my place on February 10thHowever Amerigas came and filled my tank instead of *** *** at *** *** *** *** ** *** *** When I contacted Amerigas they said they would have someone come over and take the propane out that was not mine and I would be credited back the propane they put in the tankMy tank was at 25-30% before they filled it with my neighbors propaneIn the meantime I had not received anything with the credit versus my billOn 3/I pad the second installment of my $of $so total paid on this bill is $I have seen NO credit for the propan

I have been a customer with this company over years but, for the last years prices was getting to highSo I changed to another companyAt the time of my change I did not owe them any moneyIn January of this year I received a bill of $When I called to ask why I was told they did not know whyToday 2-12-I get a bill for $95.99, this time I was told that there is a fee for them to pick up THEIR tanks if you call them to pick them upSo I told them I did not call you,also I asked what about the Gas that was in the tank when you picked it upHow come I was not reimbursed for the 3/of gas in the tankI was told they no longer pay you for any unused gasSo my problem is I have to pay them for picking up THEIR property plus, your not giving back any of the money for the gas that is still in the tankYou are going to resale the gas that has already been paid for using the tank that you picked upI don't understand how is that legal?
These are the charges

Because of the high price of the gas at this time, I ordered gallons since we are both on social security as our means of income Our tank was filled with over gallons I am told there is nothing they can do but put us on a payment plan I was told by customer service that they would talk to management & get back to me There was never a return phone call The 3rd time I called I asked that my name & phone number be given to the district manager To date, I still have not been called I feel that because this was their error, I should be charged the new customer rate for the gallons I received in error This was their mistake & I have been a customer for years and I think the company should resolve this issue with some compensation We have been very satisfied with their service until now

I have contacted Amerigas Propane, when I first purchased my home, to please picked up their 2x100gallon propane tanks from our propertyWe do not have an account with them nor have we ever held an account with themThe first phone call to remove the tanks was approximately around 12/30/ My fiancé and I have called at least 10-times in the last months to have the tanks removedAmerigas stated a 4-5times that they would be pick up the tanks by certain dates and did not pick them up on those established dates Most recently, I called on 4/13/at An Amerigas representative spoke to one of their supervisors and who stated the tanks would be pickup and removed on 4/19/(after I mentioned we had called several times and it had been approximately 3/4months since we first contacted about having them removed) I called yesterday 4/19/at and inquired as to why the tanks haven't been removed and I was told a representative would call me back and inform me

I cancelled this account for propane at the beginning of the winter season It has been years since I received any propane from them and have changed to another company
I called to cancel account as soon as I had new tank from other company
I called several times through last year and last summer ton pick up tank and inquire about my deposit that I had given upon opening account at they're requestLife got the best of my time and at this point I just wanted them to someday \come and pick up the tankJan they sent me a bill for the tank called 01/they said someone would pick it up and they would credit the account and my remainder of my deposit would be sent to meWRONG sent another bill now with a late fee I called 2/14/spoke to Andrea she said she would have district manager reach out to me should be with in hrs2/20/called spoke to Andrea and she said it would be picked up and credit would be done2/28/called Andrea again and said tank was still

Amerigas, is the biggest group of criminals I have ever dealt withPrice gouging, extremely poor service and adds extra fees for doing business with themThey had purchased Schultz bottle gas ( who I had and was very happy with)
Ever since they took over the price of propane has doubled comparedI switched last October and am paying half of what those A holes charge per gallonWhen I switched they let their tank sit in my front yard for over odays and then tried to charge me tank rental fees for it being hereThen sent me to collections when I wouldn't pay itI had dealt with one nice lady here in Howell MIHer name is Angela, but the overall experience with this company is horrible

I have been with the same company for 10years at one addressBefore that the company was called Arrow propane and I was getting my propane for years there until I movedI have been living in the same trailer in each placeI moved and now they will not deliver my tank because I live in a travel trailer??? Go with Advantage propane! They will deliver a tank ! They also have a five star rating

We had a business years ago where we would use prp
andWe never had any problems with the previous ownersThey were very niceThen they sold out to AmerigasThings changedThe girl who worked the office was rudeWhen we closed our business, I called them to let them know and ask them if we could get a credit for the remaining propane
She said no and that as a matter of fact, if we wanted them to take out the remaining propane, it would cost us to have the
M take it outI said No, we'll just leave it for the ownerAbout one year later, we got a bill in the mail for $67.00.Icalled them and asked why I should be receiving this bill and she said because someone over there ordered more propaneI told her it wasn't us, that we had
not been there for over a yearShe said that we never cancelled our account with them so she is charging us with the billI told her that I had called and cancelled, and she started arguing with meVery poor customer serviceSo they kept sendin

AmeriGas removed a propane tank from my property and damaged my deck in the process of the removal

I am on automatic delivery I live in Hemlock Farms Community and was extended the Community Rate for delivery in the past as were the prior owners, which adds up to over years as being a customer On 11/19/propane was delivered automatically The next day I received a call from the Honesdale office in PA advising me that I recently had a delivery and if I had any questions to call The bill reflected the amount of $per gallon I called as I have done in the past to have the bill adjusted to the community rate Did not have a problem in the past and the bill was adjusted This time they refused to adjust the bill My prior bills reflect an amount of about $- $ I was never notified before delivery that they would be increasing my rate to $which I find disturbing I am attempting to negotiate to a community rate of $on this particular bill The Honesdale Office is absolutely refusing and reading me the riot act about what they can do if I don't pay this $amount I am sending in payment on this 10/19/delivery and adjusting it to the $in an effort to resolve this matter and prevent the company to put a lock on my tank We are a family of four, three of which are senior citizens, with one being years old Before actually filing a formal complaint, I want to see if they will accept payment at the $community rate instead of causing me problems with refusing to pay the ridiculous amount of $ If this becomes not acceptable to Amerigas, I will be making a formal complaint to the Revdex.com

Horrible experience with this company trying to get them to pick up an empty galpropane tankThe things been sitting in my driveway for months now since I cancelled service because their pricing was not competitiveI've called times and all I get is the runaroundTwo dates they set for pickup and I'm still looking at the thingGive your local propane supplier your business, not these guys

We were renting a home in Mariposa CAOn Nov I requested a lock and final reading of our meter be done on our propane tankWe moved to Oregon on NovIn December we got a bill stating we had a remaining balance of $I called and explained that I was told we would receive a credit once the reading was done and a final bill would be processedWe were to pay or get a credit depending on the outcome of that readingWe were also told that to that date, nobody had been out to put the lock or do the read but that they would take care of it asapIn January we received another bill from the collection department with additional feesI called again and spoke with Kathy who assured me that it would be taken care ofAgain we got a bill with even more fees and so I called againI was told the lock was still not placed on the tankAt this point I was very upset and told the employee anyone could go to the empty house, hook up a device, and drain the tankI informed her the readi

I was with surborn propane and they told me the tank I owned was leaking so I rented their tank and I wanted to switch to amerigas so I told amerigas my own tank was leaking they came out checked it in January and certified that there were no leeks and filled my tankand moved the surborn propane tank out of the way, how ever my tank is still leeking from the same place I told them about I do not know how long it has been leeking because if you are not right next to it you cant not hear or smell it , so now I have called them about it and they are sending someone out to look at it for a fee plus what ever fees it takes to fix it including maybe having to remove my tank all together I made them very aware I do not have the money to pay them when I had told them about the problem befor they even filled it and now I am even out the propane I payed for that has leeked out I have a family of with kids I am disabled and can not afford their mistakes or to be with out propane

I prepaid for a propane deliveryThe invoice I received a few weeks after delivery (dated 11/10/17) indicated that I had overpaid $Nearly months later (1/5/18) I still had not received my refundI called about it and was told they would process the refund that dayI asked if they wait until they hear from the customer before processing refunds and the representative said YES, they don't see it (that a refund is due the customer)

On October 13, 2017, we switched propane companies from Amerigas to another companyWe have contacted the company on several occasions to remove their old tank, but we are given various excuses as to why they cannot remove the tank e.gbad weather or they are busyIt’s been over months of contacting them and I called them yesterday 5/21/and I was provided with the same excuses such as the weather is bad and they are busy and they could not give me any date as to when the old tank would be removed from our propertyI informed them I would be filing a complaint against them