AmeriGas Propane LP

From: Amerigas Customer AdvocateDate: Mon, May 15, at 2:PMSubject: Revdex.com Complaint: Stephen *** 12137319To: "***" Cc: "H***, Cindy" , "G***,
Matthew (Matt)" Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to Stephen ***’s complaint regarding monthly payments and feesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. A review of our records show Mrand Mrs***’s usage has decreased over the past three yearsThey are on our budget plan and the monthly payments for this plan are based off of previous year’s usageIf the full monthly payment is not paid, a customer is at risk of being removed from the program and incurring a $late feeThis is what happened in the ***’s caseHowever, after a discussion with Mrs***, the early termination and all late fees have been removed from their accountAdditionally, their last delivery was rebilled to their contracted price and the ***’s budget agreement was restored with monthly payments of $Mrs*** was satisfied with this resolution AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####. Sincerely, Tracie R*** Tracie R*** Customer Advocacy Specialist Cc: Cindy H***, Area Director Matthew G***, District Manager Tracie R***Customer Advocacy Specialist###-###-####***

Amerigas is suppose to be giving our community a discounted rate, yet any time a home owner calls the rate is either different, or we are told there is no community rateIts a different story every time you call or another home owner callsThey might say we have a community rate, yet they claim the rate can change either going up or down depending on the marketThe customer service is no help with answering questions or getting any valid informationThe departments play the blame game either telling you its something corporate handles just to pass the buck, or corporate telling you to contact the home officeOur community a stuck with having to use Amerigas, since the builder decided to have only Amerigas tanks installed on every propertyWe can get out of this if we pay Amerigas thousands to buy the tank or have them come remove itSo we our all held hostage to this company and Amerigas knows it and takes full advantage of that fact

September 26,
Dear *** ***:
Thank you
for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaintUpon receipt of his complaint, we investigated the allegations contained thereinWe have concluded our investigation and provide the following responseThe tank located at *** ***’s residence has been picked up and he was not charged a tank pick up fee or service charge*** *** will receive a refund for $We value our customers both past and present and apologize for any inconvenience we may have caused *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,Jill D
Customer Advocacy Manager

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond *** ***’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the
following response based on our findings.We removed our tank from Ms***’s property on June 21, We apologize for not doing so sooner and as such have waived all of our standard removal feesMs*** can expect to receive her refund in the amount of $within the next couple of weeks.We value all of our customers both past and present and trust this response addresses Ms***’s concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Michele O’***Michele O’*** Customer Advocacy SpecialistCc: Jeff S***, Area DirectorDennis S***, District Manager

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond *** ***’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the
following response based on our findings.We removed our tank from Ms***’s property on June 21, We apologize for not doing so sooner and as such have waived all of our standard removal feesMs*** can expect to receive her refund in the amount of $within the next couple of weeks.We value all of our customers both past and present and trust this response addresses Ms***’s concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Michele O’***Michele O’*** Customer Advocacy SpecialistCc: Jeff S***, Area DirectorDennis S***, District Manager

From: Revdex.com of Metro Washington DC">Date: Fri, Jan 23, at 9:AMSubject: Fwd: *** *** - Revdex.com Complaint #***To: *** *** ---------- Forwarded message ----------From: Amerigas Customer Advocate Date: Thu, Jan 22, at 4:PMSubject: *** *** - Revdex.com Complaint #***To: "***" Cc: "*** *** *." , "*** ***"
Dear Ms***,
Please accept the attached letter as our official response to *** ***’s complaint. If you need any further assistance please do not hesitate to contact us.
Thank you,
Haven D***
AmeriGas Field Service Center
Customer Advocacy Department
###-###-####

After first letting my tank run dry in the middle of winter and then failing to deliver more propane until several days after it was promised, Amerigas more than doubled their price compared to other local suppliers with no warningThey would not negotiate and I was forced to pay over $1,for about gallons of propaneForced to cancel their service, now they have charged me $to remove their equipment from my propertyAmerigas is an unscrupulous company actively engaged in gouging their customers

I am a first time homeowner/first time propane userUnaware of how this all works, I did not contact them immediately upon buying my house, while I worked on renovationsThe propane is solely for a stove, which was disconnected, and a gas fireplace (it was Spring/Summer)
With no contact whatsoever, approximately months after purchase, they came while a friend and a contractor were working in the house, disconnected my *full* tank without a word to either of them, and took itWhen I called to resolve what was apparently a misunderstanding, they were immediately rude, dismissive, and insisted that I was stupid and out of luck, despite my attempts to keep it pleasantThey refused to offer any solutions or answers when I repeatedly asked why their service man could not have knocked on the door, why there had been no contact with me from their end, or how to resolve this issue
They claimed the tank was nearly empty, despite their last visit here being a pre-sale check to ensu

On December 23rd my landlord paid $on my account as a Christmas gift to help me financially When I came home from work on the same day, I was out of gas My hot water and heat are fueled by propane gas On Wednesday, December 27th, I called to order the gas I let the lady that answered the call know that I had a $credit on my account She confirmed it I ordered gallons and she took my debit card information and charged the entire $to my account She informed me that I would have to wait days for the funds to be returned to my account In addition, it would be the following week before they would be able to deliver the gas I checked the 28th and 29th to see if by chance I had been placed on the listThat did NOT happen At this point, I and my family have been without heat and hot water through Christmas and now through New Years
On January 2nd, I called Amerigas and spoke with another lady, Lynn She placed me on hold and then returned and said the

November 30, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to Ernest Morrow complaint regarding propane pricesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations
contained therein and provide the following response based on our findings.*** *** is not participating in one of our Guaranteed Price Protection (GPP) programs which allow a customer to lock in their propane at a specific price or enter into a budget pay agreementSince filing this complaint, we have offered a concession of $1.40, in which, *** *** has accepted.We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa FCustomer Experience Specialist

September 29, Dear *** ***:Thank you for giving AmeriGas Propane, L.Pd/b/a Energy North (“AmeriGas”) an opportunity to respond to ***
***’s complaintUpon receipt of his complaint, we investigated the allegations contained thereinWe have concluded our investigation and provide the following responseMichael S***, District Manager for Energy North Propane, has been in contact with *** *** directly to resolve his complaintMrS*** and *** *** agreed to lock off one of *** ***’s tanks until it is needed and he can pay for itMrS*** also credited his account to bring it to a zero balanceBy doing this *** *** now has the same amount of propane available to him that he had prior to this deliveryWe value our customers and are happy we were able to reach an agreeable solution with *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,Jill D
Customer Advocacy Manager

I received an email from Energy North Propane (this company was bought by AMERIGAS) informing me that they were processing a debit to my bank account in the amount of $I was surprised because I had already paid my gas purchases for the yearI am on a budget plan that automatically withdraws an agreed amount every monthI immediately called the company and informed them about this issueThey told me that there had been some kind of "glitch" with their system, and they would refund the money This conversation took place weeks ago and I still have not received the refundI explained to the person I talked with that I had other bills to pay and that the fact that they debited my account in the amount of $was going to affect my ability to pay other outstanding billsI have placed many phone calls and they said there is nothing they can do I was asked to give my phone number so I could talk to a supervisor, but that has not happenedTheir customer service is HORRIBLE and their lack of care for the difficulties they are causing me due to THEIR mistake is beyond believeNeedless to say that I am taking my business somewhere elseSave yourself the aggravation and DO NOT buy gas from them

2nd time in months that we woke up with no heat, don’t understand why we ran out of propane again when we are on automatic deliveryPropane is our heat source, cooking source, hot water source! We have a baby and other children in the house and this is unacceptable

From: Amerigas Customer Advocate">Date: Tue, Aug 25, at 12:PMSubject: *** ***, Complaint No***To: "***" Cc: "W***, Bob" , "T***, Trip"
Ms***Attached is the official response to Mr***’s complaint
Thanks,
Jill
Jill D***
Driving Customer Delight Every Day
Customer Advocacy Manager
Office: ###-###-####
Thank you for giving AmeriGas Propane, L.P an opportunity to respond to Steven ***’s complaint regarding tank ownershipAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of Mr***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings. District Manager, Bob W*** contacted Mr*** directly to resolve the issue of tank ownershipMrW*** released ownership of the tank to Mr*** and sent him written confirmation. We value our customers both past and present and apologize for any inconvenience we may have caused Mr***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Jill D*** Jill D*** Customer Advocacy Manager

From: Amerigas Customer AdvocateDate: Fri, Sep 30, at 1:PMSubject: Revdex.com Complaint #*** *** ***To: "***" Cc: "B***, Don" , "W***, Rhonda"
Ms***--- Please accept the attached as our official response to Mr***’ complaintPlease do not hesitate to contact me should you have any questions. Respectfully,Michele O’*** AmeriGas Customer [email protected]: ###-###-#### Thank you for giving AmeriGas Propane, L.P., d/b/a *** Gas (“AmeriGas”) an opportunity to respond to *** ***’ complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. Mr*** is correct he did call in May of to have us remove our tank from his residence. Unfortunately, we failed to do so in a timely manner, however, we did pithe tank on September 27. We value all of our customers both past and present and apologize to Mr*** for any inconvenience we may have causedWe trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Michele O’*** Michele O’*** Customer Advocacy Specialist Cc: Don B***, Area Director Rhonda W***, District Manager

I was told to call in and order propane when I was at the percent level in my tankI did so on January second and was told it would be 7-days to deliverI called them back everyday last week and notified them on Friday January that we were at percentI was told by Mary in the Belpre office that we were on the delivery route for that dayHowever no gas was delivered and we ran out on Sunday morning at amI called the emergency number and have been told repeatedly I’m on the route and will be called the evening before they deliverI have elderly and a handicapped individuals living in this householdToday is january and we are yet to receive any propane

Several times I have contacted this company many days in advance letting them know my tank is at 20/30% and I would need a delivery of propaneEvery time the response is that they would be there to deliver with in 7/days which usually ends up actually being 14- daysThis is the only way I have been heating my home latelyI do have a wood stove in the home but because I have a wood stove they wont deliver more than gallons to be at a timeThis last time I told them days in advance, hey I am almost out of propane if I could get some delivered soon please and yet every time I go with out heat at least 1/days a week

From: Amerigas Customer AdvocateDate: Mon, May 15, at 2:PMSubject: Revdex.com Complaint: Stephen *** 12137319To: "***" Cc: "H***, Cindy" , "G***,
Matthew (Matt)" Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to Stephen ***’s complaint regarding monthly payments and feesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. A review of our records show Mrand Mrs***’s usage has decreased over the past three yearsThey are on our budget plan and the monthly payments for this plan are based off of previous year’s usageIf the full monthly payment is not paid, a customer is at risk of being removed from the program and incurring a $late feeThis is what happened in the ***’s caseHowever, after a discussion with Mrs***, the early termination and all late fees have been removed from their accountAdditionally, their last delivery was rebilled to their contracted price and the ***’s budget agreement was restored with monthly payments of $Mrs*** was satisfied with this resolution AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####. Sincerely, Tracie R*** Tracie R*** Customer Advocacy Specialist Cc: Cindy H***, Area Director Matthew G***, District Manager Tracie R***Customer Advocacy Specialist###-###-####***

Steer clear of this company Their customer service is deplorable I've left messages requesting to know when my next delivery is scheduled No call back I checked their website - my account - all it says is delivery pending I have, at this point, between - 25% gas left in my tank and this will probably be gone by next week It's January and we are experiencing colder than temps To add insult to injury they want to charge me $4.68/gal The EIA average is $ I called a competitor who said they are charging $ This looks like price gauging to me Since I rent the tank from Amerigas, no one else will fill it

Run, don’t walk away from Amerigas, Oxnard
We are switching companies because after being loyal customers for years, the new management of Amerigas is completely the worst experience everWe have been waiting for three days now for gallons of gas to be dispensed into our tankWe are in the 0% of gas left in our tank, heading into Mother’s Day weekend, with guests arriving tomorrowThe offices promised we would have the gas Thursday May 10th, then promised to have the gas Friday, May 11th at 9:00amIt is is Saturday 8:30pm and still no gas and offices closedWe did call at 2:00pm yesterday and were promised, yet again, that we would have gas by this eveningWe are stilled owed money that Amerigas deducted without our permission from our bank account for a gas leak that took drivers, and an Amerigas faulty regulator to detectAlso, we went days without hot water because they finally detected a leak but informed us it was our main line to the houseOur plumber detected Amerigas’s mistakeMy thoughts are we are lucky our house with pets and children did not blow up because of their incompetenceWhy they charged and deducted funds, which have not been paid back is beyond usThis company is a sinking ship, the worst I have ever experience, everAnd so far to date, we have run out of gas on Christmas Eve, New Year’s Day and now possibly Mother’s DayWe are on automatic fill, so figure that outIf this is a company in 10years I will be surprised, a very unsatisfied, soon to be ex customer
Mr Stephen Moody
DONT SIGN UP TO AMERIGAS