AmeriGas Propane LP

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you very much for helping to speed up the process
Regards,
*** ***

September 26,
Dear *** ***:
Thank you
for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaintUpon receipt of his complaint, we investigated the allegations contained thereinWe have concluded our investigation and provide the following responseThe tank located at *** ***’s residence has been picked up and he was not charged a tank pick up fee or service charge*** *** will receive a refund for $We value our customers both past and present and apologize for any inconvenience we may have caused *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,Jill D
Customer Advocacy Manager

From: Amerigas Customer AdvocateDate: Fri, Jan 19, at 3:PMThank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a refundAmeriGas takes any complaint by
its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings. We apologize for the delay; the refund was received and deposited on December 21, 2017. We value our customers both past and present and apologize for any inconvenience to Ms***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F* Melissa F* Customer Experience Specialist Via email: Cc: Sean D***, Area Director Johnny M***, District ManagerMelissa F*AmeriGas Propane, LPCustomer Experience Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting
the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This was not a response or offer The response said that they were looking into it
Regards,
*** ***

January 8, 2015Dear *** ***:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a tank removalAmeriGas takes any complaint by
its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.In December of 2014, the tank was removed from *** ***’s propertyOn December 18, 2014, a credit of $was applied to *** ***’s account and a refund of $was issued*** *** should allow a couple of weeks for the refund to arrive.We apologize for any inconvenience caused to *** *** and trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Haven D
Customer Advocacy Department

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond *** ***’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the
following response based on our findings.We removed our tank from Ms***’s property on June 21, We apologize for not doing so sooner and as such have waived all of our standard removal feesMs*** can expect to receive her refund in the amount of $within the next couple of weeks.We value all of our customers both past and present and trust this response addresses Ms***’s concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Michele O’***Michele O’*** Customer Advocacy SpecialistCc: Jeff S***, Area DirectorDennis S***, District Manager

November 30, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to Ernest Morrow complaint regarding propane pricesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations
contained therein and provide the following response based on our findings.*** *** is not participating in one of our Guaranteed Price Protection (GPP) programs which allow a customer to lock in their propane at a specific price or enter into a budget pay agreementSince filing this complaint, we have offered a concession of $1.40, in which, *** *** has accepted.We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa FCustomer Experience Specialist

March 22, 2018Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to the above-referenced consumer complaintUpon receipt of your letter, AmeriGas conducted an investigation of the allegations set forth in *** ***’s complaint and has worked with ***
*** to resolve nearly all of the issues raisedBelow is a table listing all propane deliveries to *** *** and her debit/credit history:Description Posting Date Amount Running Balance Delivery 12/02/gallons $ppg* 12/06/$ $ Online Payment CC 12/29/$ (139.58) $ - Coupon Customer Referral 01/17/$ (100.00) $ (100.00) Delivery 12/29/gallons $3.00ppg 02/14/$ $ AmeriCap Enrollment Fee 03/17/$ $ Delivery 3/21/gallons $ppg 03/22/$ $ Credit Memo Rebill of 12/29/to $ppg 06/06/$ (130.72) $ Online Payment CC 07/15/$ (88.23) $ Credit Card Payment 02/12/$ (300.00) $ Delivery gallons $1.77ppg 02/13/$ $ Total: $ * First fill rate*** *** claims she was charged for two propane deliveries that she did not orderBy way of background, *** *** moved into her current rental unit in It is our understanding that her landlord paid to fill *** ***’s tanksAn AmeriGas employee mistakenly thought that *** *** was the new account holder and incorrectly billed the delivery to *** ***, instead of her landlordWe corrected this administrative error, and remove the charges from *** ***’s accountWe have explained the mistake to *** *** and apologized for any inconvenience this may have caused.*** *** expresses concern for a bill she received on February 14, *** *** claims she never received a delivery of propane on February 14, The bill that *** *** received on February 14, was for a delivery made to her home on December 29, We contacted *** *** to clear up any confusion regarding her invoiceShe has accepted that this bill is correct and no longer disputes the charges.*** *** claims her last delivery of propane occurred in March and that we have refused to make a delivery since thenThis is not accurateAs noted above, AmeriGas delivered to her on December 29, and March 21, She also received a delivery on February 12, 2018, before we were notified of her complaint with your office.*** *** currently uses a dual propane tank storage system, which consists of two 120- gallon manifolded tanksEach tank has its own gauge which measures the amount of propane left in each tankA gauge on one of *** ***’s tanks is indeed broken; however, the two tanks receive the same volume of propane delivered and consume propane in equal amountsTherefore, only one working gauge is necessary in this instance to determine how much propane is in each tankTo avoid service disruption associated with replacing the broken gauge, we have advised *** *** to monitor the functional gauge to determine the propane remainingWe are also working with *** *** to replace her gauge in a manner that will cause minimal service interruption.I trust that this letter adequately responds to the issues raised in the above referenced complaintIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill RCustomer Advocacy Manager

From: Amerigas Customer AdvocateDate: Mon, May 15, at 2:PMSubject: Revdex.com Complaint: Stephen *** 12137319To: "***" Cc: "H***, Cindy" , "G***,
Matthew (Matt)" Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to Stephen ***’s complaint regarding monthly payments and feesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. A review of our records show Mrand Mrs***’s usage has decreased over the past three yearsThey are on our budget plan and the monthly payments for this plan are based off of previous year’s usageIf the full monthly payment is not paid, a customer is at risk of being removed from the program and incurring a $late feeThis is what happened in the ***’s caseHowever, after a discussion with Mrs***, the early termination and all late fees have been removed from their accountAdditionally, their last delivery was rebilled to their contracted price and the ***’s budget agreement was restored with monthly payments of $Mrs*** was satisfied with this resolution AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####. Sincerely, Tracie R*** Tracie R*** Customer Advocacy Specialist Cc: Cindy H***, Area Director Matthew G***, District Manager Tracie R***Customer Advocacy Specialist###-###-####***

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond *** ***’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the
following response based on our findings.We removed our tank from Ms***’s property on June 21, We apologize for not doing so sooner and as such have waived all of our standard removal feesMs*** can expect to receive her refund in the amount of $within the next couple of weeks.We value all of our customers both past and present and trust this response addresses Ms***’s concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Michele O’***Michele O’*** Customer Advocacy SpecialistCc: Jeff S***, Area DirectorDennis S***, District Manager

In Feb 2018, I had my propane tank filled and was subsequently billed for the serviceI called and paid the bill according to the amount quoted on the invoice left by the technician (who was outstanding and helpful)
Months later, when it became time to refill the tank, I find out that I have an outstanding balanceIt seems there was a billing error concerning the fill up I received in FebruaryI was billed for the difference between what was quoted in the statement and what the billing department determined I owedThe bill was sent relatively soon after the fill up, but due to a quirk in my local post only providing PO boxes and not delivering to any physical address, the bill was returned to County ProFlameI did not receive any messages addressing this issueCounty ProFlame continued to resend the bill to my physical address, only to have the bill be returnedLate fees accrued, as well as reports against my creditWhen I addressed the problem (May 2018) the reason for the

I am a New Customer in October 2017, for PropaneHere's the problem, I paid $and have contract stating, I have intill May to have propane tanks refilled at the cost of $per galIn December 14, they filled tanks gal at the rate of $a galCost of $dollars moreI have talk with them and sent emails at least times the refuse to resolveafter the last phone call they told me it's resolvedNow on line it says I owe a balance of $I paid them $which was the balance I owed$is additional to what we agreed I pay

Several times I have contacted this company many days in advance letting them know my tank is at 20/30% and I would need a delivery of propaneEvery time the response is that they would be there to deliver with in 7/days which usually ends up actually being 14- daysThis is the only way I have been heating my home latelyI do have a wood stove in the home but because I have a wood stove they wont deliver more than gallons to be at a timeThis last time I told them days in advance, hey I am almost out of propane if I could get some delivered soon please and yet every time I go with out heat at least 1/days a week

Over pricing product,in Warsaw,moI had my tank filled in saline county late November for $a gallon, AmeriGas price in Benton county Warsaw was pricing LP gas at $a gallon,

they charged me for a leak test when I went to have my propane filled cause I thought the tank was empty I had to pay before they fill the tank when they came and filled the tank it still had 10% in it the driver said he did not do any thing else I asumed that sence they did not do a leak test they would send me back my money.I received an invoice dated 1/31/for tank rental fee , on the invoice it stated amount due: $ it had previous balance -$ and new charges $ account balance due - $ so that $was the amount they charged me for the leak check that never happened at this time I ran out of propane , so I changed gas companys .well when I called for them to come get there tank the person on the phone said well you have a refund coming ill get that out to you .so then I received anthor invoice dated 3/1/ new charges $ tank pick up fee, account balance due -$ I received a check for $i still have it .why was I charged

Amerigas bought out my propane providerI did not monitor my gas prices and over the last three years I have been paying nearly double what other propane providers were chargingAmerigas refuses to resolve this even though they acknowledge their prices are higher

Steer clear of this company Their customer service is deplorable I've left messages requesting to know when my next delivery is scheduled No call back I checked their website - my account - all it says is delivery pending I have, at this point, between - 25% gas left in my tank and this will probably be gone by next week It's January and we are experiencing colder than temps To add insult to injury they want to charge me $4.68/gal The EIA average is $ I called a competitor who said they are charging $ This looks like price gauging to me Since I rent the tank from Amerigas, no one else will fill it

2nd time in months that we woke up with no heat, don’t understand why we ran out of propane again when we are on automatic deliveryPropane is our heat source, cooking source, hot water source! We have a baby and other children in the house and this is unacceptable

I have been a customer with this company since 2003, and have not had any complaints with their service until this yearIn March when they topped off our propane take, we were presented with a bill for over $for around gallons of propaneI immediately called other local propane companies and found that the average price was around $1.75/gallon at that timeWhen I called my supplier back to question their charges, I was told, "Corporate is working on a competitive pricing model," and that the other companies were quoting "first time fill prices" and "charge higher rates for repeat customers"(The latter statement was quickly proved to be a lie, but they continue to repeat it.) Later that day, I got a call saying that they would reduce the price to $2.99/gallon
I determined to change propane companies as soon as possible, and so this month I contacted a local propane company who came out promptly and changed out my propane tankUnfortunately, when the driver attempted

Run, don’t walk away from Amerigas, Oxnard
We are switching companies because after being loyal customers for years, the new management of Amerigas is completely the worst experience everWe have been waiting for three days now for gallons of gas to be dispensed into our tankWe are in the 0% of gas left in our tank, heading into Mother’s Day weekend, with guests arriving tomorrowThe offices promised we would have the gas Thursday May 10th, then promised to have the gas Friday, May 11th at 9:00amIt is is Saturday 8:30pm and still no gas and offices closedWe did call at 2:00pm yesterday and were promised, yet again, that we would have gas by this eveningWe are stilled owed money that Amerigas deducted without our permission from our bank account for a gas leak that took drivers, and an Amerigas faulty regulator to detectAlso, we went days without hot water because they finally detected a leak but informed us it was our main line to the houseOur plumber detected Amerigas’s mistakeMy thoughts are we are lucky our house with pets and children did not blow up because of their incompetenceWhy they charged and deducted funds, which have not been paid back is beyond usThis company is a sinking ship, the worst I have ever experience, everAnd so far to date, we have run out of gas on Christmas Eve, New Year’s Day and now possibly Mother’s DayWe are on automatic fill, so figure that outIf this is a company in 10years I will be surprised, a very unsatisfied, soon to be ex customer
Mr Stephen Moody
DONT SIGN UP TO AMERIGAS