AmeriGas Propane LP

From: Revdex.com of Metro Washington DCDate: Wed, Mar 4, at 12:PMSubject: Fwd: Thomas *** - Revdex.com Complaint #***To: Vernette Butts
---------- Forwarded message ----------From: Amerigas Customer Advocate Date: Wed, Mar 4, at 12:PMSubject: Thomas *** - Revdex.com Complaint #***To: "[email protected]" Cc: "H***, Norm" , "P***, John"
Dear Ms***,
Please accept the attached letter as our official response to Thomas ***’s complaint. If you need any further assistance please do not hesitate to contact us.
Thank you,
Haven D***
AmeriGas Field Service Center
Customer Advocacy Department
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to Thomas ***’s complaint regarding his account balanceAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of Mr***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.On February 12, the $tank removal fee was removed from Mr***’s accountMr***’s account currently has a zero (0) balance.We apologize for any inconvenience caused to Mr*** and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter is resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,
Haven D***
Haven D*** Customer Advocacy Department
Cc: John P***, Area DirectorNorm H***, District Manager
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November 4, 2014Dear *** ***:
Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s
complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings.On October 23, a credit of $was applied to *** ***’s account for late fees and on October 24, a credit of $was applied for his contact renewal feeThe final bill process has begun on *** ***’s account, and as a courtesy he will not be charged our standard $tank removal feeWe value our customers and are sorry we were not able to keep *** ***’s businessIn light of the foregoing, we reasonably believe this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

November 15, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to Rosa White’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations
contained therein and provide the following response based on our findings.We will be picking up the tank on Monday, November 20, As a courtesy, we will be refunding the propane left in the tank.We value our customers both past and present and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa F.Customer Experience Specialist

July 6, 2017Dear MSButts:Thank you for giving AmeriGas Propane, L.P., (“AmeriGas') an opportunity to respond to *** ***' complaint regarding tank ownershipAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations
contained therein and provide the following response based on our findings.A review of our records show the tank on *** ***' property is company ownedAttached is her signed lease agreement dated June 10, As we are unable to provide information regarding another customer's account, the lease agreement with the previous home owner cannot be sharedIf *** *** has documentation showing the purchase of the tank we invite her to submit it to the Royal Oaks, CA office and we would be happy to update the tank ownership status in our system.AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at (*** ***.Sincerely,Tracie R***Customer Advocacy Specialist Driving Customer Delight Every Day

Total rip off make you agree to a contract that say's they can do what ever they want I had a gal tank for a long time they all ways seemed to charge me moreI became disabled the minfill on the large tank was $they said because the tank was so largeIt took years but I finally got them to bring out a smaller tankNow I called to refill the gal tank guess what $min fill Why because it is a smaller tank Now I checked here:
https://fuelwonk.com/vendor/eia-wisconsin-propane/36805/today it is $ and I called Amerigas South Beaver Dam Wiand today it is $a galMore than a full dollar over the market pricetalked to a few friends that live close and the get it from FS and pay close to the market priceOnce you have a tank from Amerigas you are screwed
DO NOT GET A TANK FROM AMREIGAS

March 17, 2015Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an
opportunity to respond to *** ***’s complaint rebuttal regarding her accountAmeriGas takes all complaint by its customers seriouslyTherefore, upon receipt of *** ***’s rebuttal, we investigated the allegations contained therein and provide the following response based on our findings.We are unable to locate the actual proof of ownership documents for *** ***’s tank so we are taking her on her word and have since sent her a tank ownership affidavit for her signatureWe will change our records to indicate *** *** is the owner of the tank and will send *** *** a customer- owned propane supply agreement asking that she remains our customerAll of this was communicated via phone to *** *** by AmeriGas District Manage Brian B*** and *** *** indicated to MrB*** he was satisfied with the resolutionIn addition MrB*** also informed *** *** that we were issuing his account a credit for the $being disputedWe value all of our customers and in light of the foregoing we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Michele OCustomer Advocate

My experience with this company is very negativeIf there was another gas company that I could use, I would in a heartbeatFor the last two yrs they have not read my meter 6-months consecutively from may-novroughlyManagement is very unprofessionalHad new gas water heater installed two yrs ago so I’m stuck using gasIf I had know Heritage propane was changing to this company I would have installed electric water heaterI purposely don’t use my gas central heat and use electric heaters insteadIf you call to complain then they just say they will stick a huge 5-6ft gas tank in your small 1/acLot

December 24, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an
opportunity to respond to *** ***’s complaint regarding a tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***s complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** ***s tank has been removed and credits totaling $were applied to his account*** ***s account has been final billed with a zero (0) balance.We value our customer both past and present and apologize for any inconvenience to *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill D
Customer Advocacy Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
First off I do call in when my bottle is at 30% second of all I run with a credit on my account and at this time I still have credit on the account second of all I was making the complaint for rudeness from my local office they tell you they will call you back and never due when the bottle is at they dont make no del for over weeks this company tells nothing but klies and then try to make the cust look like they are wrong I have spoke to christine at my local office she keeps saying I will call you back and never does then when you recall in they tell you o sorry but now you will be del on thursday only my del is for thursday only however this week del ticket is full you have to wait till next thrusday when I signed up for gas with amerigas no one said your del day is thursday only my agreement read within days I will get a del if this company likes I can take this to court and show my contract state nothing of the such matter I wrote to you in the beginning of this complaint also after talking with local office they tell you they are mailing out a credit for the account as of today nothing has come out in the mail and also when they came out they only gave me gallons of fuel and charged me a del fee hazmat fee and recovery fee this is how this company works and make money off of you by only giving gallons then they have to come out again and fill you up again and still charge another hazmat fee and fuel recovery fee no other propane company out here is charging these fees each time they come out to be charging these fees and not coming out when the cust calls in then we get nothing but rudeness and lies from this local company then they say they will call you back and nothing happens is just plan down right uncalled for I am not the only one having these problems with this company were I live there are other cust and they are saying the same thing they call and no return called I will ask the other cust to file a complaint with the Revdex.com to show its not just me having thiese problems from the local office all they do is blow smoke and nothing has changed I will look into filing with my local police dept a complaint and also see if the attoney general office will also look into this for me and see if I can go to the federal trade comm and also the fcc to show that these problems are real and nothing happens with the local company they can not keep telling me to wait weeks for fuel or they will call back and leave us to run out of fuel when its degrees out side I have now ran out of fuel twice waiting on the company to come out I am disabled and to have no heat is just plan wrong I mail in payment of a month and will restart these payment in feb of this way I always have credit on the account so when I call they can come out since I have a credit of they should of just came out and filled the bottle I have a contract stating I have a gallon bottle but took gallons on last fill up how can I get gallons in a gallon bottle something not right here when the bottle was put in they chraged to bring it out fill it and set up which I paid in full and got gallons of fuel so why was it so high however I moved pasted that the problem now is the local office they are rude no cakll backs and nothing but lies and then when they do come out and give you gallons instead of filling it up they are making money off the cust from charging the hazmat fee and fuel recovery fee I dont accept the company respond at all

Dear Sir or Madam:
On January 5, I received a propane bill from AmeriGas for my home at *** *** Rdin Eaton, NH The bill was for $for gallons of propane I was shocked by this bill Although I did expect a large bill due to the excessively cold weather, I did not expect one so high It turns out the reason for this high bill was the very high price for the propane AmeriGas was charging me 4.739/ gallon for the propane When I looked this price up, I discovered that it is way over the national average for the week of $2.524/gallon
Here is my source: https://*** I also noted that this price is far above the other vendors in the valley I believe they are price gauging due to high demand

I'd give them stars if I could Worst customer service ever We've been in conversation with "managers"??? who, since they know they have no contract with us to stand on, just stop responding to usMeanwhile we keep piling up late fees for a bill they have no right to charge us Literally, NO ONE will even speak to us from the company

I am rejecting this response because:While I do appreciate the Letter and the response and I disagree with the amount being refundedMy main concern is the total lack of concern for customer SafetyI have never in my entire life seen a group of people that refused to acknowledge that placement of a LbPropane tank that is vented during the filling process or may be mechanically vented when it is overfilled, and it was placed right next to the RV at the place where we lay our heads to sleep is a bad ideaPlease see attached picturesThe first picture is how they set us up, the second is how it should have been, out away from the RV in case of an accidental spark and resulting firePlus when vented the propane would not have vented into the RV under the slide out filling the RV up with Propane and potentially killing the occupants It was a five minute fix for Amerigas, but they just refused to even consider it. I would appreciate my complaint and all documents and photos plus responses from Amerigas being forwarded to the State and Federal Regulating Agency's that Govern the Placement and filling of Propane Tanks in Residential ApplicationsI really believe this is a true Safety Concern and I believe someone will pay the ultimate price before the folks here in our area acknowledge that Safety for the Customer should be a priority. Thank you for your assistance!Regards,*** ***
From: Revdex.com of Metro Washington DCDate: Thu, Feb 9, at 11:AMSubject: Fwd: Unsafe Propane Tank Placement ExampleTo: *** *** From: Revdex.com of Metro Washington DCDate: Thu, Feb 9, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Penn...To: *** *** ---------- Forwarded message ----------From: Date: Thu, Feb 9, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Penn...To: [email protected] Propane Tank Distance Rules and Requirements Unsafe Propane Tank Distance ExampleThe picture of the propane tank below illustrates the dangers of unsafe distances regarding relief valve proximityThe arrow labeled is the propane safety relief valveArrow number is a hot water heaterArrow number is the bed of an RV slide-outIf the relief valve were to fully open, the propane stream would be directly underneath the bed of this RV slide-outIf the relief valve opened and propane came in contact with the hot water heater flame (arrow #3), a dangerous situation would present itself immediatelyFor these reasons, and many others, propane tanks, points of transfer and safety relief valves are subject to distance requirements for the safety of propane consumers.
*** *** *** ***PO Box ***Colmesneil, TX ***###-###-#### CellFrom: Revdex.com of Metro Washington DCDate: Thu, Feb 9, at 11:AMSubject: Fwd: Check out Propane Tank Distance Rules and RequirementsTo: *** *** ---------- Forwarded message ----------From: Date: Thu, Feb 9, at 10:AMSubject: Check out Propane Tank Distance Rules and RequirementsTo: [email protected] found this interesting and thought you would too: Propane Tank Distance Rules and Requirements *** *** *** ***PO Box ***Colmesneil, TX ***###-###-#### CellEdmund Burke said all that is necessary for the triumph of evil is that good men do nothingDo not allow evil to triumphDo not do sit by and do nothing

I have been living in my home now for 5years and I have had liberty Propane since then as wellI used to get fuel assistance in the past and no longer receive itI called for fuel on Monday March 26,at 10:am I sopke with Joanne and she told me that I had to pay it all upfront of $I told her that I did not have that amount up front if I could do a payment plan like I have done in the past and she told me no! Then asked me if I could get someone to help me pay for it I then said no! I said to her I just got off the payment plan and would like to do it again I'm not late I paid my bill in the time I was givenShe gave me a really hard time asked me what was the percentage in my tanks I said one is empty not sure about the other oneAfter all this I said I would pay $just so I could get fuel for me and my kids she was ok with that then said when I get my bill I am to call for the remaining balance to set up the planIt's now Friday March and I am out of fuelI c

From: Revdex.com of Metro Washington DC">Date: Fri, Feb 6, at 10:AMSubject: Fwd: *** *** - Revdex.com Complaint #***To: *** *** ---------- Forwarded message ----------From: Amerigas Customer Advocate Date: Thu, Feb 5, at 4:PMSubject: *** *** - Revdex.com Complaint #***To: "***" Cc: "S***, Brad" , "B***, Bryan"
Dear Ms***,
Please accept the attached letter as our official response to *** *** complaint. If you need any further assistance please do not hesitate to contact us.
Thank you,
Haven D***
AmeriGas Field Service Center
Customer Advocacy Department
###-###-####

I am the secretary of a small country church In years past we had a propane heater and received propane from Heritage Propane, which I think now is Amerigas We have not had a propane heater for over years, but we keep getting bills from this company I have called and called My husband has called many times I sent them a letter Each time we ask that they come to pick up their tank Each time we receive the same answer, "We will take care of it." They even billed us for gas that they did not deliver We kept a check on the tank Now, they sent the bill to a collections agency I don't know what else to do Today, I called the corporate office twice and had to leave a message They never returned my call I would never recommend this business

I was originally a customer with Coast Gas, but they were bought out by Amerigas right around the time I decided to switch vendorsAs Coast had charged me an absolute fortune for my last tank fill, I let my tank empty out to about 15% before switchingLuckily it ran down this far literally the week before my tank lease was dueI called to have them pick up my empty tank on April 1st or 2nd and was assured it would be picked up within a week or twoIt's now August 16th and the tank is still on my propertyWorse yet, they have been calling and harassing me for the tank lease fee, all while adding late charges to the billI have spoken to FIVE people now, sent TWO letters, and have written on every bill sent to me that I have been requesting the tank to be picked up since the beginning of AprilI just called AGAIN and they assured me it would be picked up as soon as possibleI don't have any faith this will happen and instead expect more phone calls demanding moneyAt this point I'm ready to call my lawyer and have them send a letter to Amerigas demanding pickup as well as a fee paid to ME for storage for monthsDo yourself a favor and find a LOCAL company to do business with

My company (MOOVERS) used their service They kept bring back a cylinder that was BAD We kept labeling and telling the service man that the cylinder was BAD, and we could not use it AmeriGas' system of cylinder service is AWFUL We had one of the bad cylinders discharge on it's own in the warehouse - DANGEROUS! We had to air out the whole warehouse for several days and hope for the best AmeriGas could care less We decided to go with another propane company NOW, AmeriGas want us to pay for them picking up their cylinder cageI have called the local office and sent a message to the corporate office Their customer service is poor at all points It is one thing if we just decided to switch service providers, but they failed to provide the service we needed and even put us in severe danger They defaulted on their end of the contract I will not pay for them picking up their cylinder cage

Horrible business ethics, they treat their customers like garbageThey also never answer their phones and now the have been calling me and hanging up on meIt feels like I'm dealing with kids from middle schoolThey like to let customers run out of propane so they can charge a leak test fee

November 25, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a tank removalAmeriGas takes any complaint by its
customers seriouslyTherefore, upon receipt of *** *** complaint, we investigated the allegations contained therein and provide the following response based on our findings.On November 9, a credit of $was applied to *** ***’s account*** ***’s account currently has a credit balance of $which will be refunded*** ***’s tank will be removed within days.We do apologize for any inconvenience we may have caused *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

On 2/27/I called & ordered propaneDeliveryman did not show up on numerous dates promised3/deliveryman showed up but did not come to the door for the check as promised3/I paid inv with check for total $3/AmeriGas cashed check4/I recd a Past Due Notice for $so I called & left a msg that they sent this PDN & cashed my checkThey did not correct problem but again sent another PDN plus late fee of $36.00! 5/I again called & left msg saying they sent me PDNs & a late fee & paid in MarchI assumed they fixed their mistake but they ignored my msg again & sent another PDN in June with another late fee of $for a total of $72.00+$934.07=$I had also been receiving harassing phone calls from them on 5/31, 6/1, 6/5, 6/6, 6/7, 6/12, 6/13, 6/14, 6/15, 6/18, 6/19, plus other dates6/again called & told Angelica I keep getting PDN & left phone msgs on 4/& 5/explaining I don’t owe themShe admitted