AmeriGas Propane LP

Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to *** *** complaint regarding a service dispatch feeAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and
provide the following response based on our findings.*** *** terminated her service with AmeriGas and as such she was charged our standard service dispatch fee for the tank removal with a due date of April Her account received three (3) late fee due to non-paymentAs a courtesy, we removed the three (3) late fees from her account, totaling $*** *** paid the service dispatch fee on August 11, Her account is now closed with a zero (0) balanceIf *** *** needs further explanation of our fees they are clearly outlined in our Terms & Conditions which is located on our website and on the back of our invoices.AmeriGas reasonably considers this matter closed.Sincerely,Jill D***

I have been trying since April, when I first moved to my current address, so get my account with this company situatedBecause my ex and I have the same last name and live in a duplex, one on each side, they cannot seem to distinguish between the two of usEven after MULTIPLE phone conversations with both of usI should be on auto-delivery for propaneThis has been confirmed at least twice, because I ran out of propane when I first moved inWoke up to a cold house this amCalled for deliveryWas told that because I am NOT on auto-delivery I will be charged this fee and that fee and another fee (I think the total was close to $400) to have fuel delivered "within the next hours" I am then put on hold for minutes, and was then told that she cannot take my payment and cannot make delivery because there is a restriction on my account, per *** *** (my ex)So I call ***, who calls them and goes through THREE levels of management and they refuse to deliver any propane beca

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They cleared my bill after I submitted $ That was fair
Regards,
*** *** ***

February 8, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding the placement of a tank on his propertyAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we
investigated the allegations contained therein and provide the following response based on our findings. We understand and appreciate *** ***s concern for the safety of his familyAs such, when *** *** expressed concern regarding the placement of our tank on his property, a service technician was dispatchedAs communicated to *** ***, our service technician reported the tank’s positioning to be safeStill unsatisfied with our assessment, *** *** informed AmeriGas he would be altering the tankDoing so posed a safety hazard and our local office decided to remove the tank on February 3, Although, AmeriGas has a no refund policy, which is outlined in our Terms and Conditions, *** *** will receive a credit for the unused propane due to the circumstancesMrKibodeuax’s account has been closed and he will receive a refund of $in the next few weeks. AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####. Sincerely,Tracie RCustomer Advocacy Specialist

June 28, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, d/b/a *** Gas Co(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding pricingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the
allegations contained therein and provide the following response based on our findings.A review of our records show *** *** was not on any of our pricing programs which could provide her with a locked in rate or allow for budget billingThese programs were explained to *** ***, but she denied enrollmentWe regret losing *** *** as a customer but her account has been closed per her request. AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####. Sincerely, Tracie R Customer Advocacy Specialist

From: Amerigas Customer AdvocateDate: Mon, Jan 22, at 3:PMThank you for giving AmeriGas Propane, L.P, d/b/a Blue Flame Gas (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a deliveryAmeriGas takes
any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. Since filing this complaint, Mr*** has switched propane providersMr***’s account is now closed with a zero (0) balance. We value our customers both past and present and apologize for any inconvenience to Mr***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F* Melissa F*AmeriGas Propane, LPCustomer Experience Specialist***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable with regards to the billing issue However, my full satisfaction will not be met until such time as the company in question, as well as all propane providers in a centralized system providing fuel community wide, either by their own doing, or by way of modification of the legal code involved, adhere to the same regulation and stipulations as expected of any other critical utility provider The practice of switching off or locking out service that is utilized for heating in times of severe cold shows a disregard for the people with whom they conduct business
As it stands, the matter is closed.
Regards,
*** ***

We have PROPANE heating, water heating
Last week we smelled GAS We suspected we were low in gas
We called AMERIGAS
They sent out a leak technicianHe found a "slow leak" in the stove He told us that it was actually too slow to qualify as a leak, but he thought it was the problem
We hired another company to come and fix the stoveThey found nothing wrong with the stoveNo Leak
Needles to say - We ran out of gas, because that was the original problem
Now we have gas and everything is working
AMERIGAS sent us a bill for $for the wrong diagnosisThis led to another bill which we have not seen yet to repair the unbroken stoveWe also had to suffer without gas and heat for a day, because AMERIGAS didn't realize we were out of gas even though we told them we thought we wereThe METER on the tank was broken! (It was repaired by the gas delivery driver
AMERIGAS should clearly eat the first billI did pay it because they got angry with me when I challenged the bi

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: For the sake of being polite, I will refer to AmeriGas's response as odditiesIn their first statement, when I called the first time as to why the gas was delivered without my requesting it she looked it up and said that we were in fact set up as a will call and did not know why the delivery was madeThe also stated in their response that the tank was empty the account was terminated which would have been October 12that which time they said they would go out the next day and read the gauge and see if the new owner would like to purchase the gas remaining in the tank and keep them on as the gas supplierIf not they would retrieve the gaspull the tank and send me a refund minus the charge for the gas recovery and also verified the address to send the refund toI also find it "Odd" that on the afternoon prior to the closing on the house sale which would have been the 11th of October, the realtor read the tank reading and documented as 75%So in other words this 75% was used up in four days of warm October days? I also find it "odd" that just before calling Amerigas again on the 22ndof October, I called the new owner and ask if he had talked to Amerigas and signed up with themHe said that he had not heard from them and that with painting and lawn work had not even thought about propane gasNow mind you that this was days after the new owner took over and this was the time span that Amerigas stated they had filled the empty tank.??? After talking to him I called Amerigas again to see what was going on and they said that as of yet they had not gotten a hold of the new owner or read the tank yet and that they would do so in the next couple of days for sureAll of the above seems very "odd" to me but it should be very easy for Amerigas to verify all of their statements by producing a copy of the delivery slip to this address and date delivered along with proof of payment by the new ownerI can see no advantage to the Realtor or the new owner to have lied to me but by providing me with the documents I requested above would prove me wrong and I would drop the complaint
Regards,
*** ***

January 19, 2015Dear *** ***:">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding deliveries and feesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings*** ***’s is currently set up as a Pay in Advance (“PIA”) Will-Call customer*** *** needs to call his local office in advance to receive a deliveryThe customers who are PIA are advised deliveries can take three (3) to five (5) business days to arriveCustomers are advised to call when their tank percentage is 30%, to allow ample time for a deliveryOur policy regarding this will not changeThe local office has explained to *** *** the Hazmat and Fuel recovery fees are part of his Amerigas agreementThe fees have already been credited twice for *** *** and will remainIf *** *** has any other questions or concerns regarding his account he should contact his local office at ***I trust this response addressed the allegations in *** ***’s complaintIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Haven D
Customer Advocacy Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I still disagree with their interpretation of the situationHowever I am very grateful for the Revdex.com facilitating this outcome Thank you, *** ***
Regards,
*** ***

April 29, Dear ***:Thank you for giving AmeriGas Propane, L.Pd/b/a Sawyer Gas (“AmeriGas”) an opportunity to again respond to ***’s complaint regarding her son’s propane being shut offAmeriGas takes any complaint by its customers seriouslyTherefore, we have investigated the allegations contained therein and provide the following response based on our findings.We did turn ***’s son’s propane back on at no charge on April 14, However after doing so we received a call from *** asking us to final bill the account on April 24, due to her son moving out of the residenceThe $was credited back to ***’s account as she requested and she now has a zero balance.We value all of our customers both past and present and apologize for any inconvenience we may have caused the *** FamilyIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

May 7, 2018Dear *** ***Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) d an opportunity to respond to *** ***’s complaint regarding a deliveryAmeriGas takes any complaint by its customers seriouslyUpon receipt of his complaint, we investigated the allegations contained therein.We
completed a full review of *** ***’s account and determined he did in fact receive a delivery or propane on December 28, The delivery is in line with his previous account history and consumptionThe delivery driver’s *** had died and was unable to print out an electronic delivery slip but he did complete a handwritten one, which is enclosed for *** ***’s records.We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Jill R.Customer Advocacy Manager

On Friday March 16th 2018, my wife identified a payment error that caused our account to temporarily go into the red, as we have never missed a payment in our history of dealing with AMERIGAS since we purchased our home years agoWhat followed was absolutely the worst and most disgusting experience I have ever had in my life with customer serviceOur propane tank was empty and we had paid our bill in full at opening of business on March, talking with the receptionist at the *** *** locationShe told us she would put a rush order in and have a truck in the next day or two to fill us up at no additional chargeWe were completely out of propane and my wife and five year old child were home with no heatAfter waiting all day with a no show we called the emergency line because upon my return home from work we both noticed a strong odor of gas and they dispatched a technician to find out the issueOver the phone the technician Josh told us he had been in our area all

Received and email Septstating that I had a $balance due and I needed to log into my account to view/pay I sent them an email stating that I had not ordered any propane nor had any been delivered Their response (CRM:*** #***) on 9-4-stated that the bill was for annual tank rental I called the Birmingham office on 9-@ 4:and told them that we own our tank and do not owe any rental We have been in this house for over years and have NEVER received a bill or paid a rent for our tank Our builder (which I contacted) purchased the tank from an individual when the house was built(Acutally he purchased tanks because he built houses in to seperate locations) AmeriGas stated that they had taken over *** *** *** and apparently there was a lot of confusion in records I was told that the records were being reviewed We used *** *** *** had come to our house to fill our tank in and maybe one other time before that
I had

October 13, Dear *** ***:
Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an
opportunity to respond to *** ***’s complaint regarding a delivery he receivedAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings*** *** has been in direct contact with his local district regarding this complaint and they have been able to agree upon a mutually acceptable resolution*** *** is correct we did make a propane delivery for his fireplace without calling him the day before as was requested, but our representative has since explained to him how our delivery schedule works and why calling him the day before delivery isn’t feasibleIn *** ***’s conversation with our representative they also agreed upon a payment plan for the delivery in questionWe value our customers and apologize for any inconvenience we may have caused *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,Jill D
Customer Advocacy Manager

Good Afternoon,
We apologize for the delayWe spoke to *** *** and we removed the tank on April 14,
We value our customers both past and present and apologize for any inconvenience to *** ***
Thank you,
Jill R***
Customer Advocacy Manager

For years, never had a problem with Trenton GasSome years we prepaid to get the better rates, other years we called in the orderNo problems, Ever!
Amerigas took overconverted my contract to we deliver when we feel like itwent from competitive price to 25% higher than the other local companiesNEVER returned calls for parts to propane equipment that they sold meNEVER returned call about conversions of equipmentThe only time I got a call was from a different office because I dared to not give them a 5-star reviewA month passes, with me sending them e-mails, and they don't respond until I cancel payment for a $2000+ delivery WE NEVER ASKED FORThen they say that the phone number is answered by a Latino??? First, why would that be a problem, and two no Spanish speakers using the phone

I have called at least times over the last two weeks I wanted to ask for an explanation regarding two billing issues (an unexpected "enrollment fee" after being with them for plus years and the price, which is twice the going price in New Hampshire ,,$vs4.43) Calling the listed telephone number and selecting the customer service representative option, no one ever answers, as I have have been on hold for more than minutes almost every time I have also tried to leave a message with the operator times, where she indicated someone would call back No one ever calls back

Bill for propane received in March for which I was charged $per gallon Without notice my latest bill was for $per gallon I checked current price of propane with Clearwater Gas and was told it was $per gallon I attempted to discuss the exorbitant cost with Amerigas but they were uncooperative I am alleging that they are engaged in price gouging I have thus far also filed a complaint with the Florida Attorney General and with Consumer Protection and was also advised to file a complaint with Revdex.com