AmeriGas Propane LP

March 20, 2015Dear *** ***:
"">Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her accountAmeriGas takes all complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint we investigated the allegations contained therein and provide the following response based on our findingsUpon receipt of *** ***’s complaint AmeriGas District Manager Milt D*** contacted her directly to discuss her account*** *** told MrD*** that she did not believe we actually delivered the entire gallons of propane she recently orderedMrD*** agreed to pull a copy of the delivery ticket and mail it to herThis ticket will show *** *** both the beginning tank level and end tank level for the delivery and will enable her to verify the delivery for herself* *** indicated to MrD*** this was a satisfactory resolutionWe value all of our customers and trust this resolution has addressed *** ***’s concernsIf you have any questions or require further information, please feel free to contact meSincerely,Michele O
Customer Advocate

years agowe bought our houseWe did not know anything about propaneI went to amerigas and asked them about filling up my tankWe already have the tank on our propertyThey told me that I had to sign paper work on the tank to rentFor the past years we have been paying a renter fee on this tankAfter talking to people around here they said that we probably on it They are scam artists taking a vantage of people that don't understand properly They told my husband they remember when they delivered the tank to my houseWhich was not the caseThey never delivered the tank The tank has been here for about years I do not think AmeriGas actually owns this tank I think the property does it's in our photos from our inspectionsBut they said they delivered a new tank to our house which is a lie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:You are not at all addressing my concern. I wrote regarding your Terms & Conditions as well, not just a refund. I don't appreciate your lack of concern in this matter
Regards,
*** ***

October 15, Dear MsButts:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint
regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings*** *** is correct she did request we piour tank when she purchased her property from one of our customersSince receiving this letter *** *** has been in direct contact with her local district regarding this matterA member of our staff explained to *** *** we had been out to her property to pick up the tank but unfortunately when we got there we were unable to remove the tank with the equipment we had on handThe tank on her property needs to be removed with our crane truck, which happened to be out of service at the time*** *** indicted she was not aware we had been to her property and by the end of their conversation she was in agreement of the October 17th pidate.We apologize for any inconvenience we may have caused *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

I called AmeriGas 5ortimes to come and get there tank no one will call me back how long do I have to keep there tank on my property I've switch to *** propane

I honestly don't know how this company stays in businessThey charged me $4.85/gallon on a gallon deliveryThis is more than twice the market price for propane in our areaSwitching suppliers as fast as possibleBuyer bewareThey cannot tell how they arrive at their pricing but they just hope you don't noticeAfter numerous calls they agreed to lower the price approx $but then they just move on, business as usualThere must be a lot of people out there not paying attention if these guys have been in business years, including me since I've been a customer for years

We have lived in our home for over 20+ years when we purchased the home the builder put a propane tank in the ground as part of the purchase of our home - we have gas hot water tanks and our heat is gas hot water About months ago Amerigas came on our property and put a sticker on our propane tank that said property of Amerigas It is not nor has it ever been the property of Amerigas I called them today because after 20+ years they sent us a bill for rent for the tank They do not nor have they ever owned this tank and now they are sending us a rent bill for something that is ours - we are not even an Amerigas customer - we were many years ago but we are not any longer We were on auto delivery with them and on News Year Eve the coldest day of the year a couple of years ago they let us run out of gas We then changed and have not been with them since When I called today to tell them that they have made an error - they said we would have to produce where the tank was purchase

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***Thank you for giving AmeriGas Propane, L.Pan opportunity to respond to *** *** complaint regarding tank ownershipAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations containedtherein and provide the following response based on our findings.A review of our records shows that the tank was leased from *** *** back in Please find attached Equipment Lease and Gas Supply Agreement, signed by *** ***We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me. Thank you, Melissa F*AmeriGas Propane, LP*** *** ***
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December 4, Dear *** ***:">Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her furnaceAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings*** *** is correct she did contact her local office regarding a problem she was having with her furnaceThe first time our service technician went to her home he repaired what he thought to be the problem but unfortunately the problem persistedOur technician returned and again thought he corrected the problem however, *** *** reached out for a third time with the same issueOn the third visit to *** ***’s house the district sent out a more experienced technician to investigate the problemThe technician discovered the problem to be with the wiring from the transformer to the furnace so he corrected the issue*** *** reached out again about a week later for a problem with her pilot light which we fixed immediatelyWe believe everything has been corrected and is now workingAmeriGas District Manager Jack M*** did try to contact *** *** directly to discuss this matter but unfortunately he has not been able to reach her and she has not returned any messagesWe do apologize for any inconvenience we may have caused and only charged her account for the initial service callI trust this response addresses the allegations in *** ***’s complaintIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

May 16, Dear ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to ***’s complaint regarding his accountAmeriGas takes any complaint we receive
seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** did receive an invoice for tank rental fees for January through December This fee was applied because *** had not received a delivery since January of and he fell below our minimum usage amountTank rental and service dispatch fees are explained in our terms and conditions which are available to all of our customers on our website and in their local district offices.Our records do not indicate we received any calls from *** to cancel his services in The first call we have on record was February 7, and we do not have any notes indicating that we told him we would remove the tank rental chargesWe did not pi***’s tank until April 7th due to the harsh winter weather we experienced.On May 15, *** was informed as a courtesy; a credit of $has been applied to his account***’s current balance due is $60.00.We value our customers and apologize for any inconvenience we have caused to ***In light of the foregoing, AmeriGas reasonably believes this matter is resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

April 22, 2015Dear *** ***:
Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to again respond to *** ***’s complaint rebuttalUpon receipt of *** ***’s rebuttal, we further investigated the allegations contained therein and provide the following response based on our findings*** *** is correct after changing over her tank status to customer owned we did send her an AmeriGas Customer Owned Propane Supply agreement for considerationUnfortunately, *** *** did not like all of the terms in this agreement and sent it back to us with changes she would like us to makeWe have reviewed these changes and are unable to meet her request at this timeWe value *** ***’s business and sorry we won’t be able to retain her as a customerIn light of the foregoing we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Michele O
Customer Advocate

This company is absolutely gouging customersThey raise the price of their propane delivery and then use their auto-delivery mechanism as a way to deliver horribly high-priced propane when you are not due for a deliveryNeighbors using two other local propane companies report prices in the $2/gallon range currentlyWe just got charged $4.69/gallon! I called to get proof that they own our tank so we can switch companiesI was told I’d receive documentation within two business daysFive business days later, no paperwork received

I am opening this complaint because I am unable to deal with Amerigas on my own on the phone (which seems to be my only option) and need to document their unjust processI have zero faith in Amerigas to be reasonable with out assistance (given my past experiences with this co which twice required Revdex.com intervention to get fair market price on propane)
On 6/26/I called Amerigas to cancel my account as we have moved
First I'd like to point out that ending my account with all other utilities was a clear and easy process to complete online with instant confirmation:on the Amerigas web site I can't even find an explanation of their policies regarding ending an account and have no record or confirmation from the company only the prospect of usurious fees for additional service which I did not request and do not want!
I was TOLD I would be charged a "$Service Dispatch Charge" to determine how much gas was left in tank and I would be reimbursed for unused gas and that they woul

September 18, Dear MsButts:Thank you for giving
AmeriGas L.P(“AmeriGas) an opportunity to respond to *** ***’s complaint regarding a refundAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.On July 22, *** ***’s account was credited $for the tank rental fee he receivedOn August 11, *** *** was issued a refund of $for the remaining gas in the tank during its removal*** *** did not have $worth of gas remaining in the tank and we apologize if he was told this prior to the removal*** ***’s account has been final billed with a zero (0) balance.We value our customers both past and present and apologize for any inconvenience caused to *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,
Jill D
Customer Advocacy Manager

On 2/9/I had propane delivered from AmeriGasThe price per gallon was $This price seemed rather high and I phoned to question and be certain the price was correctThe explanation I received was that I was considered a “low demand customer”My price was based on how much propane I used per yearIn the past there would be a “will call” fee attached and I was surprised to see that that is still the case along with approximately cents more per gallon than other local suppliersI have been their customer for 17years and never had this practice in placeThis new pricing should have been explained before delivery to give me the opportunity to search elsewhere for propane

June 9, 2016Dear MsButts:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to William Dino’s complaint regarding tank removalAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained
therein and provide the following response based on our findings.AmeriGas District Manager David D*** has now spoken to *** *** directly regarding the tank removalMrD*** has scheduled the pifor Monday, June and *** *** has agreed to have someone on site to ensure we are able to locate the tank.We apologize to *** *** regarding all of the confusion surrounding the tank removal and trust this response addresses his concernsIn light of the forgoing, AmeriGas reasonably considers this matter on the way to being resolvedIf you have any other questions or require further information, please feel free to contact me.Sincerely,Michele OCustomer Advocacy Specialist

May 27, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P(AmeriGas) an opportunity to respond to *** *** complaint regarding a deliveryAmeriCas takes any complaint by its customers seriouslyTherefore, upon receipt of *** *** complaint, we investigated
the allegations contained therein and provide the following response based on our findings.AmeriGas apologizes for the delivery delay to *** *** *** requested her delivery be made after 2:30pm but due to unforeseen circumstances the delivery was made at approximately 6:30pmTypically deliveries associated with our $special trip fee are made the same day as the request or are the first delivery made the next dayDistrict Manager, *** *** has tried to contact *** *** via telephone to apologize for the delivery delay*** has also removed the $special trip fee for the delivery.If *** *** has any other questions regarding our policies or her account, she should contact her local office at ###-###-####.We appreciate *** *** business and look forward to continuing to provide her with serviceIn light of the foregoing, AmeriGas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***-***’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein
and provide the following response based on our findings. We apologize for the confusion with Ms***-***’s accountWe have removed all charges and her account was final billed with a zero (0) balance. We value our customers both past and present and apologize for any inconvenience to Ms.***-***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Jill D*** Jill D*** Customer Advocacy Manager Cc:Jeff G***, Area Director John R***, District Manager

April 11, Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s
complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.On March 6, ***’s account was final billed with a zero (0) balance.We value our customers both past and present and apologize for any inconvenience we may have caused to ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

May 20, Dear ***:Thank you for giving
AmeriGas L.P(“AmeriGas) an opportunity to respond to *** ***’ complaint regarding her accountAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of ***’ complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** contacted his local AmeriGas office on February 12, 2014, requesting the date for his deliveryAt the time, there were not any notes on the account showing a delivery requestThe AmeriGas delivery representative attempted to make a delivery on February 13, but the delivery was refused*** had already cancelled the delivery request**and *** were charged a tank removal fee of $In good faith effort we removed all fees and closed out the account with a zero (0) balance.We value our customers both past and present and we do apologize for any inconvenience we may have caused **and ***If you have any questions or require further information, please feel free to contact me.Sincerely,