AmeriGas Propane LP

June 16, 2014Dear *** ***:Thank you for giving AmeriCas Propane, L(AmeriCas) an opportunity to respond to *** *** complaint regarding a tank removalAmeriGas takes every complaint by its customers seriouslyTherefore, upon receipt of *** complaint, we investigated the
allegations contained thereinWe have concluded our investigation and provide the following response.During the tank removal Service Technician, *** *** asked *** if removing the second tank was what he wanted and *** replied yes, pick it upA refund of has been issued to *** should allow a couple of weeks for the refund to arrive*** account has been final billed with a zero (0) balance.We value our customers both past and present and apologize for any inconvenience to **.***In light of the foregoing, AmeriCas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me

From: Amerigas Customer AdvocateDate: Mon, Jul 27, at 9:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***"
Good Morning ***,
Can you please close this one out? I provided the proof that the postcard does state new customers. She rejected the response stating it does not say new customersThanks,
Jill
Jill D***
Driving Customer Delight Every Day
Customer Advocacy Manager
Office: ###-###-####

July 5, 2016Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) the opportunity to again respond to *** ***’s complaintWe have further investigated the allegations and provide the following response based on our findings.During the months of December through March 2016, we were not able to read *** ***’s meterWe did however attempt to read the meter on the following dates:• December 16, 2015• January 20, 2016• February 17, 2016• March 16, 2016Unfortunately, we were not able to access the meter due to not having the proper code for the security gateTherefore, the invoices were billed using an estimated usage methodOn April 20, we were able to gain access and an actual meter reading was performedThe high meter reading indicated our estimates for the previous months were too low compared to the actual usageThus, this caused the April bill to be much higher because it included the propane which they were not charged for in the prior months.We value our customers and trust this response address *** ***’s concernsIn light of the foregoing, AmeriGas reasonably considers this matter closedIf you have any questions or require further information, please feel free to contact me.Sincerely,Michele OCustomer Advocacy Specialist

June 29, Dear *** ***:">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsDistrict Manager, Scott F* was able to speak with *** *** regarding this matterTo resolve the matter MrF* agreed to lower *** ***’s contract price per gallon, apply a $coupon to her account and install a shut off on the second stage regulatorIt is my understanding that *** *** was satisfied with this resolutionHowever, should she have additional questions or concerns regarding her account she should contact her local office at ###-###-####.We value our customers and apologize for any inconvenience caused to *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Haven D***
AmeriGas Field Service Center
Customer Advocacy Department
###-###-####

Thank you for giving AmeriGas Propane, L.Pan opportunity to respond to *** ***’ complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide
the following response based on our findings. We apologize for the time lapse between Ms***’ call and her delivery, but due to the weather in the area at the time, we fell behind in our delivery scheduleWe had to pull our trucks off the road for a day, which put us behind scheduleWe apologize we failed to communicate the delay to Ms***Due to the inconvenience, we rebilled her last delivery at lower rate of $per gallon. We value our customers and apologize again for any inconvenience to Ms***. AmeriGas reasonably considers this matter resolvedIf Ms*** has any questions or requires further information, she should contact her local AmeriGas office at ###-###-####. Sincerely, Jill R*** Jill R*** | Customer Advocacy Manager | AmeriGas

May 27, Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas) an opportunity to respond to *** ***’s complaint regarding his parents’ accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we
investigated the allegations contained therein and provide the following response based on our findings.The tanks located at ***’s parents’ residence have been picked up and all late fees on the account have been removedThe propane left in the tank will cover some of the account balance and AmeriGas District Manager *** *** will issue a credit for the remaining balance leaving the account with a zero (0) balance.We value our customers both past and present and apologize for any inconvenience to *** and his parentsIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

I purchased this property and called *** and asked them to remove their propane tankThey told me the owner prior to closing had to notify themI had the realtor have him call and let them know he was closing his account and I was not going to use *** Propane.Which he did.I also called them days in advance and let them know I was not going to use them and to remove their tankThey said the previous owner would have to call Which he did .They were out their yesterday June 27th and locked the tank out but did not pick it upI called their office this morning to see if they took their tank and they did notThey wanted to know if I was going to use themI made it quite clear several days in advance I was not going to use themThey told me this morning they had up to weeks to remove it and they would pick it up when they had time..In the mean time I have not propane to cook or hot waterI got rid of them at my Reno house because of their attitude towards their c

I got a bill from Amerigas the same day D & D oil filled my tank in my rental home Amerigas charged me per gallon ($for gallons) at the same time D & D OIL charged per gallon ($for gallons) I called to discuss my bill and the lady immediately said "Well I see why, $per gallon, I'm going to fix this." She knew without me saying a word I was overcharged but her way of fixing it was to charge me $a gallon Still cents a gallon more than D & D, Which I have yet to see on my invoice What a bunch of crooks It just amazes me that this kind of stealing is not illegal They should be locked behind bars

May 6, 2015Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to the above-referenced consumer complaint that your office received April 14,
Upon receipt, AmeriCas conducted an investigation of the situation set forth by *** ***Briefly, *** *** states that AmeriGas has been delinquent in removing two underground tanks and is otherwise generally unresponsiveBy way of background, *** *** is the HOA President for the *** *** Condominiums AssociationAmeriGas’ predecessor-in-interest, *** *** *** Gas Services, L.L.C(“*** ***”) entered into an exclusive gas service (propane) agreement with the Developer of the *** *** Condominiums (“*** *** Community”)On September 20, 2005, the Michigan Public Service Commission granted Great Lake's successor in-interest, *** Gas (***) Bulk LLC a certificate of public convenience to provide propane gas service to the *** *** CommunityAs such, AmeriGas as successor-in-interest to *** Gas, has the exclusive right to be the sole provider of propane to the *** *** CommunityThis right was obtained to protect the investment made by AmeriCas and its predecessors in the Community by installing the tanks and associated equipment to distribute propane via a piped distribution system to the CommunityAfter many years of providing propane service, some *** *** residents switched to another propane companyRecently, we learned that the residents were interested in obtaining natural gas serviceGiven the investment we have made and the controlling documents, both with the *** *** Community and with the MPSC, AmeriGas has been reviewing its business and legal rights and obligationsDue to this legal review, we admit we were slow to respond *** ***’s request to remove the tanksWe apologize for our delay in responding to *** ***Although this situation is still under legal review, AmeriGas agreed to remove the two underground tanks and purged and capped the linesThat process has now been completedWe have communicated this to *** *** and believe she is satisfied with the resolution of this matterI trust that this letter adequately responds to the issues raised in the above referenced complaintTo the extent that this is not the case, I would be happy to discuss this matter with you at your convenienceI can be reached at: ###-###-#### or ***@amerigas.comSincerely,
Michelle B.Counsel

In February 2017, we were renting a home with a pool that was heated with propaneAmeriGas owned the tank I had them do a safety inspection and add propaneI paid in full, and told the Customer Service agent that I did NOT want to start an account, because it was a rental and we would be moving in the fall
On 2/13/18, I received a bill from AmeriGas for $for filling that propane tank on 2/6/We immediately called and explained that we were no longer at that address, but mail to me was being forwarded to our current addressWe were told that the tank would be locked so it could not be used, and I would not receive another bill
On 2/24, we received another bill from AmeriGas, indicating that they had added more propane to that tankObviously, no lock had been appliedAn email to the company was answered by Patrick, who said, “Thank you for contacting AmeriGas Customer Care. I’m so sorry to hear about your experience and hearing that someone has ordered propane o

Dear MsButts, District Manager, Scott G*** spoke directly to Mr*** to discuss his concernsOur tanks were removed on August 25, 2017 and a refund check has been issued in the amount of $Mr*** was satisfied with the resolution. Thank you,Jill
D***Customer Advocacy Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank You for your assistance to resolve this matter with AmeriGasYou have been very helpful
Regards,
*** ***

From: Amerigas Customer AdvocateDate: Fri, Jan 19, at 3:PMThank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a refundAmeriGas takes any complaint by
its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings. We apologize for the delay; the refund was received and deposited on December 21, 2017. We value our customers both past and present and apologize for any inconvenience to Ms***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F* Melissa F* Customer Experience Specialist Via email: Cc: Sean D***, Area Director Johnny M***, District ManagerMelissa F*AmeriGas Propane, LPCustomer Experience Specialist

For some reason Amerigas South Westerlo NY office stopped delivering propane to my house I was told weeks in a row I was on the listI guess it was the do not deliver listWhen the tank got to below 10% I called a competitor on a Sunday morning and received a delivery within hoursStay away from these guys

This company is the absolute worst Propane company I have ever dealt withI imagine that Amerigas as a whole could not possibly be as bad as the South Barre, Vermont officeCustomer service will literally argue with you about wanting to speak to a supervisor or a managerThey will tell you flat out that they do not conform to the policies of the company and they do not follow through with their promisesIf you request somebody to return your call, they don't
I wouldn't recommend Amerigas to anybody, especially from the South Barre, Vermont address

August 5, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a refundAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the
allegations contained therein and provide the following response based on our findings.On July 11, a refund of $was issued to *** ***Our records indicate *** *** has received the check*** ***’s account has been final billed with a zero (0) balance.We value all of our customers both past and present and apologize for any inconvenience to ***
***We trust this response addresses her concernsIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill D*** Customer Advocacy Manager

After realizing how high Amerigas Prices are we decided o switch to a different companyCalled 11/spoke to Cindy H**Cancelled serviceRequested tank pickup and final bill12/11/No responseNo final billNo tank pickupCalled to see the "Status" The person on the phone ells me there is absolutly nothing in the computer showing I even CalledI refer to the name of the person I spoke to(Cindy H***) She calmly states oh shes new thats probably why she didnt do itREALLY? And thats ok? Once again I have requested cancellation final bill and tank pickup, And NO I am not paying for Tank Pickup/Rental etcCome and Get it and hire more competent people please!

I have been trying to work with my local office of Amerigas to have a refund check sent for a pre-paid delivery I over paid for I have been calling them for over a month, and they continue to tell me that the check is in the mail I called weeks ago after having still not received my refund, and the customer service representative assured me that the check had been reissued and would be received within 7-days After still not having received this check weeks later, I caled the main customer service line and was informed that in fact the check had been issued a week after the original representative had informed me it was issued So not only have I been given the run around for my money, but I have been out right lied to by this company And Ive had to chase them down - there have been no return calls as I've requested from them I've know been told I'll have to wait again, and that there is no way to issue my refund directly back to the tender in which it was originally paid for (which was a credit card), and essentially that I'll have to wait and nothing can be done I will never do business with this company again, and I will ensure that this opinion is shared

This company has the worst billing serviceI was a customer for years with them and always paid in advance for my propaneEverytime I would have a tank filled they would send me a bill and I would have to call and dispute itIt became annoying so I switched companiesAfter 1.5years of not using them they decided to send me a bill for terminating service with them! Who does this?? Just avoid doing business with this companyVery poor service and way over priced

I received a letter dated 3/13/from this company at this address The letter stated they would be repossessing my gallon propane gas tank for failure to meet rental contract agreement The last date I ordered any propane was shown to be I have not had one letter or call from this company stating I needed to make a yearly payment on the tank rental I originally rented the tank in and made the yearly payments until I called the company and asked them to come and work on my inside wall-mounted heater that had stopped working At that time, I was told they do not work on the appliances, they just deliver the propane I asked them what good were they if they couldn't work on the appliances that had stopped working Once again, got the same answer I told the person I talked with to just send someone out to pick up the tank in No one ever came to get it At the same time, I called around and found the only company that worked on the appliances inside the