AmeriGas Propane LP

I have been an auto-fill customer with Amerigas for about 12-yearsThey come and check my tank periodically and fill if neededMy tank was filled in Dec and when I received the bill, they had charged me $4.85/gallonThe local rate for propane is around $to $at the time I was billedI called other local propane companies to get pricesI called and spoke to Nancy (who was quite rude) and asked to speak to the manager at the local office and was told it was the end of the month and he would call me back in a few daysI waited and the next day I called the corporate office and spoke to Sheila who said a manager would call back in 3-business daysNeither manager ever called backNancy from the local office finally called just to say they adjusted my bill to $3.39/gallonThey also charged me a tank rental fee of $because I did not use enough propane by Dec However, they did not come out to fill it until Dec knowing the cutoff was the 1stThey put g

I am on a monthly budget of $for propaneAmerigas is increasing the "budget" amount to $they claim it is due to increase usage and to avoid a high settle upI have tickets to prove I am not using more propane and will not have a high settle upAlso, this exceeds my monthly budget and will be to stress for me to manage. to remain at a the $monthly budget

May 20, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.Pd/b/a Flame Propane (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding an accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of **
***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.The account information provided to us in ***’s complaint has been updated in our system to reflect the billing correct address and account holder, also last name ***We apologize for the confusionPlease let this response serve as confirmation that no derogatory credit information has been reported to any credit bureau or credit reporting agencyWe apologize for any inconvenience we have caused ***In light of the foregoing, AmeriGas reasonably believes that this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact meSincerely,

June 3, Dear *** ***:Thank you for giving AmeriCas Propane, L(AmeriCas) an opportunity to respond to *** ***s complaint regarding his account and a tank removalAmeriCas takes every complaint by its customers seriouslyTherefore, upon receipt of ***s complaint, we investigated the allegations contained thereinWe have concluded our investigation and provide the following response.On June 2, the tank was removed from ***s propertyOn May , a credit of was applied to ***s accountOn June 3, credits totaling $were applied to the account and a refund of $was issued*** should allow a couple of weeks for the refund to arrive.We value our customers both past and present and apologize for any inconvenience to **. ***In light of the foregoing, AmeriCas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me

After having this propane company for over years they changed to Amerigas and their services went downhill Prices went up and we weren't getting deliveries when we should have September 20th we switched to another local propane supplier who came out and emptied the Amerigas tanks and installed their own Since then we have called times in the last 1/months to have Amerigas come pick up their empty tanks which are sitting in the driveway Each time we call the same girl answers who apparently thinks the situation is funny and "promises" to put in a service order for the pick up I just got off the phone with the national office who says they will contact the local provider to have the tanks picked up and will have a manager call me, we shall see
I understand that they can take up to months to pick up the tanks and that it's not a priority but we paid our bills on time for every delivery and never carried over a balance for over years Not to mention they charge

I am being grossly overcharged for their productI called and told them to NOT deliver any more propane(I was going to change suppliers)Two days later I got another delivery for overpriced propane (per gallon over competition and over the previous delivery)I tried to call and ask why and they aren’t answering the phone

December 8, Dear *** ***:">Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a termination feeAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsAmeriGas has no record of *** ***’s account being transferred to *** ***Therefore the account is still in *** ***’s name and there is no $termination fee on the accountOn November 18, a voicemail message was left for *** *** to address the account issuesWe do apologize for any inconvenience we may have caused *** ***In light of the foregoing, AmeriGas reasonably believes that this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

Good Afternoon,
We apologize for the delayWe spoke to *** *** and we removed the tank on April 14,
We value our customers both past and present and apologize for any inconvenience to *** ***
Thank you,
Jill R***
Customer Advocacy Manager

They pray on the disabled, and have no manners Never deal with these people

June 15, approximately pmWe had a scheduled installation of propane gas lines - an addition to an existing gallon tankLines were to be installed about feet for a propane stove addition and an additional feet for a propane dryer installationThis was clearly understood by AmeriGasTwo installers arrived, one in AmeriGas uniform, the other in a T-shirt and jeansThe agent in the T-shirt asked me what racial extraction I was - I thought this was an inappropriate questionThe uniformed agent told me he had no Floor Joist Hangers to install the extension pipesHe asked me how long I was going to be in Wilkesboro and when was I leaving for Hawaii ?? The agent in the T-shirt asked me for my house keys and that they would return after I was gone to install the linesI told him it was absolutely out of the questionI became very suspicious that I was asked for my racial extraction and for my house keysI don't believe this is appropriate conductThey left making some vague comments about when they could returnMY WIFE AND I ARE VERY CONCERNED THAT THERE MAY BE A FUTURE ATTEMPT TO ROB OUR HOME WHEN WE ARE GONETHIS IS A VACATION HOME FOR US

AmeriGas consistently overcharges me for monthly payment plansLast month I called and was told to continue paying the higher amountMrG*** emailed me and asked if I could pay 35$ per monthI paid $last month
I have received a bill saying I was removed from the monthly payment plan, billed at a higher rate, charged $termination fee AND a $late fee
I have been a customer of AmeriGas for several years and have always paid my bill Their monthly payment is always too high when one looks my historical use

March 31, ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a tank removalAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of *** ***’s complaint, we
investigated the allegations contained therein and provide the following response based on our findings.District Manager, *** *** was able to speak with *** *** regarding the tank removal*** informed *** *** the AmeriGas tank would be removed on April 11, 2014.AmeriGas values our customers both past and present and apologize for any inconvenience to *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

June 29, 2015Dear *** ***:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the
allegations contained therein and provide the following response based on our findings.District Manager, Scott F* was able to speak with *** *** regarding this matterTo resolve the matter MrF* agreed to lower *** ***’s contract price per gallon, apply a $coupon to her account and install a shut off on the second stage regulator.It is my understanding that *** *** was satisfied with this resolutionHowever, should she have additional questions or concerns regarding her account she should contact her local office at ###-###-####.We value our customers and apologize for any inconvenience caused to *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Haven D***AmeriGas Field Service CenterCustomer Advocacy Department###-###-####

March 3,
Dear ***:
Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to ***’s complaint regarding her account statusAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of
***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings
*** is correct her account was set up on a budget plan for years but unfortunately the status of her account changed after she did not pay her settle up amount***’s account was put back on a budget plan on January 13, However, when this occurred her new budget payment was much higher than she had been paying previously***’s local district office is currently working with our AmeriGas corporate office to change her budget payment to a more acceptable amountWe apologize for the delay in this change and upon receipt of this letter a representative from AmeriGas contacted *** directly to explain the entire process to her
We value our customers and apologize for any inconvenience we have caused to ***We trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably believes that this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,

From: Amerigas Customer AdvocateDate: Fri, Feb 2, at 1:PMSubject: Les V *** Complaint No***Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’ (“the ***”) complaint
regarding billing concernsAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. As a threshold matter, AmeriGas denies that we have failed to assist the *** with their account and the past due balancePresently, the ***’ meter is locked due to non-paymentThis is the third time the meter has been locked-off due to non-paymentDue to human error when the meter was unlocked in December the meter invoicing was not releasedDue to this error, they continued to receive propane without receiving invoices for seven (7) months. Once this was discovered, an invoice for $was processedIn goodwill, we issued a credit for $to offset the high balanceThe ***’ were again locked-off due to non-payment in August Mr*** agreed to a payment plan, with the understanding that the meter would be locked-off if they miss a paymentWe have made multiple attempts to contact the customer, but have been unsuccessful. We value our customers and apologize for any inconvenience to Mr***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F* Melissa F*AmeriGas Propane, LPCustomer Experience Specialist

March 2, 2018Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***s complaint regarding a tank pickupAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations
contained therein and provide the following response based on our findings.On December 8, 2017, *** *** called to request that his tank be picked-up*** ***’s tank was pickon February 15, We apologize for the lapse in time between *** ***’s request for piand the actual tank pick-up, but during the winter heating season, our top priority is to deliver gas to our customersWe have reversed the tank rental fee and one (1) late fee*** ***’s final balance due is $134.95.We value our customers both past and present and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa FCustomer Experience Specialist

Highest prices in the nation! They are thieves!! Run!! Customer service is awful as well!!

Amerigas is the biggest ripoff propane company everJust got propane today8/16/got gallonsThey charge me a gallonThey said because I use less they have to charge me moreI wish someone would look into thisI know I am not the only one

April 8, Dear ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to
*** ***’s complaint regarding property damageAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.District Manager, *** *** was able to speak with *** regarding this matter*** apologized for the incident and for the delay in receiving compensationAfter confirming with our claim adjustor, *** informed *** our insurance provider is currently working on her claim and will contact her within the next few days.We again apologize for the inconvenience we have caused *** and trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I don't know who dropped the ball on this but are you kidding me that this was sent to Revdex.com in Aug and today's date is 4-1-Is this an April fools jokeTimeliness on this response only leads to more concerns and questionsThese business practices only add creedence that the customer here is in the dark about billing and paymentsIf there was an error which has been confessed to on their part I believe I am owed complete transparency documentation from the company.Regards,*** ***