AmeriGas Propane LP

February 2, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding AmeriGas’ service dispatch feeAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated
the allegations contained therein and provide the following response based on our findings.A review of *** ***’s account shows he requested to terminate his account on January 3, At this time, our service dispatch fee of $was discussed with himThis fee is also outlined in our Terms and Conditions and as such, will not be waivedThe total due on *** ***’s account is $This includes a tank rent fee and the service dispatch fee as referenced above.AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####.Sincerely,Tracie R***Customer Advocacy SpecialistDriving Customer Delight Every Day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you for facilitating communication with AmeriGas
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Since Sawyer Gas, Amerigas would not respond to my numerous request to move their tank away from the ignition source, I was forced to pay out of my own pocket $to have another company in order remove Sawyer, Amerigas's equipment.
The propane on my property runs only a hot water heaterI purchased a new hot water heater because the old one was very close to not workingI was informed by a licensed plumber and a licensed electrician that Sawyer, Amerigas's propane tank was too close to the ignition source and would have to be moved before they could connect it in for serviceI called *** week prior to the installation of the new hot water heater to schedule the moveThe day of the installation, but not connected for service, of the hot water heater I had not received a call back from Sawyer, Amerigas so I called them backI plead my story to them again letting them know that my old hot water heater was close to quittingThey informed me the would have some one call me back that day to schedule the move of the gallon tank and install the new gallon tank away from the ignition sourceThe call never came and our old hot water heater quit workingI called Sawyer,Amerigas over and over trying to get them out to helpI beg and pleaded with themMy wife spoke with them but to no avail.
I contacted the new gas company to come install a tank 10' away from the ignition source so that me, my wife, and year old daughter could take a hot showerUnfortunately the law states that the new gas company must call SawyerAmerigas and give them hours to disconnect before the could install their equipment and connect the new hot water heater.
So my family and I were without hot water for over daysOur new gas company helped move sawyers gallon tank away from the ignition source but like I said I was forced to pay $because Sawyer, Amerigas would not respond to my many calls for helpOur account was cancelled by our new company when they called and gave Sawyer, Amerigas a hour disconnect notice and again by my wife when they failed to even return our callsBut just this week, even after we have had service now for over weeks with our new gas company, Sawyer, Amerigas withdrew $from our account stating we owed them tank rental.
Basically what we need to be made whole is
1: A full refund of the $that Sawyer, Amerigas took/stole out of our bank account without our permission.
2: A full refund on the 75% full tank of propane120-gallons x = 90-gallons
90-gallons x $per gallon = $3: A payment of $I had to pay another company inorder to do the job Sawyer, Amerigas said they would do, but never did.
I can not quantify the utter disappointment I felt by the sever lack of customer service Sawyer, Amerigas deliveredNor can I quantify the lack of running hot water in my home for over days all because Sawyer, Amerigas would not fulfill a customers simple request.
Bottom line is $I will need payed back to me inorder to be whole financially.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We appreciate Amerigas"s timely response
Regards,
*** ***

December 8, Dear *** ***:">Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a termination feeAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsAmeriGas has no record of *** ***’s account being transferred to *** ***Therefore the account is still in *** ***’s name and there is no $termination fee on the accountOn November 18, a voicemail message was left for *** *** to address the account issuesWe do apologize for any inconvenience we may have caused *** ***In light of the foregoing, AmeriGas reasonably believes that this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

June 3, Dear *** ***:Thank you for giving AmeriCas Propane, L(AmeriCas) an opportunity to respond to *** ***s complaint regarding his account and a tank removalAmeriCas takes every complaint by its customers seriouslyTherefore, upon receipt of ***s complaint, we investigated the allegations contained thereinWe have concluded our investigation and provide the following response.On June 2, the tank was removed from ***s propertyOn May , a credit of was applied to ***s accountOn June 3, credits totaling $were applied to the account and a refund of $was issued*** should allow a couple of weeks for the refund to arrive.We value our customers both past and present and apologize for any inconvenience to **. ***In light of the foregoing, AmeriCas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me

Good Afternoon,
AmeriGas is unable to locate this customerWe request that *** *** provide the physical address of her AmeriGas location and their telephone number to help us find her districtWe also request *** *** provide her AmeriGas account information
Thank you,
Haven
D***
AmeriGas Customer Advocacy Department

May 20, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.Pd/b/a Flame Propane (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding an accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of **
***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.The account information provided to us in ***’s complaint has been updated in our system to reflect the billing correct address and account holder, also last name ***We apologize for the confusionPlease let this response serve as confirmation that no derogatory credit information has been reported to any credit bureau or credit reporting agencyWe apologize for any inconvenience we have caused ***In light of the foregoing, AmeriGas reasonably believes that this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact meSincerely,

Good Afternoon,
We apologize for the delayWe spoke to *** *** and we removed the tank on April 14,
We value our customers both past and present and apologize for any inconvenience to *** ***
Thank you,
Jill R***
Customer Advocacy Manager

We had been a customer of Briceton Gas for several years and have always purchased our fuel in bulk upon a phone call rather than purchase it monthly or have regular refills We did this because we have a large wood burner that provides much of our homes heat and it has always been easier and cheaper to buy once or twice a year We have always paid on time Amerigas bought out Briceton a couple of years ago In October of they filled our Briceton/Amerigas tank and our large personal tank that we own for us In August of we called and requested a summer fill of the two tanks We were told that they do not do summer fills and could not help us, but they would be happy to fill our tanks in October at a cost that was $per gallon higher than our other local propane dealers We declined and said we would find someone else who would do a summer fill We did this and they filled our personal tank We finished using the Amerigas fuel, then disconnected it from our line an

Amerigas is the biggest ripoff propane company everJust got propane today8/16/got gallonsThey charge me a gallonThey said because I use less they have to charge me moreI wish someone would look into thisI know I am not the only one

AmeriGas consistently overcharges me for monthly payment plansLast month I called and was told to continue paying the higher amountMrG*** emailed me and asked if I could pay 35$ per monthI paid $last month
I have received a bill saying I was removed from the monthly payment plan, billed at a higher rate, charged $termination fee AND a $late fee
I have been a customer of AmeriGas for several years and have always paid my bill Their monthly payment is always too high when one looks my historical use

June 15, approximately pmWe had a scheduled installation of propane gas lines - an addition to an existing gallon tankLines were to be installed about feet for a propane stove addition and an additional feet for a propane dryer installationThis was clearly understood by AmeriGasTwo installers arrived, one in AmeriGas uniform, the other in a T-shirt and jeansThe agent in the T-shirt asked me what racial extraction I was - I thought this was an inappropriate questionThe uniformed agent told me he had no Floor Joist Hangers to install the extension pipesHe asked me how long I was going to be in Wilkesboro and when was I leaving for Hawaii ?? The agent in the T-shirt asked me for my house keys and that they would return after I was gone to install the linesI told him it was absolutely out of the questionI became very suspicious that I was asked for my racial extraction and for my house keysI don't believe this is appropriate conductThey left making some vague comments about when they could returnMY WIFE AND I ARE VERY CONCERNED THAT THERE MAY BE A FUTURE ATTEMPT TO ROB OUR HOME WHEN WE ARE GONETHIS IS A VACATION HOME FOR US

June 29, 2015Dear *** ***:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the
allegations contained therein and provide the following response based on our findings.District Manager, Scott F* was able to speak with *** *** regarding this matterTo resolve the matter MrF* agreed to lower *** ***’s contract price per gallon, apply a $coupon to her account and install a shut off on the second stage regulator.It is my understanding that *** *** was satisfied with this resolutionHowever, should she have additional questions or concerns regarding her account she should contact her local office at ###-###-####.We value our customers and apologize for any inconvenience caused to *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Haven D***AmeriGas Field Service CenterCustomer Advocacy Department###-###-####

March 31, ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a tank removalAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of *** ***’s complaint, we
investigated the allegations contained therein and provide the following response based on our findings.District Manager, *** *** was able to speak with *** *** regarding the tank removal*** informed *** *** the AmeriGas tank would be removed on April 11, 2014.AmeriGas values our customers both past and present and apologize for any inconvenience to *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

Highest prices in the nation! They are thieves!! Run!! Customer service is awful as well!!

April 8, Dear ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to
*** ***’s complaint regarding property damageAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.District Manager, *** *** was able to speak with *** regarding this matter*** apologized for the incident and for the delay in receiving compensationAfter confirming with our claim adjustor, *** informed *** our insurance provider is currently working on her claim and will contact her within the next few days.We again apologize for the inconvenience we have caused *** and trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

March 3,
Dear ***:
Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to ***’s complaint regarding her account statusAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of
***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings
*** is correct her account was set up on a budget plan for years but unfortunately the status of her account changed after she did not pay her settle up amount***’s account was put back on a budget plan on January 13, However, when this occurred her new budget payment was much higher than she had been paying previously***’s local district office is currently working with our AmeriGas corporate office to change her budget payment to a more acceptable amountWe apologize for the delay in this change and upon receipt of this letter a representative from AmeriGas contacted *** directly to explain the entire process to her
We value our customers and apologize for any inconvenience we have caused to ***We trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably believes that this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,

From: Amerigas Customer AdvocateDate: Fri, Feb 2, at 1:PMSubject: Les V *** Complaint No***Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’ (“the ***”) complaint
regarding billing concernsAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. As a threshold matter, AmeriGas denies that we have failed to assist the *** with their account and the past due balancePresently, the ***’ meter is locked due to non-paymentThis is the third time the meter has been locked-off due to non-paymentDue to human error when the meter was unlocked in December the meter invoicing was not releasedDue to this error, they continued to receive propane without receiving invoices for seven (7) months. Once this was discovered, an invoice for $was processedIn goodwill, we issued a credit for $to offset the high balanceThe ***’ were again locked-off due to non-payment in August Mr*** agreed to a payment plan, with the understanding that the meter would be locked-off if they miss a paymentWe have made multiple attempts to contact the customer, but have been unsuccessful. We value our customers and apologize for any inconvenience to Mr***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F* Melissa F*AmeriGas Propane, LPCustomer Experience Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I don't know who dropped the ball on this but are you kidding me that this was sent to Revdex.com in Aug and today's date is 4-1-Is this an April fools jokeTimeliness on this response only leads to more concerns and questionsThese business practices only add creedence that the customer here is in the dark about billing and paymentsIf there was an error which has been confessed to on their part I believe I am owed complete transparency documentation from the company.Regards,*** ***