AmeriGas Propane LP

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: AmeriGas is failing to acknowledge the full issue nor did I agree to pay $ When we last spoke to the Manager they said they would switch the tank out and waive the tank rental and late fees The $fee was never discussed I am reverting back to my original request for them to come get this tank - waive all fees - clear my account with the credit bureaus and collection agencies that they reported me to and to never contact me again They are not good business partners/ they have no integrity and take advantage of their customers in an unfair manner Furthermore they sent me another bill today for a completely different amount from previous amounts discussedThank you
Regards,
*** ***

From: Amerigas Customer AdvocateDate: Fri, Sep 30, at 1:PMSubject: Revdex.com Complaint #*** *** ***To: "***" Cc: "B***, Don" , "W***, Rhonda"
Ms***--- Please accept the attached as our official response to Mr***’ complaintPlease do not hesitate to contact me should you have any questions. Respectfully,Michele O’*** AmeriGas Customer [email protected]: ###-###-#### Thank you for giving AmeriGas Propane, L.P., d/b/a *** Gas (“AmeriGas”) an opportunity to respond to *** ***’ complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. Mr*** is correct he did call in May of to have us remove our tank from his residence. Unfortunately, we failed to do so in a timely manner, however, we did pithe tank on September 27. We value all of our customers both past and present and apologize to Mr*** for any inconvenience we may have causedWe trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Michele O’*** Michele O’*** Customer Advocacy Specialist Cc: Don B***, Area Director Rhonda W***, District Manager

I received an email from Amerigas stating my monthly budget payment was increasing from $to $starting the end of March The indicate the reason for the increase to avoid any high pay-off at the end of the seasonI cannot afford this increase and would like to keep my current monthly paymentI have always made my monthly payments and have always settled up without issueI only have one job and make the same money every monthCurrently, I have used less propane than other years -- therefore, I will not have a large settpayment -- making this current increase unacceptable and invalid

September 11, 2014Dear *** ***:Thank you for giving AmeriGas Propane an opportunity to respond to a complaint filed by *** *** regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsAmeriGas District Manager, Ron G*** has been working directly with *** *** to resolve her concerns with her accountCurrently, the balance of her account is being reversed and *** *** will be contacting MrG*** next week to discuss her account moving forwardWe value our customers and apologize for any inconvenience caused to *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill D

Received a bill that stated it was past due for $Looked further into the bill thinking I had missed a previous delivery since the bill was twice what it normally isFound the price per gallon was $and I received gallonsCalled to ask why it was so much and was told it was their "market price" and it was more than usual because my last fill up I was on the local "association membership price" (which ran out in april and I didn't realize or renew)Called another propane company and their price was $2.259, association price was $I had done business with this company for or more years and wasn't offered any real kind of explanation as to why it was double the competition or any resolution to the

Thank you for giving AmeriGas Propane, L.Pan opportunity to respond to *** ***’ complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide
the following response based on our findings. We apologize for the time lapse between Ms***’ call and her delivery, but due to the weather in the area at the time, we fell behind in our delivery scheduleWe had to pull our trucks off the road for a day, which put us behind scheduleWe apologize we failed to communicate the delay to Ms***Due to the inconvenience, we rebilled her last delivery at lower rate of $per gallon. We value our customers and apologize again for any inconvenience to Ms***. AmeriGas reasonably considers this matter resolvedIf Ms*** has any questions or requires further information, she should contact her local AmeriGas office at ###-###-####. Sincerely, Jill R*** Jill R*** | Customer Advocacy Manager | AmeriGas

I just called Amerigas in Litchfield CT to request a propane refill The big noreaster has knocked out the power in most of the area and the utility service says we will not be back up for at least more days! Amerigas wants a $delivery fee to fill my tank as their offices will not be open until Monday This is blatant price gouging during a serious time of need all over the area They know they have no power and are holding me hostage!!!

Believe Amerigas is gouging customers on price due to cold weatherI'm an Amerigas customer and was delivered propane back in Nov'for price of $2.28/galI was told that because I'm an infrequent user and because propane unregulated I was quoted price of $3.83/galMarket price in my area ranges from $1.69/gal to $2.25/galIn addition, Amerigas would not give me quote to purchase their tankI feel like I'm locked into Amerigas with no recourse on prices or serviceI've asked them to deliver the minimum quantity of gas (gals) of which I will have to pay approx$

November 30, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to Ernest Morrow complaint regarding propane pricesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations
contained therein and provide the following response based on our findings.*** *** is not participating in one of our Guaranteed Price Protection (GPP) programs which allow a customer to lock in their propane at a specific price or enter into a budget pay agreementSince filing this complaint, we have offered a concession of $1.40, in which, *** *** has accepted.We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa FCustomer Experience Specialist

Ameri Gas - Billings Montana-Delivery to Colstrip Montana
I have been their customer for years - finally had enough!!! Highest price in the StateEvery time I called four different people gave me completely different answers! It was -degrees and I got a delivery date but had to wait weeks cuz they were busyspace heaters to keep my pipes from freezing
Hire temp drivers in theses situations, train your operatorsWhen I closed account, Ameri Gas did not come and pick up their disconnected, and ready to go tank for weeksBlocking a parking spot at my house and tree limbsThey billed me months later for stating it was my fee for the pick up of their own tankWell my fee for sy service, inconveniencing me with their tank in the way for over weeks use of my property to store the tank for weeks is now 221.04! Stay away from this company

Good Afternoon,
AmeriGas is unable to locate this customerWe request that *** *** provide the physical address of her AmeriGas location and their telephone number to help us find her districtWe also request *** *** provide her AmeriGas account information
Thank you,
Haven
D***
AmeriGas Customer Advocacy Department

This company had delivered dollars worth of propane to us late last year in We called back to receive another dollars worth of propane because we are almost outWe do not intend on living at this address for much longer so all we wanted was dollars worth since all we do is cook with itbut they told us that they can't give us dollars worth and that we would have to pay at least dollars for half a tankWe do not want to invest dollars worth of propane when we're going to be moving hopefully very soon but they refuse to come out and give us dollars worth even though we purchased dollars worth just last year with no problemAll these people want are more money out of us and now we're going to be out of propane and won't be able to cook because of them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We appreciate Amerigas"s timely response
Regards,
*** ***

We were satisfied with our propane company for years, but then AmerGas bought themAfter increasing the price for propane numerous times, we decided to switch to a different propane company which had much lower pricesIn July I made the switch and told AmeriGas to pick up their tankI called repeatedly for them to pick up the tank but it is now late December and they still haven'tThey should be paying me storage!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Since Sawyer Gas, Amerigas would not respond to my numerous request to move their tank away from the ignition source, I was forced to pay out of my own pocket $to have another company in order remove Sawyer, Amerigas's equipment.
The propane on my property runs only a hot water heaterI purchased a new hot water heater because the old one was very close to not workingI was informed by a licensed plumber and a licensed electrician that Sawyer, Amerigas's propane tank was too close to the ignition source and would have to be moved before they could connect it in for serviceI called *** week prior to the installation of the new hot water heater to schedule the moveThe day of the installation, but not connected for service, of the hot water heater I had not received a call back from Sawyer, Amerigas so I called them backI plead my story to them again letting them know that my old hot water heater was close to quittingThey informed me the would have some one call me back that day to schedule the move of the gallon tank and install the new gallon tank away from the ignition sourceThe call never came and our old hot water heater quit workingI called Sawyer,Amerigas over and over trying to get them out to helpI beg and pleaded with themMy wife spoke with them but to no avail.
I contacted the new gas company to come install a tank 10' away from the ignition source so that me, my wife, and year old daughter could take a hot showerUnfortunately the law states that the new gas company must call SawyerAmerigas and give them hours to disconnect before the could install their equipment and connect the new hot water heater.
So my family and I were without hot water for over daysOur new gas company helped move sawyers gallon tank away from the ignition source but like I said I was forced to pay $because Sawyer, Amerigas would not respond to my many calls for helpOur account was cancelled by our new company when they called and gave Sawyer, Amerigas a hour disconnect notice and again by my wife when they failed to even return our callsBut just this week, even after we have had service now for over weeks with our new gas company, Sawyer, Amerigas withdrew $from our account stating we owed them tank rental.
Basically what we need to be made whole is
1: A full refund of the $that Sawyer, Amerigas took/stole out of our bank account without our permission.
2: A full refund on the 75% full tank of propane120-gallons x = 90-gallons
90-gallons x $per gallon = $3: A payment of $I had to pay another company inorder to do the job Sawyer, Amerigas said they would do, but never did.
I can not quantify the utter disappointment I felt by the sever lack of customer service Sawyer, Amerigas deliveredNor can I quantify the lack of running hot water in my home for over days all because Sawyer, Amerigas would not fulfill a customers simple request.
Bottom line is $I will need payed back to me inorder to be whole financially.
Regards,
*** ***

February 2, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding AmeriGas’ service dispatch feeAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated
the allegations contained therein and provide the following response based on our findings.A review of *** ***’s account shows he requested to terminate his account on January 3, At this time, our service dispatch fee of $was discussed with himThis fee is also outlined in our Terms and Conditions and as such, will not be waivedThe total due on *** ***’s account is $This includes a tank rent fee and the service dispatch fee as referenced above.AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####.Sincerely,Tracie R***Customer Advocacy SpecialistDriving Customer Delight Every Day

I live on the westside of town in a neighborhood in jax flWe purchased a house here years ago and all the homes are connected to gas tank manned by *** *** companyOur bill run from to $a month on average for the past yearsTheir reason was that we have a gas water heater and so that caused the high chargesSo we switched the water heater to JEA, turned off the furnace that they turned on when we moved in under the assumption that it was supposed to be that way or we would have to call them for an additional charge to turn it onSo we left that runningWe realized after years that we can actually shut it off ourselves, so we didBill is still exeemely high$a month and over They gave us a credit of over $in January as they said they made a mistake in their bilingWithin a month, they wiped out the account and took every penny back
We now only use gas for cookingWe are hardly home and that is itAnd bill still run for over $to $a mo

We have been loyal customers of AmeriGas for several years They service/fill our gallon propane tank in Berthoud, COWe have contracted them as routed, rather than will-call, customers, which means they are to monitor or tank and fill it on an as-needed basisWe were contacted by AmeriGas in early to tell us that our tank was completely empty and they would need access to our home prior to re-filling to check for any leaksI set an appointment and met with their tech on April 19, He completed his safety check saying that there were no problems and proceeded to fill the tankI asked him how it had gotten to empty in the first place seeing as though we are on the routed schedule for auto-fill and he informed me that they had been short-staffed for the past four months and had gotten behind
After filling the tank, he accompanied me to the basement to ensure that our furnace and hot water heater were firing correctly He was having trouble getting the furnace to s

I went to cancel my account with Amerigas propane and they informed me I would have to pay them to come get their gas tankwhen I told them that they can come pick it up or not they informed that if I didn't pay the tank pickup fee they would then charge me for a rental feeThis seems so wrong to charge a fee to be able to cancel and account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you for facilitating communication with AmeriGas
Regards,
*** ***