We apologize for the poor experience this customer had with usThe damage to the lawn and, especially, the inadequate follfrom the branch speak very poorly of our company, and we have already taken steps to correct the administrative side of the issueAdditionally, the local branch manager has reached out to the customer to arrange repairs, which should be completed this weekWe hope that this resolution is satisfactory, but we will gladly continue working with the customer as long as necessary!
We apologize both for the damage to this customer's property and also for the poor response from the local branchWe understand that the local branch manager has reached out and put the customer in touch with a company to begin the process of affecting repairsWe hope that this resolves the issue, but if not we will gladly continue working with the customer!
We apologize for the poor results and service this customer experiencedThe office response and results for weed and mosquito control cited in the complaint are unacceptableWe have addressed the office response issues, and we will continue to monitor this and all other branches to keep this kind of poor communication from happening againAdditionally, we will be re-training and monitoring to make sure that all of our services are being performed to our standardsFinally, we have issued a refund for the full amount of both the lawn and mosquito applications (a total of $204.15) as of today, September This should be received in the mail shortlyWe apologize for our inability to satisfy this customer's concerns and the necessity to cancel our servicesAll of our services are backed by a 100% guarantee that includes free service calls between visitsIf the customer wishes at any point to resume services, we will absolutely make sure that this guarantee is honoredIn the meantime, we hope that the measures we have taken will resolve this complaintIf this is not the case, we will strive to do whatever is necessary to provide satisfaction
We apologize for the confusion regarding this customer's accountWe have applied a credit to the account and will not be sending any further billingsIn addition, we have sent a new statement verifying a balance of $on the accountWe hope this resolution is satisfactoryIf not, we will gladly continue working with the customer to achieve a solution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same message they sent beforeI was told on the phone by the branch manager that I would receive a refund and have not received anything as of this date Regards, [redacted]
We appreciate this customer's feedback, and we apologize for the inadequate service he receivedWe understand that our local branch manager has been in contact with the customer, and while we will do our very best for the remainder of the year to meet his needs, it sounds as though we ultimately do not offer the type of service he requiresWe are crediting the balance for the one application we performed for this season, and the additional service discussed with the local manager will be done at no chargeWe do hope that this resolution is satisfactory, but if necessary we will gladly continue to work with the customer
We apologize for the damage to this customer's property, the poor communication from our offices, and also for the amount of time it has taken to resolve this concernThe customer's proposed solution (free aeration and overseeding) was very fair, and we should have taken more immediate action in confirming thisWe will strive to improve this aspect of our business conduct in the futureAs of this writing (September 17, 2015), we understand that the regional manager who oversees the Germantown branch has been in contact with this customer, and that we will be providing an aeration and overseeding free of charge by way of making up for the damageWe do hope that this resolves the complaint, but if this is not the case we will be happy to continue to work with the customer to find a solution
We apologize for the poor communication and confusion the customer experiencedWe have contacted the local office and, as we understand it, the situation has been resolvedWe will, of course, make a strong effort to improve our communication in the futureIf, for any reason, the solution offered through the local office is unsatisfactory, we will gladly continue to work with the customer to achieve a satisfactory result!
We apologize for the confusion and poor communication this customer experiencedWe understand that the local branch has reached out to resolve the situationWe hope this resolution is satisfactory, but if there are any questions or concerns remaining, we will gladly continue working with the customer!
We apologize for the confusion this customer experienced, and that it has taken so long to address this misunderstandingWe understand that the local office has been in contact with the customer, and that the account in question has already been removed from collectionsThere will be no adverse effect on the customer's credit rating, and the collections company should be sending a letter confirming the termination of collections shortlyWe hope that this resolves the matter, but if not we will be happy to continue working with the customer to achieve a satisfactory resolution!
We apologize for the slow communication and resolution of this issueIt is always our intention to address any issue of property damage immediately, and we regret falling short on this countOur Muskego office has been in contact with the customer and, at this point, we understand that an acceptable resolution has been reachedIf, however, this is not the case, or if there are any further questions or concerns, we will continue to work with the customer to achieve complete satisfaction!
We apologize for the poor service and communication this customer received from the local branchWe understand that the local branch manager has reached out to the customer, and that the situation has now been resolvedHowever, if this is not the case, we will gladly continue working with the customer to reach a satisfactory resolution!
We apologize for the poor results this customer has has this seasonThe weeds and crabgrass should be easy to control, and we regret that this has not been doneAlso, any brown spots should have been identified by now, and solutions at least proposed if not enactedWe have been in touch with the local office, and we understand that they have reached a solution with the customer, including treatment for the existing weeds and weedy grasses as well as overseeding in the fallWe hope that this resolves the matter, but if it does not we will be happy to continue working with the customer until we reach a satisfactory resolution
We apologize for the poor results this customer has had this year. Weeds should be an easy problem to control, and we apologize that we have not managed to do so for this customer. Additionally, although brown spots in a lawn are a symptom that can have many different causes, we should at least have... been able to identify the specific cause in this case by now. Ours is a fully-guaranteed service, and we regret that we have not upheld that guarantee in this case. We understand that the local branch manager has reached out to the customer, visited the lawn and arrived at a satisfactory solution. If this is not the case, however, we will gladly continue to work with the customer to reach an acceptable resolution.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I got the message via the Revdex.com site, that the case was closed! Due to you not hearing back from meWhen in fact I stated, that I was waiting to actually speak to the NatureScape Indiana Regional Manager MrJerry ***.Notwithstanding that, he and I spoke and the resolve and cure requested and offered are mutual! Mr [redacted] handled the matter with diligence, professionalism, and concern! Thanks for your oversight regarding the matter as wellFollow up to confirm
We apologize that we were unable to resolve this customer’s billing dispute earlierOur records indicate that the service was requested in spring of 2015, and that we performed all five applications that were part of this serviceAlthough we never received any notice from the customer over the course of the program that he did not want the service, and although the customer did not respond to any of the numerous billings sent to him throughout 2015, we have decided to credit the full balance of the customer’s account as a show of good faithThis credit will be applied immediately and the account will be withdrawn from collectionsAdditionally, the customer will receive a letter from the collections company confirming thisAgain, we regret that we could not address this issue earlier, but we hope that we have now fully resolved this dispute
We apologize for the slow service and poor communication this customer received, and we appreciate the opportunity to address this concernAny time we must deviate from our expected time frame, we need to ensure that our customers are informed and aware of our reasoningFurthermore, we must make a stronger effort to meet the appointments we setWe have been in touch with the customer and, in addition to refunding the full amount of the first application, we will be performing a free service call to ensure thorough weed controlAs we understand it, this solution is satisfactory to the customerHowever, if necessary, we will continue to work with the customer to meet and exceed expectations for our service
I finally have things set up with Naturescape They finally have communicated with the repairman that the billing should be sent to them for payment the repair is finally scheduled for Thursday or Friday next week; it depends on the weather Thanks for your assistance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the poor experience this customer had with usThe damage to the lawn and, especially, the inadequate follfrom the branch speak very poorly of our company, and we have already taken steps to correct the administrative side of the issueAdditionally, the local branch manager has reached out to the customer to arrange repairs, which should be completed this weekWe hope that this resolution is satisfactory, but we will gladly continue working with the customer as long as necessary!
We apologize both for the damage to this customer's property and also for the poor response from the local branchWe understand that the local branch manager has reached out and put the customer in touch with a company to begin the process of affecting repairsWe hope that this resolves the issue, but if not we will gladly continue working with the customer!
We apologize for the poor results and service this customer experiencedThe office response and results for weed and mosquito control cited in the complaint are unacceptableWe have addressed the office response issues, and we will continue to monitor this and all other branches to keep this kind of poor communication from happening againAdditionally, we will be re-training and monitoring to make sure that all of our services are being performed to our standardsFinally, we have issued a refund for the full amount of both the lawn and mosquito applications (a total of $204.15) as of today, September This should be received in the mail shortlyWe apologize for our inability to satisfy this customer's concerns and the necessity to cancel our servicesAll of our services are backed by a 100% guarantee that includes free service calls between visitsIf the customer wishes at any point to resume services, we will absolutely make sure that this guarantee is honoredIn the meantime, we hope that the measures we have taken will resolve this complaintIf this is not the case, we will strive to do whatever is necessary to provide satisfaction
We apologize for the confusion regarding this customer's accountWe have applied a credit to the account and will not be sending any further billingsIn addition, we have sent a new statement verifying a balance of $on the accountWe hope this resolution is satisfactoryIf not, we will gladly continue working with the customer to achieve a solution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same message they sent beforeI was told on the phone by the branch manager that I would receive a refund and have not received anything as of this date Regards, [redacted]
We appreciate this customer's feedback, and we apologize for the inadequate service he receivedWe understand that our local branch manager has been in contact with the customer, and while we will do our very best for the remainder of the year to meet his needs, it sounds as though we ultimately do not offer the type of service he requiresWe are crediting the balance for the one application we performed for this season, and the additional service discussed with the local manager will be done at no chargeWe do hope that this resolution is satisfactory, but if necessary we will gladly continue to work with the customer
We apologize for the damage to this customer's property, the poor communication from our offices, and also for the amount of time it has taken to resolve this concernThe customer's proposed solution (free aeration and overseeding) was very fair, and we should have taken more immediate action in confirming thisWe will strive to improve this aspect of our business conduct in the futureAs of this writing (September 17, 2015), we understand that the regional manager who oversees the Germantown branch has been in contact with this customer, and that we will be providing an aeration and overseeding free of charge by way of making up for the damageWe do hope that this resolves the complaint, but if this is not the case we will be happy to continue to work with the customer to find a solution
We apologize for the poor communication and confusion the customer experiencedWe have contacted the local office and, as we understand it, the situation has been resolvedWe will, of course, make a strong effort to improve our communication in the futureIf, for any reason, the solution offered through the local office is unsatisfactory, we will gladly continue to work with the customer to achieve a satisfactory result!
We apologize for the confusion and poor communication this customer experiencedWe understand that the local branch has reached out to resolve the situationWe hope this resolution is satisfactory, but if there are any questions or concerns remaining, we will gladly continue working with the customer!
We apologize for the confusion this customer experienced, and that it has taken so long to address this misunderstandingWe understand that the local office has been in contact with the customer, and that the account in question has already been removed from collectionsThere will be no adverse effect on the customer's credit rating, and the collections company should be sending a letter confirming the termination of collections shortlyWe hope that this resolves the matter, but if not we will be happy to continue working with the customer to achieve a satisfactory resolution!
We apologize for the slow communication and resolution of this issueIt is always our intention to address any issue of property damage immediately, and we regret falling short on this countOur Muskego office has been in contact with the customer and, at this point, we understand that an acceptable resolution has been reachedIf, however, this is not the case, or if there are any further questions or concerns, we will continue to work with the customer to achieve complete satisfaction!
We apologize for the poor service and communication this customer received from the local branchWe understand that the local branch manager has reached out to the customer, and that the situation has now been resolvedHowever, if this is not the case, we will gladly continue working with the customer to reach a satisfactory resolution!
We apologize for the poor results this customer has has this seasonThe weeds and crabgrass should be easy to control, and we regret that this has not been doneAlso, any brown spots should have been identified by now, and solutions at least proposed if not enactedWe have been in touch with the local office, and we understand that they have reached a solution with the customer, including treatment for the existing weeds and weedy grasses as well as overseeding in the fallWe hope that this resolves the matter, but if it does not we will be happy to continue working with the customer until we reach a satisfactory resolution
We apologize for the poor results this customer has had this year. Weeds should be an easy problem to control, and we apologize that we have not managed to do so for this customer. Additionally, although brown spots in a lawn are a symptom that can have many different causes, we should at least have... been able to identify the specific cause in this case by now. Ours is a fully-guaranteed service, and we regret that we have not upheld that guarantee in this case. We understand that the local branch manager has reached out to the customer, visited the lawn and arrived at a satisfactory solution. If this is not the case, however, we will gladly continue to work with the customer to reach an acceptable resolution.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I got the message via the Revdex.com site, that the case was closed! Due to you not hearing back from meWhen in fact I stated, that I was waiting to actually speak to the NatureScape Indiana Regional Manager MrJerry ***.Notwithstanding that, he and I spoke and the resolve and cure requested and offered are mutual! Mr [redacted] handled the matter with diligence, professionalism, and concern! Thanks for your oversight regarding the matter as wellFollow up to confirm
We apologize that we were unable to resolve this customer’s billing dispute earlierOur records indicate that the service was requested in spring of 2015, and that we performed all five applications that were part of this serviceAlthough we never received any notice from the customer over the course of the program that he did not want the service, and although the customer did not respond to any of the numerous billings sent to him throughout 2015, we have decided to credit the full balance of the customer’s account as a show of good faithThis credit will be applied immediately and the account will be withdrawn from collectionsAdditionally, the customer will receive a letter from the collections company confirming thisAgain, we regret that we could not address this issue earlier, but we hope that we have now fully resolved this dispute
We apologize for the slow service and poor communication this customer received, and we appreciate the opportunity to address this concernAny time we must deviate from our expected time frame, we need to ensure that our customers are informed and aware of our reasoningFurthermore, we must make a stronger effort to meet the appointments we setWe have been in touch with the customer and, in addition to refunding the full amount of the first application, we will be performing a free service call to ensure thorough weed controlAs we understand it, this solution is satisfactory to the customerHowever, if necessary, we will continue to work with the customer to meet and exceed expectations for our service
I finally have things set up with Naturescape They finally have communicated with the repairman that the billing should be sent to them for payment the repair is finally scheduled for Thursday or Friday next week; it depends on the weather Thanks for your assistance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]