We apologize for the slow communication and resolution of this issueIt is always our intention to address any issue of property damage immediately, and we regret falling short on this countOur Muskego office has been in contact with the customer and, at this point, we understand that an
acceptable resolution has been reachedIf, however, this is not the case, or if there are any further questions or concerns, we will continue to work with the customer to achieve complete satisfaction!
We apologize for the service problems our customer encountered Naturescape strives to provide the best customer service, but in this case we fell short It is very important to us that our customers our happy with our service and their lawn We appreciate our customer bringing
this problem to our attention so we could attempt to resolve it A service call will be done on 07/01/to correct any issues on our customer's lawn In addition Naturescape will put a credit on our customer's account for the last lawn application We hope this will resolve this matter, and again we would like to apologize for the problems our customer encountered.thank you
We apologize for our late response to this customer's request for reimbursementThis oversight is not typical for us, and we apologize for any inconvenience the delay may have causedWe will be sending out a check for the full amount of $today, 1/5/We will take steps to improve the
efficiency of this process to guard against any such unnecessary delays in the futureWe do hope this resolution is satisfactory, but if not we will be happy to continue to work with the customer to deliver complete satisfaction!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHOWEVER, I have some doubts about the sincerity of this response. I just spoke with Dan, the manager, and asked about the "policy" of spraying when it is windy. He told me that it is up to the judgment of the applicator, etc etc - . When he recognized my voice, then he said all the right things - claimeded he reminded applicators of guidelines and actually pulled applicators off the day in question when sustained winds of mph and gusts close to 35mph were the norm. I told him I would accept his response at face value unless I observed other violations. But my gut sense is that he says all the right things and then does as he pleases! Hopefully, I am wrong! You can be sure I will be contacting you and DATCAP if the problemm occurs again Thanks for your efforts
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** & *** ***
We apologize that our customer had problems with their service It is very important to us that our customer is happy with our service and their lawn We also appreciate that our customer has been with our service for the last years We want to correct these issues and provide a
quality service On 5/08/we issued a refund to our customer for their first lawn application In addition we provided a free service call to respray the weeds on their property We hope this response will resolve this matter Again we are sorry for the problems our customer encountered and we appreciate them bringing this to our attention, so we had the opportunity to make corrections.Thank you
We apologize for both the poor results and the inadequate follow up this customer experiencedWe understand that the local manager has reached out to address the situationThe most recent lawn application has been credited, and the damaged areas of the yard have been reseededWe certainly hope
that this addresses all current concerns in fullHowever, if this is not the case, we will gladly continue working with the customer until we achieve a satisfactory resolution!
We apologize for the poor results and service this customer experiencedThe office response and results for weed and mosquito control cited in the complaint are unacceptableWe have addressed the office response issues, and we will continue to monitor this and all other branches to keep this kind
of poor communication from happening againAdditionally, we will be re-training and monitoring to make sure that all of our services are being performed to our standardsFinally, we have issued a refund for the full amount of both the lawn and mosquito applications (a total of $204.15) as of today, September This should be received in the mail shortlyWe apologize for our inability to satisfy this customer's concerns and the necessity to cancel our servicesAll of our services are backed by a 100% guarantee that includes free service calls between visitsIf the customer wishes at any point to resume services, we will absolutely make sure that this guarantee is honoredIn the meantime, we hope that the measures we have taken will resolve this complaintIf this is not the case, we will strive to do whatever is necessary to provide satisfaction
We apologize for this customer's unsatisfactory experienceBetween the poor communication from the branch and the browning of the lawn, this experience falls well short of our standardsWe appreciate the customer's communication with us on this issue, and we want to make sure we address her
concerns to the best of our abilityTo this end, we have processed a full refund of the payment of $for the lawn programThis refund is being sent out today (7/29/15), and should be received in a few daysIn addition, we have set up a free aeration and overseeding for this fall to help offset the condition of the lawnWe do hope this solution is satisfactoryIt is our goal that every customer should be very happy with our service, and we apologize again for falling short of our goal in this case
We apologize for the delay this customer experiencedThe first application absolutely should have been applied before the customer felt it necessary to cancel serviceWe certainly had no problem completing the customer's spring aeration on time, and the first lawn application should have been no
differentWe have taken steps to ensure that communication and organization at this branch improve so that we can avoid this kind of delay from now onWe have also reached out to the customer several times, but have not yet received a responseIn deference to the frustration the customer experienced, we are refunding the entire amount for the 5-visit lawn program, as well as the full amount for the spring aeration that we completedWe hope that we have reached a satisfactory resolution, but if not we will continue to work with the customer until we do!
We apologize for the unacceptable customer service and poor communication this customer experiencedWe have taken steps to address the numerous mistakes that occurred throughout this incident, and they absolutlely will not happen againAlso, we have refunded the amount of $in full to the
customer's credit card (effective yesterday, 11/6)We hope that this solution is satisfactory but, if not, we will gladly continue working with the customer!
We apologize for the poor service and follthis customer receivedOur guarantee is the cornerstone of our business, and we deeply regret that this guarantee has not yet been honored in this caseWe understand that the regional and branch managers have reached out to this customer, and that
the issues are already being addressedWe do hope that the solution proposed is satisfactoryHowever, if it is not, we will gladyl continue working with the customer to reach a satisfactory resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received a response from this company and the complaint is now resolved. Thanks for your help
Regards,
*** ***
We apologize that are customer is unhappy with their experience with Naturescape Our records show that of the lawn applications were completed last year The final application was not done due an early snowfall A credit was applied to our customer's account and this was used
on an application that was completed on 05/08/ We are sorry that this wasn't completed in a more timely fashion As a show of good faith we would like to offer an additional free lawn application or a refund of an application If our customer could contact our office and let us know which they prefer, we would be happy to do this We would like to thank our customer for bringing this matter to our attention so we can try to resolve this matter We hope the steps we have taken will accomplish a resolution.thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the problems our customer had receiving their refund Naturescape has sent a full refund to our customer for the $amount that they requested In addition we offered to do a free service call to take care of any weeds, but our customer declined Again we
apologize for not getting the refund out sooner, and we hope the steps we have taken will resolve this matter.Thank you
We apologize for the unsatisfactory timing and poor communication this customer receivedMosquitoes are a considerable nuisance, all the more so for those with allergies to their bitesWe consider the timing of mosquito applications to be a high priority, and that should include accurate
communication with our customers regarding the timing of our applicationsWe regret that we fell short in this instance, and we will most assuredly redouble our efforts to provide better customer service in this regard for the futureIt is our understanding that the regional manager for our Louisville location has been in contact with this customer, and that the matter has been amicably settledHowever, if this is not the case, we will gladly continue working with the customer to ensure a satisfactory resolution!
We apologize, both for the damage and the inadequate response from the local branchWe understand that the local branch manager has since reached out to arrange repairs, and that these repairs have been madeAdditionally, steps have been taken at both the branch and company levels to ensure
against such damage in the futureWe hope that this resolution is satisfactory, but if not, we will gladly continue working with the customer!
We apologize for the poor service and follthe customer received from the local officeWe understand that the branch manager has since reached out to speak with the customer, and that the situation has been resolvedHowever, if this is not the case, we will gladly continue working to achieve
a satisfactory resolution!
We understand the customer's position, and certainly the issue cannot be considered resolved until all promised services have been performedReviewing our records, it looks as though the aeration and overseeding was performed on 9/11/at no chargeWith the completion of this work, we hope we can consider the matter resolvedIf not, we will continue to work with the customer to achieve 100% satisfaction
We apologize for the slow communication and resolution of this issueIt is always our intention to address any issue of property damage immediately, and we regret falling short on this countOur Muskego office has been in contact with the customer and, at this point, we understand that an
acceptable resolution has been reachedIf, however, this is not the case, or if there are any further questions or concerns, we will continue to work with the customer to achieve complete satisfaction!
We apologize for the service problems our customer encountered Naturescape strives to provide the best customer service, but in this case we fell short It is very important to us that our customers our happy with our service and their lawn We appreciate our customer bringing
this problem to our attention so we could attempt to resolve it A service call will be done on 07/01/to correct any issues on our customer's lawn In addition Naturescape will put a credit on our customer's account for the last lawn application We hope this will resolve this matter, and again we would like to apologize for the problems our customer encountered.thank you
We apologize for our late response to this customer's request for reimbursementThis oversight is not typical for us, and we apologize for any inconvenience the delay may have causedWe will be sending out a check for the full amount of $today, 1/5/We will take steps to improve the
efficiency of this process to guard against any such unnecessary delays in the futureWe do hope this resolution is satisfactory, but if not we will be happy to continue to work with the customer to deliver complete satisfaction!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHOWEVER, I have some doubts about the sincerity of this response. I just spoke with Dan, the manager, and asked about the "policy" of spraying when it is windy. He told me that it is up to the judgment of the applicator, etc etc - . When he recognized my voice, then he said all the right things - claimeded he reminded applicators of guidelines and actually pulled applicators off the day in question when sustained winds of mph and gusts close to 35mph were the norm. I told him I would accept his response at face value unless I observed other violations. But my gut sense is that he says all the right things and then does as he pleases! Hopefully, I am wrong! You can be sure I will be contacting you and DATCAP if the problemm occurs again Thanks for your efforts
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** & *** ***
We apologize that our customer had problems with their service It is very important to us that our customer is happy with our service and their lawn We also appreciate that our customer has been with our service for the last years We want to correct these issues and provide a
quality service On 5/08/we issued a refund to our customer for their first lawn application In addition we provided a free service call to respray the weeds on their property We hope this response will resolve this matter Again we are sorry for the problems our customer encountered and we appreciate them bringing this to our attention, so we had the opportunity to make corrections.Thank you
We apologize for both the poor results and the inadequate follow up this customer experiencedWe understand that the local manager has reached out to address the situationThe most recent lawn application has been credited, and the damaged areas of the yard have been reseededWe certainly hope
that this addresses all current concerns in fullHowever, if this is not the case, we will gladly continue working with the customer until we achieve a satisfactory resolution!
We apologize for the poor results and service this customer experiencedThe office response and results for weed and mosquito control cited in the complaint are unacceptableWe have addressed the office response issues, and we will continue to monitor this and all other branches to keep this kind
of poor communication from happening againAdditionally, we will be re-training and monitoring to make sure that all of our services are being performed to our standardsFinally, we have issued a refund for the full amount of both the lawn and mosquito applications (a total of $204.15) as of today, September This should be received in the mail shortlyWe apologize for our inability to satisfy this customer's concerns and the necessity to cancel our servicesAll of our services are backed by a 100% guarantee that includes free service calls between visitsIf the customer wishes at any point to resume services, we will absolutely make sure that this guarantee is honoredIn the meantime, we hope that the measures we have taken will resolve this complaintIf this is not the case, we will strive to do whatever is necessary to provide satisfaction
We apologize for this customer's unsatisfactory experienceBetween the poor communication from the branch and the browning of the lawn, this experience falls well short of our standardsWe appreciate the customer's communication with us on this issue, and we want to make sure we address her
concerns to the best of our abilityTo this end, we have processed a full refund of the payment of $for the lawn programThis refund is being sent out today (7/29/15), and should be received in a few daysIn addition, we have set up a free aeration and overseeding for this fall to help offset the condition of the lawnWe do hope this solution is satisfactoryIt is our goal that every customer should be very happy with our service, and we apologize again for falling short of our goal in this case
We apologize for the delay this customer experiencedThe first application absolutely should have been applied before the customer felt it necessary to cancel serviceWe certainly had no problem completing the customer's spring aeration on time, and the first lawn application should have been no
differentWe have taken steps to ensure that communication and organization at this branch improve so that we can avoid this kind of delay from now onWe have also reached out to the customer several times, but have not yet received a responseIn deference to the frustration the customer experienced, we are refunding the entire amount for the 5-visit lawn program, as well as the full amount for the spring aeration that we completedWe hope that we have reached a satisfactory resolution, but if not we will continue to work with the customer until we do!
We apologize for the unacceptable customer service and poor communication this customer experiencedWe have taken steps to address the numerous mistakes that occurred throughout this incident, and they absolutlely will not happen againAlso, we have refunded the amount of $in full to the
customer's credit card (effective yesterday, 11/6)We hope that this solution is satisfactory but, if not, we will gladly continue working with the customer!
We apologize for the poor service and follthis customer receivedOur guarantee is the cornerstone of our business, and we deeply regret that this guarantee has not yet been honored in this caseWe understand that the regional and branch managers have reached out to this customer, and that
the issues are already being addressedWe do hope that the solution proposed is satisfactoryHowever, if it is not, we will gladyl continue working with the customer to reach a satisfactory resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received a response from this company and the complaint is now resolved. Thanks for your help
Regards,
*** ***
We apologize that are customer is unhappy with their experience with Naturescape Our records show that of the lawn applications were completed last year The final application was not done due an early snowfall A credit was applied to our customer's account and this was used
on an application that was completed on 05/08/ We are sorry that this wasn't completed in a more timely fashion As a show of good faith we would like to offer an additional free lawn application or a refund of an application If our customer could contact our office and let us know which they prefer, we would be happy to do this We would like to thank our customer for bringing this matter to our attention so we can try to resolve this matter We hope the steps we have taken will accomplish a resolution.thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the problems our customer had receiving their refund Naturescape has sent a full refund to our customer for the $amount that they requested In addition we offered to do a free service call to take care of any weeds, but our customer declined Again we
apologize for not getting the refund out sooner, and we hope the steps we have taken will resolve this matter.Thank you
We apologize for the unsatisfactory timing and poor communication this customer receivedMosquitoes are a considerable nuisance, all the more so for those with allergies to their bitesWe consider the timing of mosquito applications to be a high priority, and that should include accurate
communication with our customers regarding the timing of our applicationsWe regret that we fell short in this instance, and we will most assuredly redouble our efforts to provide better customer service in this regard for the futureIt is our understanding that the regional manager for our Louisville location has been in contact with this customer, and that the matter has been amicably settledHowever, if this is not the case, we will gladly continue working with the customer to ensure a satisfactory resolution!
We apologize, both for the damage and the inadequate response from the local branchWe understand that the local branch manager has since reached out to arrange repairs, and that these repairs have been madeAdditionally, steps have been taken at both the branch and company levels to ensure
against such damage in the futureWe hope that this resolution is satisfactory, but if not, we will gladly continue working with the customer!
We apologize for the poor service and follthe customer received from the local officeWe understand that the branch manager has since reached out to speak with the customer, and that the situation has been resolvedHowever, if this is not the case, we will gladly continue working to achieve
a satisfactory resolution!
We understand the customer's position, and certainly the issue cannot be considered resolved until all promised services have been performedReviewing our records, it looks as though the aeration and overseeding was performed on 9/11/at no chargeWith the completion of this work, we hope we can consider the matter resolvedIf not, we will continue to work with the customer to achieve 100% satisfaction