Once again, we apologize for the unsatisfactory experience this customer had with usWe have been in contact with him and he has informed us that the refund we sent him is satisfactory, and that this concludes his business with usAgain, though, we will be happy to continue working with the customer if necessary
We apologize for the delay in following up on this customer's concernOur records show that the final repair work was completed on October 19thWe hope that this work was completed to the satisfaction of the customerIf not, however, we will continue working toward a satisfactory resolution
We appreciate this customer's feedback, and we apologize for the inadequate service he receivedWe understand that our local branch manager has been in contact with the customer, and while we will do our very best for the remainder of the year to meet his needs, it sounds as though we ultimately do
not offer the type of service he requiresWe are crediting the balance for the one application we performed for this season, and the additional service discussed with the local manager will be done at no chargeWe do hope that this resolution is satisfactory, but if necessary we will gladly continue to work with the customer
Revdex.com:I am writing in reference to complaint ID ***I spoke with the regional manager for Naturescape Lawn care, who was very apologetic and made no meaningless excuses. He accepted fault without hesitation and was insistent on doing whatever he could to make things right. The sincerity of his response, his acceptance of fault without excuse, and his immediate offer to resolve this matter were impressive. The proposed resolution exceeds my expectations and this complaint may be closed
Sincerely,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the poor service and communication this customer received from the local branchWe understand that the local branch manager has reached out to the customer, and that the situation has now been resolvedHowever, if this is not the case, we will gladly continue working with the
customer to reach a satisfactory resolution!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I wanted to reach out your office, and relay to you that the matter with NatureScape is mutually resolved. I spoke at length today [JUNE 15th, 2016] with the Indianapolis South side site mgrTim. He tendered a "good faith" offer to cure the mishaps that I have endured, and listed in my on-line Revdex.com complaint
Regards,
** ***
We apologize for the poor experience this customer had with usThe damage to the lawn and, especially, the inadequate follfrom the branch speak very poorly of our company, and we have already taken steps to correct the administrative side of the issueAdditionally, the local branch manager
has reached out to the customer to arrange repairs, which should be completed this weekWe hope that this resolution is satisfactory, but we will gladly continue working with the customer as long as necessary!
We apologize for this customer's unsatisfactory experienceThe poor communication and results cited in this complaint are unacceptable, and we have taken (and will continue to take) steps to ensure improvement in both areasWe are under the impression that the weed and mosquito issues have been
addressed (as of 8/26/15) and, as always, we will continue to provide free service calls whenever necessaryWe will make every effort to ensure that this customer is completely satisfied with our service this year and in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize that our customer has not gotten their refund in a more timely manner We want our customers to be happy with their lawn and our service, and we fell short in achieving good customer service in this case We have sent out a full refund to our customer, and it was
mailed on 06/05/ As a show of good faith we would like to offer a free lawn aeration this fall Simply call your local branch and this will be done for you at no charge Again we are sorry for the problems our customer had, and we hope the steps we have taken will resolve this matter.thank you
We sincerely apologize for the damage to the property, as well as the poor communication this customer received from our Madison branchWe have been in contact with this branch today (4/27/16), and we understand that a solution acceptable to the customer has been reachedWe will take steps to
ensure more prompt and considerate communication in the future, and we have made appropriate notes in our files to ensure that no further damage occurs on this customer's propertyOf course, we will also be happy to pay for the necessary repairsIf this resolution is unsatisfactory in any way, we will gladly continue to work with the customer to achieve satisfaction
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize that we were unable to resolve this customer’s billing dispute earlierOur records indicate that the service was requested in spring of 2015, and that we performed all five applications that were part of this serviceAlthough we never received any notice from the customer over the
course of the program that he did not want the service, and although the customer did not respond to any of the numerous billings sent to him throughout 2015, we have decided to credit the full balance of the customer’s account as a show of good faithThis credit will be applied immediately and the account will be withdrawn from collectionsAdditionally, the customer will receive a letter from the collections company confirming thisAgain, we regret that we could not address this issue earlier, but we hope that we have now fully resolved this dispute
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the poor condition of the customer's lawnWe provide better results than this to thousands of customers, and this customer should be no exceptionWe have been in contact with our *** office, and we have begun corrective procedures to ensure better results in the future
Additionally, we understand our *** branch manager has been in contact with the customer, and has reached a resolution to address the current issues in the lawnWe certainly hope this resolves the situation, but if not we will gladly continue to work with the customer to reach an acceptable solution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Re: ID ***.I have since heard from this company and now satisfied with their response.Please drop this complaint.Thank you for this forum to settle my dissatisfaction!
Regards,
*** ***
Once again, we apologize for the unsatisfactory experience this customer had with usWe have been in contact with him and he has informed us that the refund we sent him is satisfactory, and that this concludes his business with usAgain, though, we will be happy to continue working with the customer if necessary
We apologize for the delay in following up on this customer's concernOur records show that the final repair work was completed on October 19thWe hope that this work was completed to the satisfaction of the customerIf not, however, we will continue working toward a satisfactory resolution
We appreciate this customer's feedback, and we apologize for the inadequate service he receivedWe understand that our local branch manager has been in contact with the customer, and while we will do our very best for the remainder of the year to meet his needs, it sounds as though we ultimately do
not offer the type of service he requiresWe are crediting the balance for the one application we performed for this season, and the additional service discussed with the local manager will be done at no chargeWe do hope that this resolution is satisfactory, but if necessary we will gladly continue to work with the customer
Revdex.com:I am writing in reference to complaint ID ***I spoke with the regional manager for Naturescape Lawn care, who was very apologetic and made no meaningless excuses. He accepted fault without hesitation and was insistent on doing whatever he could to make things right. The sincerity of his response, his acceptance of fault without excuse, and his immediate offer to resolve this matter were impressive. The proposed resolution exceeds my expectations and this complaint may be closed
Sincerely,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the poor service and communication this customer received from the local branchWe understand that the local branch manager has reached out to the customer, and that the situation has now been resolvedHowever, if this is not the case, we will gladly continue working with the
customer to reach a satisfactory resolution!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I wanted to reach out your office, and relay to you that the matter with NatureScape is mutually resolved. I spoke at length today [JUNE 15th, 2016] with the Indianapolis South side site mgrTim. He tendered a "good faith" offer to cure the mishaps that I have endured, and listed in my on-line Revdex.com complaint
Regards,
** ***
We apologize for the poor experience this customer had with usThe damage to the lawn and, especially, the inadequate follfrom the branch speak very poorly of our company, and we have already taken steps to correct the administrative side of the issueAdditionally, the local branch manager
has reached out to the customer to arrange repairs, which should be completed this weekWe hope that this resolution is satisfactory, but we will gladly continue working with the customer as long as necessary!
We apologize for this customer's unsatisfactory experienceThe poor communication and results cited in this complaint are unacceptable, and we have taken (and will continue to take) steps to ensure improvement in both areasWe are under the impression that the weed and mosquito issues have been
addressed (as of 8/26/15) and, as always, we will continue to provide free service calls whenever necessaryWe will make every effort to ensure that this customer is completely satisfied with our service this year and in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize that our customer has not gotten their refund in a more timely manner We want our customers to be happy with their lawn and our service, and we fell short in achieving good customer service in this case We have sent out a full refund to our customer, and it was
mailed on 06/05/ As a show of good faith we would like to offer a free lawn aeration this fall Simply call your local branch and this will be done for you at no charge Again we are sorry for the problems our customer had, and we hope the steps we have taken will resolve this matter.thank you
We sincerely apologize for the damage to the property, as well as the poor communication this customer received from our Madison branchWe have been in contact with this branch today (4/27/16), and we understand that a solution acceptable to the customer has been reachedWe will take steps to
ensure more prompt and considerate communication in the future, and we have made appropriate notes in our files to ensure that no further damage occurs on this customer's propertyOf course, we will also be happy to pay for the necessary repairsIf this resolution is unsatisfactory in any way, we will gladly continue to work with the customer to achieve satisfaction
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize that we were unable to resolve this customer’s billing dispute earlierOur records indicate that the service was requested in spring of 2015, and that we performed all five applications that were part of this serviceAlthough we never received any notice from the customer over the
course of the program that he did not want the service, and although the customer did not respond to any of the numerous billings sent to him throughout 2015, we have decided to credit the full balance of the customer’s account as a show of good faithThis credit will be applied immediately and the account will be withdrawn from collectionsAdditionally, the customer will receive a letter from the collections company confirming thisAgain, we regret that we could not address this issue earlier, but we hope that we have now fully resolved this dispute
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the poor condition of the customer's lawnWe provide better results than this to thousands of customers, and this customer should be no exceptionWe have been in contact with our *** office, and we have begun corrective procedures to ensure better results in the future
Additionally, we understand our *** branch manager has been in contact with the customer, and has reached a resolution to address the current issues in the lawnWe certainly hope this resolves the situation, but if not we will gladly continue to work with the customer to reach an acceptable solution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Re: ID ***.I have since heard from this company and now satisfied with their response.Please drop this complaint.Thank you for this forum to settle my dissatisfaction!
Regards,
*** ***