[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the poor results this customer has has this seasonThe weeds and crabgrass should be easy to control, and we regret that this has not been doneAlso, any brown spots should have been identified by now, and solutions at least proposed if not enactedWe have been in touch with the
local office, and we understand that they have reached a solution with the customer, including treatment for the existing weeds and weedy grasses as well as overseeding in the fallWe hope that this resolves the matter, but if it does not we will be happy to continue working with the customer until we reach a satisfactory resolution
We apologize for the poor results and response this customer receivedCrabgrass is a common problem, and we have not changed our products for treating itAs we successfully control crabgrass for thousands of other customers every season, the fault here clearly lies in the application of the
productsWe regret that we allowed this situation to developAfter communicating with several levels of management both within and outside the Janesville branch, we have decided to fully refund the cost of the three unsatisfactory applications, as well as perform a free application of post-emergent control for crabgrassAdditionally, we will be re-seeding the thin areas that have resulted from this issueWe will continue to monitor the situation and do everything we can to retain this customerWe understand that this solution has been communicated to the customer and has been deemed acceptableHowever, if this is not the case, we will continue to work with the customer until we achieve a satisfactory resolution!
We apologize for the poor service this customer receivedWhile the manager of the local branch did visit the lawn last month following the cancellation of services (performing a free inspection and additional weed spray), we understand that our efforts are too late to adequately resolve the issue
In deference to this, we have processed a refund for all of the previously completed services this seasonWe have also taken steps at the branch level to ensure higher-quality service in the futureIf there is anything further we can do, we welcome additional contact!
We apologize for this breach of policy and any inconvenience it may have causedWe have been in contact both with the local office and the state agricultural department to ensure that our policy is in compliance with state guidelinesAdditionally, we have taken steps to correct and re-train the
specialists at the local branch to make sure that adherence to this policy remains a high priorty
We apologize for the confusion this customer experienced, and that it has taken so long to address this misunderstandingWe understand that the local office has been in contact with the customer, and that the account in question has already been removed from collectionsThere will be no adverse
effect on the customer's credit rating, and the collections company should be sending a letter confirming the termination of collections shortlyWe hope that this resolves the matter, but if not we will be happy to continue working with the customer to achieve a satisfactory resolution!
We apologize for the confusion and poor communication this customer experiencedWe understand that the local branch has reached out to resolve the situationWe hope this resolution is satisfactory, but if there are any questions or concerns remaining, we will gladly continue working with the
customer!
We apologize for the damage caused to this customer's lawn, as well as the lack of communication in resolving itWe have already taken corrective steps to ensure prompt response to any future concenrsWe understand that our Janesville branch manager has been in contact with the customer, and that
an acceptable repair solution has been reachedIf this is not the case, however, we will happily continue to work with the customer to achieve the necessary resolution
We apologize both for the damage to this customer's property and also for the poor response from the local branchWe understand that the local branch manager has reached out and put the customer in touch with a company to begin the process of affecting repairsWe hope that this resolves the issue,
but if not we will gladly continue working with the customer!
We appreciate the customer bringing this incident to our attention, and we apologize for both the damage to this customer's property and the poor follfrom the local branchThe damage was easily avoidable, and failure to get it repaired in a timely manner clearly compounded the issueWe have
taken (and will continue to take) steps to ensure against both of these issues in the futureOur regional manager has spoken with the customer, and it is our understanding that all necessary repairs and/or restitution has been arrangedWe hope that this resolution is satisfactory, but if not we will gladly continue to work with the customer
We apologize for the problems our customer had with their service Naturescape appreciates our customer bringing this to our attention so we may correct this problem and improve our customer service We obvioulsly fell short on both our customer's expectations and our own as a company
We are mailing a check today to refund the full amount of $ As a show of good faith we would like to offer a free, no obligation lawn aeration If you would like to have this done, please contact the Indianapolis office to schedule this service Again we apologize for the problems and hope that this resolves all issues.thank you
We apologize for the confusion regarding this customer's accountWe have applied a credit to the account and will not be sending any further billingsIn addition, we have sent a new statement verifying a balance of $on the accountWe hope this resolution is satisfactoryIf not, we will
gladly continue working with the customer to achieve a solution
We apologize for Ms***'s unsatisfactory experienceDue to the high demand for mowing service, as well as the need to keep a regular schedule for this service, it is generally not possible to accomodate requests for specific days in advanceHowever, our representative should have made this
clear immediately upon Ms***'s request, and we regret that this was not doneWe can also see how, on the heels of the misunderstanding about the request for lawn applications and the mistake made with last year's aeration, this lack of communication does not speak well of our companyWe want to make it clear that this does not represent our standards, and we have taken action to ensure against this sort of misunderstanding in the future.Additionally, in deference to the difficulty Ms*** has experienced with our service, we have credited her account and are refunding her entire payment for this yearThis refund is being processed today (July 20, 2015), and should be received within a few business daysIf she would be interested in resuming the mowing service, her local branch mows her area on Wednesdays (barring weather concerns and/or national holidays).Once again, we apologize for our lack of communication, and we hope we can help Ms*** out in the future
We apologize for the poor communication and confusion the customer experiencedWe have contacted the local office and, as we understand it, the situation has been resolvedWe will, of course, make a strong effort to improve our communication in the futureIf, for any reason, the solution offered
through the local office is unsatisfactory, we will gladly continue to work with the customer to achieve a satisfactory result!
We apologize for both the poor service the customer received as well as the inadequate follfrom the branchAfter speaking with the customer earlier this month, we did credit the entire remaining balance on the account and remove it from collectionsWe hope that this adequately resolves the
situationHowever, if necessary, we will gladly continue working with the customer to achieve a satisfactory resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the clearly inadequate service this customer receivedNone of the customer's requests are particularly complicated or difficult to accomodate, and we apologize that we failed to do soWe understand that the regional manager has reached out to this customer to address the
situationWe hope that the solution he has offered is adequateIf not, however, we will gladly continue working with the customer to reach a satisfactory resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the same message they sent beforeI was told on the phone by the branch manager that I would receive a refund and have not received anything as of this date
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for this customer's poor experienceSince the original complaint, our local branch has taken steps to address the customer's concerns, including repairing the damaged areas of the lawnWe will continue to make every effort to improve our communication with our customersIt is our
understanding that the solutions we have provided are satisfactoryIf this is not the case, we welcome any further opportunities to improve this customer's experience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the poor results this customer has has this seasonThe weeds and crabgrass should be easy to control, and we regret that this has not been doneAlso, any brown spots should have been identified by now, and solutions at least proposed if not enactedWe have been in touch with the
local office, and we understand that they have reached a solution with the customer, including treatment for the existing weeds and weedy grasses as well as overseeding in the fallWe hope that this resolves the matter, but if it does not we will be happy to continue working with the customer until we reach a satisfactory resolution
We apologize for the poor results and response this customer receivedCrabgrass is a common problem, and we have not changed our products for treating itAs we successfully control crabgrass for thousands of other customers every season, the fault here clearly lies in the application of the
productsWe regret that we allowed this situation to developAfter communicating with several levels of management both within and outside the Janesville branch, we have decided to fully refund the cost of the three unsatisfactory applications, as well as perform a free application of post-emergent control for crabgrassAdditionally, we will be re-seeding the thin areas that have resulted from this issueWe will continue to monitor the situation and do everything we can to retain this customerWe understand that this solution has been communicated to the customer and has been deemed acceptableHowever, if this is not the case, we will continue to work with the customer until we achieve a satisfactory resolution!
We apologize for the poor service this customer receivedWhile the manager of the local branch did visit the lawn last month following the cancellation of services (performing a free inspection and additional weed spray), we understand that our efforts are too late to adequately resolve the issue
In deference to this, we have processed a refund for all of the previously completed services this seasonWe have also taken steps at the branch level to ensure higher-quality service in the futureIf there is anything further we can do, we welcome additional contact!
We apologize for this breach of policy and any inconvenience it may have causedWe have been in contact both with the local office and the state agricultural department to ensure that our policy is in compliance with state guidelinesAdditionally, we have taken steps to correct and re-train the
specialists at the local branch to make sure that adherence to this policy remains a high priorty
We apologize for the confusion this customer experienced, and that it has taken so long to address this misunderstandingWe understand that the local office has been in contact with the customer, and that the account in question has already been removed from collectionsThere will be no adverse
effect on the customer's credit rating, and the collections company should be sending a letter confirming the termination of collections shortlyWe hope that this resolves the matter, but if not we will be happy to continue working with the customer to achieve a satisfactory resolution!
We apologize for the confusion and poor communication this customer experiencedWe understand that the local branch has reached out to resolve the situationWe hope this resolution is satisfactory, but if there are any questions or concerns remaining, we will gladly continue working with the
customer!
We apologize for the damage caused to this customer's lawn, as well as the lack of communication in resolving itWe have already taken corrective steps to ensure prompt response to any future concenrsWe understand that our Janesville branch manager has been in contact with the customer, and that
an acceptable repair solution has been reachedIf this is not the case, however, we will happily continue to work with the customer to achieve the necessary resolution
We apologize both for the damage to this customer's property and also for the poor response from the local branchWe understand that the local branch manager has reached out and put the customer in touch with a company to begin the process of affecting repairsWe hope that this resolves the issue,
but if not we will gladly continue working with the customer!
We appreciate the customer bringing this incident to our attention, and we apologize for both the damage to this customer's property and the poor follfrom the local branchThe damage was easily avoidable, and failure to get it repaired in a timely manner clearly compounded the issueWe have
taken (and will continue to take) steps to ensure against both of these issues in the futureOur regional manager has spoken with the customer, and it is our understanding that all necessary repairs and/or restitution has been arrangedWe hope that this resolution is satisfactory, but if not we will gladly continue to work with the customer
We apologize for the problems our customer had with their service Naturescape appreciates our customer bringing this to our attention so we may correct this problem and improve our customer service We obvioulsly fell short on both our customer's expectations and our own as a company
We are mailing a check today to refund the full amount of $ As a show of good faith we would like to offer a free, no obligation lawn aeration If you would like to have this done, please contact the Indianapolis office to schedule this service Again we apologize for the problems and hope that this resolves all issues.thank you
We apologize for the confusion regarding this customer's accountWe have applied a credit to the account and will not be sending any further billingsIn addition, we have sent a new statement verifying a balance of $on the accountWe hope this resolution is satisfactoryIf not, we will
gladly continue working with the customer to achieve a solution
We apologize for Ms***'s unsatisfactory experienceDue to the high demand for mowing service, as well as the need to keep a regular schedule for this service, it is generally not possible to accomodate requests for specific days in advanceHowever, our representative should have made this
clear immediately upon Ms***'s request, and we regret that this was not doneWe can also see how, on the heels of the misunderstanding about the request for lawn applications and the mistake made with last year's aeration, this lack of communication does not speak well of our companyWe want to make it clear that this does not represent our standards, and we have taken action to ensure against this sort of misunderstanding in the future.Additionally, in deference to the difficulty Ms*** has experienced with our service, we have credited her account and are refunding her entire payment for this yearThis refund is being processed today (July 20, 2015), and should be received within a few business daysIf she would be interested in resuming the mowing service, her local branch mows her area on Wednesdays (barring weather concerns and/or national holidays).Once again, we apologize for our lack of communication, and we hope we can help Ms*** out in the future
We apologize for the poor communication and confusion the customer experiencedWe have contacted the local office and, as we understand it, the situation has been resolvedWe will, of course, make a strong effort to improve our communication in the futureIf, for any reason, the solution offered
through the local office is unsatisfactory, we will gladly continue to work with the customer to achieve a satisfactory result!
We apologize for both the poor service the customer received as well as the inadequate follfrom the branchAfter speaking with the customer earlier this month, we did credit the entire remaining balance on the account and remove it from collectionsWe hope that this adequately resolves the
situationHowever, if necessary, we will gladly continue working with the customer to achieve a satisfactory resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the clearly inadequate service this customer receivedNone of the customer's requests are particularly complicated or difficult to accomodate, and we apologize that we failed to do soWe understand that the regional manager has reached out to this customer to address the
situationWe hope that the solution he has offered is adequateIf not, however, we will gladly continue working with the customer to reach a satisfactory resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the same message they sent beforeI was told on the phone by the branch manager that I would receive a refund and have not received anything as of this date
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for this customer's poor experienceSince the original complaint, our local branch has taken steps to address the customer's concerns, including repairing the damaged areas of the lawnWe will continue to make every effort to improve our communication with our customersIt is our
understanding that the solutions we have provided are satisfactoryIf this is not the case, we welcome any further opportunities to improve this customer's experience