We apologize for the unsatisfactory timing and poor communication this customer receivedMosquitoes are a considerable nuisance, all the more so for those with allergies to their bitesWe consider the timing of mosquito applications to be a high priority, and that should include accurate communication with our customers regarding the timing of our applicationsWe regret that we fell short in this instance, and we will most assuredly redouble our efforts to provide better customer service in this regard for the futureIt is our understanding that the regional manager for our Louisville location has been in contact with this customer, and that the matter has been amicably settledHowever, if this is not the case, we will gladly continue working with the customer to ensure a satisfactory resolution!
We apologize for the poor service this customer receivedThe results and staff response they received is unacceptable, and we have already taken corrective measures to ensure against such instances in the futureWe have also agreed to compensate the customer for their unsatisfactory experience and have made arrangements to continue their service next seasonA letter reviewing these arrangements has been written and sent today (10/30/15)With these measures, we consider the matter resolvedWe appreciate the opportunity to resolve these issuesIf these efforts are deemed inadequate in any way, we will continue to work to make our customer happy
We apologize that our customer has not gotten their refund in a more timely manner We want our customers to be happy with their lawn and our service, and we fell short in achieving good customer service in this case We have sent out a full refund to our customer, and it was mailed on 06/05/ As a show of good faith we would like to offer a free lawn aeration this fall Simply call your local branch and this will be done for you at no charge Again we are sorry for the problems our customer had, and we hope the steps we have taken will resolve this matter.thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the poor experience this customer had with usWe understand that the local *** *** has reached out and spoken with the customer about this issue, and that initial repairs have already been performedIf these repairs do not meet or exceed the customer's expectations by next
spring, we will gladly continue working to acheive a satisfactory resolution!
We apologize both for the confusion and inconvenience this customer experienced, as well as for our delay in addressing the issueAfter reaching out to the customer, we have resolved the issue, credited the account in full and removed it from collectionsIf there are any further concerns, we will
gladly continue working with the customer to resolve them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have indeed received a contact from Naturescape and have agreed with their plan to conduct repairs on my lawn during the last week of August Considering the past history of inaction and poor communication, I wish to keep this complaint open pending successful completion of the repair
Regards,
*** ***
We apologize for the confusionOn the date the customer offered this feedback (not having received the refund), we had just processed the refundThe refund should have been received by 6/at the latestIf this is not the case, we ask that the customer contact us to verify the address so we can ensure that we can resolve this issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The repairs were well done and I'm very satisfied with them
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I heard from the manager yesterday. I explained to him what was going on and he apologized for the problems. They are going to overseed the lawn. This issue has been resolved to my satisfaction. Thank you for the follow up email
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I finally have things set up with Naturescape. They finally have communicated with the repairman that the billing should be sent to them for payment the repair is finally scheduled for Thursday or Friday next week; it depends on the weather. Thanks for your assistance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the damage to this customer's property, the poor communication from our offices, and also for the amount of time it has taken to resolve this concernThe customer's proposed solution (free aeration and overseeding) was very fair, and we should have taken more immediate action in
confirming thisWe will strive to improve this aspect of our business conduct in the futureAs of this writing (September 17, 2015), we understand that the regional manager who oversees the Germantown branch has been in contact with this customer, and that we will be providing an aeration and overseeding free of charge by way of making up for the damageWe do hope that this resolves the complaint, but if this is not the case we will be happy to continue to work with the customer to find a solution
We apologize for the problems our customer had with their lawn application We would like to see all of our customers happy with their lawn and our service Naturescape has credited our customer's account $for the lawn application In addition we would like to offer a lawn
aeration and overseed this fall, free of charge Our customer just needs to call their local branch to confirm that they want this done Again we are sorry that our customer had a bad experience with Naturescape, and we appreciate this being brought to our attention, so we could attempt to resolve the problems.thank you
We apologize for the slow service and poor communication this customer received, and we appreciate the opportunity to address this concernAny time we must deviate from our expected time frame, we need to ensure that our customers are informed and aware of our reasoningFurthermore, we must make a
stronger effort to meet the appointments we setWe have been in touch with the customer and, in addition to refunding the full amount of the first application, we will be performing a free service call to ensure thorough weed controlAs we understand it, this solution is satisfactory to the customerHowever, if necessary, we will continue to work with the customer to meet and exceed expectations for our service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I got the message via the Revdex.com site, that the case was closed! Due to you not hearing back from meWhen in fact I stated, that I was waiting to actually speak to the NatureScape Indiana Regional Manager MrJerry ***.Notwithstanding that, he and I spoke and the resolve and cure requested and offered are mutual! Mr*** handled the matter with diligence, professionalism, and concern! Thanks for your oversight regarding the matter as well. Follow up to confirm
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the unsatisfactory timing and poor communication this customer receivedMosquitoes are a considerable nuisance, all the more so for those with allergies to their bitesWe consider the timing of mosquito applications to be a high priority, and that should include accurate communication with our customers regarding the timing of our applicationsWe regret that we fell short in this instance, and we will most assuredly redouble our efforts to provide better customer service in this regard for the futureIt is our understanding that the regional manager for our Louisville location has been in contact with this customer, and that the matter has been amicably settledHowever, if this is not the case, we will gladly continue working with the customer to ensure a satisfactory resolution!
We apologize for the poor service this customer receivedThe results and staff response they received is unacceptable, and we have already taken corrective measures to ensure against such instances in the futureWe have also agreed to compensate the customer for their unsatisfactory experience and have made arrangements to continue their service next seasonA letter reviewing these arrangements has been written and sent today (10/30/15)With these measures, we consider the matter resolvedWe appreciate the opportunity to resolve these issuesIf these efforts are deemed inadequate in any way, we will continue to work to make our customer happy
We apologize that our customer has not gotten their refund in a more timely manner We want our customers to be happy with their lawn and our service, and we fell short in achieving good customer service in this case We have sent out a full refund to our customer, and it was mailed on 06/05/ As a show of good faith we would like to offer a free lawn aeration this fall Simply call your local branch and this will be done for you at no charge Again we are sorry for the problems our customer had, and we hope the steps we have taken will resolve this matter.thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the poor experience this customer had with usWe understand that the local *** *** has reached out and spoken with the customer about this issue, and that initial repairs have already been performedIf these repairs do not meet or exceed the customer's expectations by next
spring, we will gladly continue working to acheive a satisfactory resolution!
We apologize both for the confusion and inconvenience this customer experienced, as well as for our delay in addressing the issueAfter reaching out to the customer, we have resolved the issue, credited the account in full and removed it from collectionsIf there are any further concerns, we will
gladly continue working with the customer to resolve them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have indeed received a contact from Naturescape and have agreed with their plan to conduct repairs on my lawn during the last week of August Considering the past history of inaction and poor communication, I wish to keep this complaint open pending successful completion of the repair
Regards,
*** ***
We apologize for the confusionOn the date the customer offered this feedback (not having received the refund), we had just processed the refundThe refund should have been received by 6/at the latestIf this is not the case, we ask that the customer contact us to verify the address so we can ensure that we can resolve this issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The repairs were well done and I'm very satisfied with them
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I heard from the manager yesterday. I explained to him what was going on and he apologized for the problems. They are going to overseed the lawn. This issue has been resolved to my satisfaction. Thank you for the follow up email
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I finally have things set up with Naturescape. They finally have communicated with the repairman that the billing should be sent to them for payment the repair is finally scheduled for Thursday or Friday next week; it depends on the weather. Thanks for your assistance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for the damage to this customer's property, the poor communication from our offices, and also for the amount of time it has taken to resolve this concernThe customer's proposed solution (free aeration and overseeding) was very fair, and we should have taken more immediate action in
confirming thisWe will strive to improve this aspect of our business conduct in the futureAs of this writing (September 17, 2015), we understand that the regional manager who oversees the Germantown branch has been in contact with this customer, and that we will be providing an aeration and overseeding free of charge by way of making up for the damageWe do hope that this resolves the complaint, but if this is not the case we will be happy to continue to work with the customer to find a solution
We apologize for the problems our customer had with their lawn application We would like to see all of our customers happy with their lawn and our service Naturescape has credited our customer's account $for the lawn application In addition we would like to offer a lawn
aeration and overseed this fall, free of charge Our customer just needs to call their local branch to confirm that they want this done Again we are sorry that our customer had a bad experience with Naturescape, and we appreciate this being brought to our attention, so we could attempt to resolve the problems.thank you
We apologize for the slow service and poor communication this customer received, and we appreciate the opportunity to address this concernAny time we must deviate from our expected time frame, we need to ensure that our customers are informed and aware of our reasoningFurthermore, we must make a
stronger effort to meet the appointments we setWe have been in touch with the customer and, in addition to refunding the full amount of the first application, we will be performing a free service call to ensure thorough weed controlAs we understand it, this solution is satisfactory to the customerHowever, if necessary, we will continue to work with the customer to meet and exceed expectations for our service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I got the message via the Revdex.com site, that the case was closed! Due to you not hearing back from meWhen in fact I stated, that I was waiting to actually speak to the NatureScape Indiana Regional Manager MrJerry ***.Notwithstanding that, he and I spoke and the resolve and cure requested and offered are mutual! Mr*** handled the matter with diligence, professionalism, and concern! Thanks for your oversight regarding the matter as well. Follow up to confirm
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***